BeyondTrust Remote Support reviews

Easy to use remote support solution

Opmerkingen: The product helped us during the Covid pandemic when all users were working from home, it has been a lifesaver for us. I recommend this product to any organization looking for a perfect remote support tool.
It has helped increase our business process and compliance level. We have also been able to meet up with the agreed internal SLA.

Pluspunten:

Its ability to do admin tasks on the end user's system without giving the user an admin password. Screen sharing does not require any software installation. It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL. The solution is very easy to set up compared to some other products. Third-party integration with solutions like SysAid was also seamless. With little or no training, the solution is good to go for anyone.

Minpunten:

For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful.

Amazing features

Opmerkingen: I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing!

Pluspunten:

Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain

Minpunten:

There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue.

BeyondTrust Remote Support reviews

Opmerkingen: Using it every day to connect to multiple servers to do daily tasks, development and troubleshooting.

Pluspunten:

Easy to use and user friendly. very stable and reliable. using it every day without any major issues.

Minpunten:

Easy to use and user friendly. very stable and reliable. using it every day without any major issues.No Cons so far.

Nice Remote Support Tool

Pluspunten:

Very simple for clients to utilise. Great UI and excellent product support

Minpunten:

lacks support of IOS user. The price point is high

The easiest and most secure way to access your network

Pluspunten:

It is easy to create and save credentials to quickly access remote servers and terminals. Helping users is as easy as double clicking their machine name. File sharing is as simple as can be.

Minpunten:

Different types of connections have different abilities, which can cause problems.

A must have tool for every remote worker

Opmerkingen: It really helps to solve problems very quickly. The knowledge base and the alert escalation is great in saving my valuable time

Pluspunten:

Remote access control is great and i have been in love with it since i started using it. It integrates well with other applications

Minpunten:

Everything is great about it . No issues so far

My freind for IT support

Opmerkingen: The initial setup is not very intuitive. It can be challenging to find the exact options that work for a specific environment. App deployment can be tricky with the installer deleting after installation.

Pluspunten:

I am an IT support. The size of company is the 30 people. So I use this program so frequently. I can support them as soon as possible.

Minpunten:

The most helpful thing about BeyondTrust Remote Support is that IT staff can communicate with employees about the status of their requests and any questions they have. This open line of communication and real-time delivery of notifications helps ease frustration caused by IT issues.

review

Pluspunten:

easy to use for end user who are not tech savvy

Minpunten:

licensing can be pricey and need users within our team to log off

Beyond Trust

Opmerkingen: My overall experience has been good. I like Beyond Trust remote support better. It is easy to use and easy to give the link to our end users. In addition, if I am having an issue with my computer, the Help desk uses Beyond Trust remote support.

Pluspunten:

I like this product better than our previous software. Beyond Trust remote support is a lot easier to use.

Minpunten:

I do not have anything negative to say about Beyond Trust remote support.

Manage and support remotely

Pluspunten:

Easy to use and can easily take control and troubleshoot another PC remotely. Best tool for IT Support Executives.

Minpunten:

The UI looks outdated and needs improvement.

Comprehensive Remote Support Software

Opmerkingen: Remote Support has been a secure, fairly understandable, remote access console to quickly get going with, allowing consistent remote access to many computers needed for my work.

Pluspunten:

The remote access console is clean and fairly easy to figure out. It can be accessed from a desktop program or a web console, allowing me to remotely access quickly and easily from various devices. The chat support feature is very simple to use and allows IT support professionals to access my machine for troubleshooting in a transparent way.

Minpunten:

Colors on imagery were rendered strangely when remotely accessing some computers. There is a way to fix display color settings within the software, but it took me a long while to figure this out. Dynamic display rendering would have prevented this struggle.

Good Tool for remote support

Opmerkingen: overall nice and fast as i'm using high specs machine.

Pluspunten:

one of the most trusted tool for enterprise, very nice interface easy to use and operate. you can use multiple session at the same time without any issue

Minpunten:

graphics requirement is more, should be light weight for low specs machine, doesn't work well if you have less than 4 GB of RAM

Bomgar Review

Opmerkingen: Overall this is way better than Teamviewer and most remote tools. I would recommend this tool to anyone using remote support. Way more functions and very easy to use overall.

Pluspunten:

Personally I like a lot of things about this software. Going to outline/describe them below: 1. Simple way for users to join sessions: All you have to do is direct them to the website you've created to have them join and give them a code. Most of the time I email them a code with the email button and it does all the work for me in the way of instructions. 2. Chat features within the session are useful: This is a must to have. Its simple to for everyone to use and I've never had any issues chatting with a customer within the session. You can even chat with just your coworker while in a session without the customer seeing the information. Also, adding notes within the session. 3. Color/Background/Quality Control: You can disable their background or disable most colors to allow higher bandwidth on your sessions. This is very useful whenever someone has a slower speed and cannot handle all of that during the session. 4. Adding scripts during sessions: You can add personal scripts in the session to allow you to do certain things like access Control Panel as administrator or recreate a Windows profile. Super useful. 5. Pinning sessions: You can pin someone's computer to jump back on later. Very useful when its a shared computer and you don't have him to walk someone through joining the session again

Minpunten:

I don't like how sometimes this software will glitch when escalating the administrator access and then the loading window won't go away. Now you have this stuck window in your way, can't elevate your access and now you can't close the session either. Ontop of that you can't quit Bomgar until all sessions are gone. Since you cannot close this session you cannot close Bomgar without force closing through Task Manager.

Remote Help: Advantageous and Effective, with Possible Protection and Availability Concerns

Pluspunten:

I don't have individual inclinations or feelings and don't can utilize remote help. Be that as it may, remote help administrations can offer a few benefits for clients, including the capacity to rapidly and effectively investigate specialized issues without expecting to carry their gadget or gear to an actual area. Remote help can likewise set aside time and cash, as clients can frequently get support all the more rapidly and without the requirement for an expert to make a trip to their area. Also, remote help administrations can frequently be gotten to from anyplace with a web association, giving more prominent adaptability and comfort to clients.

Minpunten:

I don't have individual inclinations or feelings, and I don't utilize remote help. Nonetheless, a few clients have detailed worries with remote help, for example, protection and security issues, as remote help specialists might approach delicate data on the client's gadget. Moreover, clients with slow or temperamental web associations might encounter troubles utilizing remote help administrations, as the association may not be sufficiently able to help a steady association. At long last, a few clients might like face to face help to more readily comprehend the idea of the issue and see the arrangement firsthand, which isn't generally imaginable with remote help.

A geniuine feedback about remote support

Pluspunten:

On-Request IT Administration. Far off IT support is consistently accessible at whatever point an IT issue emerges. Lessen Cost. Remain Business Centered. Increment Organization Efficiency. Admittance to Experienced IT Experts. State of the art Innovation. Routinely Planned Upkeep.

Minpunten:

1) Expanded Security WeaknessesRemote access is a blade that cuts both ways with regards to framework security. Despite the fact that it accompanies information encryption, access controls, and action logging, it ends up presenting extra weaknesses that could be utilized as assault focuses.That's what you'll see, for example, it's challenging to watch everybody getting to your framework from a distance. You can't genuinely verify every one of the clients. Furthermore, that, obviously, makes it simple for aggressors to invade the framework utilizing certified records, and afterward leave inconspicuous.2) Momentary IntricacyA completely somewhat open organization isn't something that anybody can haphazardly set up. Indeed, even prepared specialists and oversaw specialist organizations require days to sort out all the framework assets and, at last, have everything working flawlessly.3) Organization RelianceRemote access is just comparable to your organization. You really want a steady Web association with keep up with your work process. Any other way, even the smallest margin time might possibly influence your efficiency.

Bomgar Beyond Trust

Pluspunten:

Easy to train helpdesk how to use it. Very easy to add clients and remote users to login via URL. Many reach features such as running powershell, scripts, copying files, looking at system info

Minpunten:

Sometimes after a long reboot, does not reconnect. Need to close session and re-open, that's pretty much eay

A very pleasant discovery

Opmerkingen: Very positive. She has really made my work remotely at home, very often taking away the difficulty of physically reaching the workplace!

Pluspunten:

I have been using this software for a long time to manage my work from home but still have access to my computer at work. Especially during the COVID, in fact, my employer he advised me to use it to manage all the programs and archives on the device present at work, but from the comfort of home. Appreciate that there is a code you need to enter to enable access on the other computer, but then there is the possibility of saving the connection between devices to speed up access. Also the program is fast, intuitive and quick and up to now, it has never bugged or crashed. Truly an outstanding find

Minpunten:

Very often the connection can be lost, due to wifi or router shortages, so it is essential to have a stable connection to have a smooth use of the program. I would like the possibility to remove the cursor of the other device, to have a cleaner view.

Great product, a bit on the pricey side

Opmerkingen: I provide remote helpdesk support for a wide-range of users from different industries who are seeking immediate assistance and resolution, typically before an onsite visit would be employed. Bomgar, once it is up and running, is a really good remote support tool and I don't mind using it- would like it if the price were not so high, but hey, its the cost of doing business these days! Still a really good product, however.

Pluspunten:

Setting customer's up is pretty easy. I find that when I use Bomgar over other remote support services like TeamViewer or Logmein for example, I think Bomgar's interface for connecting with a customer is smooth and pretty efficient.

Minpunten:

The way Bomgar implements the elevated privilege feature. If a customer has already agreed to have a remote session with me as an IT Pro, then that function should be a clickable feature BEFORE the session begins and on the client's side. Sometimes after getting connected with the customer, the elevated privileges can become cumbersome and sometimes time-intensive, either because the customer does not know their username and password or attempting to get the privileges as the IT Pro, does not work, because at times Bombgar does not recognize my (correct) admin credentials.

