ProjectManager.com reviews

Efficient management tool to develop projects online

Opmerkingen: Among the many advantages with which ProjectManage has our organization has allowed: Manage the workload of the team more efficiently can solve the difficulties at the time they arise, manage multiple projects without major inconvenience and even achieve coordination between several simultaneous teams promoting healthy competition, Produce and send reports in real time to strengthen the proposed goals from the general management of projects.

Pluspunten:

The different applications that the management tool has as it is The customizable project control panel allows us to know if the programmed activities are being fulfilled in real time, in addition the other multi function that is quite useful is that through this system it is possible to create, monitor and share several simultaneous plans of the online projects required by the organization, and this can be done quickly and easily and with multiple views for your team. On the other hand, the various teams that are formed to develop the projects can be created their lists of personal tasks, even if you have assigned several tasks at once and this will show the progress that each of the assignments that they have.

Minpunten:

Like any program that manages the project, this is a complex system of monitoring resources, managing time and the activities carried out by our company's staff, so the complicated task is to automate the weekly tasks so that we can follow up with a margin of time. optimal and for that a team of developers is required that is very familiar with ProjectManager, also in a totally online program that depends on the internet service that you have since if there is instability in the service the online supervision as well as the sending of multiple documents of interest is affected by this situation.

The Worst Customer Support Experience in 11 years of ONLNE Marketing!

Opmerkingen: Read above. Arrogant customer service. Deleted my account without any warning left me hanging and would not return calls or emails. I lost E V E R Y thing. Files, creative, videos, and cost me a full day of staff not having access to their data.

Pluspunten:

This software is great. I spend a whole day looking for an alternative to Asana. I spent two days setting it up and was super excited. I did this cause the price point looked fantastic. However, when I went to connect the API, which is mentioned in the FAQ's how to set this up, I was told I had to upgrade to ENTERPRISE. My costs would go up to x4.

Minpunten:

Customer service. There is no phone only and an answerphone. And the guy Derek on the end of the emails decided to delete my entire account without warning. He did this as I said the API is not mentioned in any of the features and it's in your development section and when I went to ask how to connect it he wanted me to upgrade to ENTERPRISE - then he said, 'I'll let you have it if you join to Business and pay IN FULL ONE WHOLE YEAR? Arhhhhh, that's not the way business is done? The issue I have is there is NO mention of the API connection in any of the plan features when you read through the FAQ's and Developer section, you will see clearly the system has an API. No mention that you have to pay extra. I then said its not on and there's an error in this case. I received the following email. You are not a good fit. And with that, my entire data and account was deleted. No warning, nothing. Just see you later and all the best finding another platform. Unbelevieble.

Very nice Software

Opmerkingen: When giving employees new tasks, it's helpful to have the task schedule, or other list, in front of them to define the necessary steps for any given task.

Pluspunten:

the project management became a lot easier, once you get your head around how to use each view

Minpunten:

it's always a bit tricky to get all team members on board on a software change as it can be tricky to understand at first

It is a good software, however there are still features that could be added to improve it.

Pluspunten:

It is fairly easy to use are the reports you can make are good and it definitely helps with managing of projects. The support team are very responsive and are goods at figuring out the problems and communicating solutions.

Minpunten:

There are still quite a few glitches in it that don't allow you to get the full potential out of the software. Also there are some things like inputting and assigning resources against tasks that are long and very manual processes that then have many exceptions to the rule. There are also a couple of reports that do not give the required outcomes.

Great project management software

Pluspunten:

I love how easy projectmanager.com is to disperse tasks and keep track of task lists between my employees.

Minpunten:

There is nothing difficult about using or sharing this software.

An All-in-One Project Management Solution

Opmerkingen: Overall, ProjectManager.com is a great project management tool for businesses of all sizes. It offers robust features and clear reporting capabilities, although some of the more advanced features require more experience to use.

Pluspunten:

ProjectManager.com is an excellent project management solution for business. Its features are well-organized and easy to use. The user interface is straightforward and intuitive, allowing for quick access and navigation of features. The reporting capabilities are robust and allow for clear visualizations of project progress.

Minpunten:

The cost of ProjectManager.com can be expensive for smaller businesses. Additionally, some of the more advanced features can be difficult to use for beginners.

A Top Notch Customer Relationship Management Tool.

Opmerkingen: It was wonderful using this wonderful software. Simply Splendid

Pluspunten:

It is a classic Project management tool which is very user friendly and is easy to use. This tool is one of its kind

Minpunten:

I like all the features of this software but wont mind if other features are added in this fast paced technology world

Bad Customer Service

Opmerkingen: I was happy with the program. Did what i needed, Their customer service ruined my experience. Terrible service.

