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Over inspHire

Al meer dan 20 jaar loopt inspHire voorop in het ontwikkelen van geavanceerde verhuurbeheeroplossingen voor bedrijven van elke omvang.

Meer informatie over inspHire

Pluspunten:

On the odd occasion I have needed help, the inspHire helpdesk were great.

Minpunten:

The system can occasionally run slower and lag.

Beoordelingen van inspHire

Gemiddelde score

Gebruiksgemak
4,3
Klantenservice
4,1
Functies
4,4
Prijs-kwaliteitverhouding
4,1

Waarschijnlijkheid van aanbeveling

7,6/10

inspHire heeft een totaalscore van 4,4 van 5 sterren op basis van 30 gebruikersreviews op Capterra.

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Reviews filteren (30)

Karin
Rentals Co-ordinator in VK
Olie en energie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Integral part of our business

5,0 6 jaar geleden

Opmerkingen: inspHire makes a huge difference in our day to day running of the business, our working day is much more simple, it is an integral part of the way Blue Manta runs as a business.

Pluspunten:

The whole system is a pro, I wouldn’t be able to do my job without it, having all data in one place is a huge help to both me and the business. It meets all our needs as a company.

Minpunten:

I would like to see further advancements in the workshop area of inspHire, however inspHire are working with us to make sure they can meet our requirements.

Reactie inspHire

5 jaar geleden

Hi Karin, Thanks for leaving us a glowing five-star review! It's always great to know that our customers benefit from one centralised system that meets all their needs and improves the day-to-day of their business. It's what we strive to achieve. Your feedback is really appreciated and will help others looking for new hire management software. You're right, the Workshop module is crucial to ensure your equipment is safe, serviced and ready for hire at all times. Our team of developers are currently working hard to build new features and functionality that will enhance the Workshop module. Your feedback is important at this stage and we're glad you are willing to work collaboratively with us. Many Thanks, The inspHire Team

Ben
Applications Engineer in VK
Bouw, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great software and an Excellent Team

4,0 2 jaar geleden

Opmerkingen: Since we moved to InspHire, the invoicing and asset management of hiring our plant equipment has become so much easier.
The system is intuitive and user friendly and allows us to effectively manage the user permissions in-house via the admin portal.
This is all backed up by a great customer support team and projects team always on hand to help and assist with any issues that crop up

Pluspunten:

An excellent system that we use to manage the hiring and off-hiring of our plant equipment over hundreds of sites across the UK The ability to integrate with Oracle R12 to simplify invoicing and asset management is the star of the show, as it allows us to automate tasks that would take hours of time to carry out manually The InspHire support team are also hard working and customer focussed and are always on hand to work with us to customise the system to our needs.

Minpunten:

We've not really found any negatives to the software, other than importing multiple new assets to the system when we take on a new contract was initially very slow. But, after working with the InspHire Projects team, a solution was found to create batch imports via SQL, which removed this issue.

Craig
ENGINEER in VK
Civiele techniek, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Slow, Awkward and buggy

2,0 8 maanden geleden

Opmerkingen: The accounts department is the only part of the software that is more useful than the software we used previously as inspHire works with Sage Accounts

Pluspunten:

The search feature is quite good when searching for parts

Minpunten:

The speed is attrocious, the reliability is ridiculus and overall I have used better functioning beta versions of software than this

Jonathan
Manager in VK
Evenementenbureaus, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

7 years of using insphire in review

4,0 2 jaar geleden

Opmerkingen: First few years were great, but since they were bought out service levels have just dropped through the floor. It's still a good product, but without basic bug fixing it's now a ticking timebomb. Processes we automated 5 years ago to save time have had to go back to manual because of problems with the software

Pluspunten:

Good contract management, very flexible and customizable. Resource and stock management have only improved over the years.

Minpunten:

In 2018 Insphire was purchased by Kerridge Commercial Systems who over the next 12 months slashed the customer support and development team. Technical support is now frankly pathetic with critical issues taking months to resolve, compared to days in 2017. Fixes &New features documents with major releases used to be on the order of 120 pages of details, the latest versions have been more like 30 pages. I've not seen anything significantly added now in over 2 years, with long standing bugs known for the same length of time remain unfixed. I can only assume they are intentionally running it into the ground as their new parent company has their own rental software

Nicola
Administrator in VK
Olie en energie, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

InspHire Has It Covered

4,0 7 jaar geleden

Opmerkingen: The InspHire software has enabled our business to easily track equipment on hire and stock sold, and keep on top of our maintenance system, therefore, reducing man hours spent completing and reviewing paperwork, and ensuring Sales Invoices for equipment hires and sales can be submitted to our clients in a timely manner, which, in turn, assists with cash flow.

Pluspunten:

The Invoice Run Preview Reports are easy to understand, even for non-users of the InspHire software, and the invoicing process is quick and efficient.

Minpunten:

On occasions, the Reports produced by the InspHire software are not always sufficient for our business/clients, and any extra Reports required need to be tailored by the Technical Support Team.....at a cost!!!

Reactie inspHire

7 jaar geleden

Hi Nicole, Thanks for the great feedback we are really pleased your business is realising great benefits from inspHire. inspHire comes with over 70 standard and powerful reports, we understand that many of our customers can require changes to the default report layouts or sometimes need completely bespoke reports creating and this is an additional service that we provide, if they need to be changed to meet the individual business requirements. The possibilities are endless when it comes to the capabilities of inspHire's reporting. Many thanks, inspHire.

Rob
IT Manager in Canada
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

inspHire has helped take our business to the next level

5,0 6 jaar geleden

Pluspunten:

inspHire has provided the solution we needed to effectively and accurately manage all of the inventory within our ever-expanding business. From our initial inquiry, our account manager was incredibly helpful and answered all of our questions and concerns. The workshop module has helped us greatly. We're able to easily manage all our shop construction projects and tank maintenance.

Minpunten:

Upgrading our rental software has been an incredibly large and time-consuming project. However, inspHire have been really accommodating, the implementation was smooth and manageable, with everything delivered on time.

Reactie inspHire

6 jaar geleden

Hi Rob, thanks for the great review. We're happy to hear that inspHire has helped to improve your inventory management. We know it can be a difficult and time consuming process switching software providers, which is why we thoroughly plan implementations and support our customers throughout the process, to make this as simple and pain free as we possibly can, we're pleased you agree. Thanks again, inspHire.

Harry
Hire Manager in Duitsland
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy data input makes aspects of my job a lot easier

5,0 6 jaar geleden

Pluspunten:

The way the system constantly updates information in all sections and areas relating to the information we input, makes it easier to carry out tasks and operations. It's a massive time saver.

Minpunten:

You can select a customer and check on hire history, invoice history etc. But you cannot select a supplier and check on purchasing history from that supplier. When looking for information on an item purchased from a supplier, it can be a tedious process unless you have specific information such as contract number.

Reactie inspHire

6 jaar geleden

Hi Harry, saving time and reducing the administrative burden are two core benefits of inspHire, we're happy to hear it's having a positive influence in your job role. You'll be pleased to know that you can see purchasing history from a supplier by setting up a simple SmartView. I believe your Account Manager has already been in contact to get this put in place for you. Many thanks for taking the time out to leave us a review, inspHire.

David
Commercial/Financial Director in VK
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

We've benefitted greatly from inspHire Mobile

5,0 6 jaar geleden

Pluspunten:

inspHire has made our invoicing process much easier, even our customers noticed the improvement. Also, working on the go with inspHire Mobile has refined our daily operations, allowing us to provide consistently good service to our customers.

Minpunten:

When amending a contract, the system can take longer than expected to load. Also, we occasionally have difficulties when exporting reports to Microsoft Excel.

