Simplicity reviews

Cloud Collection Software at Value Price Point

Opmerkingen: This is a good cloud based software option for solos and small firms that need value on a budget. The program covers almost all of the needs that a collection attorney or agency would like to see addressed in collections and creditor's rights practice management solution. The case financials tab, maintaining case balances with all categories of damages, as well as the allocations and disbursement ratios of recoveries is a huge plus for this practice management solution at a very reasonable price for solos and small firms. The only enhancements that I can currently see are as follows: 1. Integration with a more generalized practice management solution - Most solos and small firms have to take on cases in other practice areas because they either don't have the necessary volume to maintain just a collections/creditor's rights firm or they don't have the staff to do so. Thus, they handle other types of cases that Simplicity is not really designed to handle. It would be nice for Simplicity to either broaden their scope and create a total practice management solution with their collections and creditor's rights platform as a module thereof or to create integrations with some of the more comprehensive practice management solutions, such as Clio or Rocket Matter, that don't have a collections/creditor's rights module. 2. Integration with Dropbox, Box, OneBox, etc... - An API integration with these services so that when documents are uploaded to Dropbox, for instance, then those files are automatically synced to and populate the related case/account document folder in Simplicity, if that case's Dropbox folder is linked to Simplicity. 3. More API integrations - It would be nice to be able to integrate quickly and more fully with a wide range of other third party apps that help solos and small firms run their practice, utilizing services such as Zapier. I realize that these suggestions cost money, but I don't think that a practitioner would complain about a one-time setup fee for Dropbox integration or a monthly fee if it was reasonable. I think a one-time setup fee makes more sense, but either could work. The same would go for other integrations. A lot of cases that may be non-traditional collections/creditors' rights cases, such as personal injury cases or breach of contract business disputes, become collection cases at some point when the prevailing party starts having to collect on a judgment.

Great Debt Collection SoftWare for the money

Opmerkingen: Simplicity makes it easy for us to track promises to pay and provides ample space for notes and customer information.

Pluspunten:

Simplicity is a terrific debt collection software for the money. They are constantly upgrading and improving what they have to offer. It is easy to learn and use.

Minpunten:

I can pull anything that I need out of the system but wish there were a few more parameter choices for reporting.

Increased pricing to small business owners during pandemic by 150%

Pluspunten:

I have used this collection software since I opened my business. Now 4 years and thousands of accounts later , Simplicity decides to increase their monthly fee's by 150% for small business owners thus making it impossible to continue their service.

Minpunten:

Small collection agencies are hanging on by a thread during this pandemic as most Americans are unemployed . What does Simplicity do in response, increase the price of their monthly software by 150%. Thank you Simplicity , you have properly put a customer who has used your software faithfully out of business.

I insist on Simplicity

Opmerkingen: I've used Simplicity at three businesses now. When I was recruited by a collections law firm, I insisted they switch to Simplicity because it is by far the easiest software to train employees to use, has the most features, and had a simple subscription model. The support was always on top of our requests and even helped add features we felt were missing. I would never do collection work without this software.

Pluspunten:

Easy template management with unlimited templates. Custom transaction names. Unlimited custom fields.

Minpunten:

No ability to set default transaction amount. No bankruptcy tracking (had to create custom fields for this). The biggest issue of all: in Utah, pre-judgment costs and fees are part of the judgment total, yet simplicity treats the judgment amount as 100% principal - could really use an option to break out the judgment without complicated adjustments.

Best thing since sliced bread

Opmerkingen: We have utilized several different collection software. They all give the same promise but never deliver. We started with Simplicity back in 2014. We were unsure if we would be satisfied with the service but figured why not give it a shot. Simplicity Collect is by far the BEST collection software hands down. Tech support listens to your issues and they make changes to the system to help YOUR business run smoother. They are always available to answer any technical questions and if it's after hours, their self-help guides are very detailed with screenshots and step by step instructions.
We recommend Simplicity Collect to all our colleagues. Your search for a collection software should stop here. Look no further Simplicity Collect has what you need.

Pluspunten:

Payment plan setup

Minpunten:

What's not to love?

Good but a long way to go

Opmerkingen: To be a collection software, Simplicity is lacking a lot of features and aspects that most legal collection practices need. While other software company's such as CollectMax offer everything needed and more plus a very simple and easy to use software, it comes with a large price. Simplicity doesn't tend to hold true to its name. At times I feel it isn't simple and easy to use. They seems to be adding more features as time has gone on but its still lacking the basic elementary functions a legal practice needs in order to use their software in streamline fashion. I hope over time they correct this. You get what you pay for and this software is an ok value for what you are given.

Pluspunten:

not very expensive, seems like a good value for what is provided

Minpunten:

lacks alot of features needed for collections in legal field

Huge let down in service

Opmerkingen: Huge let down in service

Pluspunten:

Fairly easy to use. Before recent changes in its policies, the company would have earned a 5-star rating.

Minpunten:

Wouldn't recommend it. The quality is on par with cheaper competitors. If not for potential migration issues, we would have canceled this service years ago. The company has made recent changes in their system which caused problems with or the removal of key features. Recently, I was advised that phone support is an additional cost.

love it but need better reports

Opmerkingen: We love this product. We don't love that we cant pull the reports we need. Simple daily recpts cash report. We are a law firm and we had to invent a way to pull cases for court dates. And printing a recpt is a huge hassle. We also can not get it to run with QuickBooks. What if our county starts electronic filings? Will Simplicity be on board with those changes?

Pluspunten:

easy of use. love a lot of things about simplicity

Minpunten:

lack of simple reports, no way to pull court hearings for a certain date. NO RECEPT BUTTON..thats my biggest issue. and the fact we cant get it to work with QuickBooks. We have to hand write a recpt. enter it in then enter it into quick books..for every payment. a lot of work.

Great product!

Opmerkingen: Very Good product that is constantly upgraded to meet our needs. Custom work is available for additional cost. Customer service is outstanding and their employees really care about your business. The staff has gone out of their way to assist and get us what we need to operate.

Pluspunten:

Cost, Ease of use.

Minpunten:

VERY limited reports. Most products now have a custom report writer where you can select which fields to show, and what fields to trigger. Reports in the system seem to change every so often away from what they were, which leaves us searching to find another way to report.

Nice Product for Some but Not All

Opmerkingen: Overall it did not fit for us and we ended up using our original program. Perhaps if there was an option to transfer from other program seamlessly, that may have helped the ease of use.

Pluspunten:

I used this software for HOA management however, I found that our team did not have the time to learn all the different features; and it took to learn to implement.

Minpunten:

To much too learn and not as user friendly as we hoped.

Great Service, Great Value!

Opmerkingen: My expectations have been met since using the service, which is going on almost three years. I would highly recommend Simplicity to any law firm in the debt collection business.

Simplicity easy to use.

Opmerkingen: Satisfied with the functions, many reports and data fields. Very extensive categories for reporting information.

Pluspunten:

Ease of use

Good buy for the money but a lot to be desired

Opmerkingen: Simple functions and easy for agents to use. Even after the recent price increase, it will still be a good value. The fact that I have found so many issues and limitations with a software that has been around for a while has been surprising; features that have been standard and basic processes with every other collections software I have used. Of course, they are able to create the basic functions you need if you pay for the custom support. Support is very responsive with small issues but some of our custom requests have taken a bit longer than anticipated. The cost of custom building is very reasonable.

Great hosted collection software!

Opmerkingen: Great uptime. Easy to learn. Robust. Love being able to access from my phone. Really like how easy it is to set clients up to view their accounts online or add accounts themselves.

Pluspunten:

Hosted. Ability to access from the smart phone.

Best Company Ever

Opmerkingen: The program is user-friendly!
The program prints useful reports very easily and they can be customized to your liking.

Pluspunten:

The program has customizable reports that can be used for any purpose to better facilitate your everyday tasks.

Simple

Opmerkingen: Buy it its a simple decision excuse the pun.

Pluspunten:

The product is as the name implies, simple. We have had several agencies in our lives and not one time have we found a simple and economical program out there that didn't take weeks sometimes months to set up. and then there are the things that go wrong. I personally have not experienced this with this program at all. Fully recommend this program to any one

Minpunten:

Down side is they are working on new and improved aspects that it does need but with the cost and the simplicity of it it is well worth the wait on the minor things. it could and is getting a good sales add on to it soon we hope. but not much to say bad yet at all.

First experience

Opmerkingen: This was my first experience speaking with Simplicity and overall it was a great experience. Generally speaking, I do not believe that our firm is using this program to the fullest extent. However, with the assistance of your help desk, I believe that this program will fulfill our needs in order to run the collection efficiently.

Pluspunten:

The availability to access from various devices, but also the availability to limit usage on those devices as well.

Minpunten:

Not sure since my experience has been minimal.

Simplicity Software Rocks

Opmerkingen: Would definitely recommend this product to anyone.

Pluspunten:

Simplicity Software is the perfect marriage between my legal tracking software, document generation software, financial tracking software, and my collection application. After the purchase, the company had me up and running within an hour. The support was excellent and the staff was friendly and knowledgeable. I would recommend Simplicity to anyone running a collection/litigation firm or a judgment recovery firm. These guys have thought of it all...

Minpunten:

Didn't find out about the software sooner

Great Software

Opmerkingen: Simplicity collect is very easy to use. The IT support is very quick and friendly. They are very affordable. The only negativity it has is that it doesn't hold that many accounts. Other than that I love it and would recommend this software to anyone.

support team is fantastic I will recommend to any one

Pluspunten:

It is the best software, it has everything. It is excellent. I love everything about it, I would recommend it to anyone

Minpunten:

There is nothing I don't like, it works very well for my company. I don't see anything wrong with this product.

Best software we have used!

Opmerkingen: I could go on and on about the functionality and ease of use of this software, but I believe the best part is by far the customer support! We went thru a rather large data conversion and Simplicity had been there every step of the way! As we added a new client with special requirements, Simplicity was there to help us with that as well. We could not be happier with the softwares capability and the service and training offered. You will not be disappointed!!

Pluspunten:

Service, functionality, ease of use.

Worth the money!

Pluspunten:

Customization options. Simplicity is providing me the software and customer support needed to run my business! Its customization options are extremely helpful!

Minpunten:

Charge per initial editing.

Great, affordable collection software that keeps improving

Opmerkingen: We have partnered with Simplicity the past few years to help collect unpaid tuition balances on former students. Their software has allowed us to automate processes that used to take us hours, simplified our payment plan procedures, and improved our overall customer service with difficult accounts. We would highly recommend to any University looking for an affordable and efficient collection software.

Amazingly Effortless

Opmerkingen: Simplicity is always coming out with new updates to make their software even easier to use. Making enhancement requests are extremely easy and it's wonderful to have a company take their client's needs so seriously.

Excellent Service and Software

Opmerkingen: We rely heavily on this software for updating, tracking and reporting. Our clients also enjoying having access to real-time updates. We are very pleased with our decision with Simplicity for our collection software needs, but also because of the friendly and well-informed support we receive when questions arise. Thank you for everything!