--- description: Ontdek de plus- en minpunten van Enghouse Contact Center en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Enghouse Contact Center - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Callcenter software](/directory/30007/call-center/software) > [Enghouse Contact Center](/software/1014147/enghouse-contact-center) # Enghouse Contact Center Canonical: https://www.capterra.nl/software/1014147/enghouse-contact-center Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.nl/software/1014147/enghouse-contact-center?page=2) > Callcenteroplossingen voor het MKB tot wereldwijde ondernemingen met meerdere vestigingen. Microsoft Teams-gecertificeerd. Opties: cloudgebaseerd, hybride of lokaal. > > Oordeel: score van **4.5/5** door 21 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Enghouse Contact Center? volledige marktdekking: van 10 tot duizenden medewerkers. Verticale markten omvatten: FI, gezondheidszorg, overheid, publieke sector, nutsbedrijven, onderwijs, hi-tech, serviceorganisaties, BPO's, telecombedrijven/wederverkopers (whitelabel beschikbaar) ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 21 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.4/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Enghouse Interactive - **Locatie**: Markham, VS - **Opgericht**: 1998 ## Commerciële context - **Beginprijs**: US$ 65,00 - **Prijsmodel**: (Gratis versie beschikbaar) - **Doelgroep**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop), Windows (lokaal) - **Ondersteunde talen**: Duits, Engels, Frans, Nederlands, Portugees, Spaans - **Beschikbare landen**: Argentinië, Australië, België, Bolivia, Brazilië, Canada, Chili, Colombia, Denemarken, Duitsland, Ecuador, Falklandeilanden, Finland, Frankrijk, Frans-Guyana, Guyana, Ierland, Israël, Italië, Mexico en 16 meer ## Functies - Agent-interface - Automatische nummerkiezer - CRM - CTI (Computer Telephony Integration) - Chatbot - Contactenbeheer - Controle van oproepen - Dashboard - Geautomatiseerde routing - IVR - Kwaliteitsbeheer - Oproepen doorsturen - Oproepen opnemen - Oproepen routeren - Oproepregistratie - Oproepscripts - Personeelsbeheer - Rapportage en analyse - Wachtrijbeheer ## Integraties (8 in totaal) - Calabrio ONE - CommunityWFM - Freshdesk - Instagram - ServiceNow - Siebel CRM - Viber - WhatsApp ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) ## Gerelateerde categorieën - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) - [Contactcenter software](https://www.capterra.nl/directory/32035/contact-center/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [CallHippo](https://www.capterra.nl/software/159578/callhippo) — 4.4/5 (675 reviews) 3. [XCALLY](https://www.capterra.nl/software/136894/xcally) — 4.8/5 (130 reviews) 4. [CXone Mpower](https://www.capterra.nl/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [uContact](https://www.capterra.nl/software/115213/ucontact) — 4.5/5 (81 reviews) ## Reviews ### "Our pleasant experience of working together with Enghouse Presence Suite" — 5.0/5 > **Sergio** | *23 juli 2021* | Outsourcing/Offshoring | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What we like the most about this software is that it is extremely powerful, since it offers all the features that a BPO company needs to provide a high quality service to its clients. On the other hand, the ease they offer to know the architecture of their database together with the training to integrate third-party software is extremely useful for the tropicalization of services for any type of client. > > **Minpunten**: Nothing. We are very happy with ENghouse Presence Suite and the associated services that you offer. > > We have been users of this system since 2003 and we have collaborated bi-directionally creating value for our company's clients. We think it is the best software on the market. ----- ### "Call Center Software that can significantly impact your metrics" — 4.0/5 > **John** | *17 oktober 2022* | Consumentendiensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Most of the system is very intuitive/easy to navigate from a user standpoint. There are many combinations of features for call/email/ and SMS delivery. > > **Minpunten**: The admin part of the system can be complicated and little cumbersome. More custom reporting, either for free or at a reasonable cost, would be welcome. > > If you use the product "out of the box", it is easy to use and support. If you customize it heavily, it is still easy to use but administration, planning, and updates are cumbersome and can be very expensive. ----- ### "Mid range product" — 3.0/5 > **Madison** | *21 maart 2022* | Vastgoed | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Queue management in a contact centre environment is made easier. > > **Minpunten**: Reporting and Wallboard need some serious work to be usable. I am looking forward to implementing webchat and social media management in the future. Ideally, I would be able to introduce API links so that a downloaded transcript of both were added to our document repository, but I don't think this feature is available at the moment. > > Queue management and performance management of the team made easy; some significant improvement can be made to the reporting/daily performance visibility in the form of a customisable wall board. ----- ### "A contact center solution that's growing with our business" — 4.0/5 > **Simon** | *23 september 2021* | Management non-profit organisaties | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Integration with Skype for Business and ambitions towards MS Teams at the time. A simple user interface for our contact centre agents which required very little training to get staff up and running. > > **Minpunten**: Out of the box reporting is limited but with access to the database we have managed to create all the reports and dashboards we need. ----- ### "Review of Touch Point Call Center" — 4.0/5 > **Bruce** | *18 juli 2023* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: The GUI interface is easy to use. The original Zeacom interface was much better according to the user. > > **Minpunten**: Not enough training for the Admins and the users. The user's had many complaints and issues that would have been easily rectified by more training before go live. ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.nl/software/1014147/enghouse-contact-center?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/1014147/enghouse-contact-center) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens