APS Payroll reviews

APS meets all of our payroll needs. Great customer service and support.

Pluspunten:

I've been working with APS for almost two years and being my very first experience with a payroll software I found it very easy to learn. The way this software is built and organized makes it very easy to use it. This is particularly true when you are in need to create a report. In this case you can choose one of the several ready-to-use reports from the "Report Manager" option, or you can build your own customized report that best meets your needs. Additionally, to save time and efforts the report you created can be shared among several users in different departments. Another thing I liked about APS is the excellent customer service I received in all of the inquires and issues I encountered during my job.

Minpunten:

What I liked least about this software is the fact that when you enter or modify any type of information there is no "safety net", meaning the system does not ask you to confirm your changes before leaving the tab you are in. By adding this extra step you will be "forced" to double check your entries and this can be very helpful in avoiding mistakes especially on sensitive information like bank account numbers, pay rates, or addresses. Another feature that could be implemented is to allow users to download raw data or .csv file directly from the "Analytics" tiles. Right now you can only display, look, and print the information but you cannot download the data in on Excel format. From an Human Resources standpoint it would very helpful to be able to download data such as Employee Turnover, New Hires by department, and Employee Count by month.

The APS payroll process is easy to set up

Opmerkingen: Our team is comprised of people that work in the field and either rarely or never log onto a computer. Thanks to APS, I was able to streamline the process through which staff members access eSelfserve and punch in/out. They've also recently helped us out with putting up a new payroll system for one of our subsidiaries.

Pluspunten:

The program is exceptionally simple to pick up and use. The APS support team is rarely needed for help with novel tasks. I appreciate how simple it is to use APS. That APS is constantly improving the system and making it more accessible is much appreciated.

Minpunten:

The "Self-Help" part isn't always as in-depth as I'd like. My first inclination is to check there, followed by an approach to the community of helpers.

APS

Opmerkingen: I love the customer service. They are extremely knowledgeable, friendly, quick to respond, and always trying to make the experience easier for you. Sometimes I think their hands are tied though.

Pluspunten:

I am able to run payroll faster. Love APS Hire and the onboarding of new employees.

Minpunten:

I find that it is behind the norm for this type of service. Help center needs revamped for looking up (not the employees), and need to allow video uploads for new hires. Think outside the box on processing payroll, not everyone does it the same.

Efficient and Reliable: A Review of APS Payroll's Streamlined Payroll Management

Opmerkingen: Ease of Use: Users appreciate payroll systems that are intuitive and user-friendly. APS Payroll aims to provide a user-friendly interface, making it easier for HR professionals and payroll administrators to navigate the system, input data, process payroll, and generate reports.Functionality and Features: APS Payroll typically offers a wide range of functionalities to manage payroll tasks efficiently. These functionalities may include payroll calculations, tax management, direct deposit, benefits administration, compliance reporting, time and attendance tracking, and more. Users often evaluate the depth and breadth of features to ensure the system meets their specific payroll needs.Accuracy and Automation: Accuracy is crucial in payroll management to ensure employees are paid correctly and tax withholdings are accurate. APS Payroll focuses on automating payroll calculations, reducing manual errors, and improving efficiency. Users appreciate systems that minimize manual intervention and provide accurate payroll processing.

Pluspunten:

Comprehensive Payroll Functionality: APS Payroll offers a wide range of features and capabilities to manage various aspects of payroll administration. It typically includes functions such as time and attendance tracking, tax management, benefits administration, direct deposit, compliance reporting, and more. This comprehensive functionality streamlines payroll processes and reduces the need for manual interventions.Automated Calculations and Accurate Payroll Processing: APS Payroll automates payroll calculations, ensuring accuracy and reducing the chances of errors. The system calculates wages, taxes, deductions, and benefits based on defined rules and configurations, minimizing the need for manual calculations and saving time.Customizable and Flexible: Users appreciate the flexibility and customization options provided by APS Payroll. The system allows businesses to configure payroll settings, tax rules, pay rates, deduction formulas, and other parameters to align with their specific requirements. This adaptability enables businesses to accommodate their unique payroll policies and ensures compliance with applicable laws and regulations.

Minpunten:

Integration Challenges: A few users have encountered challenges with integrating APS Payroll with other systems or software, such as HR management systems or time and attendance tracking tools. Integration issues can create complications when transferring data between systems, potentially requiring additional manual work or IT support.Response Time of Customer Support: While APS Payroll generally provides responsive customer support, a few users have reported occasional delays in receiving assistance or experiencing longer response times during peak periods. Prompt and efficient customer support is crucial for resolving any issues or inquiries that users may encounter.Pricing Structure: Some users have mentioned that the pricing structure of APS Payroll can be complex or less transparent, particularly for businesses with specific requirements or unique payroll setups. It's advisable for potential users to thoroughly understand the pricing model, including any additional fees or charges, before committing to the system.

So pleased to have found an affordable product that is robust and works as anticipated!

Opmerkingen: As having transitioned to APS at the beginning of this year, we are still rolling out new functions within the APS product, but have had an AMAZING group of assigned (dedicated) representatives from the Project Manager and Sales Account Representative to our Help Desk team and the Benefits, HR, and APS Hire experts to help us through the transition, implementation, and 'de-bugging' journey!

Pluspunten:

Cost savings as compared to Kronos/Ultimate Software, ability to set up multiple EINs in payroll, and the development of the software from one inclusive database.

Minpunten:

I would love to see that some of the reporting could be customized more easily to include all individual EINs/payrolls in a single report and would also like the benefits and PTO plans to be transferrable between locations when employees move and the record requires transferring.

Love it so far

Opmerkingen: Being able to combine payroll AND HR online is amazing. I love the reporting options I have and that I can still run payroll in house but have APS handle the taxes so they are done correctly.

Pluspunten:

I love the reporting options! There are so many great reporting options as well as the option to put together your own! I also like that you don't have to sign up for each module if you don't need it. If you are using the payroll module but don't want/need the HR or attendance module than you don't have to sign up for those. I also like that you have your own (small) dedicated support team instead of just calling in or doing an online chat with a random person. We have only been using APS for a short time but so far I love it much more than our previous providers which included Quickbooks and Sage.

Minpunten:

You do several training calls and those can be a bit hard to schedule depending on scheduling conflicts on both sides but that would be expected anywhere..... There really isn't anything I can say I don't really like so far? Maybe the price? It is a tiny bit pricey... Especially for smaller companies.... The only other thing I would like to see would be a quicker processing time for direct deposit. Our previous payroll company was able to process same day which comes in very handy for us (especially during holidays) since we run payroll the following day after the end of our pay period.

Excellent Product for our Small Business without a Huge Investment

Opmerkingen: Before APS our payroll process was a multiple day process. It was a compilation of paper a third party time clock system that was very limited and our vacation policy was maintained by a spreadsheet and emails.

Pluspunten:

This software completely transformed our Payroll and HR processes. Completely integrated all aspects together into one place.

Minpunten:

Have not really had any cons with the software if we run into something that we need it is either available or the customer support will give us ideas for a work around if not currently available.

Switching to APS Was a Smart Move

Opmerkingen: I am beyond satisfied with our move to APS. The overall payroll processing system is easier to use than our previous system and has significantly more functionality by enabling employees to enter their hours directly via website or app and then enabling managers to approve automatically. The transition took about two months and throughout the experience, APS made it their priority to communicate clearly and effectively with me. Customer service is clearly a top value, and I am pleased with my assigned team's quick and consistent availability either via email or phone. Our service, functionality, efficiency, comprehension, and overall satisfaction have increased dramatically with APS, while our monthly payments have decreased. That makes us one very happy customer!

Pluspunten:

I appreciate the ease of use and logical flow of the payroll process. The system is intuitive and not at all intimidating to administrators, managers, or employees using eSelfService.

Minpunten:

We have had some trouble with the eSign feature, where hourly employees are required to verify their payroll hour submissions and everyone must verify leave times. This does not always work consistently for us. Thankfully, as the administrator, I am able to override an unsigned time card.

Great but needs some updating

Opmerkingen: We are generally impressed but it's seems like a newer software that needs to do some updating and more frequent updating at that.

Pluspunten:

Benefit management and carrier connection. Ease of use for employees and administrators. Accuracy of timekeeping and payroll. Leave of Absence event tracking.

Minpunten:

Performance Reviews. The templates are just too difficult to load as we use forms specific to each position. Editing of individual questions is not possible so we are not using this feature. Customization is lacking in benefit set-up. We are not able to create custom messages during open enrollment, add specific attachments, or select PCP for our HMO plans which is pretty standard. Notifications for Non-Banking Days. They pop up every time you go back to the dashboard. There should be a button to click I don't want to see this message anymore. Customer Service is great and responsive but sometimes you get different answers from different reps.

Made the switch from Intuit

Opmerkingen: Onboarding, when we went remote during the pandemic we desperately needed to onboard remotely and this was the perfect solution.

Pluspunten:

This is a total HRIS solution that is inexpensive and easy to use. You can choose what services to add and use and they all work together.

Minpunten:

There are 3 different websites for different tasks, one for payroll, benefits, etc., another for recruiting and onboarding which imports into the payroll website, and a third for management and employee info. Wish it was all on one site and a separate website for employees, otherwise, no complaints.

EMployee Management system

Opmerkingen: great I would not change the system or use another EMS.

Pluspunten:

It meets all our needs from payroll to benefits and is customizable has needed.

Minpunten:

they need to add additional customer services hours.

APS Review

Pluspunten:

Seamlessly downloads hours into the Batch & interfaces with our in-house GL System and 401K Recordkeeper.

Minpunten:

Some of the listed Reports in the System could use larger font and more consistent page breaking.

A satisfied APS costumer

Opmerkingen: We have been able to bring several HR functions under one software platform. The ease of use and communications piece has saved us so much administrative time.

Pluspunten:

I find the software very easy to use and the support team is responsive and very helpful.

Minpunten:

Some of the ACA functions seem to be cumbersome and have taken a little extra time to learn and use.

Company Listens to Feedback and IMPROVES

Opmerkingen: I am loving APS. I am new to my position and this is the first time I have used APS and it has been great. I really appreciate the customer service more than anything. I have worked with other HRIS and payroll companies in the past and literally have been on hold for over 20 minutes! With APS, if they don't answer (rare), I send them an email and always hear back the same day. I also have a team of 3-4 people that work specifically with my company so they understand my challenges better than having 300 different people I might get at another customer service department.

Pluspunten:

The software is user friendly for the most part. Any time I have concerns, questions, or suggestions, the customer service team is amazing. They listen to my problems and solve anything. If they do not have a solution, they offer to put in a feature enhancement request which goes to their product development team. It is very rare with a software or payroll company that your suggestions matter. I also appreciate the broad spectrum that I have access to. I can track and manage several aspects of the HR department all from one software program. Also, they offer an online portal for employees to access EVERYTHING. I can upload the employee handbook, benefit presentations, and other documents for employees to view and sign off on electronically. They can also view their paystubs, w-2's, etc. They can even change their demographics, W-4 withholdings, or benefit elections online. It is a huge time (and paper) saver for me!

Minpunten:

I have two primary concerns that are not able to be fixed at this time. I am not a fan of the timekeeping options. We can only have the computers, tablet, or a hand scanning device. Unfortunately, in my field, the hand scanning sensor gets dirty and isn't able to be cleaned easily. Also, we have wi-fi issues so the computers/tablets can be a struggle. I am hoping that they will develop a more traditional timeclock in the future or have the ability to sync with 3rd party timekeeping systems. My other concern is the interfacing. It feels like I have to do a lot of clicking back and forth. I would like to be able to select the employees names and then access EVERYTHING about that employee (payroll, HR, demographics, etc.). It's not really a big deal though and I am quick enough at it that I doubt it is costing more time even but it would just be convenient to have it all in one tab.

