--- description: Ontdek de plus- en minpunten van Vergic en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vergic - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Conversational AI software](/directory/31596/conversational-ai-platform/software) > [Vergic](/software/1014480/vergic) # Vergic Canonical: https://www.capterra.nl/software/1014480/vergic > Vergic Engage is een digitaal betrokkenheidsplatform dat livechat, chatbots, video/spraak en social media biedt op basis van klantwaarde. > > Oordeel: score van **4.5/5** door 4 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Vergic? Elk bedrijf dat op zoek is naar een digitaal platform voor klantenbinding ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 4 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 5.0/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 5.0/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Puzzel ## Commerciële context - **Beginprijs**: € 35,00 - **Doelgroep**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Chromebook (desktop) - **Ondersteunde talen**: Deens, Duits, Engels, Fins, Frans, Italiaans, Noors, Spaans, Zweeds - **Beschikbare landen**: Canada, Denemarken, Duitsland, Finland, Frankrijk, Ierland, Italië, Nederland, Noorwegen, Verenigd Koninkrijk, Verenigde Staten, Zweden ## Functies - Aanpasbare branding - Activiteitendashboard - Autoresponders - Beheer van klantervaringen - CRM - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Contactenbeheer - E-mailbeheer - Engagement tracking - Enquêtes en feedback - Feedbackbeheer - Geotargeting - Interactie bijhouden - Klantgeschiedenis - Leads genereren - Leads vastleggen - Live chatten - Mobiele toegang - Offline formulier - Overdrachten en routering - Proactief chatten - Rapportage en analyse - Rapportage en statistieken - Third-Party Integrations - Transcripten/chatgeschiedenis - Visuele analyse - Voor meerdere talen - Waarschuwingen/Meldingen - Wachtrijbeheer - Workflowbeheer ## Integraties (5 in totaal) - Messenger - NiCE CXone - Puzzel - Salesforce B2B Commerce - Salesforce Platform ## Ondersteuningsopties - E-mail/helpdesk - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Conversational AI software](https://www.capterra.nl/directory/31596/conversational-ai-platform/software) ## Gerelateerde categorieën - [Conversational AI software](https://www.capterra.nl/directory/31596/conversational-ai-platform/software) - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Customer engagement software](https://www.capterra.nl/directory/30906/customer-engagement/software) - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [Lead management software](https://www.capterra.nl/directory/30017/lead-management/software) ## Alternatieven 1. [Sprinklr](https://www.capterra.nl/software/131274/sprinklr-platform) — 4.3/5 (90 reviews) 2. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1758 reviews) 3. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1719 reviews) 4. [Freshchat](https://www.capterra.nl/software/158117/freshchat) — 4.1/5 (115 reviews) 5. [Slack](https://www.capterra.nl/software/135003/slack) — 4.7/5 (24071 reviews) ## Reviews ### "Easy to use ,customizable customer service platform." — 5.0/5 > **Marcus** | *8 juli 2021* | Overheidsadministratie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: As the title describes, The Vergic Engage platform is a fast implemented, fully customizable chat, bot and automation platform. We handle aproximately 3000+ requests each month with high satisfaction-index from our citizens. I'm able to help more than one customer at the time and I am not bound to a physical office. I'm able to work from anywhere with a higher capacity than with a Phone. The chatbot has been helping us for over a year. First an integrated external bot-pöatform and now the buildt in bottrainer platform. The bot has a high confidence rate and helps ut with over 1000 dialogs per month. > > **Minpunten**: I would like the notifications from the software to be able to notify me when I'm on the move. I could see the benefits of an phoneapp that would make it possible for me our assistans to move around without the computer and still be notified. > > I'm very happy with this product. It lowers the workload from our serviceworkers and lowers the wait time for our customers. ----- ### "Versatile, powwfull communication and automation plattform" — 5.0/5 > **Alexander** | *8 juli 2021* | Overheidsadministratie | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Plattform independent videochatt, co-browsing, functionality for setting up and collecting data, seamlesss integration between human agent and chattbot agent, swedish NLU language support. > > **Minpunten**: OOB integration with Microsoft products/ecosystem > > Great developers, agile and fast release og requested features ----- ### "Review" — 4.0/5 > **Sofia** | *12 juli 2021* | Vastgoed | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: What I like the most is that it is so simple to use once you are working in the chat. It is easy for everyone to find the canned responses and to learn how to work in the program. > > **Minpunten**: Since we communicate with our customers in both Swedish and English all changes have to be made on two different pages in order for the customers see on both the changes on both the Swedish and the English page. This leads to that I have to make all changes twice. It would be easier if I go to a canned response and can see both the swedish and the english version in one place or be able to change the times we are open in just one place and not two. > > We are happy with it\! Whenever there is a problem it is always fixed very quickly. ----- ### "Excellent Experience and VFM" — 4.0/5 > **John** | *13 juli 2021* | Administratie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Very easy to use and designed by operational experts that understand customer service. The Chat Bot is easy to use. Development an deployment is easy. Excellent Account Management - the team work with you and are a valued partner. > > **Minpunten**: Nothing missing - there are a number of activities that will enhance the product. > > Excellent - there are many Chat tools available, bur Vergic is far superior to others we looked at and that I have used in the past. ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/1014480/vergic) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | sv | | ----- ## Gestructureerde gegevens