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Wat is Autotask PSA?

Autotask is alles-in-één online software waarmee VAR's, MSP's en IT-serviceproviders hun IT-producten en -diensten kunnen verkopen, implementeren, beheren en factureren. De geïntegreerde modules van Autotask omvatten service desk, CRM/contactbeheer, outsourcing, projectmanagement, contractbeheer, urenregistratie, facturering, rapportage en bedrijfsanalyse - en ze draaien allemaal op dezelfde database, altijd en overal beschikbaar, overal waar je verbinding kunt maken met het internet.

Wie gebruikt Autotask PSA?

Niet door leverancier verstrekt.

Autotask PSA Software - 1

Twijfels over Autotask PSA? Vergelijk met een populair alternatief

Autotask PSA

Autotask PSA

4,3 (126)
Niet beschikbaar in jouw land
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
87
36
3,9 (126)
4,0 (126)
4,1 (126)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
Geen prijsinformatie gevonden
Gratis versie
Gratis proefversie
20
4
3,7 (12)
4,0 (12)
3,8 (12)

Andere goede alternatieven voor Autotask PSA

MSP Manager
Functies met hoogste score
Rapportage en statistieken
Waarschuwingen/Meldingen
Zelfserviceportal
Kayako
Functies met hoogste score
Beheer van supporttickets
E-mailbeheer
Wachtrijbeheer
Salesforce Sales Cloud
Functies met hoogste score
Gedeelde contacten
Klanten volgen
Voor salesteams/-organisaties
Wrike
Functies met hoogste score
Formulierbeheer
Op rollen gebaseerde toestemmingen
Takenlijst
RepairShopr
Functies met hoogste score
Facturen opstellen
Interactie bijhouden
Offertes
Exercise.com
Functies met hoogste score
Aanwezigheid bijhouden
Betalingen verwerken
Mobiele app
Dynamics 365 Business Central
Functies met hoogste score
Factureren
Financieel beheer
Voorraadbeheer
ServiceNow
Functies met hoogste score
Beheer van Service Level Agreements (SLA's)
Incidentenbeheer
Ticketbeheer
ConnectWise Automate
Functies met hoogste score
Automatische patchcommando's
Patchbeheer
Toegang en controle op afstand

Reviews over Autotask PSA

Gemiddelde score

In totaal
4,3
Gebruiksgemak
3,9
Klantenservice
4,1
Functies
4,2
Prijs-kwaliteitverhouding
4,0

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Kavindu Githsara
Kavindu Githsara
System Specialist in Sri Lanka
Geverifieerde LinkedIn-gebruiker
E-learning, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

The Inside Scoop on Autotask PSA

5,0 6 maanden geleden

Opmerkingen: While Autotask PSA isn't perfect, it has definitely improved the way we manage our projects and services. The centralization of data, scheduling, resource management, and integration capabilities are all great features that have made our lives easier. However, it's important to be prepared for the software's complexity and occasional performance hiccups. If you can navigate these challenges, Autotask PSA can be a valuable tool for managing your professional services.

Pluspunten:

I've been using Autotask PSA for some time now, and I must admit that it has made a difference in how we manage our projects and services. One of the things I appreciate the most is the centralization of all our data in one place. It has made it much easier to track and manage our projects, resources, and clients. The scheduling and resource management features have been a game-changer, helping us allocate the right resources to the right tasks and projects. I also love the integration with other software we use, like our CRM and accounting tools. It has simplified our workflows and made everything more seamless.

Minpunten:

Despite the benefits, Autotask PSA does have a few downsides. The first thing that comes to mind is the complexity of the software. It took me quite a bit of time to get comfortable with all the features and options. I wish they had more straightforward tutorials or help guides to make it easier for new users. Another issue I've encountered is the occasional slow performance, especially when generating reports or loading large amounts of data. It can be a bit frustrating when you're trying to get work done quickly.

Ravi
Ravi
CEO in VS
Geverifieerde LinkedIn-gebruiker
Computer- en netwerkbeveiliging, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Still a good product post acquisition

4,0 3 weken geleden Nieuw

Opmerkingen: Autotask is great, billing processes and automation are top notch, it is a very mature platform.

Pluspunten:

We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical employee. Feature rich, integration rich.

Minpunten:

Reporting is so crappy it's barely usable, much of what we use is either basic dashboard level reporting (which is good) or built outside of autotask.

Isaac
Intern Sales Responsible in Canada
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Precicom Review

3,0 2 maanden geleden Nieuw

Opmerkingen: As a PSA system, Autotask is working wonderfully for its ticketing system and contract management.As a user of Autotask PSA, my experience is related to sales only and I don't have many good points for the CRM part. Implantations and Integrations are hard, sales process isn't logical and I even had to patch some intern process to make it work. The CRM moduke should receive more updates to make it simpler and more user friendly.

Pluspunten:

Ticketing system is working woderfully.Contract management is easy to use and can profit largely any organisation.Centralized work environnement is usefull.

Minpunten:

CRM is not easy to use compare to other solutions on the market.The UI/UX should be improved, because a lot of actions a user has to take doesn't make any sense (for example : a new web page always pops up when clicking on a field, which creates a lot of pop up pages rapidly and reduces effeciency).Live updates should be available when updating an opportunity.Duplicate opportunities should be available in opportunity search. Also, we should be able to modify opportunity fields in the opportunity search page and not always have to open each opportunity separatly.When creating a new opportunity, the sales process and the name of the company should appear first and be the first fields to edit, not the sales category.Not easy to connect to other platforms, such as Microsoft Suite (except Outlook).We should be able to call and write to clients from the CRM and keep all these interactions in history related to the opportunity.In opportunity search view, we should have more available columns, such as To Do (which should also be editable).

Jeff
Principal in VS
Informatiediensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Feature rich - alway improving

5,0 2 maanden geleden Nieuw

Opmerkingen: Autotask has been a great product. We have been extremely pleased to see how the Kaseya purchase has positively impacted the product. We continue to see feature rich updates and improvements in the product that make use easier. We are excited about our future and continue to use his platform.

Pluspunten:

Autotask is a feature rich PSA for the manage services business. The dashboard feature is extremely convenient to help in finding information easily. There are a lot of automation capabilities within the product.

Minpunten:

It can be a little bit clicky as far as driving into menus to get to desired pieces of information. Once you understand how the system works, it does become easier to implement and change. I would invest resources and time into understanding how it’s all put together, so you can take full advantage of the features. I also highly recommend using their consulting services to onboard this product. It’s too big of an investment to wing it.

Lachlan
Director in Australië
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Business management made easy

4,0 vorige maand Nieuw

Opmerkingen: Using PSA for capture issues within our IT business and simply bill time makes for much less overhead time spent.

Pluspunten:

Easily record issues within tickets and allocate time to bill within one page.

Minpunten:

Layout or UI could use an update, which I believe is on the way. we make do with the reports but using the custom reports can be difficult.