--- description: Ontdek de plus- en minpunten van Kayako en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kayako - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [Kayako](/software/80775/kayako) # Kayako Canonical: https://www.capterra.nl/software/80775/kayako Pagina: 1 / 8\ Volgende: [Volgende pagina](https://www.capterra.nl/software/80775/kayako?page=2) > Kayako – Eenvoudige livechat om snel verbinding te maken voor klantenservice via apparaten en platforms. > > Oordeel: score van **4.0/5** door 176 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Kayako? Organisaties van alle soorten en maten – van microbedrijf tot onderneming – vertrouwen op Kayako om hun klantenservice te ondersteunen. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.0/5** | 176 Reviews | | Gebruiksgemak | 3.9/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 3.9/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 3.8/5 | Gebaseerd op alle reviews | | Functies | 3.8/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 70% | (7/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Aurea - **Opgericht**: 2001 ## Commerciële context - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Duits, Engels, Frans, Italiaans, Nederlands, Portugees, Spaans - **Beschikbare landen**: Australië, Canada, China, Duitsland, India, Japan, Verenigd Koninkrijk, Verenigde Staten ## Functies - Aanpasbare branding - Alerts/Escalation - Assets volgen - Auditing van problemen - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van supporttickets - CRM - Callcenterbeheer - Chatten/messaging - Communicatie via meerdere kanalen - Configuratiebeheer - Consumentgericht chatten in realtime - Contract- en licentiebeheer - Dashboard - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gegevensvisualisatie - Kennisbankbeheer - Klantendatabase - Live chatten - Mobiele toegang - Offline formulier - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Third-Party Integrations - Wachtrijbeheer - Workflowbeheer - Zelfserviceportal ## Integraties (65 in totaal) - 123FormBuilder - ActiveCampaign - Adobe Commerce - Alchemer - Basecamp - BigCommerce - Campaign Monitor by Marigold - Chargebee - Constant Contact - Dropbox Business - Drupal - Eventbrite - FreshBooks - Geckoboard - GetResponse ... en 50 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Issue tracking software](https://www.capterra.nl/directory/30675/issue-tracking/software) - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [Customer support software](https://www.capterra.nl/directory/32315/customer-support/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18771 reviews) 3. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Reviews ### "Simple Customer Support Management" — 5.0/5 > **Ava** | *8 oktober 2024* | Computersoftware | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I was able to resolve a customer issue quickly by tracking their ticket and providing a solution, all in one platform. > > **Minpunten**: When I tried to find a specific report, the cluttered interface made it hard to locate the feature. > > Kayako is helpful for managing customer support efficiently, but the interface could be more user-friendly. It’s great for solving issues but navigating it can sometimes be a challenge. ----- ### "Review for KAYAKO, the best ticket management software." — 5.0/5 > **KENNETH** | *23 januari 2025* | Bouwmaterialen | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Ability to see assigned tickets and the ones in your queue. They also have a simple and effective internal tickets management system. > > **Minpunten**: The unusual price increases the and the inability to auto refresh. > > Its the best tickets management software so far because it gets the job done so effectively and efficiently that there is mostly little left for me to do. ----- ### "Kayako - It filled a need, but was replaced" — 3.0/5 > **Barbara** | *27 juni 2022* | Hoger onderwijs | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: Kayako handles general ticketing and routing reasonably well. It also provides a good self-service portal for end-users. > > **Minpunten**: The complexities of building usable reports made the reporting part of the system unusable. Although the system was overall a decent system, we found that the costs and lack of support from the company were the biggest reasons we stopped working with Kayako. > > Kayako served it's purpose for several years and did a good job overall. ----- ### "Expensive for small companies, and sometimes buggy, but a great customer experience" — 4.0/5 > **Geverifieerde reviewer** | *10 februari 2021* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Really easy and streamlined customer experience. The support for a JWT-based sign in for customers into the help centre means that people have a single account to sign in to everything, rather than creating separate accounts like you'd have to do with Zendesk or similar, and it just makes life a whole lot easier overall. The widget is nicely-designed, neat and unobtrusive. > > **Minpunten**: For a single agent, the plans are quite expensive, especially if you want functionality like customer SSO. I also find the notifications it provides are very iffy, sometimes not being delivered - and for some infuriating reason, there's no option to deliver emails for replies only when you're not already online\! > > Generally great experience for the end user, but could use some occasional polish. ----- ### "Kayako Review" — 4.0/5 > **Natale** | *22 mei 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: The ability to add notes to tickets (both client facing and privately) made it very easy to manage tasks between multiple users so things can be passed along. > > **Minpunten**: The main interface is clunky, sometimes tickets are slow to load in and notifications were easy to miss. > > It does some things very well and makes communications with clients centralized and viewable for everyone on the team, but some of the other features were quite buggy and inconsistent. ----- Pagina: 1 / 8\ Volgende: [Volgende pagina](https://www.capterra.nl/software/80775/kayako?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/80775/kayako) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens