Spiceworks
Wat is Spiceworks?
De IT-helpdesk van Spiceworks is speciaal gebouwd voor IT-professionals. Alles wat je nodig hebt wordt geboden om een betere interne IT-helpdesk en een beter bedrijf te runnen. Begin binnen enkele Meer informatie minuten met het afhandelen van tickets met gratis helpdesk-software (op je server of in de cloud). Bovendien doet het meer dan alleen het volgen van tickets: begrijp (en verander) teamgedrag en breng je waarde voor het bedrijf naar voren. Probeer het vandaag nog gratis. Minder informatieWie gebruikt Spiceworks?
IT-professionals! Er is niets beter dan het leven van IT-professionals gemakkelijker te maken. Of je nu een CTO, IT-manager, IT-ondersteuningsspecialist of sysadmin bent, Spiceworks heeft iets voor je.
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Spiceworks
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Reviews over Spiceworks
Robert
Ideal free helpdesk for small to medium businesses
Opmerkingen: Overall I have been very happy with Spiceworks, especially the community of users.
Pluspunten:
It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.
Minpunten:
Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.
john
SpiceWorks Cloud IT helpdesk for free!
Opmerkingen: Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.
Pluspunten:
Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!
Minpunten:
The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.
Chris
Very handy free IT tool but UI could do with improvements
Pluspunten:
Automatic updates and notifications through email are great for us to keep on top of requirements and notify customers of progress.
Minpunten:
Customers do not get regular updates summarising their open tickets and monthly closed tickets. Also the UI could be improved to make it easier to view tickets and update them in order.
Keith
Spiceworks - The IT Pro choice
Opmerkingen: For any IT dept that needs to keep cost low and wants to setup a helpdesk, this is a great start - the community as mentioned is second to none !
Pluspunten:
The Spiceworks community is second to none, there is not a day that goes by when some post doesnt help one of the team. The software is also, for SME is brilliand and you are on a budget. After initial setup and agent deployed you can monitor, have tickets and your helpdesk up and runing
Minpunten:
Ive personally experienced a few "quirks" so dont know if its me ! Tickets taking a while to arrive, and network monitoring can be hit and miss
Donald
Spiceworks Help Desk
Opmerkingen: Spiceworks has been very good for us as a Help Desk software. My admins and users had an easy time in implementing this software
Pluspunten:
Of course the cost since it is Free. Easy to deploy and users to understand
Minpunten:
Does not have all the features and reports that others have, but that is offset by the price
