SmartSolve

Wie gebruikt SmartSolve?

IQVIA Quality Compliance can support organizations with services and technology that enable improved quality and compliant medical device lifecycle management.

Wat is SmartSolve?

SmartSolve solutions by Pilgrim, an IQVIA Company, automate and simplify the complex challenges of quality, supplier, regulatory, and risk management by incorporating best-practice workflows, document and process management, electronic signatures, audit trails, dashboards and analytics, and automated validation. With SmartSolve, you have solutions to efficiently handle audits, take control of quality and supplier management, and maintain compliance with regulatory requirements.

SmartSolve - Details

IQVIA

http://pilgrimquality.com/

Opgericht in 1993

SmartSolve - Prijsoverzicht

SmartSolve heeft geen gratis versie en biedt geen gratis proefperiode.

Gratis versie

Nee

Gratis proef

Nee

Implementatie

Cloud, SaaS, Web

Ondersteuning

24/7 (contact met medewerker)

Functies van SmartSolve

Audit software
Assets volgen
Auditplanning
Beheer van problemen
Compliancebeheer
Dashboard
Formulierbeheer
Mobiele toegang
Risicobeoordeling
Taakbeheer
Waarschuwingen/Meldingen
Workflowbeheer
Afwijkingen bijhouden
Auditbeheer
CAPA-planning
Hoofdoorzaakanalyse
Incidentenbeheer
Klachtenbeheer
Kwaliteitscontrole
Risicobeheer
Trainingsbeheer
Veranderingsbeheer
Archiveren en retentie
Auditbeheer
Compliance bijhouden
Enquêtes en feedback
Incidentenbeheer
Naleving van FDA-richtlijnen
Naleving van HIPAA-richtlijnen
Naleving van ISO-richtlijnen
Naleving van OSHA
Naleving van Sarbanes-Oxley Act
Naleving van milieuvoorschriften
Proces- en workflowautomatisering
Risicobeheer
Testen van besturingselementen
Versiebheer
Bestandsherstel
Bestandstypen converteren
Compliance bijhouden
Documenten archiveren
Documenten bewaren
Documenten indexeren
Documenten samenstellen
Elektronische handtekening
Offline toegang
Optische lezers (OCR)
Samenwerkingstools
Versiebheer
Apparatuurbeheer
Auditbeheer
Beheer van ISO-normen
Compliancebeheer
Corrigerende en preventieve maatregelen (CAPA)
Defecten bijhouden
Documentcontrole
Klachtenbeheer
Kwaliteitscontrole van leveranciers
Onderhoudsbeheer
Risicobeheer
Trainingsbeheer
Audittrail
Betaling aan leverancier(s)
Compliancebeheer
Offboarding
Prestatiemeetwaarden
Sourcingbeheer
Transactiegeschiedenis
Zelfserviceportal
Antwoordbeheer
Auditing
Bedrijfsprocesbesturing
Beheer van operationele risico's
Compliancebeheer
Corrigerende en preventieve maatregelen (CAPA)
IT-risicobeheer
Intern controlebeheer
Juridisch risicobeheer
Mobiele toegang
Predictieve analyse
Reputatierisicobeheer
Risicobeoordeling
Uitzonderingenbeheer
Waarschuwingen/Meldingen
Import- en exportbeheer
Leveranciersbeheer
Magazijnbeheer
Orders afhandelen
Sales- en operationsplanning
Transportbeheer
Uitwisseling van elektronische gegevens
Vervoersbeheer
Voorraadbeheer
Vraagplanning
Audittrail
Compliancebeheer
Goedkeuringswerkstroom
Kalender wijzigen
Priorisering
Releasebeheer
Taakbeheer
Trainingsbeheer
Wijzigingsplanning

Reviews van SmartSolve

5 van 5 reviews worden weergegeven

In totaal
4,2/5
Gebruiksgemak
4/5
Klantenservice
4,2/5
Functies
4,4/5
Waar voor je geld
4,2/5
Judith K.
Quality Coordinator
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 10-7-2018

"Documentation and reporting meet regulatory requirements"

Pluspunten: Documentation is clear and organized. Exporting to Excel makes data analysis easy.

Minpunten: Wish I knew more when setting up workflows - could have made them less cumbersome

  • Bron van de reviewer 
  • Beoordeeld op 10-7-2018
Geverifieerde reviewer
Quality Systems Associate
Biotechnologie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 10-7-2018

"FullTime user, Onsite Admin. Use all functions Smart CAPA , Train, Equipment Change mgt."

Pluspunten: The interface and basics are easy to use. Dashboard management - on stop to see all task that are assigned and due dates.

Minpunten: Our site does not have a full of the shelf version, which make it hard to use. Sections that are required in a quality system are not available for use. such as due date fields. those have to be managed in admin mode. Reports are cumbersome. No - Automatic I forgot my password reset management, users have to email site admin for help with resetting passwords.

  • Bron van de reviewer 
  • Beoordeeld op 10-7-2018
Geverifieerde reviewer
IT Leader
Farmaceutica, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 19-7-2018

"Longer implementation than expected"

Opmerkingen: Enhanced document management and training management capabilities (First two modules that have been implemented)

Pluspunten: The document management approval process has certainly increased productivity in regards to sign-offs of SOPs. It is certainly flexible enough to handle training requirements for a smaller size company where requirements, positions,roles, and employee requirements are quite varied due to the needs when working for a smaller company that an employee may 'wear many hats'. So I would imagine a larger company with greater numbers would have no problem tailoring to fit the training requirements of many employees holding a position and its job roles. I am excited with the prospect of implementing the remaining modules (CAPA/NC/ Audit/Non Conformance....etc.).

Minpunten: Help application has a few errors/incorrect information in its content. Bugs/Issues languish in the support queue. Also the interface has some inconsistencies as to locations of actions - not major issues but there seems to be a feel with 10.2.Q2 that there is not a consistency to searching and administrator setup types of activities. 'Out of the Box' there is no support for implementation of any legacy data - this definitely lengthens implementation activities. Any software that needs to be validated is a rigorous enough activity but when you then factor in how legacy data is to be handled that does not lead to any rapid implementation (think lots of data entry for every employees most recent requirements and certification information being manually entered - it adds up). Also I would prefer Pilgrim Quality Solutions to offer training classes more frequently. I have attended the Administrator Boot Camp Class and was certainly satisfied with the instructor and the course content but I get a feel that training classes are an afterthought since they are offered infrequently. There is an extreme amount of functionality available to modify forms and reporting capabilities - but classes are not readily available (Yes I know since Fusion is happening in Sept 2018 reporting classes will be available - what about the other times - for 2017 & 2018 most of the time the website had few offerings.

  • Bron van de reviewer 
  • Beoordeeld op 19-7-2018
Brynne P.
Quality Systems Associate II
Medische apparatuur, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 13-7-2018

"I really like the functionality of SmartSolve."

Opmerkingen: Easy document retrieval. Easy training management. Easy CAPA management. Easy Audit management.

Pluspunten: I like that it is easy to use and administrate. I am also really have with the level of customer support that I receive.

Minpunten: I don't like how the current version my company uses isn't as streamlined as it could be. I also don't like that the log in isn't linked to our Windows log in. I spend a lot of time resetting passwords.

  • Bron van de reviewer 
  • Beoordeeld op 13-7-2018
Louise A.
Manager
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 13-7-2018

"We have a very close working relationship with Pilgrim."

Pluspunten: Industry leader for quality applications. I appreciate the fact that an upgrade plan was created for planning purposes.

Minpunten: A problem we recently fact is that it is not a completely normalized database making it difficult to write reports and changes needed.

  • Bron van de reviewer 
  • Beoordeeld op 13-7-2018