PatientNow reviews

Overall Really Great!

Opmerkingen: Envision has been excellent to work with and the customer service is superb. As a start-up company it was pretty simple to get everything set up and going.

Pluspunten:

It has bundled most everything needed into one package and is pretty user-friendly.

Minpunten:

The charting aspect still isn't perfect but much better. Also the client images would be nice if you could take the picture in the software that had a grid to help keep pictures consistent.

Challenging at first but worth it in the end

Pluspunten:

Lots of documents and reports to pull up.

Minpunten:

It is challenging to use at first with many features to get use to.

Choose ZENOTI, rather than PatientNow

Opmerkingen: If you would like a service-based system, then don't use this one. ZENOTI is miles ahead with service and with reporting!

Pluspunten:

Reporting is alright, but the system ZENOTI is far superior!

Minpunten:

Service is inadequate and insufficient, associates have different answers...truly, not helpful at all.

Patient now is great!

Opmerkingen: Honestly it’s been great! Really no complaints. Super easy to use and everything is all together.

Pluspunten:

Easy to use and everything is all on one app.

Minpunten:

That it logs you out after like 10 minutes of use. It would be better if it’s longer. Sometimes I have gloves with colour on them while a client is waiting and I don’t really have time to re log in all over again. It would be nice if we stayed logged in longer

So glad we upgraded

Opmerkingen: We love the great customer service they provide-

Pluspunten:

So easy to use- Overall great experience

Minpunten:

We love we can have such detailed reports on every single procedure-

Choose a different EMR

Opmerkingen: One of the worst experiences with a company I’ve ever had, even causing me to lose sleep

Pluspunten:

The schedule syncing to my Google calendar however I do feel it has to be a HIPAA violation in some way

Minpunten:

Expensive for what you get. RxPhoto should be built into the system. It’s an aesthetic EMR. That should be basic. The onboarding process was worthless. The support staff are not very responsive. Poor integrations. Our rep was terrible

Do not recommend

Opmerkingen: horrible, would not recommend them to anyone, the customer support is awful, and they do not care that you are trying to run a business and need the funds from the services you have provided to function and run

Pluspunten:

None, would not recommend this company to anyone

Minpunten:

everything, their support is awful. I switched my bank accounts to which my transactions would be deposited into on July 1, 2024. I received my deposits into the new account with no issues until July 16th, when they put my account on "hold" to "further verify the account". I sent in an entire months' worth of bank statements for the account, they said this was not sufficient since it did not have the routing # on it, I then provided a voided check, this too was not sufficient to them since they said the business name on the check (the company LLC) did not match the patient on my patient now account (which is my DBA) we are not 10 days into this mess with me not receiving a single deposit from them and multiple calls, unanswered emails has not gotten us anywhere

Room for improvement

Opmerkingen: Hard to learn, still learning. A lot of room for improvement.

Pluspunten:

Document filing system, and support team

Minpunten:

The schedule can be affected by users that frequently come and go

Patient Now Review

Opmerkingen: It gets the job done, but it has room for improvement. I feel like steps could be simplified all around

Pluspunten:

It's very detailed with multiple useful features

Minpunten:

Too many steps to do things. I feel like it should be simplified

Good application

Opmerkingen: Overall great application with relatively easy user experience

Pluspunten:

Efficient, easy to use, can customize when needed.

Minpunten:

Not the best user interface, but overall not terrible.

Honest Feedback

Opmerkingen: I love our main contact person! Kirsten Kell is amazing and tries to help us in everyway.

Pluspunten:

We like that it's an EMR and back office/invoicing system.

Minpunten:

It's complicated to learn and not as intuitive as other EMRs that I have worked with. The marketing side called Rx Marketing got switched to Incredible Marketing. Not sure why.

Very basic and ot useful for detailed medical charting.

Opmerkingen: Undesirable. It is not useful for anything other than basic charting.

Pluspunten:

I did not find it useful. Poor customer service I am still waiting for a response from customer service after 3 weeks.

Minpunten:

The ease of treatment pathways and integration of CRM

Best stress free EMR

Opmerkingen: Overall, When we used it it did perfect for what we needed. We are a small office and having a reliable EMR system is super important. I loved how simplistic and stress-free it was to use.

Pluspunten:

This EMR is probably one of my favorites I have used. Its simple and easy to navigate

Minpunten:

Honestly, it might not be the best if you are a super busy practice. It still has great features but might not have all the bells and whistles for every office

Let Patient Now Bring the Patients to You

Opmerkingen: Great team to work with, attentive to the specific needs of the practice and is a leader in what they do in terms of SEO and website management for our practice.

Pluspunten:

Patient Now has helped us create fully functional website that allows patients to find us and interact with us. The site also allows patients to send us direct requests for services which has increased our volume and built up our client base. They have done a great job managing our SEO and communicates well with our practice to determine what our needs are and then help drive patients to us based on our needs.

Minpunten:

The cost can be somewhat prohibitive especially for a smaller practice with limited resources.

PatientNow User!!

Pluspunten:

I love being able to toggle through scheduling patients, looking at medical records, notes, photos and more all in one program!

Minpunten:

Does have unexpected errors more often than we would like!

Learn something new everyday.

Opmerkingen: Overall now that we have been using the program for a few years I am much better with it but there is still so much to learn.

Pluspunten:

I like the ability to customize the documents to fit our needs.

Minpunten:

I did not like the difficulty is getting started with the set up. I did not likenot having a representative come into our office to help.

Office Manager

Opmerkingen: Overall very satisfied, easy to work with or train new staff.

Pluspunten:

Customasable for the most part. Easy to navigate

Minpunten:

that you can't move the yellow sticky note to the center. Often gets overlooked.

Patient Now Review

Pluspunten:

Very user friendly, great information and data through reports, general setup is fairly easy.

Minpunten:

I think the online booking could be developed more on the back end!

Elan Spa Manager

Opmerkingen: Overall there are so many things I don't know how do to but I learn every day.

Pluspunten:

Easy booking/reports I can run are great.

Minpunten:

I cannot refund a gratuity when it is done.

PatientNow User Friendly

Pluspunten:

The ease of use and a very helpful support team from PatientNow.

Minpunten:

PatientNow sends duplicate texts to patients to confirm their appointments even after the patient has confirmed the appointment.

Amazing Program

Opmerkingen: We love patient now. Everything we need is in one place and very easy to navigate. We also love that we can have access from different locations, and we can get work done from outside of the spa as well.

Pluspunten:

I loved how hands on everyone is with helping you navigate, learn, and setting up the program for your specific needs and wants.

Minpunten:

I wish it was a lot easier to put in forms for online signatures. Struggling to figure out a good layout that doesn't look outdated.

PatientNow in an office- based surgical center

Pluspunten:

We use PatientNow for everything. We schedule, confirm, remind, and follow-up from appointments with PatientNow's registration, automatic emails and texts, and created emails. Templates are stored and easily accessible. You can even send and receive faxes from within the system.

Minpunten:

Even though we use SecurePayNow through PatientNow, patients are not yet able to access their accounts and pay directly to their bills by logging into the portal.

Positive review

Opmerkingen: I would rate my experience with PatientNow as overall good, the pros outweigh the cons

Pluspunten:

PatientNow is very easy to navigate/understand how to use

Minpunten:

I would say it sometimes feels a little outdated at times

Great Program for Plastic Surgery Office

Pluspunten:

It seems like they have thought of everything. From lots of shortcuts to reporting options to the day to day scheduling, it is all very easy to learn and has a natural flow.

Minpunten:

They haven't really missed out on any option that I would like. If there is one, their tech team is very receptive to recommendations and they are constantly working to improve their product and it's offerings.

Recommend!

Opmerkingen: Overall, super positive experience

Pluspunten:

Easy to use - great customer service - they are always improving with updates.

Minpunten:

We have difficulty with some of the consent forms and getting what we need to efficiently have patients sign.