Ecolane DRT

Wie gebruikt Ecolane DRT?

Demand-response dispatch and scheduling software in paratransit, NEMT and government industries in the US and internationally. They serve transit agencies that manage anywhere between 5-250+ vehicles.

Wat is Ecolane DRT?

Ecolane is the most flexible, affordable and reliable choice for transit agencies looking for transit software solutions. Our easy-to-deploy, on-demand scheduling and dispatching platform empowers transit agencies to provide safe, accessible, and equitable transportation alternatives to people who might not otherwise have community access and mobility.

Ecolane DRT - Details

Ecolane

http://www.ecolane.com/

Opgericht in 2002

Ecolane DRT-video
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Ecolane DRT - prijsoverzicht

Ecolane DRT heeft geen gratis versie en biedt geen gratis proefperiode.


Gratis versie

Nee

Gratis proef

Nee

Ecolane DRT - implementatie en ondersteuning

Ondersteuning

  • 24/7 (contact met medewerker)
  • Kantooruren
  • Online

Implementatie

  • Cloud, SaaS, Web
  • Mobiel - iOS native
  • Mobiel - Android native

Training

  • Persoonlijk
  • Live online
  • Webinars
  • Documentatie

Functies van Ecolane DRT

  • Beheer van aangepast vervoer
  • Beheer van vaste routes
  • Chauffeurlogboeken
  • Chauffeursgegevens
  • Factureren
  • Kilometerstanden bijhouden
  • Ondersteuning voor meerdere routes
  • Plannen
  • Routering
  • Verzendbeheer

Bekijk de volledige lijst van Software voor openbaar vervoer

  • Factureren
  • Klantenbeheer
  • Kortingsbeheer
  • Live tracken bestuurder
  • Orderbeheer
  • Plannen
  • Providerbeheer
  • Routering
  • Transport bijhouden
  • Verzendbeheer
  • Wagenparkbeheer

Bekijk de volledige lijst van Transport management systemen

  • Brandstofbeheer
  • Factureren
  • GPS-tracking
  • Kilometerstanden bijhouden
  • Klantenbeheer
  • Noodinterventie
  • Orderbeheer
  • Plannen
  • Routering
  • Verzendbeheer

Bekijk de volledige lijst van Transport software

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Reviews van Ecolane DRT

Lees alle reviews

Gemiddelde score

Gebruiksgemak 4,1
Klantenservice 4,5
Functies 4,4
Waar voor je geld 4,5

Software beoordelen

Deel je ervaringen met andere softwarekopers.

Schrijf een review!
Alex R.
Transit Operations Supervisor
Overheidsadministratie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 26-10-2018

"Improved service"

Opmerkingen: My agency has seen a huge increase in efficiency and productivity, a gain of well over 50% trip increase with no increase in resources. Reduction in customer complaints and increases in compliments.

Pluspunten: Functionality: Multiple functions under one roof all linked from:
Client information
Scheduling
Dispatch
MDT
Mapping
POI
GEO coding
Trip tracking
Driver monitoring
Data capture
Reporting
there are to many to list..

Minpunten: very little in my opinion the biggest CON is the user and their ability to work within the software and see the many potential gains. A failure isn't necessarily a software issue I have found. Many times its a blend of agency understanding and settings, with interactions with the system playing a large role in problems

Antwoord van de leverancier

van Ecolane op 31-1-2019

Hi Alex,

Thanks for the review. It¿s our pleasure to have you as our customer and we're happy you're getting the fullest usage out of our software.

  • Bron van de reviewer 
  • Beoordeeld op 26-10-2018
Cathy B.
Brokerage Manager
Vervoer/over de weg/per spoor, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 24-6-2020

"Great Product, Great Customer Service"

Opmerkingen: Converting to Ecolane dispatching software has allowed our company to provide more trips, improving our overall ridership and fare box return.

Pluspunten: I appreciate the ease of accessibility from any computer or location. The conversion from previous software was quick and the Ecolane Help Desk is a wealth of great information and training tools.

Minpunten: I would like to see the reports option be a little more user friendly. Hard to pick the right report. However, Help Desk is always willing to get the reports I need and save them as favorites for future reporting.

