DrChrono reviews

Save thousands in upfront expenses.

Opmerkingen: I saved thousands of dollars in upfront expenses from other EHR companies and then pay update fees every year.

Pluspunten:

They keep current payers at the monthly price they started at when tasing the priced for new customers. I have been with and using DrChrono for about 6 years now. They are always improving. It is a nice system that can be used multi-disciplinary. I am a chiropractor an I used it with a a medical Nurse Practitioner. What initially appealed to me is there was no multi thousand dollar up front software like a lot of other EHR companies want to charge you, along with yearly upgrade fees. None of that here so you start off saving thousands.

Minpunten:

The Price keeps raising every year, for new accounts. Customer service sinks and there is no direct phone number to call to have the issue solved right away, you have to email them and wait for them to get back to you.

The ultimate software partner for your Mac computer office!

Opmerkingen: Patients save me time and charting by communicating through the onpatient portal.
I can run reports and have an immediate idea of what symptoms and frequency my patients are presenting and develop educational materials that support those diagnosis.
I stay on top of my day by way of daily schedule emailed to me every morning.

Pluspunten:

Seamless integration with my MacBook, iMac and iPhone. Fast, knowledgeable support. The unlimited ability to customize for my sole practitioner non-force chiropractic practice. Easy to understand video tutorials which answer most questions without having to contact support. Robust, integrated systems, such as the ability to provide credit card processing. Knowing that drchrono is a leader and partner with Apple Health.

Minpunten:

I get frustrated when I am on a learning curve with a new part of the software. But that's my problem!

Excellent customizable EMR for a good value

Pluspunten:

Very customizable. User friendly. Cost effective.

Minpunten:

Occasionally, it takes support a longer time than desired to resolve an issue. However, they do respond quickly and any issues/questions I have had have been minor.

Dr. Jekyll and Mr. Hyde

Pluspunten:

It is nearly a one stop shop bedside tool for a busy outpatient surgical center. Consent and Data entry is pretty easy. Creating our own templates for nearly the entire process was essential, and we were able to do that with very little help. It's fairly intuitive. There are definitely downsides to creating your own templates (see below). The ability to draw notes and fax notes is excellent, and improvements in fax documentation and signing is indicative of how they try to constantly improve. The different tiers of service offers a slightly clunky fit, though overall it is pretty decent given the fact you mainly have to choose the feature they lay out at each tier of service. Also, there are on line instructions with video for many features, but they often have outdated videos and it's hard to distinguish. They should label each version with the VERSION of Dr. Chrono to which they are doing the training in order to avoid wasting time. The set up is easy. Help for the initial set up is good. They offer good training.

Minpunten:

SERVICE. I can't stress strongly enough how variable the service quality is. There is no way to contact them other than email. You cannot call them. They call back at times when either I'm busy, or after hours. It's as though you can't get anyone or worse since they are at arms length. It makes it VERY difficult to deal with a complex problem. I am more that willing to pay extra for better service with a "phone line" or "hot line" to call. This has been rejected. I don't know why. I find it a poor way to run service for an EHR company. RELIABILITY: This is a real problem. There are so many breakdowns, inability to use the notes, slow service, etc. We increased our internet speed at work to 15G and it didn't really help other than increase speed when it is working. I do recommend a higher speed as the data is fairly intensive which is a plus for DrChrono - they can accomplish a lot. But the breakdowns have forced us to use paper charting on many occasions. A very recent example is that we could not view a complete not from the iPADS. We could from the computer, but that is NOT how we function, nor should we be expected to function that way. It was resolved in a few hours. The very next day you could not view notes from EITHER the iPAD or the computer. Other issues were consent forms simply dropping off the consent list on the iPAD or being put in reverse order. After many emails, they finally admitted there was a problem. Also, the back and forth creates poor communication when you get a request to take a "screen shot" of a problem that occurred a few days ago. Even then, you are lucky to get an answer other than "we are looking at this". SALES: Pretty darn good. Just wish they added a service package with a phone line/hot line.

Clinical Psychologist Review

Opmerkingen: Positive

Pluspunten:

Ease of use for documentation of progress notes.

Minpunten:

Billing payment sometimes lags. Although it has improved significantly in the past few weeks.

downtime

Opmerkingen: Unintuitive, clunky, unreliable. On the bright side, DrChrono has a lot of potential to do a lot of things that it doesn't realize due to poor customer service, bugs, and very poor user experience.

