Wat is GatherUp?

GatherUp is an Online Reputation Management platform allowing you to make customer experience the backbone of your business through reviews and customer feedback.

How:
Create workflows to automate feedback requests, surveys, & review requests.

Gather your Net Promoter Score, actionable business insights, & 3rd-party online reviews with a frictionless process.

Manage and monitor your online reputation with a centralized dashboard.

Respond quickly and efficiently to online reviews.

Wie gebruikt GatherUp?

We serve single-location and multi-location businesses, franchises, digital agencies, and enterprises across all industries.

Waar kan GatherUp worden geïmplementeerd?

Cloud, SaaS, Web

Over de leverancier

  • Traject
  • Gevestigd in Bellevue, VS
  • Opgericht in 2011

Beschikbaar in deze landen

Australië, Canada, Nieuw-Zeeland, Verenigd Koninkrijk, Verenigde Staten en nog 1 andere

Talen

Duits, Engels, Frans, Italiaans, Nederlands en nog 4 andere

Over de leverancier

  • Traject
  • Gevestigd in Bellevue, VS
  • Opgericht in 2011

Beschikbaar in deze landen

Australië, Canada, Nieuw-Zeeland, Verenigd Koninkrijk, Verenigde Staten en nog 1 andere

Talen

Duits, Engels, Frans, Italiaans, Nederlands en nog 4 andere

Video's en afbeeldingen van GatherUp

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Nog 6 andere bekijken
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Vergelijk de kosten van GatherUp met soortgelijke producten

GatherUp

US$ 99,00/maand
Gratis versie
Gratis proef
N.v.t
Gratis versie
Gratis proef
(0)
N/A
Gratis versie
Gratis proef
N.v.t
Gratis versie
Gratis proef

Functies van GatherUp

  • Aanpasbare branding
  • Aanpasbare sjablonen
  • Antwoordbeheer
  • Beheer van enquêtes/peilingen
  • Beheer van klantervaringen
  • Beheer van negatieve feedback
  • Bewaking van sociale media
  • Campagnebeheer
  • Chatten/messaging
  • Communicatie via meerdere kanalen
  • Dashboard
  • Engagement tracking
  • Enquêtes en feedback
  • Feedbackbeheer
  • Gegevens importeren en exporteren
  • Gegevensverzameling via meerdere kanalen
  • Gegevensvisualisatie
  • Integratie van sociale media
  • Maatschappelijk delen
  • Prestatiemeetwaarden
  • Rapportage en analyse
  • Reviewaanvraag
  • Reviewmelding
  • Reviews controleren
  • Reviews delen
  • Reviews genereren
  • Sentimentanalyse
  • Sms-berichten
  • Visuele analyse
  • Waarschuwingen/Meldingen

Alternatieven voor GatherUp

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Reviews over GatherUp

Gemiddelde score

In totaal
4,7 (9)
Gebruiksgemak
4,3 (9)
Klantenservice
4,8 (9)
Functies
4,4 (9)
Waar voor je geld
4,7 (9)

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
67%
4
33%
Geverifieerde reviewer
Internet Marketing Specialist in VS
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Easier to generate 1st & 3rd party reviews

5,0 3 jaar geleden

Pluspunten:

This platform allows for a high level of customization, which puts us in control of our asks, follow ups, and responses. We’re able to generate reviews more efficiently now, and we even have the opportunity to generate 1st party reviews while asking for 3rd party reviews.

Minpunten:

The platform is a little difficult to navigate - with so many customizable features, it’s defiantly not a minimalistic design. That can make things feel a little cluttered, but once you get familiar with the platform it’s smooth sailing.

John V.
Owner in VS
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Value Features for Less

5,0 2 jaar geleden

Opmerkingen: This keeps my clients focused on quality and helps them control the review conversations happening every day. They really bring attention when a negative review comes and they respond accordinglty.

Pluspunten:

The ease of use and setup was paramount for my clients. There was nothing intimidating about setup and support was fast to respond.

Minpunten:

The Gatherup team brought text response a little later than the competitors but to their credit it works fine.

Mark N.
Attorney/CEO in VS
Rechtspraktijk, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Ease of Use

5,0 3 weken geleden Nieuw

Opmerkingen: So far, so good.

Pluspunten:

I like how it was user-friendly and affordable.

Minpunten:

I think some features are not set up well on the platform. Maybe the design could be better.

Reactie Traject

2 weken geleden

Mark, Thanks for the review! We appreciate you taking the time to let us know about your experience. We continue to iterate on the product and welcome your feedback regarding the design of GatherUp.

Geverifieerde reviewer
Owner in VS
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Functional & Affordable Review Gen/Management Tool for Local SEO Agencies

4,0 3 jaar geleden

Opmerkingen: GatherUp is a really great review management tool that is especially useful for local SEO consultants just starting out. It's one of the most affordable tools out there and provides just as many features as the bigger, costlier brands. I'm very excited to see how GatherUp grows in the future.

Pluspunten:

GatherUp (formerly GetFiveStars) is an uncomplicated and straightforward piece of review management software that simply gets the job done well. The team behind GatherUp are local SEO/marketers themselves, which adds a lot of value for me because I don't get the feeling they add features to inflate the perceived value of the tool. It truly feels like a tool built for marketers by marketers. GatherUp is very simple to use and set up. Although I have never needed any customer support, when I implemented the tool several months ago one of their sales reps was more than happy to walk me through the entire tool, which was a really big plus. They also provide regular updates and keep users in the loop on upcoming improvements they're making. All great things. Last, GatherUp just works. It's easy to onboard clients and get them up and running. GatherUp also makes sales a little easier. Clients get stars (no pun intended) in their eyes when they see all the capabilities I am able to provide them. Also, clients often think I have some huge competitive edge with this tool, almost as if I developed it myself or something. I don't have it whitelabled yet, but that's on my to-do list.

Minpunten:

Customization is unfortunately limited with GatherUp, specifically with their outreach emails. Aside from changing the color schemes, changing email copy, uploading a logo, and making a few other small tweaks, it still didn't allow me to change the outreach emails in the way I needed to fit my company brand completely. For example, I had no choice but to center-justify the email copy, which seems strange to me. I also wanted the ability to make the emails appear like regular text emails (the way I always email clients), but with GatherUp you're forced to use the one generic template. It's not the worst thing, but I just needed a few more basic customization options to be 100% bought in to the GatherUp brand. Because they're competitively priced with other review generation/management SaaS companies, these little things can make ALL the difference.

Ron H.
Owner in VS
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Kiosk mode rocks

5,0 3 jaar geleden

Opmerkingen: Overall has been good. The Reseller / agency support is fairly good though some things don't make sense like changing a profile before a mandatory update.

Pluspunten:

I use Kiosk Mode and set it up in a client's waiting room. The ability to do surveys while in a waiting room is very helpful. We can also email the survey link.

Minpunten:

The cost is a bit steep, $40 per client. The reseller program is decent but I'd like to see a lower price point. Previously known as 'Get Five Stars'.