GoTo Resolve
Wat is GoTo Resolve?
GoTo Resolve is IT support software built for SMBs. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. It is simple, secure, flexible, and free to use. Looking for GoToAssist? GoTo Resolve includes the same remote support functionality and more.
Wie gebruikt GoTo Resolve?
GoTo Resolve is the powerful, new, cloud-based IT support and management software built for SMBs.
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Reviews over GoTo Resolve
Gurvinder
"Best remote eccess platform"
Opmerkingen: Best for remote eccess easy to use and install.
Pluspunten:
This tool can be done so many tasks in no time. Very helpful tool for buisnesses. It has very good remote eccess. Easy to use easy to install.
Minpunten:
Everything great very helpful but little pricey.
Marwa
A Comprehensive Solution for all your Technical Needs
Opmerkingen: GoTo Resolve is an excellent platform for anyone who needs quick and reliable technical support solutions. The user-friendly interface and extensive knowledge base make it easy to find solutions to any problem. The customer service team is also very helpful and knowledgeable. The only downside is that the response times can be slow. Overall, I highly recommend GoTo Resolve.
Pluspunten:
GoTo Resolve has been a great asset for me when it comes to solving all my technical issues. The platform is user friendly and has an extensive knowledge base that makes it easy to find solutions to any problem. The customer service team is also very reliable and helpful. I highly recommend GoTo Resolve for anyone who needs a comprehensive and reliable technical support solution.
Minpunten:
The one downside of GoTo Resolve is that the customer service team can be slow to respond to inquiries. This can be frustrating, especially if you need an immediate solution. That said, the team is generally very helpful and knowledgeable, so it is worth the wait.
Steve
We have been using GoToAssist for many years.
Opmerkingen: Provides a tool to support customers remotely and transfer large files directly between users.
Pluspunten:
File transfer, remote control and access are good features. Remote reboot feature also good. Unattended support is also a great feature if you plan to do remote support.
Minpunten:
Connecting remotely to computers that you have previously connected to either requires updates or uninstalling previous version through Control Panel. Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.
Haresh
One of the Best helpdesk solution
Opmerkingen: It provides quick resolution to respective ticket by number of features like remote acccess, screen sharing, chatting etc. Which improves productivity and reduces workload.
Pluspunten:
It provides ticketing system along with remote support features which helps to resolve tickets quickly.Admin can chat, take remote access of any system to resolve issue for respective ticket efficiently.
Minpunten:
I think it is one of the best solution to raise and resolve ticket by taking remote access of system which helps to track tickets more efficiently. So nothing to dislike from my side.
David
Best remote support app
Opmerkingen: We use this to remote in to users workstations in our remote locations to support them. It is easy to use, send them a text, email or Teams message and boom connected and issues solved.
Pluspunten:
I love how easy it is to use. Simply send a link to your user in need and go. It is easy to elevate credentials and the unattended support is awesome
Minpunten:
The only downside I see is the limited phone support capabilities. That is more of an issue with apple being greedy then the software as android support is awesome
