IQMS ERP Software

Opmerkingen: If we had not implemented three years ago, we would have been up a creek without a paddle. It is truly an end to end solution and with so many packages to add on to the core, it will be able to grow with us into the future.

Pluspunten: This system goes from quote to customer right through sales, purchasing, engineering, manufacturing, quality control, material review board, non-conformance, returns. HR modules and document control are available. Warehouse and distribution allowing for scanners and barcoding. Many many add on's within the same software company - as well as the ability to go outside the core and get third party spreadsheet add on's that make reporting a breeze. Unbelievable continuity in this system. This is the first system where the schedule was actually useful - we do not have to do our scheduling outside the system!!!! With crystal report writer, every report can be modified to your specific needs. With various areas for custom fields in all sorts of places, you can set your own fields that you require that are not already in an extensive list of fields already available. We have implemented the core packages plus MRO, Quality, Document Control and are planning to put some HR and warehouse management packages on shortly.

Minpunten: Because of its overwhelming ability to do almost anything, sometimes you are disappointed by some small things it cannot do. Sometimes you have to go through a couple of people to find the best solution to your problems in support, but generally they get you the answers in a timely manner.

Opmerkingen: Overall, we are happy with IQMS. We are a plastic injection molding company and we use the system from quote to cash. It is our central point of information and connectivity between departments. We are intending to expand our usage of the system in the future by adding other modules. Our reporting capabilities are significantly increased through the usage of this system as well. We use the IQAlert and IQVoice systems on a daily basis to stay ahead of issues and report problems immediately to the manufacturing floor. RealTime screens are running throughout the plant so we have an instant visual on how the day is going. Overall, this has been a great benefit to our company and has helped us grow our business.

Pluspunten: The Real time access to information is my favorite thing about this software. We use the modules to connect to the machines and this information drives many of our decisions. The system has a great deal of functionality, and I know we are not utilizing it to its fullest. It has helped us as we are growing as a manufacturing company.

Minpunten: I do not like having to upgrade to a whole new version when we need to make a change. It would be nice if we could simply update with a patch. It takes a long time to get a solution to a system issue and we are often making work arounds. I know they are beginning to offer web-based solutions that will probably largely eliminate this issue. (Although, development and corrections will still take time I'm sure). Also, I feel as though the customer service has gone down since we began with them in 2011. I tend to only call support when I'm really stuck with an issue. More often then not, I'm directed to help pages that I've already read and still didn't resolve my issue.

Opmerkingen: Overall, I've had a very positive experience with IQMS as it helps drive the company's workflows for manufacturing.

Pluspunten: I chose IQMS over other ERP Systems because it brought together all the company's functional areas into a single platform (Manufacturing, Finance, Quality). I also liked it was a single company with a single tech support number to deal with.

Minpunten: The implementation was a big project.... I wish I had been slightly more involved to prevent headaches down the road.

Opmerkingen: The feeling within our company is very positive regarding EnterpriseIQ. It is a package that appears to have been essentially co-developed by plastics processors through customer feedback. With that, it has been a great tool to streamline our operation. This, being like many other things, you will get out of it what you put into it. We are a small company with many of us wearing many proverbial hats. Consequently, none of us are dedicated toward ERP utilization / improvement. With that and as expected, expanded use of the software is coming around at a slower pace. I have no regrets in having recommended the purchase of Enterprise IQ. If I knew then what I know know about the software, I would make the same purchase decision.

Pluspunten: A 'One Stop Shop' for just about any need for which a database is applicable within the plastic injection molding industry. Having used separate application software programs prior to IQMS, integration has been a huge benefit and future integration is still an opprortunity. Although I have only monitored it up to this point, the level of information shared by the User Group is amazing. IQMS Staff, regardless of department, have always been extremely pleasant to deal with eith on the phone or by email. Tech Support's ability to easily remote in and troubleshoot has been helpful. Implementation was smooth , facilitated by the knowledge, experience, and confidence of the IQ implementation specialist assigned to us. We began using scheduling very quickly upon installation; something I was unable to do with another ERP program with which I had exposure. Taking it's power into consideration, IQ is easy to learn and begin using.

Minpunten: While Tech Support is responsive and interaction is positive, the need to coordinate a time to "remote in" is not always convenient and sometimes discouraged me from calling or emailing. While Securities are very powerful and flexible, it seems there is complexity that comes with that power. Mastering securities is not something that appears to be intuitive or quickly/easily learned. Given the power and potential flexibility of the software, it does require a resource dedicated (at least to some degree) in order to tap into that power and expand use into it's many features. Cost as well as internal resources have prevented us from seriously considering additional modules and/or consulting visits from IQMS implementation specialists to improve utilization.

Pluspunten: The depth and breadth of the program is impressive. I like the flexibly of use from a small section of manufacturing process, to using it fully from quoting, production and quality testing. Consistency but continued expansion of the IQMS program is appreciated (I am a user since 2004). Help desk can be very responsive when it comes to problems/questions arising. If it is a major problem they will `take you by the hand solve it with you. With the interface I appreciate the ability to jump from window to window to window. I also appreciate it is a multi-window program.

Minpunten: The structure of the database not being directly linked to the naming scheme of the interface can be frustrating when creating reports or finding problems. The structure of security section is hard to manage (groups and sections instead of individual profiles and direct security approvals). Not being able to easily substitute alternative items in the BOMs/Work orders can be a hindrance to accurate consumption. Also the structure of the consumption can be awkward.
If a change is needed to the program a committee gathers once a year to vote on the focus of the upgrades and improvements, is the process to update errors to the computer system, instead of a more instant solution (though if it is obvious they will fix it sooner).