OwnerRez

EXCELLENT ONBOARDING PROCESS

Opmerkingen: Hi [sensitive content hidden] , I just wanted to take a moment to thank you for your incredible support during our onboarding process with OwnerRez. Your patience, expertise, and willingness to go the extra mile truly stood out and made all the difference. Navigating new systems can sometimes be overwhelming, but you managed to make the experience smooth and manageable. Your deep knowledge of the platform and clear explanations helped us grasp the process so much better. We are so grateful for your assistance and feel confident moving forward thanks to your help. Please know that your efforts did not go unnoticed, and we deeply appreciate everything you’ve done for us. Thank you once again for being such a fantastic guide and resource. Warm regards,
Kelly and [sensitive content hidden]

Minpunten:

nothing at all, pretty happy with OwnerRez

Stop thinking about it and switch!!!

Opmerkingen: Every step of the way has been great. Yes, there is some work on the front end, but that depends on how fully you want to get into all that OR can do for you. We feel the work has been well worth it and continue to expand on how heavily we lean on OR to do the work for us! We are fans!!

Pluspunten:

OR has thought of everything!! We represent about 300 properties and the amount of time OR has saved us, or freed up for us to spend on more meaningful work is unbelievable. We are so much better at our job and can offer our hosts so much more than ever before. If there is an issue, emailing the Help Desk is so easy, they respond in a very reasonable time and keep you up to date if the answer takes some time to dig into. OR never disappoints.

Minpunten:

Honestly, we cannot think of anything to put in this category.

Tucked Away Cabin

Opmerkingen: This is my first property. I feel like it's going to be very good once everything is in place.

Pluspunten:

I like the many features that this program has to offer.

Minpunten:

A bit overwhelming at first. There should be specific directions to NOT go do profiles on VRBO and Airbnb because you can just upload from Ownerrez.

Difficult onboarding

Opmerkingen: Not good. It appears to be a powerful system but zero training and support make it a nightmare. I had to plead for help for a 30 minute call because of problems. Both sessions lasted longer because it even took staff that long to help with 1 or 2 things, Not getting to all my questions. The person was helpful but this stuff takes time to implement. I started w 2 houses and have 2 more. One would think they would want to make sure i have a good experience to get more sales.

Pluspunten:

Still new but using OR to manage multiple properties in 1 platform

Minpunten:

Onboarding is pretty much non existent. Would have eliminated 5 double bookings and days of waiting for answers if only they took 1 or 2 30 minute sessions for a call. Most of time, you email with a problem and wait. Sometimes for 24 hours before getting a response.

Worth every penny.

Opmerkingen: Customer service is exceptional. When I have a question I get an answer within a day, and they'll follow up again a few days later to make sure all is good. The have webinars often as well for extra help and information.

Pluspunten:

OwnerRez is so easy to use and keeps everything I need to manage my property all in one place.

Minpunten:

I have yet to find anything I dislike about OwnerRez.