abcoa Deal Pack reviews

Long time Deal Pack user

Opmerkingen: We have been with Deal Pack since 2003 it would be impossible to run this show without them

Pluspunten:

1) Reporting - the pre-made reports are great and if there is something that is not there you can pull any data out that you choose. 2) Intergrated accounting. Makes life easier 3) Collections - You can run a collection call route as many times as you like and in many different orders 4) Inventory - Buying a car and adding to your inventory could not be easier. It will also set up payables to either cut a check or to floor plan 5) quick deal - Selling a car and transferring it over to your finance company in a blink of an eye

Minpunten:

Drawing a blank, any time we have had an issue they are fast to react and fix it.

Great Value, Customizable and Excellent Customer Service

Opmerkingen: Very positive. My dedicated rep is very responsive and if she is not available, other support reps are great too. Frequent customer engagement is something they do well. They continue to improve with new features and communicate what things have been released or are in the pipeline. Webinars for additional training are really good.

Pluspunten:

Great value for the money. Looked at other multiple other software companies before selecting this one and their staff was the deciding factor. Their staff actually understand accounting principles so they know how to answer hard questions. They took the time to speak with our accountants before we even signed our contract to make sure we all understood how to proceed. We have very specific accounting practices our company follows and they were able to accommodate all of our requests. Text messaging and email capabilities really helped lower delinquency and engage customers more. Custom reports can be tailored to your specific needs.

Minpunten:

Can be a little clunky/buggy to start but support team always resolves any issues very quickly and often times preemptively.

Cost versus reward

Pluspunten:

Has more bells and whistles than you need

Minpunten:

Cost keeps rising with no real benefit. This is not a very user friendly system and the reports lack a lot

BHPH Operation - our experience

Opmerkingen: Frustrating at times, expensive for small businesses, but at the end of the day (with the help of Customer Support) it gets the job done. I feel the system could eventually get easy and intuitive for someone that is in it using it all the time. As with anything, it has its flaws, but overall it is a good tool to have at your disposal. The DMS programming is built on an older platform, so I feel it could benefit from an upgrade to a more intuitive and easy to use modern programming platform, but of course that could be a very expensive undertaking.

Pluspunten:

Over all the DMS is a good tool to have as it integrates and connects the different sides of our business well. The basic functions as selling, creating a deal, posting, printing, etc. are all fairly linear and easy to follow. Basic reports are also easy to find and generate. Accounting is seamless and tracks accurately.

Minpunten:

This software is not intuitive, nor is it easy to understand, pick up, follow, or figure out on your own. The accounting portion accurately keeps track of money movements, but it is not as easy to use as other accounting software in the market. Many options and reports are "buried" under different screens, so those you don't use often are easy to forget and hard to find. We often find ourselves contacting customer support to try and figure out how to do, run, or fix mistakes. Kudos to the customer support team for their awesome help, [SENSITIVE CONTENT HIDDEN], etc., are all experts, great communicators and really know how to navigate the system. With out them it would be impossible to figure out.

Great software with best in class support.

Pluspunten:

We've been using DealPack for around 7 years and it's a great software. The primary reason we bought it was for the fully integrated accounting. Their support has been consistently excellent throughout the time we've been a customer. They're responsive and they always follow up. Best I've ever experienced. The reports are very customizable and provide tremendous flexibility.

Minpunten:

The current version has so many features that workflows can seem a little clunky.

User experience

Opmerkingen: Deal Pack has helped us streamline and automate many processes that were manual in the past thus increasing productivity.

Pluspunten:

We converted over 2 years ago and can say that we have never looked back and glad we made the change. Our previous software was retired and when we choose a replacement I looked for a company that had experience in our space and was willing to work with us to enhance our productivity and Deal Pack has certainly outperformed our expectations. They listen and care about your business and they want you to succeed. A great company and family!

Minpunten:

The only this I would like to see is the expansion of the screen to accomodate newer larger displays

Deal Pack had all of the features we were looking for.

Opmerkingen: If you are looking for an all in one software this one can do it. Also, their customer service is exceptional! They are all very friendly and extremely knowledgeable.

Pluspunten:

We are a BHPH business that also has a service department. We were wanting software that could integrate accounting, sales, finance and service. We found it with DealPack.

Minpunten:

It is a very complex software, because of all of the features there are several aspects of the software to learn. I only mention it as a con because it really can do it all, you just have to put the time in to learn it.

Worry Free Loan Servicing and Accounting

Opmerkingen: Our experience has been stellar. From the first day we toured the facility and went through the demo to literally this morning's communication on a report modification, the experience has been positive and productive. Plus, the ability to have all of the data our auditors need in a format that involves very little time to accumulate has been a tremendous efficiency bonus.

Pluspunten:

1. Handles all the blocking and tackling as expected; 2. Handles some more complicated items others can't handle; 3. Nice backend accounting, receivables and payables modules means not having to link up to a separate accounting software; 4. Knowledgeable and friendly support team.

Minpunten:

1. Would like a little more flexibility to create reports. While it is possible to create a million different reports, the ability to then filter those column selections prior to running the report would save time in processing and yield the exact information requested without further modification.

Satisfied customer

Opmerkingen: I have been in the auto industry for over 20 years. I have used several different accounting systems and deal pack is one of the best.

Pluspunten:

I like that o am able to navigate easily and produce quick results.

Minpunten:

I have no complaints about the software.

Accounting dept. review

Opmerkingen: Excellent product and excellent customer service

Pluspunten:

Executions and functions calculated automatically

Minpunten:

Cannot correct errors very easily. I would love to see a "delete" transaction function or be able to modify a transaction (other than the date).

Don't waste your time and money elsewhere!

Opmerkingen: Deal Pack has simplified our day-to-day operations immensely. I am so pleased with the software and the structure it has provided for us. Best experience I have had so far with any software company!

Pluspunten:

Prior to Deal Pack, I had never come across a software that truly covers, from beginning to end, the life of the loan. From Origination, underwriting and scoring, to processing and servicing the loan and all the way to accounting. I am so impressed with all the features this software has to offer, from the scoring and forms, to the emailing and text message features, Deal Pack truly does it all! I have unfortunately been put through the wringer with other software's; over-promises and under deliveries. I did not have to go through that with Deal Pack at all. They made it very simple and easy for me to make the transition. Everyone at the company was very pleasant to work with; very helpful and super knowledgeable. I am so happy I made the switch to Deal Pack.

Minpunten:

As with any system transition, there is some pain when having to undergoing a major conversion. However, I have to say that Hope and her team were incredible. I had a great experience working from them; they handled some of the most difficult tasks and made it very efficient because they just know what they are doing. Simply the best experience I have had thus far with any software conversion and no cons whatsoever!

One of the Best

Opmerkingen: My overall experience with Deal Pack as been positive. The system and data produced is reliable. The customer support is friendly and gets any issue resolved quickly.

Pluspunten:

I like Deal Pack for 4 reasons. First, all the tools needed to run and manage a dealership are built into the DMS. Second, easy to run, reliable standard reports with the ability to customize to your desired format if needed. Third, it has integrated, real-time accounting. Forth, it has integrated real-time accounting. Yes integrated accounting is something most dealers under estimate the need for.

Minpunten:

I currently do not have anything negative to say about Deal Pack.

Ideal's Review

Pluspunten:

I have used many different software systems over the years, but this system is one of the most user friendly systems and easy to train employees to use.

Minpunten:

At times changes are made to the system to help one customer but in the process can take away something that you use. However; customer service is very easy to work with, and they are willing to correct it.

Best Software for Buy Here-Pay Here Dealers

Opmerkingen: This company is continually trying to make it's products better and they have excellent customer service. They will try to accommodate any request you make, are completely efficient, and always friendly.

Pluspunten:

Deal Pack software is easy to use, easy to learn, has features for all aspects of the business, and the customer service is excellent.

