Tix reviews

Madison Lyric Stage Glad We Switched to Tix!

Opmerkingen: Working with our sales manager, Iris, is the best part of all. She demonstrates a comprehensive understanding of the Tix platform and how to achieve both standard setups and customizations. She is very responsive to our email requests, and if she doesn't know the answer herself, she is ready to find the answer timely. Perhaps best of all, she is courteous and good-humored in the face of stresses others may be feeling.

Pluspunten:

We have distinctly benefitted from adopting Tix. It has allowed us to have reserved seating with ease, in setup and customization, ease in the customer's online experience, and reports for front desk and back office staff. Its reliable automated processes and flexible customizations for ticketing confirmations and event reminders have relieved us of considerable manual work that we simply no longer had time for, freeing time to provide better personal assistance when needed. The flexibilities possible in combining event attributes, ticket types, patron types, and discounts are excellent. The payment processing passthrough from Tix to PayPal works very well, as does the emailing of sales notices and sales summaries to back office staff. The patron interface seems to be intuitive and easy to use, judging by the low level of assistance we have had to provide in ordering. While you have to commit to a certain amount of learning to get the most out of the platform, we have encountered very few customizations that we couldn't do for ourselves. After a year's learning and experience, we feel confident to work independently with a minimum of assistance from customer service and with a minimum of error.

Minpunten:

The report writer is meant to be adaptable to a really wide variety of organizations, situations, and needs, but can be a bit persnickety to deal with. On the other hand, customer service assistance with report writing, in the form of our sales manager, is excellent.

Perfect software for assigned seating

Opmerkingen: Tix is constantly striving to improve their software. If I have a suggestion, odds are, it's already a project in the works. They are always listening to their customers and changing their software to fit their needs. They take the time to educate us on using their software and keep us updated with any new changes.

Pluspunten:

Tix is the only company able to accommodate our unique needs with our festival requiring two separate seating charts for one event. They are also one of the rare ticketing companies that allow us to easily change the order for a customer. The customer service is superb and they communicate clearly with realistic deadlines of when new seating charts can be designed.

Minpunten:

Our lives would be significantly easier if we could check in guests by their first and last name, but I know it's in the near future :)

Praise for [sensitive content hidden]

Pluspunten:

Our Account Rep, [sensitive content hidden], offers incredibly prompt, thorough communication and service.

Minpunten:

Reliability of the scanning feature is spotty and requires WiFi

Personal interaction with staff is excellent, navigation of site not easy.

Opmerkingen: Cannot easily find solutions to problems on our own, generally must call and speak with rep to get answer - it works if its during office hours but not on weekends or evenings. At times feel as though I'm going in a circle.

Tix.com is the BEST in the businesses

Opmerkingen: They have been wonderful and supportive. When I email my rep she has a response with support very quickly. I am amazed at how supportive they are and answer questions so quickly and make things easy. This is probably the most important part of such a service. Having support makes it even better.

Pluspunten:

It's easy and simple to use and have detailed features. We are able to set up the box office anywhere as we have a few venues and places we sell tickets. And we can also do phone sales from our home office.

Minpunten:

The printing of the tickets. We don't use a ticket printer at the moment due to budget, so we use a regular printer. It would be nice to have more than one ticket printed per page, but this is a minor issue that we have worked around. It does not effect our work.

Fight Club OC Loves Tix

Opmerkingen: The staff at tix is always right there when you need them, so there is that comfort and support when you do have an occasional question or issue if any.

Pluspunten:

I love that tix built a season seat program into their backend which allowed me to click on one seat and print that seat for all six of my shows. Allowing me to sell a season seat... Brilliant!

Minpunten:

The only thing I don't like is when I am picking seats out on the back end, the pop up screen always seems to get in the way of the next seat that I am picking. Probably an easy fix I just haven't brought it up to them yet to fix.

Easy to Use

Pluspunten:

We wanted a ticketing software that was easy to use for us and our guests and Tix has been great so far.

Minpunten:

How the group rates are set up is a little funky.

Great platform and customer service !

Opmerkingen: Not thrill with pronouns listed on emails from the team. This is divisive / political and has no place in the corporate world but Customer service makes up for it.

Pluspunten:

Easy to use! Great customer support! I highly recommend Tix.com

Minpunten:

Cant keep my credit card on file but other than that all is good.

Tix is my go-to ticketing system

Opmerkingen: I’ve been a tix.com customer for many years now and am impressed how the system continues to grow and expand with the changes in the industry. Plus, as I mentioned below, their customer service is the best.

Pluspunten:

Tix is a very friendly system to use. I like how it has all the features I need for small & mid-size events, yet their customer service treats me as if I’m their largest client. They have the BEST customer service in the industry, hands down. I’ve used them for many different events of all shapes and sized and am consistently happy and impressed.

Minpunten:

Honestly, the only thing I can come up to complain about is that sometimes tix opens a bunch of windows and I can get confused as to which I’m working in. The good news is that it doesn’t seem to cause any issues. I just close them and start again, no harm, no foul.

Carpenter Center Review

Opmerkingen: Excellent. [SENSITIVE CONTENT] has input all our patrons into the system and we are ready to try our first online renewal June 1

Pluspunten:

Easy to build events and your customer support

Minpunten:

Everything in the transition from Ovation to TIX has been very easy, thanks to [SENSITIVE CONTENT].

Easy, efficient and inexpensive!

Opmerkingen: We used to spend countless hours chasing tickets and providing maintenance for our ticket printers. As a service provider, when it came time to determine what system to use for printing tickets and tracking customer support issues, I knew there were a lot of choices. I looked into ticketing systems I have used in the past that require a lot of support and local maintenance and found a few light weight systems that I could install myself. Since coming on board in 2008, Tix.com has been n amazing support system for our company.
These days, I try modeling our own support after Tix. com's. The service is great, the product is awesome, and they have an extensive help center to help answer any questions. The ticketing service itself is intuitive and easy to use. Would definitely recommend it!. It's very convenient and we now have the right tool to support our guests. Our guests are updated via emails directly and I received notices 24/7 of any tickets created. Tix. com fulfills all of my current needs and is a robust option for the future when the business takes off and I have a few more agents working with me, or a hundred:). This system has already proven that it can grow with our needs. We are more than satisfied with TIX. com. It has provided the support and training as well as its social media links, which helps us stay connected to our customers.

Great experience with Tix

Opmerkingen: Greatly appreciate the wonderful customer service with Iris, she always worked hard to meet our needs with our events and went above and beyond in the way that she helped and always gave assistance quickly. She was always easy to get a hold of and offered detailed help both to assist and enable to do it oneself. This was a much better experience when we were switched to be under her care and management.
I find the layout of Tix to be difficult to learn from the back end, and still find myself searching for certain functions even after using it for two events now. This could be more user friendly/intuitive for those who aren't used to these type of systems.
Love all the different options with Tix, with so many variables for surveys, donations, coupon codes, etc. There is so much you can do with your event which is very helpful for complex events.
Overall very happy with Tix and glad we chose to go with them again for our second event.

Its a learning curve

Opmerkingen: Although there are a lot of components to setting up ticket sales of multiple types, at multiple price points and with multiple distribution options, I wish the Tix system was a little more user friendly. I'm a reader and generally very adapt with new software and I struggled to navigate the system for the first time. I required a lot of customer support, which was excellent, its just a burden to ask 50 questions to accomplish one task. It might have been nice to see a tutorial video to lessen the excessive amount of hand holding for newbies. Now that I understand the system, it's a piece of cake, the beginning was rough. Our service rep was very helpful, thorough and attentive, I appreciate his help more than I can say!

NMTA Annual Event Tix Review

Opmerkingen: This is the first time I have used a program like this. I had looked for one in the past for another business I am involved in but the costs were too high. This product is very affordable for smaller productions and events such as ours. Iris was super helpful in the process and was always very prompt in attending to our questions and concerns.