I have had a wonderful experience using APS as our payroll software. It is a great product and site!

Pluspunten:

What I like most about this product is how everything I need is available at any time I need it as well as being very easy to navigate on the site once logged in. It is very user-friendly and helpful with all needs that I may have as well as requests needed for employees. It is as easy as logging onto the site and clicking two to three times to get exactly what I need. I have had to run reports for myself for office functions as well as a request from an employee and it is always very easy and helpful. I believe we get our money worth by using this product on a weekly basis. It seems to fit all our needs as a company and my needs as an administrator. I have had to call on our account manager a few times and when doing so, every time she has been extremely helpful and efficient in helping me find and get what I need to be done. The quality that this software offers us as a company is hands down the best I have ever had. I have worked with APS for several years now. At one time I processed payroll with APS for about 1500 people bi-weekly and I now do it weekly for about 10. So whether you have 1500 or 10 people to conduct a payroll for weekly or biweekly, APS has made it very efficient and easy to navigate their product and easy to search and find exactly the reports needed. I look forward to watching them grow while we grow and using them now and in our future. There would be no other company that I feel could compare to or offer what APS has been able to do for us. The BEST quality!! From the site to the account manager, they have not only met but exceeded our expectations.

So happy with APS!

Opmerkingen: We are thrilled with APS and the service we receive. We can't get over how often we ask for something and how responsive they are to our needs. We have seen enhancements be made that we didn't even ask for just because it made sense and they were able to do it!

Pluspunten:

The system allows all of our processes to be integrated and it is so user friendly. It has saved us so much time because we don't have to re-key the same items over and over again in different systems. Our staff love all the added features they now get.

Minpunten:

We really need a company-wide calendar view of approved PTO requests and I wish that the performance appraisal module had more features. On the rare occasion we have had to correct an error, APS corrects things quickly but we cannot always see what happens in the background and we sometimes struggle to understand the correction and how different GL accounts are affected, etc. Also, Report Writer and Report Builder are not completely compatible so sometimes it is difficult to pull everything we need in one report - I probably just need more training and practice.

An Absolute Pleasure to Work With APS

Opmerkingen: Simplify time keeping on three sites, make payroll process more user friendly and eliminate printing paper reports, integrate with QuickBooks software, and streamline on-boarding and information collection.

Pluspunten:

The setup was easy, their team did most of the work. I really like having a team of people assigned to my account that I have came to know and rely on, so I deal with the same people all the time. Help is an email or phone call away and my team are very responsive. Customer service is awesome!

Minpunten:

Not much to dislike. In fact, what I do not like is that my own HR people haven’t utilized the on-boarding and HR functions or the software as of yet. The mobile services are not perfect and take some time to get functioning.

Bumpy at start, but getting better.

Opmerkingen: Having all employee information available quickly both to employee and manager.

Pluspunten:

Everything is in once place. Payroll, reviews, goals, employee events, employee documentation. It's all in one place and available for the employee, manager, and HR to review when needed.

Minpunten:

Auditing vacation or personal time is not easy. The audit requires multiple reports and those reports do not download using same format for easy combining of info. For instance, one report may show employee name as Doe, Jane (####). The next report may show the employee name as Doe Jane. When using formulas in Excel, your common denominator is your name. But if the name does not report in the same format on both reports, you cannot combine. The reports I am speaking of are already setup reports. I did also setup my own reports, but they reported the same way. This is one example of several that the formatting doesn't report the same.

