Kennel Connection

Kennel Connection just got an Upgrade

Opmerkingen: We are using Kennel Connection to deliver the Highest Quality of Pet Care. The features for online booking are making our customer experience amazing and the simplicity for our staff is allowing us to drive profitability.

Pluspunten:

I love that Kennel Connection has a new interface that is easy to use, easy to train staff on and has a ton of awesome features. Text to pay makes it super fast and easy for clients to check-out and prompts them to tip 10%, 20% or 25%. The dashboard tells me everything i need to know about my day and who is arriving, who is going home and any alerts I need to be aware of. And I love that it works on mobile devices.

Minpunten:

I'm using the Live Access version, but heard that Full Cloud is only a few months away. That's exciting because then we don't have to have any local back-ups.

Tops in the Industry!

Opmerkingen: We have been quite happy with Kennel Connection. We offer various levels of boarding, grooming, different types of DayPlay, and some training. Kennel Connection manages and integrates all these modules smoothly and without program error.

Pluspunten:

We chose Kennel Connection a decade ago after previewing several demos from various companies. Everytime we had a question, we called for support. We initially chose Kennel Connection because their support was phenomenal, and far better than their competition. That has not changed, and their customer support is stellar. Kennel Connection is also very intuitive and easy to teach new staff to use.

Minpunten:

There are some aspects I would like to modify for our individual practices. But I appreciate that building in such flexibility throughout the program would create confusion and a greater learning curve. We make do with some workarounds that function for us.

[sensitive content hidden], Client Services Manager

Opmerkingen: When I asked for help with a task that has always been done for me by PawLoyalty, [sensitive content hidden] said "he was too busy to help me". I consider this extremely poor customer service; especially coming from a manager.

Software Connection

Opmerkingen: Whether I've encountered a technical issue or sought guidance on optimizing their software for my needs, their support team has always been readily accessible. Beyond their commitment to individual users, Software Connection fosters a sense of community among their clientele. Through user forums and webinars, they provide opportunities for users to connect, share insights, and learn from one another. This sense of camaraderie not only enhances the user experience but also underscores Software Connection's dedication to fostering a supportive ecosystem.
In summary, my longstanding relationship with Software Connection has been marked by reliability, innovation, and outstanding customer service. Software Connection stands out as a beacon of reliability and quality in the software indust

Pluspunten:

For over two decades, Software Connection has been a steadfast companion in the realm of digital solutions, and my experience with them has been nothing short of exceptional. As a long-time user spanning more than 22 years, I've witnessed their unwavering commitment to customer satisfaction and continuous improvement firsthand.

Minpunten:

Over the years, I've witnessed a steady stream of updates and enhancements, each aimed at enhancing functionality and addressing user feedback. This commitment to innovation ensures that their software remains relevant and competitive. However, i don't like the change in self updates, the lose of personal support page and the ability to make change suggestions from the support page. I also don't like that you do not have the ability to enlarge specific screens or edit most reports.

Kennel Connection Tech Support A+++

Opmerkingen: We have had KC for 10+ years and have been very happy with it overall. I had a recent issue with changing bank accounts due to partner separation and [sensitive content hidden] and the rest of the team did an amazing job making this really bad situation easier. He was professional, kind and prompt with his communications. He checked back with me multiple times and made sure my issue was resolved in everyway.

Pluspunten:

the ease of the program. It is very user friendly and the tech support is great.

Minpunten:

There are some bugs, but do get fixed with the updates

Kennel Connection review- Happy Campers Pet Lodge

Opmerkingen: We love it! We are still learning all the features and encouraging our customers to use the Live Access- but we are loving all the things we are learning and using and it is really coming together!

Pluspunten:

Very professional, and we love the integration with card processing/Clover. We love the customer service!

Minpunten:

Still wishing for an App! We like everything else!

Kennel Connection Review

Pluspunten:

Kennel Connection has an extensive variety of reports that meet our business needs including various pet reports and financial reports. The new Live Access has given our customers the ability to create their own accounts and conveniently submit reservation requests greatly reducing the number of phone calls we receive.

Minpunten:

That the version updates were a little complicated

Excellent product and outstanding customer service!

