Fixzy Assist
Wat is Fixzy Assist?
Met Fixzy Assist kunnen technici of callcenters via hun mobiele telefoon of desktop snel contact maken met een consument met een live controleerbare video, voor probleemoplossing, metingen, onderhoudscontroles en noodsituaties, waardoor de uitgaven worden verlaagd en de klantervaring wordt verbeterd. Dankzij de volledige wieg-tot-graf ervaring kan het platform ter plaatse door een technicus worden gebruikt, wat het aantal reparaties bij de eerste keer verhoogt en digitale duplicaten in 3D met volledige audit-efficiëntie oplevert.
Wie gebruikt Fixzy Assist?
Chief Operating Officer, facilitair manager, digitale transformatie, landmeters/schatters, klantervaring, ESG/compliance officer
Twijfels over Fixzy Assist?
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Reviews over Fixzy Assist
Ciaran
Excellent remote and onsite video recording tool
Opmerkingen: We are able to reduce our reliance on physical site inspections, and it allows us to scale some of our services, normally limited by manpower capacity.
Pluspunten:
The team behind it. Very attentive, and the measuring capability is excellent. Could prove to be a real game changer for ourselves and some of our clients.
Minpunten:
Nothing reported as yet, as we are still in the early days.
William
Superb App!!
Opmerkingen: really benefits the profit margins, particularly with costs of man hours and fuel, with reducing unnecessary journeys and improving first time fix rates
Pluspunten:
found the product very easy to use and implement within the business, this is the way forward with regards to dealing with repairs, clients and it is an invaluable time saver, ticks all of the boxes on the green/eco front as travelling to/from site is massively reduced. dont know how we have managed without this product
Minpunten:
always strange with a new product or system to implement, but approach with open mind and any cons are quickly overcome
Reactie Fixzy Limited
12 maanden geleden
Always nice to get a good review. We do find that some companies take a while to realise the tasks that can benefit from remote visual assistance. Because of this its quite normal for usage to change as the users become more familiar with the product.
Greg
Great time saver
Pluspunten:
Saves us unnecessary call outs for additional labour
Minpunten:
nothing
Kerry
Ground-breaking tech!
Opmerkingen: Amazing! Firstcall have really benefited from adopting Fixzy! The business is so streamlined and communication is the best it has ever been thanks to this incredible app!
Pluspunten:
The team at Firstcall have adapted so well to using Fixzy as it allows us to engage with our customers on another level completely. We are so committed to maintaining a high level of KPI's for our customers and ensuring our first-time fix rate is improved. Since implementing fixzy we are saving thousands cutting out unnecessary journeys and also massively reducing our carbon footprint.
Minpunten:
We have no faults to report, all round great product.
Richard
Wonderful App, using for my business, very happy.
Pluspunten:
Very easy to use, handy and never letted me down.
Minpunten:
So far everything what is in there is more than enough, there is everything what u need for your business.
Reactie Fixzy Limited
12 maanden geleden
Hi Richard, Thank you for taking the time to review.
