Higher Logic Thrive reviews

Engagement Made Easy!

Pluspunten:

The ability to easily allow your members to engage with eachother, securely!

Minpunten:

Admin portal is hard to navigate, lots of options, but not easy to find where you need to go to find what you need.

Easy platform to adapt to for staff and members

Opmerkingen: It has been a really great experience and the Higher Logic team is awesome!

Pluspunten:

I prefer this software because members need something that is convenient and enables them to talk to each other without the hassle. This gives them a place to talk, share documents, have private conversations, etc. As a community manager, I can maintain the back-end without interruption to their natural dialogue.

Minpunten:

I customized the design because I needed it to be "pretty." I think if it were easier to make it a bit more natural to websites within the tool, that would be the only change I would make at the moment.

Go with a different service

Opmerkingen: My overall experience with Higher Logic hasn't been great. For the last 8 months, we've been *trying* to work with their customer support specialists and even had to meet with their CTO for the lack of communication, no alternatives provided, etc. For how much we pay and how long we've gone without having full accessibility to this service is ridiculous. I'd much rather pay for a platform that gets our job done without working longer hours due to Higher Logic's issues on the backend (that's effected all companies, apparently). I just feel that this experience ruined it for me with ALL Higher Logic products and services.

Pluspunten:

The only thing I liked is how ease it was to use pre-built templates.

Minpunten:

There has been an on-going issue where you're unable to save your work since February 2022 and there were IQA issues in November 2021 - February 2022. It just seems that there's been constant problems on the backend (admitted by the CTO himself). Additionally, the lack of updates and support from their customer support team has ruined the experience. I would suggest paying more for a more reliable service. My department has been under fire by our executive team due to issues from Higher Logic that they don't seem to care about. If you're using this platform for email automation, I give this software a zero. Emails have failed to go out to our contact list, doesn't save, etc. which causes a lot of frustration on the customer/users end. We've missed several deadlines because of their 504 errors and don't hear back from customer service reps for days on end.

Amazing tool for member engagement

Pluspunten:

Our organization uses higher logic for many things. The fact that you can manage an online forum and see so many members engage with each other is amazing. We also use higher logic to manage our volunteer application process. It keeps it very organized with all the deadlines and applications and sending out emails approving/declining members. There are so many different functions you can utilize with Higher Logic and there is still so much more for us to learn. Their customer service is great and the ticket process is very simple and you typically hear back within an hour or so from customer service.

Minpunten:

You really have to learn the back end of higher logic to make changes which can be very confusing. That is really my only complaint which I can't even complain about- you just have to adjust and learn how the system works because their are so many options.

Best Support in the Software World

Opmerkingen: We came to Higher Logic 8 years ago and have been a loyal customer ever since. We have recently added the Informz product to our services for our members and the integration with our community site and AMS was seamless mostly due to Higher Logic's support team.

Pluspunten:

Set up and ease of use are amazing. Higher Logic Support stays with you from integration through your entire life cycle of the software. You never feel like you have been left on your own.

Minpunten:

Need a few more levels on the admin side. there are community admins but they should have the ability to impersonate members in order to assist them.

Higher Logic is a great tool for reaching out to our members

Opmerkingen: My overall experience with higher logic online community has been fantastic and I'm looking forward to the new "face-lift" that is coming for admins of the community.

Pluspunten:

I like the ease of being able to use the community as both an admin and user. It is very user-friendly and integrates well with our customer management software.

Minpunten:

Although it integrates well with our CMS, I'll give this product 5 stars once the document features integrate.

Pays for itself!

Opmerkingen: We researched a lot of different online communities for our members and knew that Higher Logic was the Ferarri of community software for associations. There are a lot of other types of listerv and community software available, but this one integrates into our AMS, and we are able to gain a lot more insight into our members' needs by the ease with which they can post new messages and get immediate support from the industry. The implementation was fairly easy and the Higher Logic Users Group has been a wealth of information and inspiration.

Pluspunten:

I love how my members have been able to easily use their new online community! It was fairly simple to set up, and our interactions with the staff have been helpful when we can't figure out how to use something.

Minpunten:

The reporting isn't always great, but if there is something you really need to report on, tech support can usually help out.

Higher Logic is a partner in your success!

Opmerkingen: We are a professional membership association with 182,000 members. We have been using the Higher Logic Community Platform since 2011. It replaced our old listservs, discussion boards, and member directory. We have not looked back since we made the switch. Our members love the platform and we continue to expand our uses for it. We have a mentoring program running on it and we are moving many of our governance groups to it for online collaboration.

Pluspunten:

Higher Logic is an excellent partner in your success. They listen to their customers and they continually evolve the product to meet customer needs. Since it's a hosted platform, you benefit from all of the investments that they make in the platform and the technology.

Minpunten:

More of a caveat than a "con," it is important to know that Higher Logic is a dynamic company and they are making improvements to their product on a regular basis. If you are looking for a static product that isn't going to change, they may not be the right fit.

My Higher Logic Experience

Opmerkingen: Overall we have a good experience with HL but there are still areas of improvement like their support center.

Pluspunten:

The ability to have our community have a place to post their job/volunteer/opportunities. We have a large alumni base and the community discussions allows us to have a place to put all of these things.

Minpunten:

The customization factor is difficult. We needed to hire a third party designer to setup a site that worked for us. Their general setup wasnt meeting our needs and we needed to have something more specific.

Higher Logic Community ROCKSTAR

Opmerkingen: Amazing! We are still exceeding benchmark standards and our members have embraced their community.

Pluspunten:

Ease of use, being connected to a vocal and vibrant community.

Minpunten:

Report features that only allow me to track 30 days. Need to be able to access archives, especially when a new community manager comes online.

