--- description: Ontdek de plus- en minpunten van Medallia Experience Cloud en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Medallia Experience Cloud - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Customer experience software](/directory/30671/customer-experience/software) > [Medallia Experience Cloud](/software/107199/medallia-enterprise) # Medallia Experience Cloud Canonical: https://www.capterra.nl/software/107199/medallia-enterprise Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/107199/medallia-enterprise?page=2) > Cloudgebaseerde tool voor het beheer van klantervaringen waarmee bedrijven feedback van klanten kunnen vastleggen en analyseren om de merkwaarde te verbeteren. > > Oordeel: score van **4.5/5** door 33 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Medallia Experience Cloud? Platform voor het beheer van klantervaringen dat bedrijven van elke omvang helpt bij het vastleggen en analyseren van feedback van klanten via alle communicatiekanalen om de algehele merkwaarde te verbeteren. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 33 Reviews | | Gebruiksgemak | 4.5/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Medallia - **Locatie**: San Francisco, VS - **Opgericht**: 2001 ## Commerciële context - **Beginprijs**: US$ 5,00 - **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Argentinië, Australië, Brazilië, Canada, Chili, Colombia, Duitsland, Ecuador, Frankrijk, Hongkong SAR van China, Ierland, India, Israël, Italië, Japan, Mexico, Nieuw-Zeeland, Polen, Singapore, Spanje en 3 meer ## Functies - Aanpasbare sjablonen - Actiebeheer - Activiteitendashboard - Anonieme feedback - Beheer van enquêtes/peilingen - Beheer van negatieve feedback - Benchmarking - CRM - Communicatiebeheer - Dashboard - Distributie via meerdere kanalen - E-mailmarketing - Engagement tracking - Enquêtes en feedback - Erkenning van medewerkers - Feedbackbeheer - Gegevens importeren en exporteren - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Klantensegmenten - Logica voor overslaan - Mobiele enquête - Offline antwoorden verzamelen - Prestatiebeheer - Pulse surveys - Rapportage en analyse - Segmentering - Sentimentanalyse - Tekstanalyse - Third-Party Integrations - Toezicht houden op klachten - URL's aanpassen - Visuele analyse - Voor meerdere talen - Vraagstructuren - Vragenbibliotheek ## Integraties (15 in totaal) - Contentsquare - Fullstory - Google Maps - Jira - Lockdown & Crisis Communication Platform - Marketo Engage - Medallia Digital Experience Analytics - Quantum Metric - Salesforce Sales Cloud - ServiceNow - Slack - Tableau - Twilio - Workplace from Meta - Zendesk Suite ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - 24/7 (contact met medewerker) - Chatten ## Categorie - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) ## Gerelateerde categorieën - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) - [Enquête software](https://www.capterra.nl/directory/30092/survey/software) - [Customer satisfaction software](https://www.capterra.nl/directory/30541/customer-satisfaction/software) - [Software voor medewerkersbetrokkenheid](https://www.capterra.nl/directory/30817/employee-engagement/software) - [NPS-software](https://www.capterra.nl/directory/32075/nps/software) ## Alternatieven 1. [Typeform](https://www.capterra.nl/software/137289/typeform) — 4.7/5 (945 reviews) 2. [SurveySparrow](https://www.capterra.nl/software/168823/surveysparrow) — 4.4/5 (121 reviews) 3. [UmfrageOnline](https://www.capterra.nl/software/201674/enquetes-maken) — 4.6/5 (1554 reviews) 4. [Google Forms](https://www.capterra.nl/software/176571/google-forms) — 4.7/5 (11366 reviews) 5. [SurveyMonkey](https://www.capterra.nl/software/32728/surveymonkey) — 4.6/5 (10427 reviews) ## Reviews ### "Can get a little confusing" — 4.0/5 > **Geverifieerde reviewer** | *12 september 2019* | Administratie | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Lot's of information given when looking at surveys, very helpful > > **Minpunten**: For a new user, not super user friendly. Lots of coding you need to know to read the info about the member to be able to answer. ----- ### "Medallia is the best" — 5.0/5 > **Aaron** | *27 juli 2021* | Overheidsadministratie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The software is very intuitive, and the surveys are very "clean" and easy to navigate. There is a wide variety of reporting analytics that contain much rich data. This can really help improve processes and procedures and give insight into the types of people answering the surveys. > > **Minpunten**: While the software as a whole is really intuitive, the skip logic is not the easiest to navigate without initial guidance. However, I found that it works extremely well for most circumstances once you do know how to navigate it. ----- ### "Medallia Product Review" — 4.0/5 > **Jared** | *16 juli 2019* | Informatietechnologie en -diensten | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: I liked that Medallia allows my clients to give feedback to me on how I handled them throughout the sales cycle, it gives me an actual score of how well I performed which I can use to improve future customer experiences. > > **Minpunten**: The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback. Therefore only people who were really upset about the service they received respond extremely negatively and are not helpful with their feedback. > > Medallia is very helpful in gauging how well a salesperson is actually performing with creating a quality buying experience for clients. At the end of the day the software is only as good as the quality of information users input into it, but the software itself does a nice job of creating a medium for feedback. ----- ### "Important for any customer service department/Organization." — 5.0/5 > **Alex** | *21 juli 2023* | Consumentendiensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Reports, customers comment and the full chart of the department i manage. Has a full view of what are the strengths and weakness. Can plan according what its been pointed on each feedback. > > **Minpunten**: When downloading reports most of the time webpage is slow as ever and it gives a hard time. > > Excellent tool. I can have a better understanding of what customers are telling us via the surveys and what are their needs. ----- ### "Customer feedback in real time" — 5.0/5 > **Geverifieerde reviewer** | *30 november 2019* | Farmaceutica | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Medallia is a great tool to receive customer feedback in real-time. Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments. > > **Minpunten**: Nothing. I absolutely love it. It has great feature all around from Instant feedback to simplified customer replies... > > Overall, it allows for instant recognition of employees and the ability to analyze feedback. ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/107199/medallia-enterprise?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/107199/medallia-enterprise) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens