athenaOne reviews

easy to use

Opmerkingen: I am using it in my work and I have not received any complaint of difficulty or malfunction with payment from the patient and just this week, I have used athenaone as a patient used when I paid my bill from Banner Health. I can truly say it is a very good and recommendable software to use.

Pluspunten:

It is easy to use, fast and transactions are safe. As of today, I did not encounter any patient that complains when it comes to their billing statements with athenaone software. The statement enters through a link sent via SMS and email, in that way the patients will have choices in whatever mode they want to use to access their medical bill.

Minpunten:

The only thing I would suggest for improvement is that once the patient settled the bill, they cannot review back immediately the previous bill posted but from the admin side, if there are any query from the patient, all the details can be accessed and viewed by the health care staff so it is still east to assist the patient.

Perfect for us!

Opmerkingen: In general I relate to the mission of Athena and see the work happening to address the hard issues in healthcare which feels supportive.

Pluspunten:

AthenaOne is focused on making the work we do each day simpler. They listen and use the customer voice to drive changes in the product.

Minpunten:

First level case responses are gat don’t address the issue adequately.

Bait and Switch

Opmerkingen: The athena account manager position ( or title de jour) has been a revolving door. We have never had a meaningful relationship with them before we are assigned a new manager.

Pluspunten:

The EMR was initially easy to set up. The billing functionality was adequate at first

Minpunten:

Any requests for improvement are completely ignored. For instance, from the start we were told that an android app was just around the corner. That is still their position 13 years later....it will never happen. We are just told to "put it on the suggestion board". However, the reason for my review today is that the price has suddenly jumped in a huge way. Even though we have been told that the price (Percentage of GROSS collections) will drop over time, they have just raised the percentage that they take again. This is being blamed on "inflation" but obviously inflation alone will increase their withholding since they are on a percentage of collections basis. They in fact are just taking a bigger piece of the pie. Totally dishonest. And it is being done against our will, with no contract negotiation.

Excellent product, poor onboarding implementation.

Opmerkingen: AthenaOne allowed our business to consolidate many of our third-party apps into one complete EHR system.

Pluspunten:

AthenaOne is an all-in-one EHR system that has most, if not all, the features one could want in their EHR. If you wish to consolidate your softwares into one product, AthenaOne is a good option.

Minpunten:

The worst part of AthenaOne was the lengthy onboarding process. While it is to be expected when switching EHR systems, our original sales representative did not give an accurate impression of just how extensive and lengthy the implementation is. Expect to need several full time employees working only on integration for several months.

Great all around

Opmerkingen: Overall, my experience has been very positive with Athena.

Pluspunten:

Athena asks for client feedback (often and in different ways) and actually acts on those suggestions. In this way, Athena develops a product that is more useful to the users.

Minpunten:

CSC interactions. Support is not tailored to the sophistication of the user. Often times, we contact support as a last resort after trying various methods to solve the issue. CSC starts at the most basic level of response and then takes additional time to escalate the issue to a higher level of support.

Going in to second year with Athena

Opmerkingen: Due to the number of posting errors, frequent changes of account service managers and the need for additional staff to handle the many issues that come up daily, I would never be able to recommend this product to any office.

Pluspunten:

There is really little that I can say about liking this software

Minpunten:

Everything to do with billing claims and posting the monies. In addition, Athena calls and texts our patients excessively, to the point that a lot of them have opted out of notifications. I have had several patients recently who wanted Athena's number to complain about their service. That is another thing, you do not have the phone number of that one go-to person for assistance when you hit a wall.

Tread Carefully and do not believe the sales rep

Opmerkingen: The EMR is ok to work with. I think combining with the RCM has really made the experience terrible. Please do not use their RCM or their billing service, you will lose money, miss deadlines for timely filing. They don't notify the practice if there is a large patient balance so you can't collect on time. They are so slow in updating patient and insurance payments so you don't know on time if your claims are denied early enough to take corrective action. This has been more frustrating. Once I took up the billing myself, life was so much easier. They also said you could downgrade at anytime, well there are stipulations to that, DO NOT BELIEVE WHAT THEY TELL YOU. They say you'll have CSM (customer service manager) to help make sure your billing is going well; well, that's if you ever get one to speak to you. They were supposed to reach out monthly to ensure you are getting all the money due to be paid to you, no one reached out to me. 3 months in, I started wondering so I reached out, then they switched me to someone else who was trying to sell me more products. I would not recommend their billing services or RCM at all. Just get your own biller.

