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Sirvoy
Wat is Sirvoy?
Sirvoy biedt een reeks tools voor vastgoedbeheer, waaronder een vastgoedbeheersysteem, boekingsengine en geïntegreerde kanaalbeheerder. Het krachtige, functierijke systeem is ongelooflijk gebruiksvriendelijk en biedt hoteliers de flexibiliteit om de software aan te passen aan de behoeften van hun accommodatie. De eenvoud van Sirvoy betekent dat de installatie moeiteloos is en dat de klantenservice 24/7 beschikbaar is voor voortdurende training en ondersteuning.
Wie gebruikt Sirvoy?
Sirvoy is een zeer aanpasbaar vastgoedbeheersysteem en kanaalbeheerder ontworpen voor aanbieders van allerlei accommodaties. Gebruiksvriendelijke en functierijke software met een verrassend interessant prijskaartje.
Twijfels over Sirvoy?
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Sirvoy
Andere goede alternatieven voor Sirvoy
Reviews over Sirvoy
best customer service
Pluspunten:
Sirvoy has been a boon to our business. Easy and intuitive to operate, and the best customer service I have ever encountered! The people on the live chat are first rate.
Minpunten:
can't say that there is anything I dislike
Reactie Sirvoy
4 maanden geleden
Thanks for the fantastic feedback Roy! We're thrilled to hear that Sirvoy has been a valuable asset to your business and that you've had such a positive experience with our customer service team. If you ever need anything or have any questions, don't hesitate to reach out. We're here for you!
Sirvoy works. Well. Very well and really straight-forward.
Opmerkingen: Easy.
Pluspunten:
It is intuitive, and it does what it is supposed to do. We have had two previous providers and so we know the field and what is out there - but they both had issues and could not supply some of the basic requirements for an accommodation business. The Sirvoy booking platform integrated into our website is great and allows customers to see the whole schedule. No-one else seems to provide this. And Sirvoy customer service is responsive and answers questions clearly . Sirvoy is simple and easy to work with. Finally - fairly priced and worth it.
Minpunten:
Not found a fault yet... Each time we try to do something, Sirvoy delivers seamlessly.
Reactie Sirvoy
4 jaar geleden
Hi Mitch, thanks for all your kind praise of Sirvoy. It's great to hear that the system is working well for your business and our customer support is responsive and helpful. We wish you the very best for 2021! Thanks again for taking the time to leave us your feedback. Adele
Not easy to work with anymore
Opmerkingen: No customer service. No help. Constant changes that do not help it go easier. It's like you guys want us to hold your hand daily just to work when you can't even help in customer service
Pluspunten:
It USED to be easy to work with up until you all had to update last year. Now it's nothing but miserable
Minpunten:
The constant need of authentication codes and the way we enter in phone numbers now. The whole phone number now is not separated into sections making it easier to read fast. Now we have to dissect the number slowly but hope we do it fast enough because the phone hangs up if you're not fast.
Reactie Sirvoy
vorig jaar
Hi Tami, We are sorry to hear about the frustrations you've encountered with our recent updates. We understand that adjusting to changes can sometimes be challenging, especially with new security measures like authentication codes. While we believe these measures are crucial for safeguarding your data, we also understand that they can add an extra layer of complexity. Our aim is to balance security with user-friendliness, and your comments will help us refine this balance. Regarding customer service, we are committed to providing excellent support to all our clients. We apologize if you have not received the level of assistance you expected. Your experience is not reflective of the high standard of service we aim to provide. Our team is dedicated to making improvements that align with our client's needs and expectations. Should you wish to discuss your concerns further please do not hesitate to reach out. Thank you for your past support, we wish you success in your future endeavours. Jodie
Sirvoy is great; more quick tweaking will make it outstanding
Opmerkingen: 24/7 Tech support is the best! Improvements are rather slow.
Pluspunten:
Affordable and it looks nice. SMS function is great; it can improve by allowing templates to send at different times, not a single time (like 10 am for SMS departure template; 1 pm for SMS check-in template). SMS fees should be included. Good booking engine functionality and channel management (notifications detail can improve, like providing room numbers, dates and names)
Minpunten:
I do not like that Average Daily Rate is used in computing a bill, so if the rates were 349, 329 & 309 (=$329 ADR) and guest wants to cxl 3rd night, it will be erroneous to refund $329. This is complicated when several adjustments have been made to Rates. The lack of multi-select on dropdown windows is Sirvoy's biggest defect, including the calendar. For Rates, I am unable to select certain rooms, like 202, 203 & 207 and change rates at once (I'm forced to select from a list and change all). I cannot block multiple rooms at the same time; I need to do it one-by-one. Dashboard search is great, but the totals are by page and not for the total searched category.
Reactie Sirvoy
2 maanden geleden
Hi Val, Thank you for taking the time to leave your feedback. It’s great to hear that Sirvoy’s features, particularly the SMS function and our 24/7 tech support, have been valuable to you. We appreciate your suggestions, and we want to let you know that our team is working on an update that will allow you to see the price for each night individually on invoices. We're continually considering improvements to enhance your experience, so keep an eye out for future updates. Our support team is always here if you need anything. Thank you for your continued trust in Sirvoy, we’re grateful to have you with us. Regards, The Sirvoy Team
Eerder overwogen alternatieven:
Great PMS with Stellar Support
Opmerkingen: Sirvoy provides top notch customer service in addition to an expansive and well-written support area. When I need help, I get immediate responses using the chat from knowledgeable people.
Pluspunten:
Sirvoy has a clean, easy to use interface with texting and email capability that also connects with booking channels. Ability to create group bookings and separate booking engines. We love the housekeeping report.
Minpunten:
A few feature requests would be the ability to mask text numbers in the US and to integrate with a lock system partner (like RemoteLock). Some of the support articles need examples of how you might use things- it took me getting desperate and asking for a better way to learn how to manage group bookings and invoices.
Reactie Sirvoy
4 jaar geleden
Thanks for the lovely review Julie. I'm so happy that you agree with us in thinking our support is pretty fantastic, we have to agree with you on that one! With regards to the integrations, it's worth mentioning to our support also; if we have enough requests this is something we do look into. I will certainly pass along your feedback regarding the support articles too. Thanks again for your feedback! Adele
