Vocalcom Hermes360
Wat is Vocalcom Hermes360?
Vocalcom Hermes360 biedt het antwoord op de huidige uitdagingen waarmee klantenervaring- en marketingprofessionals worden geconfronteerd. Met deze intuïtieve, omnichannel oplossing die klaar is voor AI kunnen ze de productiviteit van medewerkers verbeteren en klantgesprekken optimaliseren. De gebruiksvriendelijke software biedt medewerkers speciale functies om soepele gesprekken te voeren en gepersonaliseerde antwoorden te geven gedurende het gehele klantentraject, ongeacht het communicatiekanaal, voor een efficiëntere klantervaring.
Wie gebruikt Vocalcom Hermes360?
Klantervarings- en marketingprofessionals
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Vocalcom Hermes360
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Reviews over Vocalcom Hermes360
david
for me it is the best program to manage telesales
Opmerkingen: acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence
Pluspunten:
Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users.
Minpunten:
I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users
Mims
Simply, effortless technology
Opmerkingen: dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support.
Pluspunten:
Easy to use Flexible Truly multi-tenancy and cloud ready Complete omni-channel experience
Minpunten:
Looking forward to deploying the new webRTC feature in the next couple of months!
eric
great and easy to use contact center solution
Opmerkingen: I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation
Pluspunten:
we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour ! ) and to use by my team
Minpunten:
we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions
Neri
Great Flexibility means being able to evolve with the time
Pluspunten:
The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount.
Minpunten:
Product documentation can be improved and made available online...
Berndt
MOst flexible Cloud solution
Pluspunten:
Total flexibility with low complexity. Deep process integrations. Excellent Scipting engine. Full channel support in one solution
Minpunten:
Some documentation could be a little bit more detailed.