Great remote access support tool

Opmerkingen: As an international company with ports in central and South America and the Caribbean basin , providing Technical Support or training is essential. This tool has allowed us to provide hey see what the user sees approach. When the user indicates that they are unable to perform a specific task or if they're having problems with their PC drivers , etc this application has allowed us to remote access the PC and see exactly what the user is experiencing . It's transparent . Some applications will change the background or graphics when logging on , but with my experience this application has not done that.

Pluspunten:

This tool provides some of the best remote access troubleshooting abilities . The ease of use of this software is outstanding. Functionality and the ability to have users go to a web portal or provide them with a link to download a small package for remote access. I was not directly involved with installations and integrations of this product in our organization but have been told that it was quite simple.

Minpunten:

I can honestly say I've had no issues with the product . It's performed well . Loaded with features . Nothing that I can say that would be dis concerning

Efficient and Secure

Opmerkingen: BeyondTrust Remote Support has been a game-changer for our organization. It streamlines support processes and offers robust security measures, despite some minor drawbacks.

Pluspunten:

BeyondTrust Remote Support has greatly enhanced our remote support operations. Its user-friendly interface and fast performance have significantly improved our efficiency and customer satisfaction.

Minpunten:

The cost of BeyondTrust Remote Support can be a drawback, especially for smaller businesses. Some users have also experienced occasional connectivity issues.

Life Saver - Supporting Remote Staff

Opmerkingen: Our end users are happy that we can provide support without being too complicated. Tell them to go the portal, select our name and off we go.

Pluspunten:

The ease of use and the scalability of using scripting while troubleshooting with our end users is now easier.

Minpunten:

The UI layout could benefit from a refresh to make things easier on the eyes. For advanced users its great, but for our service desk depart could benefit from a streamline UI.

Bomgar gives us total access to all aspects of pc troubleshooting. Saves thousands/year in travel!

Opmerkingen: Greatly reduced travel costs for branch office desktop support. Faster response for client issues. Recovered hundreds of hours of travel time.

Pluspunten:

Access to troubleshoot most pc's and devices even from my phone. Love the ability to script actions that are repetitive on most pc's (set registry keys, install applications, run utilities). I can share remote sessions with other support specialists when needed. Jump clients allow me to initiate support sessions easily with our regular client base or on servers. We even use it to train individuals on new software or processes. License pools - a few licenses allow multiple techs to log in and out as needed. (we use 6 licenses with around 25 support specialists)

Minpunten:

Cost is the biggest con. Up front cost and annual maintenance is pricey, but the cost savings from reduced travel pay for it easily. Audio from remote systems is not available, making troubleshooting of sound issues more difficult.

Bomgar is Great!

Opmerkingen: We used this as a back up method for contenting to users and it has always been reliable.

Pluspunten:

I have been a Bomgar user for a number of years and it's great. A few if the key features I love are... - Invite users to start a session via sharing you session key with them or sending an email link, this makes it quick and easy to get connected. - Auto reconnect after rebooting or loosing network connection. This is a huge convince! and time saver since you don't have to call the user to get reconnected while working on the issue. - You can easily transfer and share you session with team mates. - Built in chat feature. - Easily View system information and transfer files.

Minpunten:

There are some issues with running it on Google Chome or on a Mac. Its not 100% seamless to users you are connecting to, you have to click though a few things but its still pretty easy.

Remote Support made easy

Opmerkingen: We have been using Bomgar for many years(10+) and one of the best parts of the system is that it records video of the interaction with the end customer. We appreciate this. Rarely, but it has occurred once or twice a customer complains that we "modified" their system. When playing back the recorded session, it was shown that we did not. Upgrades are very easy and we perform them once a year at a minimum.

Pluspunten:

Bomgar remote support allows our small IT staff to be able to connect with our remote users simply and efficiently. Go to our support website - provided by Bomgar - and connect with any of the IT staff online. We can then connect to your endpoint, and quickly resolve problems. Quicker than determining through a telephone call what is going on.

Minpunten:

To be honest, Bomgar remote support is fully featured and is at a point where the functionality is already in the system.

Remote Assistance Made Easy

Opmerkingen: We have been using Bomgar for about 5 years now and it has proven useful especially for real time chat remote assistance for our colleagues in the organization as well as our external clients. This software allowed us to track all forms of conversations, what our employees are doing during remote connection and helps us identify process improvements.

Pluspunten:

I primarily use Bomgar to remote assistance with my peers, direct reports and clients. Aside from remote assistance I also use Bomgar to refer to review requests of potential escalations, running chat report conversations and ticket management. Being in the QA team part of my job is to ensure service excellence is provided while maintaining customer confidentiality and Bomgar provides thus layer of assurance for us and our clients.

Minpunten:

Sometime Bomgar takes time to load or having sync issues. Customer already entered the session key but still we cannot see the customer connected from our end. May be due to current work from home set up caused by the pandemic, internet connectivity plays a role in this minor challenge. Although for our organization, we can only store Bomgar sessions for up to 30 days but I guess that is due to some contractual agreements which are out of our control.