Weak editor, no way to optimize search

Pluspunten:

The software is fairly easy to use if you only want to create basic pages

Minpunten:

There is no way to hard code the search function. We are using it as an intranet - a place for sales to find product information and sales tools with a dedicated page for each solution area. However, the search function is awful - there is no way to ensure the top results are the pages we want them to find. Search for "Cloud" products - and you get a bunch of random search results with cloud on the page - instead of the Cloud Community Page coming up first. Second issue is that the editor is hard to use. It is not easy to set up an attractive and interesting page. There are lots of good html editors - but this one is buggy and challenging.

Excellent tool for member retention

Pluspunten:

We've been using Higher Logic's online community software for a few years now and have been very happy with our results so far. Our members took to the forum pretty quickly and we now have a fairly active community. We've also created additional forums for our monthly journal and have allowed members to create specialty groups as well. This increased engagement with our members has definitely helped out with our member retention.

Minpunten:

There's a bit of a learning curve when you first start using the software, especially when setting up the automation. Their support is pretty good though so don't be afraid to reach out when you get confused.

Higher Logic Community Management

Opmerkingen: I enjoy HUG quite a lot. I think it leads by example and is easy to use.

Pluspunten:

The Higher Logic platform allows for members to communicate with each other in a safe place, removing the middle man. My company, prior, had been tasked with being the middle man. Our members would contact us with queries, we would have to make the appropriate questions. HL helps to remove us as an extra step in THAT process, allowing us to focus on other matters.

Minpunten:

There are times when I wish HL had some more plug/play style technology. The ability to drag and drop entries, personalize a homepage, etc. I have been in my current position for only 6 months so a lack of familiarity with the product is part of the issue; but is seems that some of these features arein the works as we speak (per the opening sessions).

Great product, but could use more guidance and project management during implementation

Opmerkingen: I have not utilized HUG as much as I should because on my team, I am the person who does importing of spreadsheets, and have not had enough time to engage with our members on the platform as much as i would like. But once I am able, I think I will definitely start to utilize HUG

Pluspunten:

I like how user-friendly the HL Community is, and all of the features that can be used.

Minpunten:

The implementation process was very rocky, but I believe our project manager was new. I found that we had to do our internal project management and really had to ask the right questions to the HL representative to understand the process. We are a non-profit that is not very good with technology, but our PM operated with us as if we were. She was responsive when we told her we need further explanation or things didn't make sense. Also, does not work so well in any browser except for Google Chrome

Still Discovering All There is to Offer

Pluspunten:

I think this is a great forum for our committee members to keep in touch and stay focused on their goals. Additionally, the integration with email helps for our members to reply to postings without cutting into their work. The document sharing feature is amazing for keeping everything in the same spot.

Minpunten:

Our format looks a bit dated. I'm not sure if this was a choice on our end. Also, navigation can be a bit tricky from time to time.

Higher Logic Online Community

Opmerkingen: The customer service and the training are the best. Without it, I am sure that my community would not have been as successful It really helped me make it into what it is today and is the reason we went with Higher Logic.

Pluspunten:

Training and customer service is the best part of the Higher Logic Platform.

Minpunten:

I do feel like the price is high for small nonprofits.

My Higher Logic Experience - 4 Months In!

Pluspunten:

The ability to connect our members from around the country and the world with an easy to use tool has been incredibly valuable. Our previous tool was clunky and lay dormant for over two years. The fact that our members can access our community with a single sign-on option (the same UN and PW they use for our .org) makes it a seamless experience.

Minpunten:

There is a learning curve. Our leadership wanted an accelerated implementation, so we were putting a lot of pressure on the HL team! I would suggest taking your time with implementation and truly immersing yourself in HUG - other users have been our best resource.

Higher Logic is Higher Than Most

Pluspunten:

I really enjoy all of the functionality. I like all of the options it allows me to utilize to engage our users. I find it to be intuitive to access and engage with. Our users find it accessible as well.

Minpunten:

The support response time is longer than I would like.

Great for Engagement

Pluspunten:

Engaging our members, having a private place where members can discuss their problems/questions/concerns, easy to use

Minpunten:

Functionality is a little behind, would like to see more offerings and updates. Customer support is lacking

Ease of Use

Pluspunten:

Very easy to use as an administrator and even more easy for our member base that is not always tech savvy.

Minpunten:

Functionality could improve to do more. We are always finding more things that we wish we had.

Easy to Use and Implement

Opmerkingen: I truly enjoy it and hope that our users expound upon it and that it becomes a huge part of our member value and communication strategy.

Pluspunten:

The Higher Logic team were so hands-on and helpful during our training, implementation and execution. They went above and beyond to understand our needs and help us develop the platform that worked for us. I would highly recommend Higher Logic an their team.

Minpunten:

It used to be the admin side - but now I love the new Admin!

Easy to use but time consuming with a small staff.

Pluspunten:

member engagement! it's great to see members connect online and development professionally by networking with other colleagues.

Minpunten:

Takes a lot of front end work to really get started and understand the platform, which can be hard when you are on a small team.

New and Learning

Pluspunten:

I like that it is relatively easy to use. When I don't know something or am struggling, HUG is always there and so is the support team! The gamification options have helped our members a lot.

Minpunten:

There is a LOT to know and not a lot of training. SF has been helpful though.

Great service

Pluspunten:

The online communities are a great place to bring value to my organization. They provide invaluable marketing data for us and allow our members a unique place to gather

Minpunten:

Some of the functionality is not intuitive. It is difficult for some of my staff and members to learn how to use at times.

My Higher Logic Experience

Pluspunten:

Easy to learn to use - support from Higher Logic is great!

Minpunten:

Does not support HTML Code in the posts we want it to.