LawnPro

Comprehensive Lawn Care Software - Constantly Evolving

Opmerkingen: As a startup we purchased a lifetime membership/subscription for an incredibly reasonable price. We started one property at a time and have well over 350 clients. Some clients, of course, are one timers, but we have the ability to access all of their information.

Pluspunten:

Our biggest use of this software has been for the preparation and follow through of estimates. The system allows the users to be at a property, complete quotes, send them to homeowners or clients, and recieve a response. You can save commonly used items or services to make it easy to estimate accurately. For example if you install black mulch constantly, you can save the material price for 1 cu yd mulch, the install price, or delivery price. There is a lot of flexibility. It also makes it easy to track through the system and to create quotes for homeowners that are consistent over time. We also use it for accounting and we can see payments, overdue notices, and all kinds of financial transactions. We connect our quickbooks and we run payroll from the software as well.

Minpunten:

We signed up many years ago and the features were kind of rough. There are a lot of features that I don't think have much use. There are things like chemical sprays, a map feature which we've never utilized and some other kinds of reporting that we NEVER use. That may just be specific to our company and other companies may find it helpful, but for us, I'd rather improve the accounting and estimate part of the program. I also think it's hard to search within the system. Let's say you know you installed mulch and planted pansies and those notes are in your system. There is no way to find that homeowner unless you sort by date, know their name or address, or know the estimate number and find your way to them. I have blanked on a client and it's taken me quite a while do dig them up. I often have to go back between emails and our software. Other than estimates, I don't email directly from the software.

Excellent CRM software for new landscaping business

Opmerkingen: My experience with whoever is behind the chat bot has been exceptional. I’ve never had to call them and can do everything from the app or computer. They even get back to me within a couple hours on weekends.

Pluspunten:

It’s inexpensive and fairly simple to use. There are a lot of services on here that I don’t understand and would probably need someone to teach me how to use it. Customer service does get back to me quickly and the software engineers are quick to fix issue when they arise. Overall it’s a fine product for what I need right now.

Minpunten:

It took some time to get used to navigating. I would like to see an estimate button at the top of the dashboard on the mobile app because that’s what I mainly use this software for.

Terrible

Pluspunten:

I don’t know how long pro got all these favorable reviews. Because all around it’s a terrible terrible software. Right off the bat I signed up for the messaging. The text messaging and it immediately bombarded my clients with text messages copies of the same one. And customer service. Oh they’re terrible. [sensitive content hidden] is disturbed. I can’t even describe the words. It’s just terrible. I would advise to stay away from this software.

Minpunten:

Customer service. They were terrible. They’re rude and they’re short.

Powerful System for tracking

Opmerkingen: Very positive. It has helped with everyone being able to access and see what is on the schedule and where the crews are in their daily route.

Pluspunten:

I like the fact you can track overall time at a specific customers property for the whole season. I like the heads up of the schedule for the week and month. Its also got a ton of great features for tracking customer relationships as well as for tracking maintenance.

Minpunten:

The only downside I have found is for the financials it does not go in as much depth as Quickbooks, but I am still learning so I may have missed something that gives me more information that I am looking for.

Must have for anyone in lawncare/landscaping!!!!!

Opmerkingen: Lawnpro solves all my CRM needs, scheduling, hour tracking, before and after photos, invoicing, estimates, I use lawnpro daily!

Pluspunten:

There is too many amazing qualities to name just one, but to name my top 2 is the customer service is extremely fast, efficient, and effective! (To go into detail, one experience, i accidentaly charged something to my account, i text the help number and within 15 minutes my issue was resolved and I had a refund on the way.) My second favorite aspect is the app being on ios, the integration between using the website on my PC and the app on the go at the job sites, the job timer is amazing for tracking work hours and keeping track of average time on recurring job sites. The list goes on!

Minpunten:

Having to go back to enter customers and properties, not being able to add them from the invoice or schedule page like you can on quickbooks.