Reactie inspHire

6 jaar geleden

Hi David, thanks for taking the time to review inspHire, we're really happy to hear that inspHire Mobile is working so well for you. We're always working hard on new features for all our products, including inspHire Mobile, so keep your eyes peeled for those. The speed issue and occasional problem with exporting to Excel sounds like something our Helpdesk will be able to help you with, please feel free to give us a call and we'll be able to look into it. Thanks again for the review, inspHire.

David
Director in Nederland
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

inspHire makes my life so much easier

5,0 6 jaar geleden

Pluspunten:

We had a terrible time with our previous system provider and had to work all over Christmas to just get the invoicing right. Since we implemented inspHire we have never have it so easy. It is simple use and to learn, all our staff can use it to get the information they need. The reports and information we get back is invaluable and helps with decision making on what equipment we need to invest in in the future. Our customers love the fact that they get served quicker and receive accurate invoices and reports. We love inspHire and would recommend it to anyone.

Minpunten:

We are yet to experience any cons of using inspHire. As I said I would recommend inspHire to anyone

Glen
IT Manager in Roemenië
Bouw, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Second to none

5,0 5 jaar geleden

Opmerkingen: I have used inspHire Office Edition in the Plant Hire world for 10 years and cannot speak highly enough of the software, the company and the people.

Pluspunten:

It is easy to install, configure and administer all aspects of inspHire. The HOP and SOP functionality is second to none and has always served the companies I have worked for very well. The seamless integration with Sage 200 is also a huge benefit and allows full transparency and reconciliation of stock and assets between both systems.

Minpunten:

inspHire mobile needs to be a modular application where you can pay for what you want to use in the app not the whole thing. Other than that, I don’t really have any cons.

Alexander
Geschäftsleitung in Zwitserland
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Software top, Customer support flop

2,0 3 jaar geleden

Opmerkingen: Vermietung

Pluspunten:

Der Umfang der Software ist riesig und denkt unser Vermietungsgeschäft theoretisch hervorragend ab.

Minpunten:

Implementationsprozess ist miserabel abgelaufen und zieht sich mittlerweile über 1.5 Jahre. Vieles wurde versprochen und wenig gehalten. Für den Preis der Software ein absolutes no-go. Eines können sie jedoch gut. Sich aus der Verantwortung ziehen und Rechnungen schreiben. Nach Ausgaben von über 50'000 CHF ist leider noch kein Ende in Sicht und die Kommunikation extrem zäh. Man hat den Eindruck man arbeitet gegen einander anstatt zusammen. Man muss alles selbst in die Hand nehmen, wenn man möchte, dass etwas passiert. Angefangen von der richtigen Arbeitsumgebung bis hin zu der Softwareinstallation mussten wir alles selbst machen. Performance ist auch nicht gerade die Stärke der Software. Es kann natürlich unserer Installationsvariante geschuldet sein aber eben man hat ja auch keine Hilfe erhalten. Wer sich dennoch für inphire entscheiden sollte muss unbedingt darauf achten, dass die wirklich jemanden damit beauftragen, der auch das Know-How dazu hat. Der Implementationsprozess wird sonst zum Albtraum.

Andrew
Area Manager in VK
Bouw, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Planning the installation is key

4,0 8 jaar geleden

Opmerkingen: We were nervous converting from a manual system to a computerised system but our project manager worked closely with us to make sure that inspHire worked the way we work. As a company we have expanded steadily over the years and our inspHire installation has grown with us.

Pluspunten:

We chose inspHire as it seemed to be much more user friendly that other systems. After relatively little training, our staff have mastered the system and it is second nature to them. inspHire is a good company to work with. The staff are knowledgeable, friendly and are genuinely interested in their customers.

Minpunten:

The software is very comprehensive and contains a lot of functionality that we do not use and probably will never use.

Reactie inspHire

7 jaar geleden

Hi Andrew, Thanks for the great review. It's brilliant to hear how the system has grown with your business and a pleasure to have you on board. Many thanks, inspHire

Jade
Office manager in Australië
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Simple system that works well for our hire company needs

4,0 6 jaar geleden

Pluspunten:

This is a fairly simple system to use, we do not use it too its full potential but it covers our needs with the basics.

Minpunten:

Regularly has bug issues like the fact that it regularly doesn't print to our printer and we have to restart the system, customer service is ok, but everything has a cost attached.

Reactie inspHire

6 jaar geleden

Hi Jade, Thanks for taking the time to review inspHire. It¿s great to hear that the software covers all of your needs. It might be worth getting your IT company to give our helpdesk team a call regarding the issues you¿ve been having with printing. This is quite often down to network and printer issues as opposed to the software itself, but we¿d be more than happy to help get this sorted. Many thanks, inspHire

Vicki
Business Systems Manager in Roemenië
Bouw, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Corporate is a Fantastic ERP System for the Hire Business

5,0 5 jaar geleden

Pluspunten:

inspHire is a great tool for our Hire business. It is highly configurable with lots of modules and features that can be fine-tuned to our specific requirements. It’s easy to use for our users and easy to maintain and configure for system admins.

Minpunten:

The product would benefit hugely from a review of the available modules and features. Some of the features can’t be used if the system is configured a certain way, which means that not all customers get all the benefits based on how they use the system. With some more focus in this area, inspHire has the potential to excel.

Luke
Director in Singapore
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

inspHire has greatly imporved the way we work

5,0 6 jaar geleden

Pluspunten:

We can now track our assets and access customer information incredibly quickly. From the hire desk we now have a hub of information that allows us to easily answer customer queries at the touch of a button. Our key customers love the 'what's out where' report!

Minpunten:

The project turned out to be bigger than i think either side expected and so the implementation process wasn't as smooth as we thought it would be. However, as soon as problems were spotted they were rectified pretty quickly.

David
Technical Manager in VK
Milieudiensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Ideal software for our application

5,0 5 jaar geleden

Pluspunten:

Easy to use, ability to create our own reports.

Minpunten:

More functions than we require - we only use the hire functions

Reactie inspHire

5 jaar geleden

Hi David, We appreciate you taking the time to leave us a review. It's great to hear you find the system easy to use. inspHire has been developed for over 20 years with hire businesses in mind. Therefore, the system is packed full of features and functionality to meet the needs of businesses big and small. When you're ready to move forward with additional functionality, we're here to help you. Many Thanks, The inspHire Team

Vaughn
Business Development in VK
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Easy to use Hire Software

4,0 vorig jaar

Opmerkingen: Insphire has served us well for over 10 years, needs a bit of modernising now but otherwise great software.

Pluspunten:

Easy to use and user friendly. Good for purchasing and stock control and hire. Served us well for sales also, just missing a decent back order option.

Minpunten:

Main restriction for us has been the fact that we cannot access it online. Particularly through Covid this proved quite frustrating. I think it is possible with an add on but quite an upheaval and extra cost so we didn't go with this option.

Sion
Manager in Singapore
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

inspHire is easy to use and massively time saving

5,0 6 jaar geleden

Pluspunten:

The amount information I can collect in a short space of time is great. It's easy to use, cost effective and gives the company a professional look.

Minpunten:

I dislike office based work, so my only con would be it is computer based which I suppose software of this nature has to be!

Reactie inspHire

6 jaar geleden

Hi Sion, Thanks for the great feedback. We continually develop inspHire with the end user in mind, making it as feature-rich and user-friendly as possible. Hopefully making office work as easy and enjoyable as it possibly can be. We'd love to give you a demo of inspHire Mobile and show you how you can be completing more of your work away from the desk. Thanks again, inspHire

Brenda
Assistant Controller in VS
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Helped us to be more organized

5,0 5 jaar geleden

Pluspunten:

We are a rental yard. Therefore, I use the software on a daily basis to keep everything organized. It is easy to move around and find what you need within the software.

Minpunten:

One thing I would change about the software would to be able to open and close the month end. I can’t process PO’s until I am done with the month end to make sure the Month expenses are recorded properly on stock costs. It would be nice to close toggle between the two months. An easier way to put in a set price on a rental item without having to go to detail lined would be useful. I would like to be able to change the rate on the contract line based on user access.

Patrick
Operations Director in VK
Evenementenbureaus, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Probably good for huge businesses..but there's better out there

3,0 4 jaar geleden

Opmerkingen: Had to switch to another software due to multiple issues and no help from their customer service. Not tailored specifically as an asset management system for event/audiovisual companies so some workarounds needed.

Pluspunten:

Detail and flexibility, range of features if set up correctly

Minpunten:

Difficult to set up and use, customer service very poor, probably due to the size of our business. Server based, I prefer cloud based

Angela
Hire Co-Ordinator in VK
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

The first hire software I've used and it's been very easy to follow

5,0 6 jaar geleden

Pluspunten:

The software is incredibly easy to use and you can quite easily tack where your equipment is and where it has been. It's been a great addition to our business during a period of expansion. On the odd occasion I have needed help, the inspHire helpdesk were great.

Reactie inspHire

6 jaar geleden

Hi Angela, Thank you for taking the time to review inspHire. We're glad that we've been able to support the expansion of the business and we will always be happy to help, whenever you need us. Thanks again, inspHire.

Aidan
Hire Controller in VK
Civiele techniek, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Simple & easy to use

5,0 5 jaar geleden

Pluspunten:

The simplicity but also the detail. I mainly like the easy hire contract page because it is easy to navigate and has all the right boxes needed for my job. From there I can easily create paperwork for my company’s drivers.

Minpunten:

There Isn’t anything I can think of that I like the least

Reactie inspHire

5 jaar geleden

Hi Aidan, Thanks for the feedback, it's great to hear your favourite feature. Work is always better when it requires less effort. Many Thanks, The inspHire Team

Charlotte
Hire Manager in VK
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great package and system

4,0 7 jaar geleden

Opmerkingen: We imported our hire contracts to the Inpshire software last year the transfer and set up was very easy and straightforward, with lots of advice and help given. The system is very easy to use and user friendly. After using a different hire software previously, Inpshire is definitely the best and easiest to use!

Pluspunten:

Easy to Use and user friendly

Minpunten:

Customer service/ help can be slow at responding and slow at actioning issues raised.

Reactie inspHire

7 jaar geleden

Hi Charlotte, Thank you for your review. It's great to have you on board and to hear how well things are going. Many thanks, inspHire

Jeanette
Partner in VK
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Excellent support from the inspHire team

5,0 6 jaar geleden

Pluspunten:

The stock management aspect of the software is brilliant. We've got full visibility of everything now.

Reactie inspHire

6 jaar geleden

Hi Jeanette, clear and full visibility across the entire business is a fantastic benefit of using inspHire, we're glad it's giving you exactly that. Thanks for taking the time to leave us feedback, inspHire.

Robin
VS
Heeft de software gebruikt voor: Niet verstrekt
Bron van de reviewer

Clinical Trial Management

4,0 7 jaar geleden

Opmerkingen: As an organisation who manages around 10,000 pieces of rental equipment (plus consumables) for Clinical Trials, we work in a very demanding environment. InspHire allows us to track everything for our customers and manage their global clinical trials successfully. It also gives our staff confidence to respond to enquiries knowing that the information in InspHire is in real-time and organised in a user-friendly manner. Our invoicing process has been cut from a 2 week process to a ten minute run now we have automated it, and errors have been reduced significantly saving us money in the long run. We have faced a few challenges in tailoring it to our specific needs, but InspHire's staff have worked hard to understand our business model and suggest how we can gain additional benefits from the software. It is good to know that when upgrading to a new version that our customisations come with us - something not always the case in other software. After 30+ months of use, I have no doubt we could no-longer manage without InspHire.

Reactie inspHire

7 jaar geleden

Hi Robin, Thanks for taking the time to review inspHire! We are excited to continue working together.