Qualifacts CareLogic reviews

CareLogic the best of the field

Opmerkingen: The best thing about Qualifacts is their customer service orientation. While not absolutely perfect over the seven years we've been customers, problems that arose have been addressed vigorously. The management of the company is interactive and engaged with their end users. Their mission is directly to further our work with clients, which I appreciate. EHR software has to live between the worlds of a fragmented healthcare system, the great variety of customer needs and programs, and federal and state regulations that are ever-changing. I have felt supported along the way to achieve the work of our agency by their focus on making that intersection easier. I highly recommend this platform.

Pluspunten:

CareLogic is easy for end users. The simple schedule-keep appointment-link to document-bill each day workflow works for clinicians. The billing is accurate, and we've never lost a bit of data. Reliability is very high, and has improved from already high service level reliability. Speed is good, and data is available.

Minpunten:

The interface is dated compared to programs like Microsoft office or web sites like Gmail. There have been strides in the last two years in that the interface is now browser agnostic, running on platforms other than Microsoft IE. It was a tough change to implement, given some built-in data elements that relied on IE. Qualifacts stuck with the project, though, and achieved the goal.

Great Platform!

Opmerkingen: Overall, CareLogic is a great platform to use for Behavioral Health. I use it for the revenue cycle and it really is very helpful and very user friendly. It has everything I need, but if there's something I'm needing data for, there is definitely a report for whatever I need.

Pluspunten:

I like that once you learn the system, it is very user friendly and has a lot of great aspects to help you navigate.

Minpunten:

The thing I like the least would have to be that you can't have a lot of multiple tabs open at one time if you're trying to multitask.

It works, but could work better.

Opmerkingen: Software should make your life easier and even with the updated interface, Carelogic feels clunky and outdated. It is difficult to navigate and does not let you learn as you go. Significant training is needed in order to use the software.

Pluspunten:

Recently, an update to the interface has made it a little more user-friendly. It also seems to have robust capabilities.

Minpunten:

Not very user friendly and difficult to navigate without extensive training. Does not allow you to make changes easily.

Qualifacts Review

Opmerkingen: My overall experience has been good. However, many people I work with have described it being difficult to learn and use.

Pluspunten:

I like that everything is all on one platform.

Minpunten:

I least like that this platform does not easily and effectively sync up to other third party platforms.

CareLogic Works for Us

Opmerkingen: Overall, this system handles the complexity of a community-based non-profit and its idiosyncrasies. We reviewed at least 10 systems before deciding on CareLogic as the best option for us. While no system is perfect, CareLogic meets and exceeds our daily needs.

Pluspunten:

I like the traceability of the records access and changes. the ease of deploying updates, and the all the data that is available. As a community non-profit with varied programming, CareLogic allowed us to be streamline common tasks while customizing some of the programmatic differences.

Minpunten:

While there is a ton of data collected, retrieving the data and the support around data retrieval is lacking. I find most answers to be pat and lack creativity. This system would get all the stars in the world, if we had more user/analytic support to realize our BI goals. I would also like more readily available integrations.

Worst EHR

Opmerkingen: Horrendous experience. The task tickets are a joke, and our implementation has not been finalized since we, as previously stated, are unable to get the most basic report which is an aging report. A really significant reason for going with Carelogic was the patient portal to which is not working because they keep assigning different individuals to the project (for over a year) and no one seems to know anything. If you are a mid-size company DO NOT go with this EHR. It's been the worst professional experience we've had with this company.

Pluspunten:

Clinical documentation is very thorough and meets the needs of the company.

Minpunten:

On the administrative and billing aspect it is the worst EHR software we could have chosen. We went live in December 2020 and to this day (May 2022) we had not been able to run an aging report or any billing report for that matter that will provide accurate numbers. We've had to spect thousands of dollars with an additional software to help us with reports. They also have not been able to get our patient portal up and running - no one in that company has any accountability. We have 50 employees and we pay $8000 a month - more than we've ever paid for an EHR and we did so because we were assured that the billing management and report would work, but it has not and we have lost so much revenue trying to figure out the system.

