Wat is NetSolutions?

Experience Care provides a fully integrated electronic health record (EHR) and financial management solution built to help skilled nursing facilities, CCRCs, assisted living and other long term care providers. This system improves the bottom line by keeping on top of clinical and financial metrics, better collecting revenue, improving quality measures, and helping improve clinical outcomes.

Experience Care provides the best LTC customer support with clinically trained support team members.

Wie gebruikt NetSolutions?

Skilled Nursing Continuing Care Retirement Communities (CCRCs) Assisted Living Long-Term Acute Care (LTAC) Multi-level Care Facilities Veteran's Homes

NetSolutions - Details

Experience Care

Video's en afbeeldingen van NetSolutions

NetSolutions Software - 1 - miniatuur
NetSolutions Software - 2 - miniatuur
NetSolutions Software - 3 - miniatuur

NetSolutions - Details

Experience Care

NetSolutions - implementatie en ondersteuning

Ondersteuning

  • E-mail/helpdesk
  • Telefonische ondersteuning
  • Chatten

Implementatie

  • Cloud, SaaS, Web
  • Windows (desktop)
  • Windows (lokaal)
  • Linux (lokaal)

Training

  • Persoonlijk
  • Live online
  • Webinars
  • Documentatie

Reviews van NetSolutions

Lees alle 15 reviews

Gemiddelde score

In totaal
4,7
Gebruiksgemak
4,4
Klantenservice
4,9
Functies
4,6
Waar voor je geld
4,9

Reviews op basis van score

5
10
4
5

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >10.001
Mary B.
RN Clinical REimbursement Coordinator
Ziekenhuis- en gezondheidszorgbranche, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 11-8-2021

"Clinicians view of NetSolutions"

Pluspunten: There are many things I like about the software. The ease of navigation that has been applied over the years with upgrades. The integration with the pharmacy so that physician orders can be electronically sent. The constant improvements in both NetSolutions and Point of Care. The fact that the developer team is always on top of the CMS changes in both the Clinical and Billing areas. I also like the ease of contacting customer support and the quick response times. Also love the eDocs feature so there is no hunting for paper any longer.

Minpunten: One thing I feel could be improved is the resident selection in the reports are. They are not all the same and some require lots of 'clicking' just to choose a resident. Also for instance in the MDS; you can tab to the next question, but at times when you tab it goes to the top of the page instead of the next area. This can become time consuming. The least amount of 'mouse work' that can be done is truly a time saver!

  • Bron van de reviewer 
  • Beoordeeld op 11-8-2021
Trina V.
Regional Business Office Manager
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 22-6-2021

"Using NetSolutions on a daily Basis"

Opmerkingen: We rely on this software on a daily basis. We keep our resident census, demographic information. Insurance
information and generate bills all on this system.
When I do run into any issues that I cannot resolve myself, I call the help line and always get prompt and
courteous help in a way that I can understand.

Pluspunten: We use this software to keep our census balanced and to generate bills to our clients.

Minpunten: I really can't think about anything that I least like.

Antwoord van de leverancier

van Experience Care op 23-6-2021

Thank you for your feedback, Trina, it's always great to hear from our customers. Love that our EHR helps with balanced census and generating bills.

I'm glad to hear that you are a happy user of our EHR solution, NetSolutions by www.Experience.Care and that we have been able to provide prompt and courteous support whenever needed.

I'll be sure to pass on your review so the team can see how their work is valued by our clients! Cassie, Tonya, Cheryle and the support team are great, have been with us for years, so your recognition of them only highlights that our customers get any issues solved quickly by professionals who really know our product well.

I am sure that talking to the same support person every time you call means a lot in this fast-moving industry. Once again, thanks and keep up the great care!

  • Bron van de reviewer 
  • Beoordeeld op 22-6-2021
Cheryl S.
DON
Ziekenhuis- en gezondheidszorgbranche, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    6/10
  • Bron van de reviewer 
  • Beoordeeld op 22-6-2021

"Excellent Customer Service"

Opmerkingen: Excellent Customer Service. The most important aspect of any program is to be able to get help when you need it. That is what has pressed me the most.

Pluspunten: It is easy to use once you have learned it.

Minpunten: Too many in and outs. You have to log in then go to reports then go to progress notes choose a resident, choose type of note choose the date then print. Better to be able to pick the resident and have the full dashboard available right there old notes new notes, orders all right there no need to go back and forth.

  • Bron van de reviewer 
  • Beoordeeld op 22-6-2021
Erin B.
RN, Informatics Specialist
Ziekenhuis- en gezondheidszorgbranche, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 16-10-2020

"Amazing responsiveness from the vendor!"

Opmerkingen: Like all EMRs, it's only as good as what you put in. Teaching quality documentation is key! Overall, I am very pleased with this product, and the vendor is great - top notch customer service, and everyone there is super helpful, responsive, and really listens to our needs.

Pluspunten: The vendor is very active in seeking out input from their customers, and they actually listen. When there's a feature we want they work hard to incorporate it quickly. It can be used as-is, or you can completely customize many areas of the program to suit your company's needs.

Minpunten: The growing pains during the early years. This software has been around for a loooong time in many iterations. Our company has been using it for at least 10 years, and through that we have struggled through some really tough versions that were more bugs than fixes. BUT THAT'S ALL BEHIND US NOW. The software has been brought up to current standards, and the new general manager is focused on improving the user experience.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 16-10-2020
Nanda S.
Director of Reimburasement
Ziekenhuis- en gezondheidszorgbranche, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
  • Gebruiksgemak
  • Functies en functionaliteit
  • Klantenondersteuning
  • Waar voor je geld
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 2-2-2018

"Very caring and knowledgeable support team!"

Opmerkingen: A lot more efficiencies...billers do not have to do all the thinking to be able to bill accurately.

Pluspunten: Customer service is amazing. The management team listens to the needs of their clients and actually care to make their product better to accommodate the ever evolving world of Healthcare! Their reps understands the billing rules for all of the states they support and the rules are built into the software. If they are unsure they will get help and usually within 24 hours. Providers/users are not left having to do manual "work-a-rounds" to get their jobs done. This software is the way to go...if something is wrong, it's more than likely operator error. This software offers a lot of flexibility to accommodate all the different rules from all of the different Payors out there. Billers find it very easy to use...

Minpunten: Possibly better statement options. Have more reports be available in excel (there are lots but not too user friendly)

  • Bron van de reviewer 
  • Beoordeeld op 2-2-2018