Pluspunten:

The e-prescribing module is the most user-friendly part of the EMR. It isn't great, however. It would be better if it would save prescription that were pending signature for signing later.

Minpunten:

The frequent downtime, slowdowns and bugs are the #1 headache of being a DrChrono end user. Yesterday it ran so slow for 6+ hours that it was impossible to send controlled substance prescriptions. It was almost impossible to save notes. Appointment weren't getting saved to the schedule. It would take on the order of minutes to open a note. There are other glitches, like appointment reminders getting turned off, buttons disappearing, and new diagnoses getting added to patient charts. For example, many of my patient charts were automatically updated with diagnoses of ADHD and schizophrenia. There are lots of other quirks and problems: if you delete an appointment from the calendar, the note disappears from the chart. The chart shouldn't be that fragile!

TERRIBLE CUSTOMER SERVICE! DON'T DO IT!

Opmerkingen: We used them for several years, used to have great customer service and communication and it's pretty obvious they are going under and we were overpaying for years!

Pluspunten:

Customization of templates and scheduling calendar.

Minpunten:

Many system crashes over the last year. We decided to switch to a different EHR system that was more user friendly, better online booking system and our account manager will NOT get back to us after WEEKS of sending emails and phone calls to get notes imported to new system and to cancel the account.

Easy to use program with great support

Pluspunten:

I love how very self explanatory Dr. Chrono is. I find it very easy to navigate from reporting to scheduling. The support staff is very responsive and attentive for any and all questions. Any time I needed assistance I received responses promptly. Every staff member that I spoke with always took the time to show me step by step instructions and were always available for follow up questions down the road.

Minpunten:

The biggest problem that my clinic has run into with this software is that we have three different doctors in our practice that each have there own ways of taking payments, but because we only have one license for Dr. Chrono is hard to know which doctor the patient owes money too considering they see all three. We have worked around the problem, but it's very time consuming. Also the reporting was very minimal but has gotten better through the years

DrChrono- Practice (Record keeping/ data Management) made easy

Opmerkingen: Awesome so far. It makes patient record easy

Pluspunten:

Complex but Flexible> It Has a wonderful User experience and the user interface is easy to navigate.

Minpunten:

Occasionally slow maybe due to network.

very poor customer service

Pluspunten:

superbill is pretty easy to useI liked the patient reminder options

Minpunten:

The customer service is really bad. I've emailed them 6 times to close out of my practice (I moved away) & I still haven't gotten any of this service. The templates are annoying to make

System Shut down every week

Opmerkingen: For the last 1 year: Poor experience. 2018: It was an excellent soft ware

Pluspunten:

I liked their billing part but what's the point as you end up losing more money by these constant shut downs and we have to reschedule our patients. We still have to pay our providers out of our pocket. My biggest concern is a medication error while the system is down. We can not evaluate patients without their medical records. It was really good when I first signed up 2 years ago but for the past 7-8 months, it has become a nightmare to deal with constant shut downs of the system.

Minpunten:

Lack of care on part of your customer support. You should be honest about your capability to trouble shoot an issue. Stop taking more customers if you can not handle the traffic. I referred so many people to you when your service was good however it appears now you have compromised quality of your service to get more customers.

From a physicians perspective, a very unintuitive system with many idiosyncrasies that make it difficult to learn

Opmerkingen: Once again, an EMR that may meet the needs of administrators, but fails to help those who actually provide the health care services.

Pluspunten:

- Lots of pre-programmed macros - built in dictation works well - Electronic prescribing works well on app based version (but zip code needed to find a pharmacy using the web based version)

Minpunten:

- Web based version very different from app based version - illogical provider work flow - steps needed to navigate through the system are unintuitive - very small fields in which to enter patient data (med hx, fam hx, soc hx, etc.) - Program did not initially store any patient data that was entered - i.e., patient information such as medical hx, fam hx, etc., was not being saved. Our IT people - had to work with drchrono to set up a 'button' to turn on to save this information - unable to compare previous labs side by side with new results - Results do not automatically enter into a patient's chart; thus unable to communicate with patients directly from screen that has either lab or imaging results - have to enter into the patient chart to initiate communication, then return back to your message or task center to continue processing other results

Good but could be a lot better

Pluspunten:

1. It has a very elegant and eye pleasing layout which is the main reason I believe I tried this software. Navigating through the system is overall intuitive and generally easy to use. 2. It has a great functionality with the IPAD and that is why it has been awarded the best system on the IPAD. I don't even use my lap top to see patients. I use my iPad and then I supplemented this with my lap top. Most functions that are done on the laptop can be done on the iPad. This includes setting electronic prescription. In fact, some things are better done on the iPad such as reviewing the records and chart. 3. Electronic prescription is easy. 4. The system has a great fax capability with ability to fax almost from any screen and to fax most documents. 5. Dictation: The interface with dragon is decent although could be better compared to other EMR. The M-mode dictation that comes with the program is great. While the recognition is slightly below dragon, the M-mode dictation has the advantage of being portable as it is used with the iPhone are iPad. The downside, however, is that he cannot be used on a laptop. However, I really like the M-mode feature and use this more than dragon. 6. Cloud base which can be accessed from anywhere where there is internet and from most devices. ( It cannot be accessed from none appple Smart devices - Smart phones or tablets). 7. Notes and documents are automatically saved in an external third party cloud base ie BOX. This is actually a very good feature as a backup to have a access to our clinical notes and documents. This is of vital importance in cases where access to drchrono is not possible such as going to another system. The downside to this, however, is that certain parts of the chart (phone messages or email messages for example) are not stored in this third party system

Minpunten:

1. Lack of awareness of what a true legal chart is: As much as I like this system, this is the main reason why I may have to leave and find another system. They are totally clueless as to the difference between what a end-user sees in the software and what the complete chart looks like when requested from an outside source. There is a huge difference and the company do not appreciate this difference. If an outside agency (DEA, medical board or an attorney) ask for the complete medical records, the clinical notes and documents stored at the BOX account can be easily exported. However, communications between you and the patient by phone or email are not stored in the box account and not included in this information. When I have spoken with them about this, they inform me that I could simply print each phone or email encounter. This however is completely ludicrous - as in supposed the patient has 100 phone or email encounters. For unknown reasons, in refilling the same medications from visit to visit, it simply takes it out of the medication list that is generated in the complete dictated notes. This gets very confusing especially for an outside agency that is reviewing the chart. Its is completely confusing as to what medication the patient is taking at the time of the visit. For example, if I have a patient who is on OxyContin 80 mg twice a day, gets a refill on this medication, it takes it off the medication list in the completed dictated note. This creates mass confusion. The way it appears in the signed completed note, is as if this patient was not on any opioids at all, but then all of sudden, I prescribed them a very high dose of 80 mg OxyContin twice a day. (This would be malpractice). This creates absolute confusion especially if my chart is being reviewed by the medical board or the DEA. Furthermore, the signed dictated note does not include the number of medications prescribed. So for example in the case of this person who was getting OxyContin 80 mg twice a day, the note does not include that the total count of the prescription given such as #60 or #480. This makes a difference to a DEA offcer who is reviewing the records. Again, when I have discussed this with drchrono, they simply state that review of the medication history in the software can tell this information. However, they do not recognize that the only thing an outside chart reviewer has access to is signed clinical notes and not the complete electronic medical records. Again, this shows that they are clueless about difference of what the software end-user sees and what an outside reviewer has access to. 2. Templates are still in their infancy and generally they are limited compared to other EMRS. 3. Customer service: They responded very quickly to support tickets. Generally, if there is an major system wide issue it get results rather quickly. For other issues, it tends not to be resolved in a timely fashion or not at all.

Spiraling down

Opmerkingen: I think DrChrono needs to get their act together and address critical issues. To constantly asking customers to add "suggestions" in the "community" page as a deterrence from addressing real problem gets old.

Pluspunten:

It is 100% cloud based and ability to use iPAD

Minpunten:

After DrChrono 10 years of service, you'd expect certain abilities to be fully functional. - Filing claims is a nightmare. Every time we load up the CPT codes, i get ERROR SAVING and then we have to start all over again. We spent the last 6 months asking for resolution, no luck. They say we are the only one who has that problem. It is cloud based, not sure why it would be on end when 4 different computers in 3 different zip codes give the same error. Every claim has to be redone over and over before we get through. - They don't have any trouble charging the credit card monthly, but we have asked to speak to a manager numerous times, and six month later, we still don't seem to get one to call us back. - When you batch a claim before SUBMITTING to insurance, the CASH patients are mixed with the insurance ones, making it exhausting to filter through one by one. They don't have the ability to separate the two. Other EHRs we used didn't have that issue. - They don't have the ability to FLAG you when you do not meet the minimum time requirements on certain modalities. Other EHRs would flag you before you sign off the notes. - Certain important features available in the Desktop are not in the ipad or iphone, the most basic one of sending a prospective new patient a link to get onboarded. - A lot of ERRORS when doing real time eligibility checks, we constantly have to reach out and ask them to fix it. - These are just few of the long list of issues.

Non Existent Technical Support - If the program isn't working you are out of luck

Opmerkingen: NEVER CHOOSE AN EMR THAT DOESN'T HAVE A DIRECT TECHNICAL SUPPORT NUMBER

Pluspunten:

Digitally receiving e faxes Fairly easy e-refills Price point is competative Custom appointment profiles are nice

Minpunten:

1) There is no tech support number. You can only email tech support. Tech support has taken weeks to get back to us. Most of our concerns have gone unaddressed. People say they will look into an issue and then we will not hear back. EPCS has been down all day. I called the sales number. No one answers. The sales voicemail was full! I emailed every contact I had. No response. I emailed tech support. They wrote that EPCS is fixed and working. EPCS is still not working. I have no ability to talk to a human. No one can give me an ETA, let alone fix the issue. For this reason alone I would never choose this EMR again. 2) You cannot write a note in a patient's chart without creating an appointment. 3) The SOAPNOTE set up is just strange. 4) Our outgoing e-faxes don't work properly and no one has gotten back to us about this issue. 5) There are no lab, radiology, pathology tabs. You have to assign tags manually in each chart. 6) Electronic lab results and uploaded lab results cannot go to the same folder. 7) As soon as we gave our credit card we have not heard from our sales rep and no one seems to care if our account is functional or not.

Had a good run but it's time to move on.

Opmerkingen: Overall, my experience with DrChrono is neutral. It started off as a great product but went downhill quickly towards the end.

Pluspunten:

When we initially became a user we loved the customization of the software. Even though it was geared towards medical professionals we were able to create daily note templates, appointment templates, etc. that were unique to our chiropractic practice.

Minpunten:

Ever since a software update earlier this year (2019 at the time of writing this) the software has been slower and floundering in certain areas (i.e. daily note generation, scheduling, and authorization tracking). In addition, the support provided by DrChrono went from being top notch to lacking in that we would wait for up 24 hours before hearing from someone only to have our issue not resolved.

Too expensive for a small clinic

Pluspunten:

I like the ability to chart from my iPhone. I can do the entire patient encounter, including posting of codes this way.

Minpunten:

1. They increse the cost without warning or new contract. I’m not sure if it’s legal, but it sure is annoying and seems unethical. It’s getting to be too expensive for what they offer for us. 2. The online scheduling is not very good for us because we have different providers that offer different services as well as different locations. We used to use a free online scheduling software for patient bookings and it was 10 times better.

Great EHR

Opmerkingen: Our practice has been Dr. Chrono for almost 5 years, and it was one of the best changes we have ever implemented. When the physician I work told me that we were switching EHRs, I was hesitant and nervous about learning how to use a new software. To my surprise there was little to no learning curve, when it came to learning how to use Dr. Chrono. Not only was it easy for staff to learn how to use Dr. Chrono, it was just as easy for patients to use the Dr. Chrono Check-in app. Over the last 5 years, there have been many great improvements made to the Dr. Chrono software. I was happy to have a brief meeting with our account manager Angela, recently, as she helped me learn how to better use new and existing features of Dr. Chrono to optimize the EHR in our practice. The costumer support has been excellent, when we needed it.

Pluspunten:

Being able to access our schedule and patient records from anywhere on any device has made it easier to work in and out of our offices.

Minpunten:

One feature that I would like see improved is the "send e-mail" feature. Our office likes to send e-mail newsletters to our patients about every 3-4 months. It is nice that we can use Dr. Chrono, because all of our patient's e-mail addresses and mailing preferences are already in their records. Dr. Chrono is a bit limited when it comes to adding any e-mail content beyond simple text. It would be very helpful, if this was updated and eliminate our need to have another company that we use for sending e-mail blasts.

Our nearly 4-year experience with Dr. Chrono has been frustrating and confusing, to say the least.

Opmerkingen: There are numerous bugs in the program that we've reported to Dr. Chrono, but they never reply with a straight answer. Patient reminders are unexplainably failing to send, appointments are randomly deleted or rescheduled, but Dr. Chrono does not provide any real help. They work diligently to make sure you are never able to contact them by phone. Even if I call my personal account manager's number, an automatic voicemail plays asking me to submit a support ticket. A support ticket that will not be responded to for days, and most likely you will just get referred to someone else who will ALSO NOT have a solution for you. I'm actually appalled at their lack of awareness in terms of never providing solutions.

Pluspunten:

Advanced Reports .

Minpunten:

Ineffective and laughable support team and ticket system, dysfunctional patient reminder system, multiple unaddressed bugs in the system, unapologetic lack of urgency, and complete lack of communication.

Much Room for Improvement

Opmerkingen: Their customer service is broken, to the point that if you have suggestions for them, they direct you to a forum where your post will be never be read by the "developers".

Pluspunten:

I think the product does a good job at collecting information, and makes it easy to store important health data for patients.

Minpunten:

Not very good at generating reports. Does not organize data in the way that would work best for my company. Customer service is poor.

NOT FOR AESTHETICS!

Opmerkingen: This product was sold to us as being targeted towards aesthetics practices. Garbage. In virtually every instance medical aesthetics employees are commission based and there are no provisions for that in the system. You can also not effectively have your product inventory managed unless you never discount your products, and never pay commission to anyone who sold them. If you do, be prepared for lots of additional paperwork to keep track of it all. All of our complaints fell on deaf ears, and all attempts to get out of the contract even after explaining thoroughly what the issues were, resulted in ridiculous fees. We were a new start up & trusted them when they said it had everything we would need. Now we are in operation it's a different story. I don't mind there being a misunderstanding in the sales department so long as they make it right, but they won't, so my review stands at 1 star, and only 1 because the option of 0 is not available. Stay far away!

Pluspunten:

I like that it has the iPad app to use at check-in.

Minpunten:

It does not work in a commission based practice

DrChrono for EMR

Opmerkingen: Used this EMR at a Physical Therapy clinic. I was able to create my own template with rationales to support my billing CPT codes and the care I gave. The software is easy to customize, easy to use, and cuts down on my documentation time because there’s no superfluous information or boxes to scroll through like many types of EMR softwares have.

Pluspunten:

Customizable templates. Ease to use. Multiple functions and features to use to create a template that cuts down on documentation time while still providing all necessary aspects for solid documentation. Incorporates needs rendering or needs supervising for documentation sign-off. Auto-save feature is awesome!

Minpunten:

Can’t think of any negative comments about the software. However the IT Support is not the most reliable or quick if and when any issues arise.

switched from Practice Fusion now stuck with a contract fee

Opmerkingen: Tried to switch from Practice Fusion to it, but it has been a nightmare. Now we are stuck paying for a more expensive EMR for a year, during a year contract, that we will not use because it puts me behind in seeing patients by at least 30 minutes.

Pluspunten:

The note writing and ability to create your own forms is very good. They really show this off to you when they are demonstrating the software. They do not show the other things involved in day to day practice such as ordering labs (terrible in the ipad app), medications (is terrible in the ipad app), creating messages (they use a terrible task system), or finding ICD-10 codes (worst icd-10 search engine I have ever encountered).

Minpunten:

Everything that was not note writing. If they would have shown all the other things you do in day to day practice during the demo, I do not think I would have got this software. The guy doing the demo talked about other EMRs causing death by a thousand clicks. Well this emr may not cause death by a thousand clicks with the note writing but everything else you need to do such as ordering labs, medications, billing, messaging, all take so much time that it eliminates any of the time saving in the note writing.

To switch or not to switch

Opmerkingen: Drchrono is sufficient for what we use it for, but I feel it is over priced.

Pluspunten:

I like drchrono being a cloud based EMR system. This allows us to work from anywhere and look at the schedule at any time of the day.

Minpunten:

When it is cloud based, if you are without internet, you cannot use the system. I also wish the reports were easier to set up. I tried using their coding and claim submission team, but had nothing but problems. You can only reach customer service via drchrono customer support and have to wait for an answer.

Highly efficient all-in-one EMR and practice management software

Opmerkingen: I've used a lot of EMRs over the years and I searched a long time to find a good solution for our small group private practice that was user-friendly from the provider side but also had the analytics tools needed to run the practice management. We also struggled to find a biller in-house that could manage our growing practice. We switched to the revenue cycle management services with drchrono and have been very pleased with the billing team noticing an improvement in our collections and reduction of our costs.

Pluspunten:

Intuitive, provider friendly EMR, easily customizable Good revenue cycle management software that allows me to easily analyze how our practice is doing Cloud-based, works anywhere on computer, ipad, or iphone

Minpunten:

There are a few things that don't work as well going from a solo provider to a group practice with multiple locations and providers Little differences between computer and iPad versions are a little bit frustrating