Pluspunten:

The EMR has good templates, the patient portal is pretty good. Implementation was the worst, they use these people who live in other countries who have the most minimum knowledge so implementing this was as stressful as using their RCUM. I had to ask for someone else because my go-live date was due and this guy could not answer my questions.

Minpunten:

The RCM and billing service is the worst. Don't even attempt it.

athenaOne Review

Opmerkingen: I love athenaOne it is very user friendly!! It meets most all specialty needs. The growth and products that are offered makes me even more excited about the product

Pluspunten:

User friendly and all the improvements and updates Athena continues to make.

Minpunten:

Pharmacy prior auths - they seem to be a problem in several of our tablespaces

Acceptable for ambulatory clinic but not for hospital

Pluspunten:

We use Athena in both hospital and clinic. We love the clinic side. Very user friendly.

Minpunten:

Medication reconciliation needs improved.

Some good features, but bad layout

Opmerkingen: It served its purpose while I was in school and I think it was chosen because it worked with multiple disciplines, but I never considered it for my own practice after graduation. It was too slow and not customizable enough.

Pluspunten:

The templates and text shortcuts were probably the best part of this software. The ability to add drop down menus and text boxes to your text shortcuts was extremely helpful for creating templates. The ability to share those shortcuts was also very useful for providing the same template to multiple people. Epocrates, which is the prescription side of Athena was also very nice for looking up drug interactions.

Minpunten:

The layout of this software is terrible. Very confusing and it takes a lot of clicking to access any part of the patient’s chart. Not to mention switching between different sections of the chart requires the doctor who click and wait for the new page to load. This would have been much better if Athena used a more standard SOAP format all on one page.

Modular Flexibility and 24/7 Access with Value

Opmerkingen: Great experience for over 8 years now; many of my peers wish they had switched to Athena once they see the capabilities of the product.

Pluspunten:

I have seen this software grow over the years and now have friends using it within multiple different services lines in the healthcare industry. Some of the key pros I can think of quickly include: - Flexibility, (features and design allow of different service locations, and different physicians within the same practice to see/edit EMR information to fit the individual) - Transparency, (live EMR, Practice Management, Quality Management information is real time) - ACCESS, simultaneous information access by multiple personnel in the same (or different) practice location I personally use the product to manage primary care, imaging, laboratory, and physical therapy business lines simultaneously - Communication with team members and patients by methods of preference (patients can select how they prefer to receive communications (phone, email, text or all) - Customer service, both online and by phone access the clients get answers to questions quickly. - Fantastic Online training syllabus. Staff and watch interactive videos to learn new (and more efficient) techniques to use the software in daily tasks. The training material is available 24/7 and moves at the pace the employee prefers. - Remote access, key team members and physicians can access the information from anywhere at anytime greatly improving communications.

Minpunten:

Advancement requests,or recommendations for improvements, from clients are rated and scored by clients across the system, which is a great design! Recommendations from the User Community require time to develop, grade, prioritize and implement. Eventually, the highest costumer rated recommendations get attention and are implemented with accuracy; just takes time.

AthenaHealth meets our needs

Opmerkingen: My previous experience is with a large health organization with a home grown EHR. As I was involved in the design of that system, I was initially worried about moving to a vendor product. Thankfully that design experience helped me in the transition over to Athena and allowed my organization to anticipate and mitigate issues with data conversion and implementation that many organizations struggle with when changing systems. Overall our transition was smooth and resulted in minimal loss of productivity.

Pluspunten:

Easy to use with an intuitive interface that works well for ambulatory providers Company is responsive to issues and "flow-busters" Near zero downtime Revenue stream up significantly

Minpunten:

Athena may not be tailor made to my specialty, but that is a small trade off for up time and interoperability

Athena EMR

Opmerkingen: Overall, very good EMR. Great price. Poor support and improvements on hospital platform

Pluspunten:

Lots of billing intelligence and assistance.

Minpunten:

They focus heavily on the ambulatory side, and not as much on the hospital side. Also- long wait times for customer support.

Its All My Fault

Pluspunten:

Software is web based and accessible from any computer connected to the web. Integrates document handling as well as notes and billing into one package. I reviewed a lot of products over the years and the basic design principle is what I was looking for.

Minpunten:

Our experience was simply unfathomable. We were on this product for just less than one year. Training and setup takes 3 months, not unreasonable but also they don't really understand small practices and how to train them. While various types of software are something I'm familiar with, and I found templates easy to make as well as modify, we were misinformed about what we were getting, and many of the bad experiences posted here were also experienced by us. We vetted this product as well as we could. We did a site visit, everyone we talked to was very happy with it. However, about the time we went on the product we understand that we were not alone in what followed, but it took weeks of searching to locate the others. Prior users, who had been happy also reported to us that they were struggling with it now. Another clinic in our town was struggling, one of their staff told me that they "hated it" but they apparently are not willing to speak out openly. We were experienced EMR users, having used more than one product and having 13 years of experience. Vendor training and support staff do not really understand their product, nor can they really help with other than simple questions. If there is a functional problem, you are just out of luck. They are just wasting your time online much of the time. We spent hours on the phone, week after week after week. Months of heavy, unbelievably hard and long days, working 15, 18, 21 hours in a day, and still unable to get encounters done. Over 100K in unsubmitted billings, unable to close the encounters. We kept customizing the workflow, adding encounter plans, adding templates, and the system kept getting slower, and slower, and slower, by the last month we were getting dropped off 20-30 times a day and the system was not responding to us for agonizingly long periods of time. Tech support absent, like the Wizard of Oz behind the curtain, saying everything is functioning well. We had one good month, only one, which deluded us into continuing to try to work with them. Three account representatives in 8 months, none of them did anything but the last one, who actually visited our office and told us we had not been informed of a problem using our OS and Athena, and that we "should have been told." Later, he retracts everything while on the phone with his supervisor saying "I was wrong." My patients repeatedly told me that the patient portal was so slow that they just stopped using it. They blamed our ISP first (we used it from 5 different locations with around 18 different computers), then it was our network, my staff, me, and in the end it was "something wrong with" my equipment but not a problem on their end. Complete and utter denial of a problem with the software. My staff hours rose by a minimum 20-30% on Athena, not decreasing as we expected, my hours nearly doubled, my ARNP quit because she wasn't able to see patients fast enough to actually make an income, she was working 8-12 hours a day to see 8 patients. Staff informed me that misfiling of documents by Athena and their having to refile them was taking 2-3 times longer than if they simply filed them all themselves. This misfiling continued despite our efforts to get it corrected and despite some documents having the actual filing category in large bold print at the top of the page so they wouldn't have to figure it out. We spent unbelievable amounts of time logging in, getting kicked off, getting unresponsive screens, and watching the "Wheel of Time" (apologies to the late Robert Jordan but he and his writing team haven't seen anything like the "Wheel of Time" that we experienced). It could take longer to submit a billing than it actually took to see a brief patient. It could take longer to document a visit for a complex patient than it took to see them. This product could do it, but it was nonfunctional to much of the time. We tried to get to talk directly to the technicians, they would not allow us, we tried to get in contact with the higher management and the people we were working with terminated our contract 11 months in, giving us the required three months notice. Three to four weeks later the system became essentially unresponsive most of the time, we had to either close immediately and declare bankruptcy or go back to our old EMR. We went back and pulled out of the mess. It was to late though, I closed my practice just 10 days ago, after 14 years, I was not able to accumulate enough financial reserve to attempt another transition before ICD 10 goes into effect. In my office, a 14 year old server, lowest cost Dell from 2001, single processor, 2 GB of RAM, handling outgoing faxes, importing incoming faxes from a Brother MFC, all incoming documents, an entire record system, a document handling library service with literally scores of thousands of documents in an electronic filing cabinet, with literally probably hundreds of thousands of pages of documentation, and my entire library of documents from 1998 onward, was able to easily outperform the Athena product. I worked hard to make sure we had a good platform on our end, we had a gigabit network, new cabling, gigabit switches and ethernet cards, SSD's on all our PC's, and more ISP bandwidth than a nearby 90 bed nursing facility has for their TV, PC's, and their staff to use...all for a small 1.4 FTE solo practice with 5 persons using it. It didn't matter, the system was not responsive.

Consultant with AthenaNet in different practices

Opmerkingen: My business partner and I have had extensive experience with AthenaNet and EMRs, in general within a spread of different medical practices. AthenaNet is similar to any other EMR in that it works really well for some practices and not as well in others.

Pluspunten:

The billing component is extremely beneficial though, I have found that some of my offices have thought that is does ALL billing. (Again, I think it's a lack of understanding and initial training.) The access to helpline is great. Having a live person to talk to has been helpful. (It's sometimes can take longer periods of time to come to a solution but they normally stay patient until there is a solution. I've been on the phone with help desk for up to 3 hours before.) Educational videos are always available for staff to turn back to. Live in-office trainings would help AthenaNet to be more successful. (I had a cardiologist go-live with AthenaNet then 3 weeks later returned back to his original EMR. I believe it was because of the lack in training. Physicians don't typically take time to watch training videos.) The EMR continues to evolve based changes in health care. AthenaNet assigning scanned paper work to patient charts.

Minpunten:

Common complaints we hear from physicians, staff and admin - there is a lot of scrolling within a patient chart. Yes, you can jump using links but it takes a lot of retraining old habits. Quality Reports can't be adjusted - such as running reports for quality measures for different time periods for in-office comparison. Dates within reports don't show up in the header when printed. Defaults are practice wide and can't be adjusted.

Better than the rest

Opmerkingen: Our practice has been using Athena for our practice management software for over 10 years and we implemented the Athenaclinicals EMR in 09/2012.

Pluspunten:

Athenaclinicals has made Meaningful Use a manageable task by providing us with resources such as a checklist, status list and recommendations to meet Meaningful Use. Also they stay informed about the latest regulations and changes so that we can focus more on treating our patients and managing our practice. The billing functionality has definitely helped improve our A/R as well as assist us in tracking encounters to ensure we bill everything our providers do. Their credentialing functionality has also been helpful in assisting with enrollment and credentialing verification. The EMR and charting functionality is very comparable to other available software.

Minpunten:

The biggest issue we have run into in the past year is with regards to customer service. Athena has changed the way they handle issues that cannot be resolved by your initial CSC call. The only way to "speak to" or contact the people working on your issue is via Athena email. Unfortunately, this leads to miscommunication, confusion, frustration and delays in resolution. Completing certain tasks are more cumbersome than necessary, at least based on the opinions of our providers and staff. They feel they have to click more "buttons" and complete more "steps" to get to their end result eg. check-in, processing documents, charting. Athena has so many different features and functionality that it is difficult to make sure you are utilizing the software to it's fullest capabilities for your practice and specialty.

5 Star Review

Opmerkingen: Our office went live with Athena Communicator and Collector in September of 2013. We had previously used 2 other billers and schedulers/management systems at that point and I have to say we are all glad that we chose Athena. The customer service department and our implementation team were beyond helpful. We appreciate that Athena is ever changing, and always looking to improve the ease of business and quality of care. As we know, no product is ever perfect, but Athena comes pretty darn close. The team at Athena actively listens to concerns and suggestions from their customers. I have dealt with many companies who "understand your struggle" but can't do anything about it or "are very sorry, but that's just the way it is". Athena, is NOT that type of company. They have interactive message boards that you can talk to other practices having issues and also Athena team members, so together a plan can be created to alleviate the problems you are having. Not to say EVERYTHING can be as perfect as you want it, but there have been enough changes in Athena where the direct action was taken from a concern or complaint that makes us as a customer feels valued and understood. A real testament to Athena should be that we looked at their Clinicals product in 2013, but our provider didn't see enough of what he was looking for to change from our current EMR to Athena Clinicals at that time. However, at the end of 2016 we revisited the idea and did some more demos, the Clinical product has changed so much (in a good way) that we have chosen to switch and are looking at implementation in March of 2017. All of our office staff and our providers feel that Athena is a solid product that helps us streamline our workflows and provide better patient care. We are very excited to embark on our next Athena journey and couldn't be happier with the products and support.

Pluspunten:

Ease of Use, Rarely any system downtimes or system issues, Receptive customer service and account managers, Transparency you can see everything that has happened and who did it

Minpunten:

This product is the most costly that we have used, however, we have definitely made more in revenue by using Athena than not.

Great reports, poor customer service

Opmerkingen: Athena has a great and robust reporting module especially helpful for practices attesting for meaningful use and PCMH, the problem with this is that it is difficult to do on your own and requires a Customer service ticket which takes a long time to get answered. The charting is easy once you get your templates setup. If you do not do this on the front end (during implementation) getting help to do later is impossible and you will need help as it is not very intuitive. Many templates were lost during one of their upgrades without warning so it has been difficult to rebuild them. We have grown and added locations while on Athena and because they are your primary biller if they do not verify all of the credentialing that you send them you cannot bill. This was problematic because you cannot directly talk to the persons doing this there is always a go-between with Athena. I love the EPCS for patients requiring a schedule, as a pediatrician I have quite a few ADHD pts and nice not to worry about assessing where prescriptions really lost! No need for paper. However, with one of their upgrades, I can no longer save medications so must write sig and quantity for every medication each time which is time-consuming. Lastly, the promised billing has failed our practice. The workflow was to be we would not need a biller and get increased revenue with clean claims. We see a large Medicaid population and were not told that they had virtually no experience with that and even going to them with specifics as to the problem it would still take upwards a month to fix. Not only have we not gotten rid of our biller but increased his time as many Medicaid claims he submits thru the portal yet Athena charges us for this. The account managers are unavailable in meetings vacations or no longer with the company.
Pros: Reporting, Easy charting once template is created, EPCS, Integration of charges to the superbill
Cons: Customer support, E-prescribing, Not reasonable expectation to not need a biller, Overpriced, not a good fit if you are a practice that adds services, providers, or locations, must use their bank to receive payments and then it takes 1-2 days to get transferred to your business account

The Best EHR, but can be even better

Pluspunten:

- SO easy to use - Has excellent and easily accessible customer support - Has a system to "vote" for new ideas and improvements from users - Maximizes workflow and efficiency - Allows for fair amount of customization for organizational needs

Minpunten:

While Athena as an organization has a platform to vote on and suggest ideas, they seem less interested in improving the product that they have and more interested in moving forward as the EHR of the future. While I appreciate their aspirations, as a user, I think it would behove them to take a pause and a deep listen to what the users are asking for to improve upon what they already have. The product they have is great, but there are small glitches and ways in which it could be even more smooth and seamless and maximize profit for the users. A great example is that they don't have a well developed way of interlinking CPT2 codes to the necessary places. All this has to be done manually by the users and it is a very clunky and time consuming process. CPT2 codes are the way of the future where insurance companies will be utilizing them to quantify quality. If Athena continues to ignore this gaping lack of service, they will lose clients to other programs (i.e. Epic) which have integrated this process more fully. Athena could benefit from not just listening but acting on what FQHCs have been telling them for years as ultimately this will put them ahead of the game and prepare them for the future of medicine.

I LOVE IT!

Opmerkingen: We've been using Athenahealth since 10/2010. The first year of transition took some preparation each evening before seeing the next day of patients BUT entering the notes was my pre-visit preparation and I really got to know my patients! We designed our templates, I write and use templated notes for results - my patients get their results within hours after I receive them, and their PCP gets a copy of my note after each visit. No more calls/postage - and I have documentation that our patient opened my note and received her result!
Patients appreciate our getting things "right" and enjoy have access to their chart through the portal. Since 10/11, I walk out of the office 5 minutes after my last patient leaves; all the bills are dropped as patients leave. I do about 15-20 minutes of online charting and calling on days I'm not in the office - from the airport, on vacation, etc. Minor issues are handled by email. The last of our paper charts is scheduled for shredding soon!

Pluspunten:

It is designed for me. Information is at my fingertips and I can personalize each visit just as I did with paper. No filing, no searching. Very helpful have Epocrates built into the Rx field. I've never had an issue with support not addressing my issue.

Minpunten:

If you don't type, you won't appreciate any EMR - I take advantage of HPI, notes and Assessment fields to write/type the same note I would write in the past. (Now it's legible.) Miss having Up To Date coordinated with the chart. The system has been "out" only once in our experience - fortunately, Athena was very responsive and we were running again before we found pen/paper.

Athena satisfactions

Opmerkingen: It has been overall satisfactory

Pluspunten:

Ability to obtain raw data to measure outcomes

Minpunten:

Standards to ensure that table building spaces can easily be audited and evaluate outcomes on table spaces Reports and communicator have limited capabilities Uds data reporting and non use of super users to provide support

Horrible please look at someone else

Pluspunten:

I like the fact you can Athena fax records but you can only fax 10 pages at a time through it. More than that it said it was to large to Athena fax. I like that it uses a scanner for ID cards and ins cards. Just keeps a pic of it, does not upload info from the cards while scanning

Minpunten:

Most everything! Still need a biller! I don't know what really I am paying for with this large % they are taking from me.. We work most claims our self. When they say you have a manager to help, they just refer you to the csc.. Which is the 1800 hotline help. Most times they don't know the answer and 1 question takes 15 min to solve. They always say "let me put u on a 5 min hold while I find an answer" When I need to schedule it is not user friendly. I have to delete an apt to reschedule. Not a good flow. Now about refunding overpayments. The office has to do it! Again! This is the help Athena states.... When a claim develops a credit balance, the OVERPYMT kick code is applied and the claim moves to OVERPAID status. Then I need to review the claim and investigate whether a payer intends to recover the funds and then determine the appropriate response. Refund Takeback Unclaimed payment Clients are responsible for working claims with insurance credit balances (overpayments). This includes contacting the payer, reviewing EOBs, and initiating takebacks or refunds. There is no support at all!!! Everyone points the finger. Manager says call csc.. And csc cannot get answers. We did not get paid for 3 months when we started back in December 2015. And once I can actually get money and fill my savings again for my business I will be finding a new Emr! The worst financial decision I ever had was going w Athena and believing they are good with billing. Once you start with Athena you feel trapped because you have to stick it out or you could go bankrupt. I will be glad to talk to anyone wanting to go with Athena and tell you about all my documented problems.

functional but time-consuming EMR

Opmerkingen: Had a previous EMR from 2008-2014 that was much more pediatric-specific and pediatric-friendly. Had to make a switch when Meaningful Use happened, and Athena seemed the best of the options. It is not nearly as peds-friendly, and there is MUCH more clicking every day, every hour, every encounter. Whereas moving from paper to EMR originally sped up my work, moving from our first EMR to Athena did not speed things up and seems overall to slow things down in fact.

Pluspunten:

smart lists that know what orders might go with what diagnoses ability to remind patients of next appointments, vaccines, etc. ease of creating reports about anything integration of Portal with EMR

Minpunten:

no "office view". This is the single most frustrating part about Athena. In our old EMR, I could easily see what patients were in what room waiting for one doctor in the office all at once. THat's not possible with Athena, and without that, I will never feel completely happy with the system. I also hate how difficult it is to quickly look at recent visits, because the "Visits" tab includes phone calls, and other "encounters" that aren't the same as visits. The new streamlined version makes taking care of quality parameters impossible because of the time involved to click and wait on each one. (In the previous version, I could click on everything that was satisfied outside of Athena and then save it at once). Now I just ignore that tab due to time.

Athena in Healthcare

Opmerkingen: AthenaOne takes time to learn, but once you get the hang of it, I feel that it is straightforward. You have to learn it's nuances. From there, it is a simplified tool to help track patients, keep tasks on track & provide patient-centered care.

Pluspunten:

I think athena has many great features. It is easy to visualize the patient's demographics and recent notes about them, from your own clinic or others in the network. I love that you are able to keep up-to-date this way. For example, before seeing a patient who you referred last visit to a specialist, being able to see their assessment is quick and user friendly. Overall, I love working with athena's dashboard to keep an eye on multiple providers' buckets.

Minpunten:

I think athena takes time to get use to. There is a lot of 'clicking' involved. For example, it has a new feature with one of it's latest updates that leaves a patient case in 'data entry' until the user selects the option saying 'data entry complete' and saves it. This is an additional step that has caused some issues with providers placing cases in the wrong place or not closing them properly.

I Thank God Every Day for AthenaHealth EHR

Opmerkingen: I work in an internal medicine office. We deal with any and all kinds of medical issues. We also deal with any and all kinds of insurances. We have an integrated Athena product of scheduling, clinical and billing. I can navigate from billing issues and re submissions, to finding when a patient had his last tetnus shot, to printing out an order for a mammogram. The ease, fluidity and quality of the electronic medical records is unsurpassed only by the customer service. I thank God everyday for Athena because my life as an office manager is made 200% easier by Athena.
Just today I had a patient who needed his medical records for a specialist. I was able to fax his records within ten seconds to the other doctor and didnt miss a beat. I also can make reports on any number of issues that are important to the practice. The clinical part of the EHR is practical, intuitive and gives you access to so many aspects of the patient's needs; from quality updates on preventive care, current meds and history.
Athenahealthcare makes practicing medicine less stressful and more productive.

Pluspunten:

Easy to learn and easy to work with. Billing is great and the rules based system is so helpful and our errors are less than 1% because of it.

Minpunten:

That my internet is not as fast as the capability of the EHR.