Redbox

Great software - likely the best in the industry

Opmerkingen: Great overall experience and looking forward to future updates and working with them.

Pluspunten:

It's easy to use and manage with a great feature set.The setup is quite direct, working with the Redbox team, to get the implementation how I want it.

Minpunten:

As the software has to suit many use cases/people- you may have to forgo a feature or 2. Or suggest it!

Powerful product, that's easy to use and start a restaurant marketplace

Opmerkingen: I wanted to set up a food ordering app for our town as lots of restaurants didn't really do takeaway. I thought it might be a difficult process but after speaking with the guys at Redbox it seemed pretty straight forward. Thankfully it was and with the support they provided I got up to speed with the system in a day or two, and then just started adding restaurants. We've not got about 25 restaurants on our Redbox Marketplace and they love it, and customers give us lots of positive feedback about their ordering experience. Love it!

Pluspunten:

Redbox is just really easy to use. The software, coupled with customer service meant it was very easy to get started and set up a successful marketplace in my area. I can get each restaurant set up on the system, along with their menu and get them live on the app within about 30 minutes meaning I can react quickly once a restaurant has said they'd like to join our app.

Minpunten:

Nothing really - it just works and customers love it

Good and Bad

Opmerkingen: Its been ok, nice helpful people, good system and could be better but all systems can improve.

Pluspunten:

I like the way it adds up and includes the vat, its good that its all calculated for payouts during the week. I think there could be better additions as if you refund £10 you dont seem to take the payments to Redbox off the outlet so really if there is a refund we as the user pay for redbox.

Minpunten:

I think the terminals leave a lot to be desired, i wanted to ramp up this business in a different way to others but we lost confidence in the terminals closing down, losing volume, needing to be re booted.

Perfect solution for a busy cafe bar

Opmerkingen: We needed to find a quick solution during the first lockdown to be able to sustain our business with takeaway orders and ensure our customers felt safe and secure with an online ordering system to reduce the need for person to person interaction. We were able to get up and running quickly, the service from the team was excellent and we received all the training we needed.

Pluspunten:

The set up was really easy and the software is extremely reliable which for us was very important - adding or removing products, updates is super simple. The reports are also clear and accurate. I really like also how we can have it branded to our business, it feels tailored to our business and easier for our customers to find us and feel confident when making transactions with us.

Minpunten:

I don't have anything to report, the team behind ~Red Box are very helpful and the integration with our systems was seamless.

Joel’s chicken

Pluspunten:

Been able add all the specifics for the menu is helpful and the pre ordering is also handy so we can plan ahead for ordering etc. It was easy to set up and integrates well with the terminal.

Minpunten:

It can be a bit confusing and difficult to navigate at times especially with someone thats not involved in software.