SimpleTix reviews

Very easy to use, powerful tool with excellent support

Opmerkingen: We decided to switch to SimpleTix after a bad experience with another provider. We just had our opening weekend of a show using SimpleTix and everything worked very well indeed!

Pluspunten:

Very easy to set up by non-technical staff. Platform does everything we need as a performing arts organization. Square integration awesome. It's also great seeing our revenue flow directly into our bank account on a daily basis instead of being held in escrow somewhere! Very good technical support.

Minpunten:

User interface for ticket purchasers sometimes confusing - especially widget with limited real estate. Would like more comprehensive library of support topics. Would like better tech support over weekends (this is being improved as of Feb 2023, according to SimpleTix team)

Highly Recommend

Opmerkingen: After a thorough review of multiple timed ticketing platforms, it was an easy decision for us to move forward with SimpleTix. The software met all of the requirements we were looking for and our customer experience rep, [SENSITIVE CONTENT HIDDEN], went above and beyond in making sure it was the right fit and that we were completely comfortable with the software.

Pluspunten:

The SimpleTix management interface is user-friendly and offers customization options flexible enough to meet the specific needs, but simple enough that content changes can be easily made in-house. Additionally, the interface offers great front-end customization options so that the customer experience on the website is seamless with the ticketing system experience. SimpleTix doesn’t require a fee for individual reservations compared to some of the enterprise solutions explored.

Minpunten:

SimpleTix doesn't offer a built-in CRM with their platform, however, that's how they're able to keep the cost low. This actually worked out well for us since we were able to integrate a separate CRM via Zapier and save money.

Does not work for events that have multiple event times and locations

Opmerkingen: I was skeptical about it working for our festival, but the support team assured me it would and even set it up for us after I gave them all the necessary information. But when registrations started coming in and I couldn't get reports that I needed and event tickets listed one location and time for all events. Then team told me I had to set it up differently, so I spent 3 hrs doing it. During test runs after finishing I realized people could not purchase admission and a banquet ticket and a bus trip ticket without checking out 3 times...once for each ticket. This seems so basic, yet is not possible. I wouldn't have been upset if they had told me at the start it wouldn't meet my needs, but I was told it would by 2 people. Then when it was apparent it wouldn't work it took over 2 business days for them to let me know. Currently, I have some registrations in Simpletix that I will have to manually put into a new registration system once I figure out what that will be, and we have customers upset they can't register. Do not use this system for festivals or other events that have separate events within them with different dated or times.

Pluspunten:

Many options You can add your own graphics Option to scan pre-purchased tickets at the door

Minpunten:

-It couldn't work for our festival, as we have multiple events at different times, like 3 bus trips and a banquet. -2 different support staff told me it would work, and in the end, it did not

It truly is simple!

Opmerkingen: The integration of the online ticketing system with my Square account. Also, I struggled to properly set up and manage online tickets.

Pluspunten:

The ease of use of their system. Coming from another ticketing system, this has been easy to learn, understand and set-up!

Minpunten:

So far, nothing! All features have been there that I need and the customer support has been phenomenal!

Great Product and Even Better Customer Service

Opmerkingen: I really appreciate the almost immediate response I get each time I reach out to the customer service team at Simpletix. They always respond quickly and clearly with the answers I need...even sending a video to walk me through the process step-by-step! They do an amazing job!!! Thanks!

Pluspunten:

Easy to use and the customer service is AMAZING! Where other companies are lacking, the responsiveness at Simpletix is bar none!

Minpunten:

The only thing negative I could think of would be that I can't always find what tools I need, but they are there. They've thought of everything!

LOVE SimpleTix

Opmerkingen: Experience has been very good. We are VERY PLEASED to have made the switch from Eventbrite to SimpleTix.

Pluspunten:

What I like MOST about this software is the fact that if I have a question, I know I will get a response in a very timely manner. Questions are answered quickly and communication is easy to understand. We like the way our events display on mobile devices (since that is what most people use). Nothing is cut off and it's quick and easy to use for our customers.

Minpunten:

I don't know that I have a least. I'm beginning to realize that there are a whole lot more options that I need to be taking advantage of that I didn't realize before. So... perhaps an area where there are videos that show all the different advanced features. (There probably are, I just don't know where...)

SimpleTix Review

Opmerkingen: Overall experience with SimpleTix has been very good. I can't wait to use SimpleTix more. We are trusting SimpleTix with our quarter of a million-dollar exhibition we are bringing to our little town.

Pluspunten:

What I like most about SimpleTix is the user interface and customer service. [sensitive content hidden] has been there every step of the way. His replies are informative and very quick. It has been a great start to our relationship with SimpleTix.

Minpunten:

If the ticket page had more customization options, it would be fantastic. Possibly adding a bigger hero image or auto video capabilities. Editing for ticket dates/times could use some work.

Simpletix Easy to Use

Opmerkingen: Good - better pricing would be nice for our small venue.

Pluspunten:

Simpletix helps us to organize and maintain ticket sales for over 140 shows a year at our 110 seat venue.

Minpunten:

Pricing - expensive. Would be better if they offered a monthly plan vs. a fee on every ticket sold as we hold many events and have a 110 seating capacity.

SimpleTixs replaced our own internal management solution.

Pluspunten:

The main feature our team loved is the ease of use to build, draw, and add seats to a venue and categorize it all with clear ease of use. We also love that it integrates with SquareUp so cleanly.

Minpunten:

So far no cons at all! We love this software!

Love SimpleTix

Pluspunten:

SimpleTix literally is so simple, the truth is in the name

Minpunten:

Sometimes the site is glitchy, and that sometimes effects my workflow.

We're an annual community event that happens once-a-year, this is our first time using SimpleTix.

Opmerkingen: Organizing attendees for a five-day festival and contest, so we want to track who is interested in attending and be able to promote with discount codes and other perks. Also able to issue manual tickets, have them emailed, or sent as text to phone. Also lots of ways to set up your site with a theme, though I decided the standard look was the best for me. Honestly, I like having the ability to customize and this site allows so much customization. Also, they don't hold back all the features for the premium membership, they're generous with the features you get compared to other, more expensive sites even if you stick to the basic level. I would totally use the premium features, but we aren't at that budget level yet. However, under a less amount for each ticket is a great deal.

Pluspunten:

Everything I could imagine needing from this software is included in the basic features. The cost-per-ticket is less (less if you pre-print) AND SimpleTix helps us figure out the Square pass-through fees and include them in the service fee cost. Had no issues setting up Square. I like that anyone can use their phone to scan with the app. To be fair, at the time of this review I have used the website to setup a pretty decent ticket portal, but we haven't tested it at the door yet. We are excited that we can change the email form letters that people get when they order. I think getting actual labeled tickets makes the guests feel more confident as well.

Minpunten:

I don't think it's a con, but in order to maximize the program/website, you may have to ask a few questions. There was no issue for me on that part, I received a more-than-thorough response any time I needed it. (I accessed help by phone and email, both were outstanding and easy.)

we just had to come up with the idea and SimpleTix did the rest

Opmerkingen: I very much enjoyed SimpleTix and am looking forward to our next event. All aspects of the service went without a hitch, and their Customer Service agents are such a delight. Every attendee and member of the event teams have had great experiences with our events, thanks to Simple Tix.

Pluspunten:

SimpleTix integrates with all our favorite tools and software. With Zoom to make remote planning sessions easy, with Stripe for safe and secure payment processing, and with Salesforce to easily coordinate our events with other associated project activities.

Minpunten:

I have no complains from my experience with SimpleTix. And all my team members enjoyed using it as well.

Well, I'm SOLD!

Opmerkingen: I have used many other platforms and so far this is my favorite.

Pluspunten:

The ease and flexibility of the software. The customer service is very responsive.

Minpunten:

I'd like more flexibility in the return receipt email confirmation

SimpleTix is simply a great ticketing and events platform

Opmerkingen: Overall our experience with SimpleTix was tremendous! I cannot say enough good things about the communication, care, responsiveness, and helpfulness that our reps offered. All correspondence and requests were met in a very timely manner, the support for customization and edits was absolutely fantastic! Completely wonderful customer service!! 5 stars!

Pluspunten:

There were several aspects of the SimpleTix platform that were extremely beneficial. We vetted many options for ticketing platforms for our event, and SimpleTix was a clear front-runner from our first discussion. The pricing was very reasonable and competitive, and the functionality of the platform met our essential needs for the customization that was required for the specific event, which called for a custom floor plan and reservation system.

Minpunten:

There were some seemingly very basic features that we were told couldn't be done. Needs and requests such as changing the color of a reserved seat to the color red or black upon reservation, or the specific numbering of seats in a certain configuration were not met, as we were told things like this couldn't be done. From the outside, functionality requests such as these seem very simplistic, so it was a shame these smaller things couldn't be accomplished.

A quick an easy solution

Opmerkingen: So glad we found this program. It integrates very easily with Square which we already use. Setup and management are very easy.

Pluspunten:

This was so easy to set up! The customer support we received from the beginning was incredible. In our demo, not only did they show us around the program but the also helped us set up our first event! And, it is very easy to manage. Grateful to find this solution.

Minpunten:

There are some limits to the reporting features that are a little frustrating, but for the cost, we can figure out the work around we need.

3rd year of using SimpleTix for a fund-raising event and wouldn't think of going elsewhere.

Pluspunten:

Software is easy to use and any questions/issues have been answered quickly/efficiently by the support staff. 1st year set-up required quite a bit of help to tailor our needs and help us understand how to make the most of the product. The support staff was great with this process. The 2nd and now 3rd year have been seamless. We were able to add a feature this year to allow contributors to make donations in addition to purchasing tickets for the fund-raising event, which should greatly increase our total contributions.

Minpunten:

1st year took a little getting used to, but could be my lack of technical skills. Once things were explained by the support staff, found the software easy to use and navigate between the administrator/set-up functions and our website.

The Solution We Needed

Opmerkingen: We like working with SimpleTix because they are a young, growing company and we feel we can grow with them. The service is 5 star and if a problem does crop up, they are quick to remedy the situation. The site has so many features that we have not utilized all of them yet. It's by far the best bang for the buck on the market today, hands down.

Pluspunten:

We started looking for an event ticketing solution and we reviewed many differerent providers. We chose SimpleTix based on the fact that it offered not only a ticketing solution, but also a shopping cart solution. The learning curve for SimpleTix is not too steep, the company offers dozens of self-help video tutorials that helped alot in the beginning. Since I am not a web developer, it probably took me longer to get the site up an running than would be a professional developer, but I am very happy that I took the time to learn the application. Now I can add and modify events with a few clicks, add new images, promotional banners, promo codes, products, and other pages to the site without going through a web developer. Now for the fun part, the ticketing side works great and everyday we get a bcc email from customers who have bought event tickets online. The system works and it's very cost effective for all the components your get. We are very happy we chose SimpleTix.

Minpunten:

For what we use SimpleTix for, I really can't think of any con's.

Wonderful service - and it just works

Pluspunten:

Used a bunch of other ticketing systems for my events. Simpletix is affordable, has all the features I need, and it *just* *works*. Really nice change from many of the others I've tried. Also, customer service is amazing - they really go the extra mile - being super responsive and supportive. I upgraded to a plan I didn't need by mistake and within 20 minutes of contacting support, the CEO reached out personally to help out and quickly resolved the issue. Can't recommend them highly enough!

Minpunten:

Nothing. Had a really good experience using it. Perhaps not the "prettiest" UI on the admin side, but looks good for ticket buyers and works flawlessly on both sides.

Great ticketing software with reserved seating features

Pluspunten:

The overdue review - Simpletix was able to solve my organization's need of providing reserved seating. With some learning, I was able to create a seating chart, assign differing prices to seats (even within different rows and seating blocks), and integrate the software to payment gateways seamlessly. The customer support I received was excellent, and really helped me (not knowing any css programming) customize the software per my requirement. The turnaround time for my queries was quite fast, with support available on weekends. Despite a couple of concerns as I have mentioned in the "Cons" section, I will definitely use Simpletix again for all of my ticketing needs in the future and recommend it to others.

Minpunten:

One major concern I faced was that I had to redo the entire seating chart (with the complicated layout and the differing prices) 1 day before our launch due to some software issue. I did receive support for this, but I would have liked to avoid the last minute scramble. Also, updates to the code in the background caused a few minor changes, but I did get good customer support in addressing them. Finally, I found that the help and user guides were somewhat confusing in the way they have been organized, and can be arranged in a more intuitive fashion.

