SimpleTix reviews

Very easy to use, powerful tool with excellent support

Opmerkingen: We decided to switch to SimpleTix after a bad experience with another provider. We just had our opening weekend of a show using SimpleTix and everything worked very well indeed!

Pluspunten:

Very easy to set up by non-technical staff. Platform does everything we need as a performing arts organization. Square integration awesome. It's also great seeing our revenue flow directly into our bank account on a daily basis instead of being held in escrow somewhere! Very good technical support.

Minpunten:

User interface for ticket purchasers sometimes confusing - especially widget with limited real estate. Would like more comprehensive library of support topics. Would like better tech support over weekends (this is being improved as of Feb 2023, according to SimpleTix team)

we just had to come up with the idea and SimpleTix did the rest

Opmerkingen: I very much enjoyed SimpleTix and am looking forward to our next event. All aspects of the service went without a hitch, and their Customer Service agents are such a delight. Every attendee and member of the event teams have had great experiences with our events, thanks to Simple Tix.

Pluspunten:

SimpleTix integrates with all our favorite tools and software. With Zoom to make remote planning sessions easy, with Stripe for safe and secure payment processing, and with Salesforce to easily coordinate our events with other associated project activities.

Minpunten:

I have no complains from my experience with SimpleTix. And all my team members enjoyed using it as well.

Does not work for events that have multiple event times and locations

Opmerkingen: I was skeptical about it working for our festival, but the support team assured me it would and even set it up for us after I gave them all the necessary information. But when registrations started coming in and I couldn't get reports that I needed and event tickets listed one location and time for all events. Then team told me I had to set it up differently, so I spent 3 hrs doing it. During test runs after finishing I realized people could not purchase admission and a banquet ticket and a bus trip ticket without checking out 3 times...once for each ticket. This seems so basic, yet is not possible. I wouldn't have been upset if they had told me at the start it wouldn't meet my needs, but I was told it would by 2 people. Then when it was apparent it wouldn't work it took over 2 business days for them to let me know. Currently, I have some registrations in Simpletix that I will have to manually put into a new registration system once I figure out what that will be, and we have customers upset they can't register. Do not use this system for festivals or other events that have separate events within them with different dated or times.

Pluspunten:

Many options You can add your own graphics Option to scan pre-purchased tickets at the door

Minpunten:

-It couldn't work for our festival, as we have multiple events at different times, like 3 bus trips and a banquet. -2 different support staff told me it would work, and in the end, it did not

It truly is simple!

Opmerkingen: The integration of the online ticketing system with my Square account. Also, I struggled to properly set up and manage online tickets.

Pluspunten:

The ease of use of their system. Coming from another ticketing system, this has been easy to learn, understand and set-up!

Minpunten:

So far, nothing! All features have been there that I need and the customer support has been phenomenal!

Highly Recommend

Opmerkingen: After a thorough review of multiple timed ticketing platforms, it was an easy decision for us to move forward with SimpleTix. The software met all of the requirements we were looking for and our customer experience rep, [SENSITIVE CONTENT HIDDEN], went above and beyond in making sure it was the right fit and that we were completely comfortable with the software.

Pluspunten:

The SimpleTix management interface is user-friendly and offers customization options flexible enough to meet the specific needs, but simple enough that content changes can be easily made in-house. Additionally, the interface offers great front-end customization options so that the customer experience on the website is seamless with the ticketing system experience. SimpleTix doesn’t require a fee for individual reservations compared to some of the enterprise solutions explored.

Minpunten:

SimpleTix doesn't offer a built-in CRM with their platform, however, that's how they're able to keep the cost low. This actually worked out well for us since we were able to integrate a separate CRM via Zapier and save money.

SimpleTix is Simple to Use!

Opmerkingen: Overall they have been very good! We had one hiccup with adding seats to an active box office that messed up already-sold tickets. We figured it out, and I know how to do it better next time. We have loved selling specific seats to all of our performances, which is integrated with our Square site easily.

Pluspunten:

SimpleTix makes selling tickets to the school's fine arts programs very easy. We love we can add seating charts and allow consumers to pick and purchase the seats they want.

Minpunten:

Setting up the seating chart took a little time to figure out. Also, there is not really an easy way to add seats to an active box office.

An Incredible and Fantabulistic Event Management and Ticketing software.

Pluspunten:

It is simple to register upcoming events with SimpleTix.It is simple to sell tickets with SimpleTix since it's a great Ticketing software.Again,I can easily create and manage events with SimpleTix.

Minpunten:

I lack anything in particular to dislike about SimpleTix.

Best Ticketing App on the Planet!!!

Pluspunten:

The design of SimpleTix is first class. This is an all in one solution! In addition, minor glitches are worked out quickly. I had an issue with the app and the support staff called me in 10 minutes and solved the problem immediately.

Minpunten:

There are no cons to SimpleTix whatsoever!

SimpleTix @ Banana Block

Opmerkingen: I would say over all it has been good. I would just like to have more clairty on fees

Pluspunten:

SimpleTix does what is says on the tin - A simple to use interface with a glitch free user experience

Minpunten:

I am uncertain as to how much it has been costing me and if I pay or the buyer pays etc

Fabulous Ticketing Software

Pluspunten:

SimpleTix handles every aspect of ticketing for our classes - from initial sales and roster creation to allergy alerts and easy communication with our guests. And much of it is automated - leaving time for us to focus on other things.

Minpunten:

The only thing that would make our experience any better would be how our guests redeem gift cards. That we still need to do manually.

Safe Harbor Recovery Center Fundraising Event

Opmerkingen: We needed a source to sell tickets for a fundraising event - had no prior experience with this and no idea how to proceed. SimpleTix was recommended to us, so got in touch with them and they walked us through the entire process from set-up to final close-out. We needed their help many times through the process - customer service was excellent and all of our needs/issues were taken care of in a timely manner. They also helped us with integration from the ticket sales to a merchant account so funds could go directly to our bank account. Very affordable - would highly recommend to anyone in need of ticket sales, donations, other sources of public funding.

Pluspunten:

After figuring out the set-up and working through several adjustments, found the software could do anything we needed done, including notifying participants, downloading customer lists, adding additional ticket pricing to accommodate donations, etc.

Minpunten:

Took a little hunting to find exactly what was needed in a few instances, but watching the tutorials provided probably would have answered these questions and customer service was able to point us in the right direction and solve our issues.

I had missed a step in setting up payment. Received fast response to complete the process.

Pluspunten:

As a small non-profit with only one major annual fundraiser, SimpleTix provides great pre/post reporting, it's easy to navigate, most importantly-easy for my guests to purchase tickets. I've only needed customer support one time. I reached out at end of business day and would have been pleased to have received a response the next morning. I leave the office, go to dinner, check my emails and had received a response by email with the solution less than an hour after submitting a ticket. I was able to correct the issue with my phone using the link provided and we were ready to sell tickets! Additionally, when I got to the office the next morning I had received a phone call from Aron on how to address the issue. Impressive!

Professional-looking reservation site with outstanding customer support

Opmerkingen: This software allows us to easily get people registered for our workshops through an affordable, professional-looking site.

Pluspunten:

As a small business owner, it was important to me to provide a reservation system that was businesslike and professional. I was able to get all of the features I needed at an affordable rate. SimpleTix was super-great about follow-up and support. I signed up for their personalized web support when I started, which I would recommend for anyone like me who isn't particularly tech-savvy. Aron was great about helping me answer subsequent questions that were specific to my site and not in FAQs. He even created a video tutorial in about 15 minutes based on one of my questions. So, good continuous improvement, too!

Minpunten:

The only reason I didn't give five stars is that I actually did have to ask for help a couple of times. I found the payment gateway portion to be the biggest challenge -- not because of SimpleTix, but more on the payment processor side (choosing a provider that would fit my needs, getting the account up and running and getting the proper info to interface with SimpleTix).

Great software for free events

Opmerkingen: I found out about SimpleTix through a DonorPerfect conference. This is a great service for us because our events are free to attend. SimpleTix offers their service for free to people who are offering free events so this has been a wonderful help to us.

Pluspunten:

A lot of features are included in the free version. Automatically emailing tickets to our attendees makes our event feel more professional. It also integrates with our DonorPerfect system which is helpful.

Minpunten:

We run events in three different countries, and we couldn't really manage all of our events from one account. I ended up having to setup a separate account for each country. That's not the end of the world, but it does make it more confusing for the users in our office.

Great in a school based setting.

Opmerkingen: I spent a lot of time looking into various ticket vendors, and finally settled on SimpleTix. I'm very pleased we chose this route! There is a learning curve to the setup, but help was only an email away with a very fast response time. We're now up and selling tickets, and the feedback from our buying public has been VERY positive. As well, the real-time analytics provided are extremely helpful for managing inventory and having an accurate view of how sales are progressing. Personally, I can't imagine going back to selling tickets "the old-fashioned way!"

No need to shop around!

Opmerkingen: We have used other ticketing platforms for our events and have struggled to find one that would allow us to offer customization for our ticket holders with out destroying our bottom line. SimpleTix was the answer and the fee system is very fare, one of the best we could find. SimpleTix is very flexible and the support staff are very dialed into our success. They even gave us pointers on setting up a payment portal that would help our non-profit save even more money. Thank you Aron and SimpleTix!! We will recommend you guys for sure.

Easiest and most effective ticketing

Opmerkingen: I have been using Simpletix for about two years and love it. I am not the most technically advanced yet I find it super easy to navigate. I am able to put up a new event in minutes and unlike other ticketing systems, I own the database. This helps me with future campaigns and I can analyze the data in house.
When I have questions, they are super responsive. If I want to enhance or change the features in my site, they are very helpful in implementing the changes.
In all, Simpletix is a great find in ticketing!

Process Review

Opmerkingen: Customer service with excellence and compassion! Having been left by a work colleague, with an end product to complete with ticket sales beginning for a large event, I received immediate, efficient and successful technical support from SimpleTix. I am excited to use this product for 1000+ ticket sales, creation of database of personal identifiable information including email addresses and ease of accounting as it interfaces with my online accounts receivables. Great product and great service.

Continually evolving for the better

Opmerkingen: We've used SimpleTix for three years of Event Management, and each year has been better than the previous in terms of speed, options and functionality. We've found Aron very responsive to feedback, continually pushing for better workflow and overall user experience, and that is very evident in the product. The system has improved and simplified ticketing and ticket validation so much that it's hard to even compare pre-SimpleTix to post.

Impressive customer service

Opmerkingen: I just began using SimpleTix. I had a technical issue and sent them an email. Someone called me back almost immediately and guided me on how to fix my issue. It was an easy fix! I have been impressed because it usually takes a long time before one can get through to a customer support person these days. I look forward to using SimpleTix.

#1

Opmerkingen: SimpleTix has been a godsend. I know that I am in the best hands possible when it comes to using a website that is great for both my costumer and me. Anytime I have questions, SimpleTix is just a phone or or email away with the best costumer service on planet earth. I couldn't be happier!

SimpleTix has been terrific!

Opmerkingen: We have loved our interaction with Simpletix.

Pluspunten:

Without a doubt the best part of Simpletix is their customer service and website design for ticket sales.

Minpunten:

We really have no negative comments about Simpletix.

Fast & Easy Store Setup

Opmerkingen: I operate a few events a year for a non-profit. SimpleTix is quick and easy to setup a new event. Reporting is good and box office tools are helpful. The new smart phone apps are a wonderful addition to the product suite.

Easy to navigate

Opmerkingen: Don't really have pros and cons. Just like how easy it is to get
around the software. IF help is needed, they get to you right
away.

SimpleTix is there to adapt to your business

Opmerkingen: They have a very flexible platform and a capable development team to meet the needs of your business.