Easy to Use

Pluspunten:

We use to manage our payroll in house which took a significant amount of time, even with a small number of employees. Switching to APS helped save time and allowed for a easier and more efficient way of tracking payroll. There are tons of different reports you can run and everything is very user friendly. If there is ever a question on anything our customer service agent is quick to respond and help. It's been great having all our employee information in one place!

Minpunten:

A few instances of frustration where some of our benefits have not calculated correctly. I'm not sure if there was lack of communication upon setup or what happened. Anytime we have ran into this APS saw that a solution was made.

Excellent Customer Support

Pluspunten:

I think their customer service is top notch. I love the fact that I can always pick up the phone and get someone immediately or send an email with a request and get a response back within one business day. This kind of service is rare these days. I really like that applicants automatically move from APS Recruiting to APS Onboarding and then to Employee payroll account. I am very glad that we streamlined this process with APS.

Minpunten:

I wish we could view multiple screens at the same time. Currently, if I want to view multiple reports at the same time, I have to back out and re-enter the info again. This part is not very user friendly. It requires too much going back and forth from one report to another. Another thing that I do not like is that the system logs you out if there is no activity for so many minutes. I wish the user can set the time when this should happen. I feel like I am constantly getting logged out and have to log back in.

Great customer support for our growing company

Opmerkingen: We are happy with the services and support we get from APS.

Pluspunten:

We love the personalized customer support team. They have been with us ever since implementation and are always available to answer questions, provide troubleshooting help, or with site assistance. The site is pretty user friendly within each company and the payroll processing portion is so simple compared to some other "bigger name" providers. Its nice having the HR functions (such as an ATS and On-Boarding system) all in the same place as our payroll. Its a good system for a reasonable price.

Minpunten:

It seems like the APS Dev team is still working on improving glitches and the entire system's functionality. They are usually able to help us accommodate needs for our company, but some things to improve ease of access/functionality haven't been developed yet. The system seems to work better on certain browsers (such as Google Chrome vs Safari). Also, they are working on improving site speed and accessibility from handheld devices such as tablets. The payroll site is almost unusable from smart phones, so if you need to access information while on the road, you have to wait until you are back at a computer. Tablets also seem to have trouble within certain areas like APS Hire.

Good Value Payroll HR Software

Opmerkingen: Very good experience, reliable with good support and expanding feature set

Pluspunten:

It offers many of the features that other brands do at a lower cost

Minpunten:

UI could use some improvement to make it more intuitive

APS saves time and money

Opmerkingen: I was especially impressed with the implementation process. APS employees stayed late and worked to get our first payroll out timely and correctly. We didn't have a missed or late payroll during the change over.

Pluspunten:

APS is totally automated. My processing time for a payroll of 230 employees went from 2 days to 2 hours. Supervisors and employees also save time and no longer duplicate work. Once submitted, APS is ready to run reports on the payroll within minutes. The support team is quick to answer questions and always courteous. We have no unresolved problems.

Minpunten:

Reports are somewhat limited. No report can include information from the different categories. Time and Attendance can only report from the employee timesheets. Payroll can only report from the payroll module. Additionally, the automated process involves some rounding of amounts that sometimes need to be adjusted.

WE LOVE APS!

Opmerkingen: APS makes payroll / hr work easy. They handle everything from cutting the checks to payroll tax deposits to the quarterly payroll returns and w2s. I don't worry about completing timely reports or being late on a tax deposits because APS handles it all for me.

Pluspunten:

The account managers are extremely polite and helpful and always resolve my issues quickly. I love having APS handle all my payroll needs because it takes the work out of payroll. I have had up to 3 businesses using their software at one time and it was one of the best decisions Ive ever made while owning small businesses. Plus, the production manager The support staff always goes the extra mile to help me!!

Minpunten:

There seems to be a "glitch" in the Creating Payroll section that doesn't save the entered hours under time entry the first time you enter it, causing me to have to enter the hours more than once.

APS review

Pluspunten:

Easy to use for payroll and benefits.

Minpunten:

Some of the reports are hard to create.