Opmerkingen: Amazing. I never plan to use another company!

Pluspunten:

Ease of use on the desktop, and amazing customer service, even for someone like me who is not tech savvy.

Minpunten:

I was not a fan of Hello Groom. We like the desktop version of Kennel Connection much better.

great customer service

Pluspunten:

customer service provide help quickly and efficiently.

Minpunten:

old update was causing issues and deleting pets from daily schedule.

Kennel Connection

Opmerkingen: Excellent answering my questions. We are not “techy” people, we are animal experienced people.

Pluspunten:

User friendly, especially with older demographics

Minpunten:

Support not open sat and sun. Kennels are a 7days a week business

Full of Business Critical Features and Industry Leading Support

Opmerkingen: Overall, KC and the entire team has been a pleasure to work with. We recommend Kennel Connection to any Pet Boarding, Daycare, and Grooming business.

Pluspunten:

We have been using Kennel Connection for about 9 years. Over time the product has continued to develop and has become the single most important piece of software for our business. The leadership is incredibly easy to work with, and they have quickly become trusted partners rather than just a software vendor.

Minpunten:

As with any software development is a continuous process. There are features that we would love to see rolled out into the future, and Kennel Connection does a great job with keeping their roadmap up to date, and listens to the users on functionality the product lacks.

Easy program

Opmerkingen: My experience with KC has been a good one. I'm old school, I like that I can keep it simple and personal or add on modules if needed. CSR in customer service has helped me tremendously over the years. Thanks !

Pluspunten:

I find this program very easy to use. Although, I'm only using a small fraction of what this software is capable of, I like the simplicity of it. I have been with KC since the 90's and have had no major issues. The price seems very reasonable. I don't have all of the extra modules that are offered at an additional price, however. I like that I only pay for the ones I want to use.

Minpunten:

I was told back in 1994 or 1995 when this program was first purchased that I would have lifetime support. I'm finding that support harder to get lately. Perhaps because I am using 2017's model. I am someone that uses maybe 5% of what this program has to offer so updating every year-two years doesn't make sense. I don't use the benefits of updated systems and I don't think they change all that much to warrant an upgrade.

Our Love-Hate Relationship

Opmerkingen: It does everything you could ever imagine or need and then some. Figuring it out can be tricky - trying to train part-time staff to use it very difficult. Incredibly detailed and good run speed and functionality but big learning curve to get good at it and navigate from place to place quickly. Overall look not real user friendly and can feel chunky and awkward to get around but to support the great detail they provide maybe it needs to be this way. We've only been using it for 6 months and still many features we are not using and likely never will. Price is reasonable for the complexity but I can't imagine ever not having the annual support program. Upgrades come every few months it seems and couple times I've needed help from customer service and they were great. Have to go thru proper channels but have even got help on weekend once when we needed it. Training videos and support articles are very good too. As we are located in rural area and internet signal not 100% reliable we are bit nervous about cloud based software - we demo'd several different programs prior to purchase and this was by far the best choice for installed software.

Easy & Painless to use!

Opmerkingen: Been using KC for over 19 years! Support is ALWAYS QUICK to help & super easy to work with. We would like it to be a bit more online friendly, but overall this IS the best Kennel Software out there. We have tried them ALL, & KC by far suits our HUGE facility the best!

Pluspunten:

Very easy to use interface. Easy to train employees to use quickly. Customer Service & support is EXCELLENT & makes us love KC even more

Minpunten:

The online portal needs improvement, which I know is in the works, but clients NEED online interaction Please make is SQUARE compatible!! PLEASE!

Love Kennel Connection

Pluspunten:

I like everything but I don't like this review process. It's too long! Takes too much time.

Minpunten:

That you can't see more than a week at a time on run glance

Not with the Times - Too Time Consuming!

Opmerkingen: We purchased Kennel Connection at a tradeshow before researching all the other amazing ones on Capterra. We found that our manual system of Microsoft Excel and Outlook Calendar is way more functional than this program. It took us days to input all our current clients and the ease of use of system (including dates) was inconsistent. There is way too many tabs for options - which becomes overwhelming. This product might have been awesome 10 years ago - but it has not kept up with the convenience of entering clients/products and scheduling. It does not bode well for scan cards nor does it scan products correctly for invoicing. Everything is manual and takes too long, and like a previous reviewer mentioned - you need to close out of every thing you do in order to see other tabs. The run time errors are annoying. The only good thing about KC is the customer service response. I'm sad that I spent thousands on purchasing this program when there are other better programs that cost less. PS: The photo upload does not work either - and u can't book re-occurring appointments if they are on different dates - so you have to manually enter each booking.

Thank you

Pluspunten:

Scheduling, credit card processing, overall very nice product

Minpunten:

It crashes often which is frustrating, wish there was more customization capabilities especially on the boarding and daycare windows

Just Terrible

Opmerkingen: The Customer Support is terrible. They sell you something that does not work correctly and then charge you to fix it. Would not recommend this program for any use in the pet industry.

Professionalism at its best!!

Opmerkingen: I operate 2 facilities, and we LOVE kc!! My staff finds it easy to use and my clients really like the email confirmations that they receive with shot reminders. I know that having kc has helped give us a professional edge in our community!!

Pluspunten:

Ease of use

Minpunten:

No cancellation notices sent to clients when reservation changes

Great Tech Support!

Opmerkingen: I'm not the most "techy" person so I always appreciate good tech support. It's probably the number 1 thing I look for when shopping anything having to do with computers/software. After a horrid experience with a well known electronics store, I had to call Kennel Connection's support to straighten out their mess. KC was so patient & thorough! Paul not only addressed my problem, but did updates & connected my 2 computers together. I can now run KC on both computers & they communicate with one another even though I don't have the web version! I have added onto the Boarding module each year (QB's & Training) & they have helped me to get them set up each time. There is also a FB page where you can ask questions that are answered promptly by KC staff. KC keeps our records, schedules, training, & boarding organized. It is pretty customizable. It was a learning curve for me but you can find instructions on their support site and/or YouTube. I especially love the fact that you can choose the web version or owning the software outright with no monthly fees. I believe great customer service is a rare thing these days so I always go out of my way to spread the word when a company excels in that area. Thus my detailed brag about Kennel Connection!

Sadly Disappointing Over Time

Opmerkingen: At first, I loved this software. After 5 years, not so much. This program is quirky. There are frequent run time errors, features sometimes don't work properly and the inability to switch between open windows without closing them is just annoying. I find myself more often than not, double checking the estimate for boarding multiple dogs at a reduced rate. It simply ignores the parameters of those discounts in the settings. I have begun the search for kennel software again. I believe there is a more cost effective, user friendly software out there somewhere. That being said...we have used this software for five years and upgraded one time. There are some features that are really useful. If you have a caller ID modem the customer record pops up. There is a frequent customer feature to track services. And it makes nice looking gift certificates. I think I may just have a better understanding of what our needs are in software....I don't think Kennel Connection is it.

Be Cautious

Opmerkingen: I purchased the software at the end of November. In less than a month, I was notified that a new version of the software is coming out. I feel that Blue Crystal Software Corporation/ Kennel Connection should have informed me about the new release when it was two months away. We could have worked out the cost of the new release up front and I would have remained a satisfied customer.

Great Software does everything you need!!!

Opmerkingen: Software has a lot of features and multiple ways to do one thing. Sometimes that can be good sometimes a little confusing. I like the fact that it can do everything for you. I would like to see the retail and inventory feature updated quite a bit in the next one.

Blue Crystal Kennel Connection

Opmerkingen: Easy to use, quick learning curve, Pennsylvania stats readily available which really helps out. I have had this software over 5 years and just love it. I have a small boarding/grooming business and this makes life so much easier for me. I have the credit card module which has helped save money and make money for me as wee had no taken credit/debit cards before.

Exceptional customer service

Opmerkingen: Exceptional customer service whenever I call I am very happy to know that all of my kennel connection issues can be resolved quickly with a phone call or an email . If it was not a quick fix I have been able to work with kennel connection staff to solve the problem as soon as possible. My employees also find the program to be user friendly