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InfoCision
Wat is InfoCision?
InfoCision is een leverancier met een aanbod dat varieert van traditionele callcenterdiensten tot geavanceerde trainingsoplossingen. InfoCision biedt callcentertools die oproepen verkorten, alternatieve kanalen combineren en de klanttevredenheid verhogen. Werken in en verbeteren van je bestaande callcentersfeer, tools die vooraf klantgegevens en demografische gegevens invullen, inkomende oproepen scoren, callcentermedewerkers opleiden met e-learnings en simulaties, kwaliteit meten, personeel motiveren en een volledig assortiment van robuuste uitgaande/inkomende sms/mms-opties voor berichten.
Wie gebruikt InfoCision?
Niet door leverancier verstrekt.
Twijfels over InfoCision?
Vergelijk met een populair alternatief
InfoCision
Andere goede alternatieven voor InfoCision
Reviews over InfoCision
Ease of Use
Opmerkingen: Overall InfoCision has been a partner for over 17 years that is consider a true extension of our business.
Pluspunten:
InfoCision provides fantastic service for us - in the outbound call space. They meet key KPI's monthly and offer up solutions to the growing demands of our donors. They are proactive in communications and meet regularly to ensure they are meeting the demands of the non profit space. They have provided key understanding of contact centers to assist in areas where the talents may not be available in a professional manner as part of their services.
Minpunten:
Escalation of minor technical issues when they arise
Faithful Partnership
Opmerkingen: Our experience has been great. IMC has been a faithful partner for over 10 years. They work with us, are very flexible and reliable. IMC has done things very well over the year with us but one thing they have done well is the personalised relationship vendor-client that they have built with us.
Pluspunten:
InfoCIsion has been a great partner for many years now. IMC has been very flexible and reliable with the work and software. I think is very easy for users.
Minpunten:
You can go back on the screens. This creates limitations for the operator to give an unforgettable positive experince.
