--- description: Ontdek de plus- en minpunten van LiveVox en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveVox - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Predictive dialer software](/directory/30597/predictive-dialer/software) > [LiveVox](/software/81432/livevox) # LiveVox Canonical: https://www.capterra.nl/software/81432/livevox Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/81432/livevox?page=2) > LiveVox is een toonaangevende leverancier van cloudoplossingen voor contactcenters in Noord-Amerika die gebruikmaken van een omgeving met meerdere kanalen. > > Oordeel: score van **4.7/5** door 32 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt LiveVox? LiveVox biedt digitale contactcenterservices voor bedrijven met 25 of meer agenten die contact willen opnemen met klanten in Noord-Amerika. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.7/5** | 32 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.6/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: LiveVox - **Opgericht**: 1999 ## Commerciële context - **Beginprijs**: US$ 5.000,00 - **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Verenigde Staten ## Functies - Aanpasbare velden - Automatic call distribution (ACD) - Automatisch nummers kiezen - Batchverwerking - Beheer van enquêtes/peilingen - Beller-ID - CRM - CTI (Computer Telephony Integration) - Callcenterbeheer - Campagnebeheer - Communicatie via meerdere kanalen - Communicatiebeheer - Contactenbeheer - Contactendatabase - Contentbeheer - Controle van oproepen - Conversies bijhouden - E-mailbeheer - E-mailmarketing - Feedbackbeheer - Gedeelde contacten - Gegevens importeren en exporteren - IVR - Interactie bijhouden - Invoer via telefoontoetsen - Kalender-/herinneringssysteem - Klantgeschiedenis - Leads beheren - Lijstbeheer - Live chatten - Marketingautomatisering - Meerdere scripts - Oproepen doorsturen - Oproepen opnemen - Oproepen routeren - Oproepregistratie - Oproepscripts - Personalisatie - Planning voor terugbellen - Predictief kiezen - Rapportage en analyse - Segmentering - Sjabloonbeheer - Stemaanpassing - Tekst naar spraak - Third-Party Integrations - Voicemail - Wachtrijbeheer - Workflowbeheer - Zoeken/filteren ## Ondersteuningsopties - 24/7 (contact met medewerker) - Chatten ## Categorie - [Predictive dialer software](https://www.capterra.nl/directory/30597/predictive-dialer/software) ## Gerelateerde categorieën - [Predictive dialer software](https://www.capterra.nl/directory/30597/predictive-dialer/software) - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) - [Customer engagement software](https://www.capterra.nl/directory/30906/customer-engagement/software) - [Contactbeheer software](https://www.capterra.nl/directory/30016/contact-management/software) - [IVR-software](https://www.capterra.nl/directory/30231/ivr/software) ## Alternatieven 1. [DialedIn CCaaS](https://www.capterra.nl/software/29589/callcenternow) — 4.8/5 (315 reviews) 2. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1758 reviews) 3. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [CallHippo](https://www.capterra.nl/software/159578/callhippo) — 4.4/5 (678 reviews) 5. [Five9](https://www.capterra.nl/software/132405/five9) — 4.2/5 (481 reviews) ## Reviews ### "Putting your call center in your own hands" — 5.0/5 > **William** | *23 juni 2020* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Ever had a piece of software that you barely knew how to use and relied completely on support and professional service fees to make any changes or updates? That is NOT LiveVox. By providing an easy to use interface and opening up almost all features of the system directly to the user, you truly are in control of your own call center. > > **Minpunten**: Due to the innovative nature of LiveVox some of the new products start a bit "bare bones" but after a few short iterations and feedback from customers they quickly improve and integrate into the existing suite of products. > > We have been able to consolidate each of our off-shore teams into one large blended team. This has provided tremendous benefits in terms of efficiencies as well as visibility to the overall operations of the Call Center. ----- ### "LiveVox Feedback" — 5.0/5 > **Jeff** | *12 juni 2020* | Financiële dienstverlening | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: LiveVox is an excellent partner and offers great support and feedback on how best to leverage their software. The software is constantly upgraded and new features are added, making it an industry leading solution. > > **Minpunten**: The software should allow for more ad-hoc, dynamic changes to call selection criteria. Also, allowing customer more access and control over changes within the system. > > LiveVox has been an excellent partner allowing us to advance our business and reach record revenue. ----- ### "Livevox Review" — 4.0/5 > **Robin** | *10 augustus 2020* | Financiële dienstverlening | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Multiple dialing options including Blaster, RPC, QC \& HCI, Preview services. > > **Minpunten**: Customer Support Team is a very convoluted process. We struggle with the multiple emails and slow process to get questions answered. They push a lot to self service and do not even offer an answer most times to the question at hand. If it wasn't for our Mid-level Market manager, I do not think we would stay as long as we have with Livevox. Great work, \[SENSITIVE CONTENT HIDDEN\]. There does not seems to be too many subject matter experts that are willing to spend time to assist. I would say \[SENSITIVE CONTENT HIDDEN\] is an example of the opposite of that and is wonderful also to work with. > > We came from PBX technology and utilized outbound dialing only. We are now using inbound and outbound dialing. We use secure payment capture and are screen capture (new) - wish that functionality was live (would be great for training to see what our reps are doing during a call), we are building out IVR, and are considering your text solution, as well as surveys, as well. ----- ### "Best call monitoring platform out there" — 5.0/5 > **Modesto** | *24 mei 2024* | Vrije tijd, reizen en toerisme | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: There are a lot of things to like about the software, one of my favorite features is being able to distinguish between the member and the agent's audio, this is very useful when listening to calls. The option to hear the member's channel during hold is a great feature which helps uncover any negative sentiments the member might have which might not be brought up when speaking with the agent. I like how the call is loaded completely so you don't have to worry about the call buffering if you lose internet connection. > > **Minpunten**: The only thing I don't like about LiveVox is that it lacks the ability to record video, other than that it is a great product. > > Overall my experience has been great, i was using Encore before and this is a huge upgrade. Everything about LiveVox is 100 times better, from pulling up data to quickly editing scorecards and filtering calls, LiveVox is a great product. ----- ### "Reliable & Compliant Dialing Service" — 4.0/5 > **chris** | *22 mei 2020* | Financiële dienstverlening | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Clicker Agent feature keeps us compliant and lawsuit free. LV has a group of forward thinkers and appear to come up with quick and easy solutions for text and e-mail. They are very dependable, do not go down as previous dialing solutions have. > > **Minpunten**: Customer service is over seas and very difficult to deal with. LV also has something called Leg minutes which should be included in the minimum requirement of minutes however they are separated for some reason. > > Staying compliant in these Litigious times has put us at ease and really reduced stress for all of my crew. I believe they have the ability to be the \#1 dialing solution for the collection industry. ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/81432/livevox?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/81432/livevox) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens