--- description: Ontdek de plus- en minpunten van Kayako en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kayako - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [Kayako](/software/80775/kayako) # Kayako Canonical: https://www.capterra.nl/software/80775/kayako Pagina: 1 / 8\ Volgende: [Volgende pagina](https://www.capterra.nl/software/80775/kayako?page=2) > Kayako – Eenvoudige livechat om snel verbinding te maken voor klantenservice via apparaten en platforms. > > Oordeel: score van **4.0/5** door 176 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Kayako? Organisaties van alle soorten en maten – van microbedrijf tot onderneming – vertrouwen op Kayako om hun klantenservice te ondersteunen. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.0/5** | 176 Reviews | | Gebruiksgemak | 3.9/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 3.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 3.8/5 | Gebaseerd op alle reviews | | Functies | 3.8/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 70% | (7/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Aurea - **Opgericht**: 2001 ## Commerciële context - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Frans, Italiaans, Nederlands, Portugees, Spaans - **Beschikbare landen**: Australië, Canada, China, Duitsland, India, Japan, Verenigd Koninkrijk, Verenigde Staten ## Functies - Aanpasbare branding - Alerts/Escalation - Assets volgen - Auditing van problemen - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - CRM - Callcenterbeheer - Chatten/messaging - Communicatie via meerdere kanalen - Configuratiebeheer - Consumentgericht chatten in realtime - Contract- en licentiebeheer - Dashboard - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gegevensvisualisatie - Kennisbankbeheer - Klantendatabase - Live chatten - Mobiele toegang - Offline formulier - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Third-Party Integrations - Wachtrijbeheer - Workflowbeheer - Zelfserviceportal ## Integraties (65 in totaal) - 123FormBuilder - ActiveCampaign - Adobe Commerce - Alchemer - Basecamp - BigCommerce - Campaign Monitor by Marigold - Chargebee - Constant Contact - Dropbox Business - Drupal - Eventbrite - FreshBooks - Geckoboard - GetResponse ... en 50 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Issue tracking software](https://www.capterra.nl/directory/30675/issue-tracking/software) - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [Customer support software](https://www.capterra.nl/directory/32315/customer-support/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1787 reviews) 2. [Zoho Desk](https://www.capterra.nl/software/169505/zoho-desk) — 4.5/5 (2213 reviews) 3. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3439 reviews) 4. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4080 reviews) 5. [Tidio](https://www.capterra.nl/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Simple Customer Support Management" — 5.0/5 > **Ava** | *8 oktober 2024* | Computersoftware | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I was able to resolve a customer issue quickly by tracking their ticket and providing a solution, all in one platform. > > **Minpunten**: When I tried to find a specific report, the cluttered interface made it hard to locate the feature. > > Kayako is helpful for managing customer support efficiently, but the interface could be more user-friendly. It’s great for solving issues but navigating it can sometimes be a challenge. ----- ### "A KB that is actually helpful" — 4.0/5 > **David** | *21 april 2026* | Telecommunicatie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: The piece I didn't expect to love is the knowledge base that Kay (the AI agent built into Kayako) generates on its own. Any time a ticket gets kicked over to a human because Kay couldn't resolve it, Kay watches how the human handled it and drafts a KB article from that interaction. You approve or tweak the draft, publish it, and Kay handles that ticket type unassisted from then on. Nobody on my team sat down to write articles. Six weeks in we had around 30 new ones in our help centre that the system had effectively written for us, and our resolution rate kept inching up because every gap in Kay's knowledge was getting patched automatically. > > **Minpunten**: Analytics is the weak spot. Two of my agents hit a wall trying to pull a fairly standard report and I ended up opening a support ticket just to get the steps. The data is all there, it's just buried under menus that aren't laid out intuitively. The reporting side of the product needs the same thoughtful UX work that the rest of it has had. > > Day to day, Kay handles the top of the funnel so cleanly that my team barely touches password resets, account questions, or the usual repetitive stuff any more. What surprised me was how much of it happens quietly in the background: ticket routing, KB drafting, first-pass resolutions. I check in on it rather than babysit it. The team now spends their time on the complex issues that actually need judgement, which is what I wanted a support tool to enable in the first place. A few months in, the thing I keep coming back to is that the product gets better every week without us doing anything. ----- ### "Kayako - It filled a need, but was replaced" — 3.0/5 > **Barbara** | *27 juni 2022* | Hoger onderwijs | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: Kayako handles general ticketing and routing reasonably well. It also provides a good self-service portal for end-users. > > **Minpunten**: The complexities of building usable reports made the reporting part of the system unusable. Although the system was overall a decent system, we found that the costs and lack of support from the company were the biggest reasons we stopped working with Kayako. > > Kayako served it's purpose for several years and did a good job overall. ----- ### "Kayako AI agent was a game-changer. Better than our human agents" — 5.0/5 > **Uba** | *15 april 2026* | Marketing en reclame | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: What made Kayako click for our team was the way the AI agent Kay gets introduced. Kay doesn't get switched on as an autonomous agent on day one. It drafts replies and puts them in front of your agents first. They read, adjust if needed, send. For about two weeks that's all it is, a drafting assistant. Then you start noticing the drafts need less and less adjustment. At some point your agents are just clicking send. That's when we started turning on autonomous handling, category by category. Billing questions first, account management second, the standard FAQ questions last. Three weeks or so before the team stopped hovering. > > **Minpunten**: They don't really have any great options for voice. It wasn't a deal breaker, but it would have been nice. I had to use a workaround. ----- ### "Review for KAYAKO, the best ticket management software." — 5.0/5 > **KENNETH** | *23 januari 2025* | Bouwmaterialen | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Ability to see assigned tickets and the ones in your queue. They also have a simple and effective internal tickets management system. > > **Minpunten**: The unusual price increases the and the inability to auto refresh. > > Its the best tickets management software so far because it gets the job done so effectively and efficiently that there is mostly little left for me to do. ----- Pagina: 1 / 8\ Volgende: [Volgende pagina](https://www.capterra.nl/software/80775/kayako?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/80775/kayako) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens