Rocket Collector

Wie gebruikt Rocket Collector?

Banks and Credit Unions, Collection Agencies (First and Third-Party), Government, Healthcare, Debt Buyers, Telecom and Utilities, Financial Services, Student Loan Companies, and Attorneys.

Wat is Rocket Collector?

30 years ago our software was designed by collectors, for collectors. Proven in Europe/Canada, Rocket is now being introduced to the US. Benefit from continuing innovation and best-in-class functionality at a price that provides a fantastic ROI. Our turnkey software automates actions to reduce labor. Easy customization speeds implementation and assures optimized workflows, maximizing results. New Self-Service Portal connects with debtors securely, privately, and on their time schedule.

Rocket Collector - Details

GBS Corp

http://www.rocketcollector.com

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Vergelijk Rocket Collector met soortgelijke producten

Vanaf

N/A
N/A
N.v.t
N.v.t

Gratis versie

Gratis versie Nee
Gratis versie Ja
Gratis versie Nee
Gratis versie Nee

Gratis proef

Gratis proef Nee
Gratis proef Ja
Gratis proef Nee
Gratis proef Ja

Rocket Collector - implementatie en ondersteuning

Ondersteuning

  • E-mail/helpdesk
  • Telefonische ondersteuning

Implementatie

  • Cloud, SaaS, Web
  • Windows (desktop)
  • Windows (lokaal)
  • Chromebook (desktop)

Training

  • Persoonlijk
  • Live online
  • Documentatie

Functies van Rocket Collector

  • API
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Activiteiten volgen
  • Activiteitendashboard
  • Automatische nummerkiezer
  • Automatisering van bedrijfsprocessen
  • Betalingsschema's
  • Bewaking
  • Communicatie via meerdere kanalen
  • Compliancebeheer
  • Contactenbeheer
  • E-mailsjablonen
  • Elektronische betalingen
  • Factuurbeheer
  • Geautomatiseerde aankondigingen
  • Geautomatiseerde planning
  • Gebruikersbeheer
  • Gedeeltelijke betalingen
  • Gegevens importeren en exporteren
  • Herinneringen
  • Historische verslaglegging
  • Incassobureaus
  • Integratie in de administratie
  • Integraties van derden
  • Interne collecties
  • Klantenbeheer
  • Kredietrapportage
  • Lenersbeheer
  • Meerdere betaalopties
  • Meerdere gebruikersaccounts
  • Meerdere valuta's
  • Oproepen opnemen
  • Planning voor terugbellen
  • Provisiebeheer
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime rapportage
  • Realtime updates
  • Risicobeoordeling
  • Sjabloonbeheer
  • Transactiebeheer
  • Verwerking van creditcards
  • Verzamelingenbeheer
  • Waarschuwingen/Meldingen
  • Workflowbeheer
  • Zelfserviceportal
  • Zoeken/filteren

Bekijk de volledige lijst van Incasso software

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Reviews van Rocket Collector

Lees alle 16 reviews

Gemiddelde score

In totaal
4,5
Gebruiksgemak
4,8
Klantenservice
4,9
Functies
4,6
Waar voor je geld
4,6

Reviews op basis van score

5
9
4
6
3
1

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >10.001
Emma D.
Credit Controller
Financiële dienstverlening, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 29-7-2021

"Amazing software and customer service that is second to none"

Opmerkingen: From the very beginning we were blown away by the level of Customer Service received and this has continued over the years. We still have the same contacts that we had at the start, and nothing is too much trouble. The staff are knowledgeable, patient, friendly, and very innovative in their approach to problem solving. They are a forward thinking company that welcome feedback good and bad.
When we signed up with Rocket Collector our Credit Control had been neglected for years due to staffing issues and we were totally overwhelmed and had no reliable reporting system.
We now have a streamlined process and an amazing work flow tool that allows us to keep on top of our debt, and be confident that no debtors or shortfall payers are slipping through the net.
Looking back now, I don't know how we coped without it.

Pluspunten: The software is really user friendly and easy to navigate around. It totally revolutionised the way we work and has streamlined our Credit Control process making our workload much easier to manage. I love that I can see at a glance exactly how much work I have in each of the various stages of Credit Control.
The set up was really simple mainly because our contacts at Rocket Collector are so knowledgeable and they liaised directly with the company who supply our Banking Platform, to get the interface in place and ensure that any issues were ironed out in the background, before we went live.

Minpunten: The diary system is the only aspect that does not work how we would like it to. Rocket Collector welcome feedback and any opportunity to improve systems, so this has already been discussed at length and they are currently working on a way to improve this.

  • Bron van de reviewer 
  • Beoordeeld op 29-7-2021
Gordon R.
Chief Executive Officer
Financiële dienstverlening, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 10-8-2021

"Rocket Collector- Delivering an Effective Arrears management system"

Opmerkingen: The system is proving to be a major factor in minimizing arrears and bad debt writ offs on our loan portfolio. In addition provisions for bad and doubtful debts are reduced on our financial statements. The history of credit control activity and the communication flow also assists our credit underwriters in assessing future loan applications.

Pluspunten: At the time I was looking for a solution to manage our loan portfolio which was in arrears. We had examined solutions on offer from our existing IT partners but were not satisfied with their system mainly due to its fixed nature and inability to adapt to our demands. The "Rocket Collector" (XRS in our world) immediately showcased its adaptability & Flexibility to mirror our Credit Control procedures. The software once implemented with our rules and procedures provided a diary managed workflow for our Credit Control officers. This created a very efficient process in identifying problem accounts and enabled timely communication.

Minpunten: The software is only as good as the officers using it. If the Credit Control team do not buy into its capability its becomes a headache. The officers in LKCU immediately identified the system as a gateway to improving their overall performance.

  • Bron van de reviewer 
  • Beoordeeld op 10-8-2021
Paul C.
Credit Control Officer
Financiële dienstverlening, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 8-9-2021

"Rocket Collector - DUBCO"

Opmerkingen: We are very happy with the Rocket Collector system as it has enabled us to set up repayment arrangements as the member wants rather than how the contract was initially set up. We would recommend this product

Pluspunten: The software requires less manual intervention. You can let the system monitor your set up arrangements prompting you when action is needed.

Minpunten: The software is one day behind our main supplier software. an upload is needed overnight to update the system rather than real time. This may be needed though. Non user staff cannot see the physical letters that have been sent to members via the Rocket Collector. There is only an indicator that one has been sent.

  • Bron van de reviewer 
  • Beoordeeld op 8-9-2021
Maria C.
Area Branch Manager
Financiële dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 5-8-2021

"Maria Costello for St. Jarlath's Credit Union"

Opmerkingen: N/A

Pluspunten: All files are segregated in workflows.
Can export reports to excel.
Can see all information clearly under various tabs

Minpunten: Integration was simple & easy to use
It meets the requirements for what we needed
The system designed meets our needs

  • Bron van de reviewer 
  • Beoordeeld op 5-8-2021
Elizabeth M.
Finance Assistant
Bankwezen, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 29-7-2021

"XRS (Rocket Collector) Excellent Soluntion"

Opmerkingen: We would be lost without collector. It's almost been like having and extra pair of hands, because it's taken away a lot of the tedious admin work. Before collector we were constantly firefighting problems but now we have got to such a good place. It is a vital tool in the organisation to keep on top of debt arrears. I am confident that no other company or product could match what collector offers and can do for us at the moment in terms of our Credit Union. Collector is a very user friendly and easy to use. I would have no hesitation in recommending it to other Credit Unions/businesses for their Credit Control needs.

Pluspunten: We would be lost without collector. This is a very user friendly product and easy to use. Collector has completely help us, and changed the way we tackle our day to day debt collection.

Minpunten: There is nothing about collector I would say is a con.

  • Bron van de reviewer 
  • Beoordeeld op 29-7-2021