  • Bron van de reviewer 
  • Beoordeeld op 24-6-2020
Kay K.
Assistant Transportation Manager
Vervoer/over de weg/per spoor, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3 /5
  • Gebruiksgemak
    2 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    3 /5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 26-10-2018

"Ecolane"

Pluspunten: The amount of data that can be pulled from Ecolane is very helpful.

Minpunten: Changing/updating subscriptions is cumbersome.

Antwoord van de leverancier

van Ecolane op 9-1-2019

Thanks, Kay! We're sorry that updating and changing subscriptions is cumbersome, but we really appreciate your input. We are continually making process improvements, so any ideas you have, we definitely welcome. You can make suggestions through our Ideas Portal at https://ideas.ecolane.com/portal_session/new so that we can integrate them into our roadmap. If you¿re not sure how to submit a suggestion on the Ideas Portal, please watch the video below. You will need to log into HelpDesk to view it.

https://helpdesk.ecolane.com/hc/en-us/restricted?return_to=https%3A%2F%2Fhelpdesk.ecolane.com%2Fhc%2Fen-us%2Farticles%2F115005304148-Aha-Idea-Portal-and-Feature-Request-Process-VIDEO-

If you need further assistance or extra support, please feel free to reach out to us through HelpDesk at any time. Thanks.

  • Bron van de reviewer 
  • Beoordeeld op 26-10-2018
Janelle C.
Operations Manager
Vervoer/over de weg/per spoor, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 6-4-2018

"Software is efficient in scheduling and reporting."

Opmerkingen: The ability to produce various reports in compliance with our contractual obligations has improved tremendously with Ecolane. Eliminates alot of time and effort to manually produce necessary data. System's tracking and monitoring capabilities are satisfying and useful.

Pluspunten: The capability of producing various reports in compliance with contractual obligations and internal assessments on drivers on time performances, mapping capabilities allows for monitoring and tracking of trips and drivers.

Minpunten: Ability to maintain a large percentage of "group" trips versus demand response trips. Program group trips from same geographic area and site appear to go array when the system notices that there are other capable drivers in the area.

Antwoord van de leverancier

van Ecolane op 19-6-2018

Janelle, we are super excited that your agency reports are making you more efficient in the office, but sorry to hear of your struggles with some of your trips ¿appear(ing) to go array.¿ We hope you don¿t mind, but we took the liberty of reviewing our support system to see if we could track you down since the reported struggles didn¿t strike a chord with any reported issues. We are going to have one of our team set up a time to talk through any issues you are having and get you all set. Thanks again for reaching out and being part of the Ecolane Partner community. Keep the feedback coming!

  • Bron van de reviewer 
  • Beoordeeld op 6-4-2018
Joe R.
Director of Admin Services
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    3 /5
  • Klantenondersteuning
    4 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    Zonder beoordeling
  • Bron van de reviewer 
  • Beoordeeld op 20-4-2018

"Ecolane in general is a good product with some minor problems. Support has been quick and responsive"

Pluspunten: General ease of use and data availability, reports. Accuracy is good for the most part. Support has been very good. Ecolane is continually working on the product to make it better.

Minpunten: Some numbers do not seem to make sense of reports. An explanation of the formulas to get those numbers was not helpful. Could use some tweaks to make better.

Antwoord van de leverancier

van Ecolane op 19-6-2018

Thanks for the review Joe! We heard you and have already made steps to improve.
As we are all aware, third parties, NTD and State DOTs often have different ways of calculating stats and figures. Ecolane¿s canned reports make every effort to satisfy all these requirements. We were sorry to hear you didn¿t get the explanation on the reports you wanted when you initially posted but we wanted to let you know that an updated reports definitions and descriptions document has been posted to our Support site. We hope that this answers all your questions! If not, simply send an email to [email protected], file a ticket on support.ecolane.com, or contact our support team at (844) ECO-LANE or 844-326-5263 and we¿ll make sure to make it right.

  • Bron van de reviewer 
  • Beoordeeld op 20-4-2018