Minpunten:

I would say the thing I like lease about the software is the cost, but you get what you pay for, and that's why I am still with the company after almost 10 years. This software will never fail or let you down.

Full integration for BHPH

Opmerkingen: Customer service is outstanding

Pluspunten:

Can handle all aspects of running a BHPH company

Minpunten:

Service Center module is not as advanced as specialized service center software packages, but it is integrated.

20 year user and couldnt be happier. The product, and the team rock!

Opmerkingen: The team is top notch, and for 20 years we have been extremely happy. We spread the word constantly. We are not a BHPH but if you are, and dont have this product.... you're making a big mistake!

Pluspunten:

The accounting is incredible... although we no longer use the fni portion on a regular basis, we once did and it is capable.

Minpunten:

it would be nice to have a service department option

Great Product

Opmerkingen: Has been easy to get support when needed

Pluspunten:

The collection piece and the accounting controls

Minpunten:

We would like to see Deal Pack integrate with our ETR program which is DLRDMV. That would make the billing out of customers a one step process because it would give them their TOP at the same time.

Deal Pack Review

Opmerkingen: That we can keep it all in one spot instead of all different spread sheets

Pluspunten:

The help of the staff whenever I have questions or need help

Minpunten:

When looking for a check from the past you can't just click on the check on the GL screen to see all the info of the check

abcoa Deal Pack Review

Opmerkingen: Overall it is good. I still resent having to have paid for an entire year upon enrollment. I can see the marketing strategy as it locks in a dealership. However, the idea that if after 3 or 4 months I did not think it best, I have made a significant investment and must stay. Again, the best part of dealing with abcoa is our customer service rep.

Pluspunten:

The best thing about the software is my customer support representative. I really do not know how we could have gotten to this point without him. He is extremely knowledgeable and very patient. I never feel rushed with him and he works to be a problem solver.

Minpunten:

There are some functions that could be a little simpler such as taking an auto out of inventory. That is much too long a process.

DealPack Review

Opmerkingen: Deal Pack's customer service is always so great! You guys are always so quick to answer any questions or fix any issues that I have. I truly appreciate when one person is not available to speak to, that there is someone else who is just as knowledgeable and happy to help. I am one happy DealPack user.

Pluspunten:

How easy it is to use. The software is very user friendly.

Minpunten:

I have no issues with this software. If there is ever an issue, the DealPack team is always on top of it and is fixed right away.

Good Software

Opmerkingen: Excellent customer service

Pluspunten:

Deal Pack is a stable product and is easy to use.

Minpunten:

The software is not as eye-appealing as I would like it to be.

great service for the price

Opmerkingen: 8/10 somethings I don't like but I also use Reynolds and Reynolds and have used it for 9+ years so I may be bias.

Pluspunten:

easy to operate, AMAZING customer service. I call often and always get wonderful service.

Minpunten:

Not have controlled accounts. Like Taxes paid by our customers. Id like it to be controlled so i can pull up a stock number and see what that customer has paid towards their sales tax.

Review of Deal Pack

Opmerkingen: I am very happy. Customer service regarding signing up new dealers and getting them on the system is very quick.

Pluspunten:

Deal Pack created our software program for floor planning

Minpunten:

It takes a long time to make changes to the product and there are bugs in the programs when you correct a program another is affected.

more than satisfied

Pluspunten:

We have been using Deal Pack for close to 20 years. The biggest pros are easy to use and customer service is great.

Minpunten:

I do not have anything negative to saw about Deal pack. Whenever I have ad an Issue they have been quick to solve it.

My rep is always very helpful and the tutorials are easy to access and read

Opmerkingen: ease of use, customization

Pluspunten:

It is very user friendly for it's basic functions and they are usually very quick to offer customizations if necessary

Minpunten:

Other reps are not usually as helpful as she is so it's difficult if she's not available. Also some of the collections reports/ques and module features are a little complicated and hard to explain to new employees