Pluspunten:

Very user friendly. Liked how it worked.

Minpunten:

Customer Service is terrible. Tried to call for 3 days. None would return my call as the said they would on the recording. Lost me as a customer. WEB site is confusing to sign up for basic services. I made the mistake by clicking the wrong box and not thoroughly reading my emails, my bad. They would not help me when I saw my mistake. Just wanted the extra money. Very bad customer experience.

Cancer Trials Ireland

Opmerkingen: Its OK but doesn't do much for us.

Pluspunten:

* Ease of use and can be accessed online

Minpunten:

* Access controls too lax - cannot restrict access to other peoples timesheets * Can only forecast 6 months in the future - we run trials that last years * Cannot download timesheets by team * Cannot restrict access to costing rates

Poor Customer Service

Opmerkingen: For the experience of customer service, I would recommend this. There are other better project manager softwares in the market and for better price too..

Pluspunten:

Nice features to use... Easy to track.... I still will not recommend to go with this company.

Minpunten:

Not mobile friendly... What I do on computer, cannot do on mobile on some function.. defeat its purpose.. Customer service - HORRIBLE.. Phone call, have to leave a message and they will call you back. Send a message, slow on responding.. No way to cancel your service, have to contact them.

PMO Director

Pluspunten:

ProjectManager.com or PM.com as we call it is very easy to use, we were able to get up and running in a very short amount of time. We have approximately 300 projects that we are managing and about 70 resources. Before PM.com we managed our projects in one system our resources in another system and our reporting from yet another system. We have been able to consolidate systems and are able to more efficiently track our projects, backlog, risks and issues. The Workload board showing the resources availability allows us to see who is available at a glance. PM.com is opened on my computer every day all day, I could NOT do my job without it. The support team and the product team are great to work with, they have a place to put in suggestions for new features and I am happy to say they have added several of my suggestions. I would recommend this to anyone who is looking for a new system to handle their Portfolio and Project Management offices.

Minpunten:

There are a few features that do not work as well as I would like but I am hoping they will be updated in the near future. One area is the linking of tasks and easily being able to see the effects on the plan. MS Project does a great job of highlighting the changes. Some of the reports could use some additional filters but they have been adding to that. Overall the Pros far outweigh any of the Cons.

We use this software daily and find it easy to use but still room for improvements

Opmerkingen: There are issues with linking tasks. We have been working with customer service on this issue for years and can't get resolution. The linked tasks will update if you extend the schedule but will not always update when you shorten the schedule. This is a major issue that needs to be fixed. When we have schedules with more than 100 tasks it takes hours to fix the schedule!

Pluspunten:

Easy to use and accessible anywhere on-line. Can share a lot of detailed project information to others quickly.

Minpunten:

Saved changes are slow to update. File size limits when uploading documents. Printing is cumbersome to format.

BEWARE: Misleading Marketing

Opmerkingen: Great platform and very easy to use. Sadly the deceptive marketing and appalling customer service left a bitter taste in my mouth and I would not recommend it to anyone. Unless of course you have read through ALL the fine print and are happy with the terms and conditions.

Pluspunten:

Overall a great platform that is user friendly and quick to learn. Being able to easily share projects and monitor timelines with team members is a big plus.

Minpunten:

Like some other prospective customers I was lured into downloading the free trial based on very deceptive marketing. You are forced to sign up for a subscription in order to download the free trial. If you do not cancel the subscription before your free trial ends you are automatically billed for the maximum number of licences on the edition you've selected. With a no-return policy I asked for a credit and my subscription to be changed to the personal edition. They gladly changed my subscription but said nothing about a credit. When I enquired I was informed that I would be billed again for the new month. I'm appalled at the way they mislead. Expensive lesson learnt on my side.

Functional, intuitive and lots of PM practices incorporated

Opmerkingen: After 3 years working I can say I like it is functional and is constantly changing/updating, many new features have been added and think that will continue to make it a really robust solution that will be able to fulfill multiple PM specific disciplines.

Pluspunten:

- Flexibility to customize regular tasks -Implement various important metrics, reports and processes needed in a project, i.e. capacity, resource schedule. -Support is responsive in few hours or days, can be better but is functional.

Minpunten:

-No Kanban and so could incorporate features that help an Agile team -No workflows, i.e. for software development cycle -No project portfolio/programs

Manage big and small projects

Pluspunten:

ProjectManager works very well with both large and small-scale projects. Being able to use this with anything from a project involving only two members of staff, to hundreds, has been invaluable. Creating a project plan is fast and easy, allowing a huge amount of detail and variables to be added to the plan. Their new(ish) user interface is also a welcome change, looking much cleaner and easier to navigate. It also works well on mobile devices.

Minpunten:

The initial learning curve was quite steep, taking myself a number of days before I was fully used to the various features available, and how to use them. The previous user-interface was really quite bad, but this has of course been fixed in their latest release! The reporting functionality could really be improved, the views it offers are rather limited and don't show all the detail.

I use PM.Com daily and more so for task management

Pluspunten:

Pretty easy to use and I appreciate the alerts that you can set up. I also like that you can make changes to due dates and tasks if needed.

Minpunten:

The program isn't completely customizable, there are still some features that would work better if they could be more customized (ex. reporting, filters)

ProjectManager.com has made my project management life super easy!

Pluspunten:

The interface is very user friendly and clean. It contains the right amount of information needed to ensure successful project management.

Minpunten:

We need a way to switch out assigned resources (while maintaining the required effort) instead of doing it manually. This adds unnecessary time to project plan building when you have to stop to change the resources on every. single. line. Also, if there was a way to allow more than 2/3 project tabs to shown at the top of the screen, that would be great.

Workwear Group

Opmerkingen: We set up templates for different kind of projects, it easy to add or delete tasks accordingly, project manager has help me be more aware of the project status to keep more or less on track and to write notes around tasks, manage expenses and invoicing, functions that are so valuable when writing reports and closing.

Pluspunten:

Ring menu and icons are easy to identify, customising columns practical overall not overly complex.

Minpunten:

I haven't found anything i dislike, though i'm not using every function available.

Excellent Project manager.com

Pluspunten:

I really love this software, it helps a lot in terms of reporting and updating of my tasks. Easy to use and very effective in planning.

Minpunten:

I can't see any negative in this product. This is very perfect in making a schedule but there's always a room for improvement.

Easy track Project Manager.com

Pluspunten:

I can easily track and update my project using this software. Very helpful to my team to plot the activities and compute the cost of the project.

Minpunten:

So far, No negative feedback about this software because this is very effective to my organization.

Great Product

Opmerkingen: ProjectManager.com is a SaaS-based tool for project management. Its easy to use layout and extended functionality gives you many tools to meet your needs while being easy to use. I would recommend it to anyone who needed a fully functional and easy to use project management solution.

Pluspunten:

Easy to use and has a wealth of functionality

Minpunten:

None

Good start, needs some tweaks

Pluspunten:

Similarity to other scheduling software.

Minpunten:

There doesn't seem to be any simple way to track and update partially complete tasks that updates the planned hours. Example - someone that is working on a task is scheduled for 10 hours, but the overall task duration will cover two weeks. If they complete their work on in part early on day one, say 8 hours of it, you can update the percent complete to 80% but the distribution of workload for the remainder of the schedule doesn't reduce the hours left in the task. This distorts the actual workload for that person until the project is complete showing more work than is actually left. The reverse is also true where they may not start on a project until late in the duration. Frustrating for very large projects with multiple tasks and assignments. Very time consuming to update.

Project Construction

Pluspunten:

Good software tool for planning and design portions of projects. Allows input for risks that may affect the project schedule.

Minpunten:

Not good for construction portion of project due to the constant changes and variables during construction which are beyond the project manager's control. In order to provide an accurate picture of the project input must be changed constantly.

Excellent customer service

Opmerkingen: Easy to use, intuitive, nice interface

Pluspunten:

While at I did not go past the free trial (due to not needing it at this time, nothing against the software itself), I must complement the level of customer service I received. While there didn't seem to be a way to cancel the free trial from the platform interface itself even going to your account and it can be difficult to reach someone by phone, the service team was extremely helpful in getting my bill sorted out and money refunded that was charged for 12-months of the service. The software itself is very intuitive and easy to use. It has a lot of options and is a nice alternative to MS project. I would recommend this software for small businesses or small teams within larger organizations.

Minpunten:

Having to set weekends as working days prior to building a Gantt chart and no way to go back and do it later. It's a practical default for most businesses, but not so much for academic projects or anyone that plans to utilize weekends for project tasks.

Beware Free Trial: Scam

Opmerkingen: Very poor customer service experience and unethical business practices.

Pluspunten:

Good interface with a good blend functionality from traditional PM to agile kanban and story boards.

Minpunten:

Resourcing of a project is a weak point, it's not possible to assign resourcing by % of time or time allocation to a project i.e User 1 90% and User 2 50% to the project so it's very inflexible in this way. ----BEWARE---- The free trial is only free for 30 days before this you have to have cancelled or you will be charged. I was charge over £700 to my personal account despite all the users being test users associated to my email. Yes it does stipulate this on T&C's but I've had a point blank refusal from them to reverse charges despite cancelling only 2 days late.