Partnership and customer focused

Opmerkingen: We are able to create documents to meet our service line needs. We are able to access the data in order to do reporting and do organizational planning. CareLogic has been a very good partner for our organization and the services that we provide.

Pluspunten:

The software is highly configurable to meet your organizations needs. The implementation process was a collaboration between our organization and Qualifacts. There is a strong user community that acts as a resource but also as a learning collaborative for best practice and configuration. Qualifacts strives to be a partner with its customer base and commits to helping its customers to be successful.

Minpunten:

Although the software is highly configurable to meet organizational needs, this customization is limiting in its ability to move data from organizational custom form to multiple uses of that form in your workflows.

Keeping Clients Data Private

Opmerkingen: Overall the experience with CareLogic has been great. We will continue to find new uses and features to enhance our programs!

Pluspunten:

CareLogic for us has been great! We used this program now for the last few years and have found so many different uses for what we need. We love the fact that we can pull great data from the system in report form and be able to submit those directly for grants. Another things we love is the ability to have supervisors access their staff's clients to insure arcuate data entry!

Minpunten:

The only thing that our program would benefit from is a way to create documents that are a little less medical field data entry. However, we have worked with CareLogic and our IT team and have found some great ways to fulfill our needs in our program!

Qualifacts

Opmerkingen: It has been a fairly decent experience as with anything there have been delayed ticket times but overall a better product than our previous EHR

Pluspunten:

It is user friendly and easy to navigate

Minpunten:

The reporting functions are very lackluster

billing mgr

Opmerkingen: My experience overall has been great. I have used other Mental health billing software

Pluspunten:

The carelogic software is easily adaptable for any new person learning billing.

Minpunten:

The end dating of old payers and needing to set up a new payer first to end date the old one

CareLogic

Opmerkingen: I liked it. Not a popular thought I know as most I've worked with that used it didn't like it at all. I thought it was effective and user friendly.

Pluspunten:

It had its glitches at first. It was one of the easier EHR software I've used. I liked that you could see your client list and this made it easy to update and keep this refreshed. Adding documents to the files was easy as well.

Minpunten:

When changes were made, it seemed as though these were done w/out the inclusion of a therapist/someone who would actively be using it.

My thoughts on Carelogic EHR

Opmerkingen: Overall, I can say it is working fine for our organization.

Pluspunten:

The most features are scheduler, clinical documentation, billing process and configuration and 837/835 process, HL7 notifications, per diem billing. Product is easy to use and navigate the workflow.

Minpunten:

More testing is needed in the new features and more work scenarios needs to be covered, because of the issues in the new feature of clients eligibility, our staff are unable to use the old process or new process for the verification of client's eligibility and some times the support team response is delayed.

If you can afford the bells and whistles, Carelogic can be awesome

Opmerkingen: Our primary reason for working with Carelogic was to tighten compliance with billing regulations and to decrease time for clinicians on paperwork. However, we soon learned that we couldn't afford all the pieces that would maximize these goals. Also, although small, our agency has many very different types of programs and models. Carelogic doesn't fit them all, so at times i feels like it is much bigger than what we really need, but not flexible enough to be customized for different programs. There needs to be a dedicated support team for the ECR that is robust - reporting, IT, clinical, administrative, compliance, etc.

Pluspunten:

As an end user, there is logic behind the workflows that make using live with families much easier. The Carelogic Community is a wonderful addition to the support network for all levels of users. Qualifacts genuinely seems to want to hear ideas and feedback from its users. My team has learned a great deal at the conferences, as well.

Minpunten:

It feels like there are a lot of glitchy aspects to Carelogic that sometime get in your way. The reporting aspect is horrible unless you have a specific Report Writer or team that know code - Pentaho is NOT a user friendly system. Carelogic has much more to offer if you are in a position to purchase the add- ons. In its most basic form, the functionality can't be maximized. Also, depending on your implementation team, you may or may not know about features you can access - trying to discover or obtain those options/modules is very difficult.

Review of CareLogic at two different employers

Opmerkingen: I "grew up" with CareLogic through most of my professional career, and am very satisfied with the overall product. The customer service is outstanding! Using the Qualifacts Support Portal is easy and the representatives are very knowledgeable and respond to inquiries/concerns in a very timely manner.

Pluspunten:

I believe CareLogic to be one of the top competitors in the EHR/billing software world. I've had experience using both CareLogic and Credible (before they merged) and from a users standpoint, the ease at which to post payments electronically is far superior to Credible. Presentation is key - there are some programs by other companies that overload the content of information on one screen, which can sometimes be overwhelming. The format CareLogic uses is easy to navigate and understand.

Minpunten:

I wish there were more parameters for reports - using Pentaho to build customized reports is time-consuming and not always user friendly. Some reports in CareLogic only allow PDF's as the output method, when they should all give users a choice between PDF and Excel files.

Good but just short of great

Pluspunten:

CareLogic is at its best when used by a small to medium sized behavioral health agency offering outpatient services. It's user interface is relatively simple, and it offers tools for users to develop their own data entry forms, as well as to incorporate industry standard outcomes measurement tools. Also available are basic "canned" reporting, along with tools the user can use to develop their own reports. There is a large, active, and mutually supportive user community.

Minpunten:

Qualifacts is trying to meet the growing needs of their existing user base, while also trying to expand their customer base into new markets. This has led to uneven quality of some newer features, and has also led to situations where new features are developed to meet very narrow requirements, without taking into consideration how a feature might be built or configured to meet the needs of a larger audience. This leads to a perception amongst some users, that new features are good, but not great, or are close to being usable, but not quite, depending on the needs on the ground. Large and/or complex organizations with commensurately more complicated reporting and billing requirements may face challenges. This is likely the case with most similar platforms, however.

Carelogic is user-friendly for all levels of staff.

Opmerkingen: we are able to serve our clients better and integrate outcomes within their records, bill electronically, report to funders, collect data for MIPS, state reporting and use reports to educate our managers and staff.

Pluspunten:

l like to ease of use for staff to schedule clients and document in records and billing out for services. There are some nice options for face sheet, medications is pretty easy to use. Entry of client information is easy to do. I

Minpunten:

Carelogic has taken a long time to improve the treatment plan and it should be more configurable and report view is not easy to read. Lab functionality does not pull in client informaiton from Carelogic (Insurance, Diagnosis) and staff have to double enter information every time order a lab. Qualifacts needs to have ability to merge clients as we have many duplicate and there is no way to combine them. we are unable to delete test clients. We also need a password reset function, Reporting is complicated for end users and need easier way for managers to pull reports,

Behavioral Health Software as a Service with a Strong Customer Community

Opmerkingen: Thanks to CareLogic Enterprise we've been able to navigate the move to a new payment model for our state and still managed to get paid for our services. Qualifacts is always willing to show us how to do something - they'll get on a call, have a video we can watch, reach out to us on their community portal, and they don't charge us for that customer support!

Pluspunten:

I love their form builder - it's flexible for our needs, and allows us to create custom forms that we can then pull data from for reporting. I also love the strong customer community - where customers go to share and help each other with everything about the software. It's a moderated community, but customers are free to exchange ideas and help each other with whatever they need.

Minpunten:

The permissions/privileging/security module could be more robust. The billing portion requires a lot of time to set up (lots of screens, many moving parts). It's nice for the end user, but a lot of work for the admins setting it up.

Clinical interface works great for clinical staff. Ongoinsupport model leaves a lot to be desired.

Opmerkingen: Maximizing revenue

Pluspunten:

Ease of changing clinical forms. Ease of searching for clients and staff. Scheduling and finding availability for appointments. IMPACT library and potential.

Minpunten:

The business model that goes from on site implementation to distance based support primarily through tickets and pushing out or new products. While the price point is low for organizations; Qualifacts should truly consider a regional manager or regional support model. THis would be more than holding regional user group meetings. This would involve an RM making calls to clients to discuss their needs and new products and roll outs and then checking in the system to make sure things are optimized.. At least quarterly visits as well for a day. Please consider this. Customer service and true engagement is where its at. We spoke a lot about patient engagement this conference but the Qualifacts model is not one of continued client engagement. I know many think it is as it has awesome components and community spaces but truly having a go to person for the region who checks in and cares is the way to do it. Anyway, we are working hard to translate all of the awesome features to our practice. Well done conference.

We have loved it!

Opmerkingen: It has been a great asset to the overall operations of our organization.

Pluspunten:

Customization, options for personalization, and innovation of product development. I appreciate the friendliness of Qualifacts staff, and the openness to discussing problems with users.

Minpunten:

there are a few fatal flaws (e.g., no way to ID to whom a release of information pertains, difficulty with some platforms, some billing limitations, some forms/fields that cannot be customized).

CareLogic: the best of many worlds

Opmerkingen: Overall CareLogic is a software solution which meets very well both our billing and medical records needs. We wanted a solution over which we had significant control with a robust feature set that would grow with our growing company. To date we have not exhausted CareLogic's capabilities and look forward to using it well into the future.

Pluspunten:

CareLogic has a very flexible back-end infrastructure which is customizable for the vast majority of our electronic medical records needs. It is also versatile in that it provided billing and reporting capabilities which assist to assist us to be fiscally responsible as well as track the needs of our clients and staff.

Minpunten:

Due to the robust nature of features which can be built in to documents and reports this process can be sometimes be overly complex and challenging. However, the time spent is typically worth the result.

Learn it to love it

Opmerkingen: Carelogic is a system that you have to invest your time in understanding the logic and flow of using it. Once you know how it thinks, you can logic your way to predict/gauge how and why the system "behaves" the way it does, and therefore how to troubleshoot for it as a system admin. Through the last 2 years in this role, I've learn that there is always more to learn about Carelogic, and that it has it's limits at this time.

Pluspunten:

I like that there are a ton of ways to do some of the same things so people have options. I also like certain flexibilities it has to configure the system to your needs.

Minpunten:

Not always the most flexible platform to achieve our user's needs, but always workarounds to get close to the desired affect. not the most intuitive software to learn for users. There seem to be limitations to the system that may make it hard to meet every service line's needs

Carelogic Ocean of ever changing waves-2019

Opmerkingen: Very transparent- billing is very easier once setup "correctly"..

Pluspunten:

Ease of use and smarter than ME:) The setup of the service documents in a group container format is working great for my agency. The new eMAR product is built so great we are going paperless MAR in summer of 2019. The new TX plan with so many configurations and alerts are design with best practices in mind. The support team is always helpful to triage any situation and help resolve in a timely manner.

Minpunten:

Pentaho slowness & down time was rough this year for my agency.

DIY System

Opmerkingen: We have had a good experience
impacted by the staff turnover at Carelogic
it took at least a year to fully understand the system

Pluspunten:

ease of configuring service documents to the operation's needs Access to libraries to enhance quality of service Ability to access anywhere in the USA and via different devices You can build it to meet workflows Resources in Community are very helpful

Minpunten:

Not intuitive Reporting is limited, at times confusing and sometimes innacurate Training is great but when customized it can be expensive

Very thorough documentation

Opmerkingen: Our new representative is very forthcoming and answers questions via email quickly. Putting in a help desk ticket can get a very quick response, but it also may not get a response for a while.

Pluspunten:

CareLogic is very thorough in what it expects and requires for each client. It is pretty reliable and sends notifications quickly when it is down or when maintenance is scheduled.

Minpunten:

Every change can cost the user monetarily. The software has so much involved that it can be difficult to set up new configurable forms, and there is no way to delete or "hide" forms that are no longer used. The canned reports may not give the results needed, so either have to pay to get a custom report or build your own report.

Easy to use

Opmerkingen: We are 5 1/2 years into using Carelogic. Still have some issues with reporting and getting them to respond when we have specific needs to meet federal requirements. Every EHR has issues so I’m pleased thus far.

Pluspunten:

Easy to use. Configurable options. Billing is great

Minpunten:

Reporting is lacking. Needs quicker turnaround time with emerging features.