SCOOCS

Platform for ISO Annual Meeting

Opmerkingen: Smooth journey, no pressure which was appreciated to sign contract, regular contacts, excellent support during the event and time taken for feedback after the event and how to engage for the future together.

Pluspunten:

People engagement from the company and their support before, during and after the event.

Minpunten:

Look and feel of the platform (probably due to our images as well)

Forum Europe

Opmerkingen: The team have been really helpful in getting s up and running.

Pluspunten:

Customer service is fantastic. Branding is easy to use. Platform is totally customisable. Comms with delegates is incredibly straightforward.

Minpunten:

The ability to stream from RTMP into a session with the page auto-refreshing when the stream changes would be fantastic - currently having to use work arounds for this and speak to people in the chat to tell them to refresh every time a new session starts. Recording external RTMP content would be really helpful too, so you could easily share it as a replay straight away.

Eerder overwogen alternatieven: Glisser

Redenen om voor SCOOCS te kiezen: Poor customer service, incredibly expensive, numerous ongoing issues with the product that weren't addressed.

Redenen om over te stappen op SCOOCS: Platform seemed to encompass what we needed and was a good mix of straightforward but customisable. The team were confident in what they were selling.

Overall good but with some negatives

Pluspunten:

The use is simple but sometimes unintuitive. Most things have to be figured out by trail-and-error. The design options are good and if you want new features implemented, they'll most likely going to be implemented (even if it takes a little longer). Also the copy feature of an event is very usefull.

Minpunten:

When we started with the platform, it was being switched to a new system. And we became beta testers, so to speak. There were a lot of bugs and it was very exhausting to work with the new platform. But most of the things have been fixed now. It was still not good that we were basically beta testers.

iSchools iConference Review

Opmerkingen: I have been using SCOOCS since it appeared on the market. I have seen this product evolve over time and am happy to continue using it for our conferences.

Pluspunten:

Automatic time-zone conversion, the iFrame of the program, as well as a well rounded look and feel of the platform makes this product very good value. Also the dedicated SCOOCS staff is very professional and helpful, especially with custom requirements.

Minpunten:

The notification system through SCOOCS would require a bit more work in regard to ease of use and functionality. For iConference 2023, we needed to switch of this feature due to a bug and do the communication through ConfTool.

Eerder overwogen alternatieven: Whova

Redenen om over te stappen op SCOOCS: ConfTool recommended to contact you when we first inquired about virtual conference platforms

A solid and flexible tool with fantastic support!

Opmerkingen: Overall we have been having a great experience with SCOOCS, to the point that we decided to sign a full year contract with them for all of our events in 2021. We knew already last year that they would evolve a lot over this year and they are always ready to develop new features which also makes them a perfect partner for hybrid events and not only purely virtual ones. I would recommend them to anyone asking me which platform to use because they have a great team and their solution is solid and fun to use.

Pluspunten:

- Flexibility: They are always ready to develop and to adjust features to our needs. I have never found that to this extend with another provider before. It makes it very exciting to work with them. - Customization: So many details can be customized and branding the platform is very easy. - UX: As an admin the back-end is very simple and easy to use. As a participant navigation is clear and the platform is visually appealing and fun to use. - Networking features: For the attendees there are multiple ways to connect with each other's and find the people it makes sense to connect to through the chat, matchmaking tags, speed-dating sessions with labels, networking tables... but also fun features like random video calls. - Integration: when it comes to streaming but also registration, they have a lot of integrations already in place with divers platforms and tools, but they can also easily integrate with other tools upon request. -Support: answering time is extremely short and they make sure you get an answer and a solution asap. They are very friendly and their clients' satisfaction is at the heart of everything they do. I love to work with them.

Minpunten:

- Notifications by email: they are in place only for meeting requests and could be useful for any type of activities requiring the attendees to react to them (like chat messages for instance).

Eerder overwogen alternatieven: Hubilo, Airmeet en Cvent Event Management

Redenen om voor SCOOCS te kiezen: At SCOOCS, support has been faster to answer and very efficient. I knew from the beginning that our account manager and project leader was there to guide me and make sure our events would be a success. This was crucial since we were no expert in virtual events. This is no extra option to pay for, this is basic for them and it has been much appreciated by my company. The features to allow participants to connect with other attendees sharing interests or challenges is ideal for our needs which was not the case with the other provider. We needed something more specific than a AI matching functionality and it was very important as networking is at the heart of our events. SCOOCS has been the platform matching the best our needs, this is why we switched.

Redenen om over te stappen op SCOOCS: There is no perfect platform but SCOOCS is the one that answers our most important needs in terms of functionalities, networking features, flexibility with lost of new development regularly, co-creation with their clients, efficient and fast support, smooth UX, extensive customization, analytics, fair price, and community. With their own events, SCOOCS offers their clients a place to learn, share and network with peers which a real plus.