NeonCRM

NeonCRM

door Neon One

Wie gebruikt deze software?

NeonCRM was created to be the most powerful integrated fundraising solution on the market. NeonCRM works will nonprofits of all sizes from small local community groups to large national organizations.

Gemiddelde scores

427 beoordelingen
  • In totaal 4.4/5
  • Gebruiksgemak 4.2/5
  • Klantenservice 4.6/5
  • Functies 4.3/5
  • Waar voor je geld 4.5/5

Productgegevens

  • Beginprijs US$ 49,00/maand
  • Prijsinformatie Unlimited users/seats at no additional cost.
  • Gratis versie Nee
  • Gratis proef Ja
  • Implementatie Geïnstalleerd - Mac
    Cloud, SaaS, Web
    Geïnstalleerd - Windows
    Mobiel - iOS native
  • Training Persoonlijk
    Live online
    Webinars
    Documentatie
  • Ondersteuning Kantooruren
    Online

Leveranciergegevens

  • Neon One
  • http://www.neoncrm.com
  • Opgericht in 2004

Over NeonCRM

NeonCRM is a cloud-based nonprofit software suite that provides tools built to support the good work nonprofit organizations do. Regardless of size or industry, our CRM for nonprofits helps thousands of organizations and associations engage with donors, manage memberships, plan events, track volunteers, and much more.

Neon is built by and for people who run nonprofits and easily integrates with the industry's most popular tools including: QuickBooks, Constant Contact, MailChimp & more!

Functies van NeonCRM

  • Beheer van fondsenwerving
  • Commissiebeheer
  • Contactenbeheer
  • Donorenbeheer
  • E-mailmarketing
  • Evenementenbeheer
  • Integratie van sociale media
  • Lidmaatschapsbeheer
  • Subsidiebeheer
  • Vrijwilligersbeheer
  • Beheer van ontvangstbewijzen
  • Betalingen verwerken
  • Campagnebehee
  • Donaties bijhouden
  • Donorenbeheer
  • Evenementenbeheer
  • Gift matching beheer
  • Mobiel doneren
  • Online giften
  • Pandbeheer
  • Terugkerende giften
  • Alumnibeheer
  • Betalingen verwerken
  • Bijdragen bijhouden
  • CRM
  • Campagnebehee
  • Donateurswerving bij derden
  • Donorenbeheer
  • Evenementenbeheer
  • Gift matching beheer
  • Lidmaatschapsbeheer
  • Mobiel doneren
  • Pandbeheer
  • Subsidiebeheer
  • Terugkerende giften
  • Veilingbeheer
  • Vrijwilligersbeheer
  • Betalingen verwerken
  • Commissiebeheer
  • E-mailmarketing
  • Evenementenbeheer
  • Ledenbestand
  • Ledenlijst
  • Ledenportal
  • Lidmaatschapverlenging
  • Schuldenbeheer
  • Toepassingsbeheer
  • Typen leden
  • Websitebeheer
  • Aanwezigheid bijhouden
  • Beheer van kleine groepen
  • Beheer van meerdere sites
  • Evenementenbeheer
  • Geïntegreerde boekhouding
  • Inchecken van kinderen
  • Integratie in de administratie
  • Ledenlijst
  • Ledenportal
  • Online giften
  • Pandbeheer
  • Vrijwilligersbeheer
  • Administratie
  • Beheer van fondsenwerving
  • Beheer van sociale media
  • Commissiebeheer
  • Donorenbeheer
  • Evenementenbeheer
  • Ledendatabase
  • Lidmaatschapsbeheer
  • Schuldenbeheer
  • Vrijwilligersbeheer
  • Community's
  • Beheer van fondsenwerving
  • Beheer van verkiezingen
  • Commissiebeheer
  • E-mailmarketing
  • Evenementenbeheer
  • Financieel beheer
  • Hoofdstukbeheer
  • Ledenlijst
  • Ledenportal
  • Lidmaatschapsbeheer
  • Schuldenbeheer
  • Vacaturebank
  • Websitebeheer

De nuttigste reviews van NeonCRM

Great System to Grow With

Beoordeeld op 13-11-2017
Karen P.
Director, Development and Strategic Partnerships
Burgerlijke en maatschappelijke organisatie, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
Bron: SoftwareAdvice
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I have actually used Neon CRM in two very different nonprofits. One was previously using eTapestry and we switched because of the greater flexibility offered by Neon. That organization received much of its funding from individuals and was focused on one main program. The second was a transportation think tank that had no previous CRM system and received much of its funding through memberships. In both cases, I have found the system to work well and meet the needs of two very different organizations.

Pluspunten: The interface is easy to use, very similar to comparable CRM systems in terms of flexibility and customization, but built for fundraising. The customization, in particular, is easy to understand and flexible enough to work for a variety of applications in a variety of nonprofits. I like the automation features as well, such as with donation appreciation and membership renewal reminders.

Minpunten: The single log on functionality and link with Wordpress needs to be further developed, I think. Sometimes the integrations with other systems, like MailChimp, are not as robust as I would like.

Antwoord van de leverancier

van Neon Team op 1-12-2017

Hi Karen,

Thank you for your review. We always love hearing how NeonCRM's versatility can help vastly different nonprofits!

We are also glad to hear you are using the Wordpress single sign on plugin. We appreciate your feedback. We will be making improvements and enhancements to it regularly.

Over the next year you can expect deeper enhancements to our existing integrations and many more great new integration offerings to come. For example, last month we announced we are officially part of Zapier’s beta testing program. Zapier is essentially a system that connects systems, so this really opens up opportunities to connect Neon with many other platforms. Our blog post about it is below:

https://www.neoncrm.com/zapier-streamline-nonprofits-operations/

Feel free to contact us if you have additional questions about it!

-Your Neon Team

NeonCRM is just what we needed.

Beoordeeld op 25-2-2016
T. kebo D.
Director of Development
Beeldende kunst
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
Bron: SoftwareAdvice
5/5
In totaal
4.5/5
Gebruiksgemak
4/5
Functies en functionaliteit
5/5
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: From the beginning, their customer service was outstanding. In our research phase to find a new CRM vendor, we contacted at least 1 dozen different companies. We provided the sales people with an extensive list that outlined the data that we collect, as well as our database needs. Some companies looked at the list and upfront said that they couldn't provide what we needed. Others never bothered to contact us at all. Most sad, the fundraising software/donation processing company that we've been with for more than a decade never contacted us to let us know about their new services, they only increased our annual fees and decreased functionality. So NeonCRM emerged as one of our top choices very early on. Best yet, in talking to their sales person, and now our account manager, as well as their data consultants, they work with us to discuss and figure out solutions. For example, for many years we have used our database as a way to check of tasks in the data collection process. NeonCRM helped us to figure out if we needed a combination of data points or a process document to ensure that all of our users entered consistent information. That kind of collaboration and solution-based thinking has been immensely helpful. More so, given that we have planned for our data migration to happen over 2 years, with specific benchmarks. It feels like NeonCRM will be there with us all the way. One of our Board members is an engineer, and the way that NeonCRM does consultation allowed us to invite our Board member and our web site builder and designer into the meetings. That way we could all learn and develop solutions at the same time. Best yet, we've been able to work with NeonCRM staff, from sales to data consultants, who actually understood arts nonprofits, so they understand what to do with our earned income. Other companies were best for health or educational nonprofits, or advocacy & policy nonprofits, or some other kind of nonprofit. To have a team that understands the work that we do, the size of our organizations, the ways that our events function, and is willing to work with us to meet our needs (instead of trying to cram us into their system), made all the difference.

Minpunten: There are bits of functionality that other companies have that we would like. Such as the ability to tweet or make facebook posts, and track that information, from within the CRM, something that Nation Builder does really well. We would also like to be able to integrate silent and online auctions into fundraising efforts, but this is not something that can be done just yet. Finally, we would like to have our ecommerce products tied to their makers, something that NeonCRM can't do. However, they provided us with an API integration solution that will work in the meantime.

All 3 Things You Need it to Do - and More!

Beoordeeld op 23-8-2011
Mike C.
Principal
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
Functies en functionaliteit
4/5
Klantenondersteuning
Waar voor je geld

Opmerkingen: You want CRM software to do 3 things:
1. Safely store you data
2. Allow you to leverage your data
3. Allow you to interact with your organizations website
Most systems do the first 2 - they better (!), NEON does the third one too and better than any other product in the industry. My only hope is they don't get bought by Blackbaud. I've done 15 or more conversions with many different product and have never been happier than with NEON. Feel free to drop me a line and I'll share more with you.

Pluspunten: I won't comment on the other features NEON does that other systems do as well - or almost as well. Instead, I'll focus on the factors that set them apart from the other players on the market. FORMS! - how can any org look past the ability to survey their constituents via email and then have the responses post to the database? e.g. How did you hear about us? a - k / What most interests you about our work? a.b.c. d. free form response / How would you like us to communicate with you? a - d Events! NEON is the industry leader in allowing users to enter info via an org's website and into the database. I have one client using NEON that registers athletic event users via their website - all the way down to the waiver release form via a digital signature. All that info results in a paperless process that posts to their website on the back end. Training - online video training is FREE - you won't get that with eTapestry or DonorPerfect.

Minpunten: The reports function features a URL for a particular report (dynamic too). This is is fantastic! But many board members and volunteers need to be reminded to access the url and it would be great if NEON would schedule the delivery of reports on an ongoing basis rather than the user having to schedule the delivery of the reports. A small thing, but one less thing the user has to think about doing.

Antwoord van de leverancier

van Z2 Systems op 25-8-2011

Thanks Mike! we appreciate your review! As for the ability to email reports out to board members, you can set up an account in NEON, create a recurring activity to have NEON email your board member with the dynamic report link on, for example, the first of the month every month.

And as for the comment about the BBaud buyout, no chance. :) We're in this for the long haul to create the best cloud based CRM for nonprofits and to ensure we offer it for less. Plus, NEON is built as an All-in-One platform that can house fundraising/donors, membership/members, events/registrants and track all of this in one system. Plus, our frontend connectivity to nonprofit's websites allows everything to funnel right into NEON automatically. Times are changing and there is no longer a need to spend so much for powerful software and IT staff to manage servers.

NEON, by Z2 systems, Inc., is here to stay and evolve with the technology needs of the Nonprofit industry. Count on it!

Gets the job done

Beoordeeld op 23-9-2019
Geverifieerde reviewer
Freelance Writer
Management non-profit organisaties, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
4/5
In totaal
3/5
Gebruiksgemak
3/5
Functies en functionaliteit
2/5
Klantenondersteuning
3/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I used NeonCRM daily to manage memberships, events, and programming for a small nonprofit.

Pluspunten: NeonCRM has a decent amount of tools for automating processes and you can store most of the information you'll need about members/clients. If you/your company don't want to do webdesign, they'll set up a website for you. Kind of a one-stop shop. The Neon forum has good information for finding workarounds when you have issues.

Minpunten: NeonCRM's branding is that they're building software for nonprofits since they come from a nonprofit background. Cool idea, but I'd rather use a CRM built by software engineers. There is no easy way to integrate Neon events with a calendar on a webpage. The default is a list of events in chronological order. If you have a lot of events, repeat events, or events with different categories or audiences, this is not a good way to display the information. My team had to custom code a calendar widget that integrates with NeonCRM. The UI is not intuitive, which is fairly typical for CRM software but given that NeonCRM was built so much more recently than other major players in the CRM landscape, I expect a bit more. It is clunky. After the initial setup and launch, it felt like Neon wanted nothing to do with us. Their customer service approach is designed to limit how much you contact them and make it feel costly. I was not on the team that chose NeonCRM, but I'd have strongly considered a competing CRM like WildApricot or even Salesforce.

Good program, but reporting is less intuitive than I'd like.

Beoordeeld op 1-5-2015
Holly B.
Sponsorship Coordinator
Burgerlijke en maatschappelijke organisatie
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
Bron: SoftwareAdvice
4/5
In totaal
3/5
Gebruiksgemak
4/5
Functies en functionaliteit
4/5
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: The software has a lot of really useful features, like email blasts and the reports are really customizable.

Minpunten: The software isn't terribly intuitive, especially with reporting, and the training videos on YouTube are hours long. I also could not find the answers I needed in the help section when trying to customize reports. I learned more from the user forums than the actual help feature of the software.

Antwoord van de leverancier

van NeonCRM op 6-5-2015

Thanks so much for your review of NeonCRM, Holly! We are absolutely thrilled to be part of Happy Trails Farm Animal Sanctuary's mission in helping animals be rescued, rehabilitated, and/or adopted. We did want to take this opportunity to respond to your review personally and alongside Leigh's which is featured immediately below. :)

In the age of simple apps on our phones and an increasing awareness of user-friendliness with complex technology, we are 1000% committed to making the user experience of NeonCRM as simple as possible for users of all strengths and experiences. As an "expert-user" database that does so many complicated things, we are constantly challenged with keeping things simple while also continuing to provide the deepest, most extensive CRM built specifically for nonprofits. We now have a dedicated, in-house team focused purely on this challenge and you will continue to see NeonCRM evolve with new feature releases and enhancements every month! We welcome your continued input within our community forum as we consider new and great feature suggestions to implement.

We also appreciate your comments on the training videos as well. You and other clients were right: they were too long. And, in our continued efforts to improve every client's implementation of NeonCRM, we have just revamped our training curriculum and have updated all of our training videos on our YouTube channel. We have trimmed a lot, provided time-marking slides, provided agendas with companion guides, and more. The main difference is our trainings have taken a new, "task-based" approach now which we hope you will find useful, including with respect to your comments concerning Neon's deep reporting functionality. Please visit these training resources directly within your Neon system or here: https://z2.zendesk.com/entries/21682010-Training-Videos

Lastly, we are overjoyed that you were able to find our community forums so useful! We truly love our Neon expert clients who take time to participate and share their wealth of knowledge in the forums. Sometimes it is more useful to get advice from peer-level organizations who might be using a particular facet of Neon the same way as your organization.

We encourage you to continue using a combination of our training resources, guides, and community forums to make Neon work best in helping Happy Trails keep the animals neighing, mooing, clucking, gobbling, baaa'ing, maa'ing, and squealing in joy.

Our staff is full of animal lovers and we have many-a-pets that have been rescued from shelters by our staff, along with NeonCRM serving many similar shelters and organizations that help all of our furry creatures in need. Thanks again!

-Your NeonCRM Team

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