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HelpHero
Wat is HelpHero?
HelpHero is een eenvoudige en betaalbare softwaretool die wordt gebruikt om betere onboarding- en helpervaringen voor app-gebruikers te creëren. Met HelpHero kun je binnen enkele minuten interactieve en eenvoudig te volgen productrondleidingen creëren, zodat gebruikers sneller dan ooit aan de slag kunnen en nieuwe functies kunnen gebruiken. Bovendien zijn er geen codering of grote budgetten vereist. Ook bevatten alle abonnementen geavanceerde functies waaronder aangepast CSS, doelgroeptargeting, rondleidingen met meerdere pagina's en meer. Snelle en eenvoudige installatie. Ga naar de website van HelpHero om de oplossing gratis uit te proberen.
Wie gebruikt HelpHero?
HelpHero wordt vertrouwd door gebruikersgestuurde bedrijven wereldwijd, van startups tot gevestigde bedrijven.
Twijfels over HelpHero?
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HelpHero
Andere goede alternatieven voor HelpHero
Reviews over HelpHero
Great price, great service
Opmerkingen: The overall experience has been great. Anytime I needed help, they were quick to respond.
Pluspunten:
HelpHero is a low-cost and easy to implement solution that allows us to quickly generate customer onboarding guides.
Minpunten:
The only negative I would have is the Dismiss vs. Cancel options on tours can be a little confusing.
Reactie HelpHero
vorig jaar
Thanks very much for taking the time to write this review. We really appreciate your support. It's wonderful to hear that you think HelpHero is a low-cost and easy to implement solution, as we strive to deliver greater affordability and value for our customers. Your feedback will also help us continue to improve. Thanks again for sharing!
Excellent onboarding product - we use it in two apps
Opmerkingen: HelpHero has been all along the way for us in our journey. We use it in two separate products. It has scaled really well with our business and user patterns. Customer support has been always incredible. For instance, we required WCAG AA accessibility features and they added them within weeks.
Pluspunten:
Simplicity, the fact that is "just works", scalable, excellent customer service, price
Minpunten:
Lack of in-built ability to space out popups over time (e.g. "run this workflow only if the previous one finished at least a day ago"). It can be done by requires coding.
Reactie HelpHero
vorig jaar
Hi Pablo, thanks so much for the thoughtful review. We really appreciate your support and are grateful to be part of your journey. Happy to advise that we recently released a new enhancement enabling date conditions to be set when running tours. More information is available on the HelpHero website under the docs section. Thanks again for sharing!
Eerder overwogen alternatieven:
Good for starting cheap, but it lacks in the details
Opmerkingen: Overall I think it was the right choice to go with HelpHero when we started. Not at least because of the competitive pricing. Now with some traction more pro features and a higher level of customization would be needed, but we are stuck there. Now we need to consider switching to a more sophisticated solution, which is not what we would love to do.
Pluspunten:
It's inexpensive and easy to set up. The basic functionality is in place and works as intended.
Minpunten:
The login flow with the magic link is not convenient. Also, the editor is unintuitive at times. We now have dozens of tours that still can't be sorted in folders. That could need a redesign for sure.
Reactie HelpHero
vorig jaar
Hi Oliver, thanks very much for your feedback. Our aim is to provide an easy to use and competitive solution for creating better user onboarding experiences. Would love to know in more detail what features are missing for your particular use case. We'd be happy to investigate whether it's something we currently support with our feature set, or could consider for our roadmap. Please don't hesitate to email [email protected]
[sensitive content hidden] is fantastic
Opmerkingen: HelpHero has been a very effective tool to use in a multitude of ways. We've used it for onboarding tours, release notes, announcements & alerts. It has helped us to expose messages far quicker to our users, than if we'd had to develop a popup.
Pluspunten:
Customer support from [sensitive content hidden] has been exemplary. His professional and simple requests allowed us to resolve a long-standing issue with our integration coding.
Minpunten:
I cannot deactivate / draft tours. I have to delete it a recreate the template from a saved doc when ready to reimplement.
Reactie HelpHero
vorig jaar
Hi James, thanks very much for taking the time to provide us a review. We really appreciate it! You can deactivate tours by editing the tour settings and disabling autostart. Hope this helps. Feel free to email [email protected] if you have any further questions.
New Innovations HelpHero Review
Opmerkingen: Overall, I think it's a fantastic product that really helps our users learn how to use our software. Great job!
Pluspunten:
I like how we're able to provide in-software guidance on how to use our product – since it can be difficult for new users.
Minpunten:
I wish there was a way to create folders for all of the tours, checklists, and hotspots; the organization of folders would help us find things that we've built much easier. Also, I wish there was a way to include a button for users to turn tours on/off.
Reactie HelpHero
vorig jaar
Hi Marton, thanks for your thoughtful review. It's great to hear you think that HelpHero is a fantastic product. We're grateful for the support. Your feedback will also help us continue to improve our offering to our valued customers. Thanks very much for sharing!
