Wat is Autotask PSA?
Autotask is alles-in-één online software waarmee VAR's, MSP's en IT-serviceproviders hun IT-producten en -diensten kunnen verkopen, implementeren, beheren en factureren. De geïntegreerde modules van Autotask omvatten service desk, CRM/contactbeheer, outsourcing, projectmanagement, contractbeheer, urenregistratie, facturering, rapportage en bedrijfsanalyse - en ze draaien allemaal op dezelfde database, altijd en overal beschikbaar, overal waar je verbinding kunt maken met het internet.
Wie gebruikt Autotask PSA?
Niet door leverancier verstrekt
Waar kan Autotask PSA worden geïmplementeerd?
Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel)
Over de leverancier
- Datto
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Talen
Duits, Engels, Italiaans, Nederlands, Spaans
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Over de leverancier
- Datto
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten
Talen
Duits, Engels, Italiaans, Nederlands, Spaans
Video's en afbeeldingen van Autotask PSA
Vergelijk de kosten van Autotask PSA met soortgelijke producten
Functies van Autotask PSA
Alternatieven voor Autotask PSA
Reviews over Autotask PSA
Garry A.
We use it daily and couldn't live without it!
Opmerkingen: We run our entire business out of Autotask. It does everything for us as an MSP.
Pluspunten:
Autotask is about automation. It makes ticketing and billing processes standardized and automated. It has become our central repository for information. All service related issues, time spent, contracts, hardware, etc goes in there. I tell my team all the time, "If it doesn't exist in Autotask, it didn't happen."
Minpunten:
Autotask support has historically been difficult, but is getting much better. Reporting is very powerful, but also VERY difficult to get your arms wrapped around it. It isn't something you do on a whim. If you have time to spend with it, you'll get good data. If you don't have time to spend, make sure you pay for some Autotask consulting time to help you.
Elizabeth M.
Overwogen alternatieven:
Great for Large Teams
Opmerkingen: Overall I enjoyed using the Autotask PSA for most things, but it was not a good fit for the team I was working with.
Pluspunten:
Autotask PSA is a great option for large teams. It is fully customizable, offers a wide array of features, and has an excellent, hands-on onboarding process. It is a great option for large teams.
Minpunten:
This software required quite a bit of manual set up for tasks I needed -- things such as automatically sending emails to clients on ticket updates, changing fields from required to not required, etc. For a very small team, onboarding was a bit onerous.
Chris H.
CRM, Time tracking, Support management made easy
Opmerkingen: We successfully manage most aspects of our MSP business using Autotask. The entire workflow from incoming requests, time tracking, resource management, contract management, ending with an API workflow to our billing system.
Pluspunten:
From an MSP perspective, this product functions as a CRM, time tracking/management, contract management, and ticket system. You can manage all aspects of an MSP business here with billing integrations available to close the loop.
Minpunten:
It can be a bit difficult to get started, but this is more of a business process issue as opposed to a product issue. If you have defined your workflow and processes you can translate them easily into this product.
Geverifieerde reviewer
Overwogen alternatieven:
Just OK
Opmerkingen: As a MSP you need to have one. The client facing ticket portal is unusable. The KB section makes it hard to add images.
Pluspunten:
It is a mature product. Has many features.
Minpunten:
Hard to use. Has made few improvements over the years. The RMM (owned by same company) integration is basic.
Karen F.
Ticket management simplified with the help of Autotask
Opmerkingen: My overall experience would be two thumbs up! it isn't another ticket managing system I would prefer rather than Auto task. I feel like I'm going to be with it for a long time
Pluspunten:
Auto task can integrate with almost any third-party software you can imagine it can create tickets on its own from alerts received from third-party vendors, can close tickets when it notices the devices back online all by itself and on and on and on. With auto tasks if you want to automate or just keep track of your tickets or service calls it's so simple
Minpunten:
If you've never used auto task before it can feel overwhelming. There is so much you can click on and view that most users have a hard time learning everything it can do
