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Wat is Autotask PSA?

Autotask is alles-in-één online software waarmee VAR's, MSP's en IT-serviceproviders hun IT-producten en -diensten kunnen verkopen, implementeren, beheren en factureren. De geïntegreerde modules van Autotask omvatten service desk, CRM/contactbeheer, outsourcing, projectmanagement, contractbeheer, urenregistratie, facturering, rapportage en bedrijfsanalyse - en ze draaien allemaal op dezelfde database, altijd en overal beschikbaar, overal waar je verbinding kunt maken met het internet.

Wie gebruikt Autotask PSA?

Niet door leverancier verstrekt.

Autotask PSA Software - 1

Twijfels over Autotask PSA? Vergelijk met een populair alternatief

Autotask PSA

Autotask PSA

4,3 (134)
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
85
36
3,9 (134)
4,0 (134)
4,1 (134)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 29,00
maand
Gratis versie
Gratis proefversie
57
7
4,6 (1.900)
4,6 (1.900)
4,4 (1.900)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over Autotask PSA

Gemiddelde score

In totaal
4,3
Gebruiksgemak
3,9
Klantenservice
4,1
Functies
4,2
Prijs-kwaliteitverhouding
4,0

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Kavindu Githsara
Kavindu Githsara
System Specialist in Sri Lanka
Geverifieerde LinkedIn-gebruiker
E-learning, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

The Inside Scoop on Autotask PSA

5,0 vorig jaar

Opmerkingen: While Autotask PSA isn't perfect, it has definitely improved the way we manage our projects and services. The centralization of data, scheduling, resource management, and integration capabilities are all great features that have made our lives easier. However, it's important to be prepared for the software's complexity and occasional performance hiccups. If you can navigate these challenges, Autotask PSA can be a valuable tool for managing your professional services.

Pluspunten:

I've been using Autotask PSA for some time now, and I must admit that it has made a difference in how we manage our projects and services. One of the things I appreciate the most is the centralization of all our data in one place. It has made it much easier to track and manage our projects, resources, and clients. The scheduling and resource management features have been a game-changer, helping us allocate the right resources to the right tasks and projects. I also love the integration with other software we use, like our CRM and accounting tools. It has simplified our workflows and made everything more seamless.

Minpunten:

Despite the benefits, Autotask PSA does have a few downsides. The first thing that comes to mind is the complexity of the software. It took me quite a bit of time to get comfortable with all the features and options. I wish they had more straightforward tutorials or help guides to make it easier for new users. Another issue I've encountered is the occasional slow performance, especially when generating reports or loading large amounts of data. It can be a bit frustrating when you're trying to get work done quickly.

Ravi
Ravi
CEO in VS
Geverifieerde LinkedIn-gebruiker
Computer- en netwerkbeveiliging, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Still a good product post acquisition

4,0 7 maanden geleden

Opmerkingen: Autotask is great, billing processes and automation are top notch, it is a very mature platform.

Pluspunten:

We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical employee. Feature rich, integration rich.

Minpunten:

Reporting is so crappy it's barely usable, much of what we use is either basic dashboard level reporting (which is good) or built outside of autotask.

Bruce
CTO in VS
Computer- en netwerkbeveiliging, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Autotask PSA is an ERP for MSPs

4,0 4 weken geleden Nieuw

Opmerkingen: Overall, we could not run our business without it. We use it for many of the functions that run our business. Everything from contract management, time tracking, tickets and even time off requests. It has integrations with many products that enhance the capabilities and improve our operations.

Pluspunten:

Autotask is at the core of business. We use it for client tickets, scheduling and billing. It integrates quoting opportunities, project management and financials that feed integrations so we can track KPIs for our techs.

Minpunten:

In our experience, the project management and CRM modules are not great. We use the project management module because its more convenient then using a 3rd party product but its not great. We don't use the CRM because it isn't as good as other products in tracking sales leads and opportunities.

diane
Coordinating assistant in VS
Computer- en netwerkbeveiliging, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

It Does What It Says - And That's It

3,0 3 weken geleden Nieuw

Pluspunten:

Easy functionality is important because i work as a one man team

Minpunten:

the support is impossible to get through to in critical times

Lachlan
Director in Australië
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Business management made easy

4,0 8 maanden geleden

Opmerkingen: Using PSA for capture issues within our IT business and simply bill time makes for much less overhead time spent.

Pluspunten:

Easily record issues within tickets and allocate time to bill within one page.

Minpunten:

Layout or UI could use an update, which I believe is on the way. we make do with the reports but using the custom reports can be difficult.