Pluspunten:

Cost, ability to customize seating arrangements, ability to pass cost along to end user. Customer service was great!

Minpunten:

Our only issue was checking in our guests at the event in a timely manner. This is largely a planning issue on our part. We didn't make proper use of the bar code on the tickets.

Tix: Great service!

Opmerkingen: Very happy with Tix. Our account manager, Steve, is incredibly helpful - and very patient. Our company has not had a comprehensive ticketing system before so it's been a steep learning curve. Steve has guided us step by step. He has helped us to tailor the system to our needs, and even has had his programmers customize elements.

Excellent ticketing software for setting up events and managing ticket sales

Opmerkingen: Once you gain familiarity with the software, it is easy to set up events on your own and manage the entire ticket process. I have been using the software for the past three years for the Westside Ballet of Santa Monica's two annual productions. It is very easy to use as an event manager and the customer service response when I have questions is prompt and helpful. The ticket production is efficient. There is helpful information on the site that allows you to figure out how to do many transactions.
The only negatives that we receive from customers buying tickets is that sometimes, there are difficulties with credit card processing or they have problems entering account information.

We love Tix! user-friendly and great support staff!

Opmerkingen: We at the Miami Childrens Theater were looking for new ticket software company and were recommended Tix by another group. We are glad we signed up! Easy to use with a clear interface.

Pluspunten:

Easy to use...easy to understand.

Minpunten:

None, honestly.

User-friendly software for both the buyer and backroom administrator.

Opmerkingen: I hadn't used ticketing software as an admin before, so needed guidance from Silvia, our Tix rep, on a fairly regular basis until I became familiar with it. She walked me through every step of the way, and now I can navigate it with ease--transactions, refunds, exchanges, reports--and need to request her assistance only on occasion. She's always quick to help and a wealth of information. Turnaround time for new seating maps, special accounts and web coordination has been super. We also have some reports and accounting information tailored to our needs (a seasonal festival), which has been great.

Fantastic Ticketing Services and Personnel!

Opmerkingen: I love tix.com! The website is a pleasure, and the customer service is second-to-none. My representative, Steve Moore, has been nothing short of a God-send. He is extremely competent and professional, but, perhaps more importantly, he is patient, and he never loses his cool--even when I barrage him with 5 phone calls in a row with the question I forgot to ask on the previous phone call. Tix.com is the best ticketing service I've ever used, and Mr. Moore is an exceptional asset to the company!

Fantastic Software!

Pluspunten:

Fantastic Software. It works perfectly for us.

Minpunten:

This ticket software is perfect for what we use it for.

Dependable Technology and Great Customer Support

Opmerkingen: I looked at many systems - some more flashy but as an experienced software executive I know that there is more than just flash when it comes to software. I needed ease of use, dependability, scalability, performance and excellent performance all at a good price. Tix has delivered all of that and more. I have recommended the software to others who are equally as happy with the results!

Pluspunten:

Cost, Support, Ease of use, dependability

Minpunten:

Older User Interface

Tix is Fantastic for venues and restaurants

Opmerkingen: [SENSITIVE CONTENT] makes our experience fantastic. She is always there to assist us and educate us.

Pluspunten:

It is easy to navigate and links well with our websites, social media and POS

Minpunten:

There is nothing we would recommend to change or alter at this time

On Line ticket sales

Opmerkingen: Just completed our third year with this group and it is un-questionable the best thing we could have done to assist with our ticket day horrow show! We are just a very small dance studio with a pretty good following, so much that people were spending a week in our parking lot waiting for a tickets to go on sale which created a lot of stress and complaints. It was literally a day from hell that we hated! Now, we simply sit back and watch. Our usuallly four (4) hour process is over in 40 minutes and we never leave the home! Plus, we have seen a surge in ticket sales. So simple for everyone. I really can not stress enough how easy this process is!!

TIX.COM is the best !

Opmerkingen: Mostly thanks to Steve Moore the help and support for tix.com has been top notch...he's smart and doesn't seem to mind that I'm not !

Pluspunten:

ease of set up and maintainence