Safe Harbor Recovery Center Fundraising Event

Opmerkingen: We needed a source to sell tickets for a fundraising event - had no prior experience with this and no idea how to proceed. SimpleTix was recommended to us, so got in touch with them and they walked us through the entire process from set-up to final close-out. We needed their help many times through the process - customer service was excellent and all of our needs/issues were taken care of in a timely manner. They also helped us with integration from the ticket sales to a merchant account so funds could go directly to our bank account. Very affordable - would highly recommend to anyone in need of ticket sales, donations, other sources of public funding.

Pluspunten:

After figuring out the set-up and working through several adjustments, found the software could do anything we needed done, including notifying participants, downloading customer lists, adding additional ticket pricing to accommodate donations, etc.

Minpunten:

Took a little hunting to find exactly what was needed in a few instances, but watching the tutorials provided probably would have answered these questions and customer service was able to point us in the right direction and solve our issues.

Fabulous Ticketing Software

Pluspunten:

SimpleTix handles every aspect of ticketing for our classes - from initial sales and roster creation to allergy alerts and easy communication with our guests. And much of it is automated - leaving time for us to focus on other things.

Minpunten:

The only thing that would make our experience any better would be how our guests redeem gift cards. That we still need to do manually.

I had missed a step in setting up payment. Received fast response to complete the process.

Pluspunten:

As a small non-profit with only one major annual fundraiser, SimpleTix provides great pre/post reporting, it's easy to navigate, most importantly-easy for my guests to purchase tickets. I've only needed customer support one time. I reached out at end of business day and would have been pleased to have received a response the next morning. I leave the office, go to dinner, check my emails and had received a response by email with the solution less than an hour after submitting a ticket. I was able to correct the issue with my phone using the link provided and we were ready to sell tickets! Additionally, when I got to the office the next morning I had received a phone call from Aron on how to address the issue. Impressive!

Customer Service Response is usually fast, but this company has oversold its capability. The server is consistently slow, and lots of bugs in the system.

Opmerkingen: I would not recommend this system; we will be abandoning it at the end of this season, even though we love the price.

Pluspunten:

The cost is very reasonable. The customer service person is usually fast to respond. However, when we point out to him that his server is slow, and the system is slow, he seems to gloss over that problem.

Minpunten:

We have many, many complaints about the speed of the site, customers getting locked out, seats that were abandoned in the shopping carts being held as "unavailable" to future patrons (which means lost revenue). The back-end interface is confusing, and could use a real examination and streamlining. You can't always get to what you need, and I never feel like I know the exact steps to find something.

Total time waster.

Opmerkingen: saved a little bit of money on the onset

Pluspunten:

I initially thought that it would be worth it to save money for my non-profit. It's slightlyl less intuitive than it's counterparts, but seemed a fair trade off at the time.

Minpunten:

The UI is so buggy and slow, that it's really not worth it. It also is not as inexpensie as it purports, because connecting to Square actually adds the same cost per ticket as Eventbrite would have.... grrrrr. As I write this, I'm watching the wheel on my open tab for SimpleTix go round and round.... it's been doing this for 20 minutes with NO progress.... going back to Eventbrite. My time and sanity are in the balance.

Professional-looking reservation site with outstanding customer support

Opmerkingen: This software allows us to easily get people registered for our workshops through an affordable, professional-looking site.

Pluspunten:

As a small business owner, it was important to me to provide a reservation system that was businesslike and professional. I was able to get all of the features I needed at an affordable rate. SimpleTix was super-great about follow-up and support. I signed up for their personalized web support when I started, which I would recommend for anyone like me who isn't particularly tech-savvy. Aron was great about helping me answer subsequent questions that were specific to my site and not in FAQs. He even created a video tutorial in about 15 minutes based on one of my questions. So, good continuous improvement, too!

Minpunten:

The only reason I didn't give five stars is that I actually did have to ask for help a couple of times. I found the payment gateway portion to be the biggest challenge -- not because of SimpleTix, but more on the payment processor side (choosing a provider that would fit my needs, getting the account up and running and getting the proper info to interface with SimpleTix).