FAXCOM reviews

Opmerkingen: Overall, the software works, support is well done, they are able to resolve almost every issue I've sent their way. Very knowledgeable and courteous team at Biscom. We have the 24/7 support license so there is always someone to speak to. Would recommend with certain cautions around the team that is going to administer the software, would recommend taking training/admin courses (if they are available from Biscom) to better handle in-house troubleshooting before having to reach out for support.

Pluspunten: Software is fairly customizable, however, support is needed for most config changes as it is not very user friendly. End user facing client is easy enough to use, integration with Epic is a plus albeit difficult to set up/support without contacting Biscom.

Minpunten: Ease of use from an administrator standpoint. Some of the frustration experience may just be coming from lack of basic troubleshooting knowledge around the application, but it seems as though once you've troubleshot logs, there isn't much left to do except contact support for next steps.
Design and layout of software folder structure is confusing and unintuitive. Had to take several screenshots of file paths just to remember how to perform basic troubleshooting steps in the future without professional support.

Opmerkingen: Implementing Faxcom was the best thing to happen to our scheduling department. Again, it helped us get organized, eliminate missing faxes, and greatly improved our efficiencies and productivity. Working with [SENSITIVE CONTENT HIDDEN] was always pleasant, he was great to work with and always helped when we needed!

Pluspunten: This tool complete replaced our department receiving paper faxes. It helped improved the departments efficiency by being more organized (people not sifting through hundreds of papers) and timely with getting orders received and organized to better assist our patients.

Minpunten: There honestly wasn't much I didn't like, we were hoping at one point to try and auto name faxes which I believe is still an available feature but for some reason would not work for us at the time.

Opmerkingen: Great Product, not only a cost savings, but an environmental savings as well.

Pluspunten: The Faxcom product is doing exactly what we were promised it would do. Setup was a cinch, and the customer service team walked us through every step. They can be counted on to pick up the phone right away if there are any issues. Great customer service, a great product, and a cost savings.....What else could you ask for?

Minpunten: The software was great, but it took us awhile to be able to receive invoices via email.

Pluspunten: I've supported other faxing solutions that were not as intuitive as the Biscom product, so I appreciate how easy it is to use Faxcom. The Biscom Support team is top-notch, know their product and respond to my questions quickly, which makes my job a lot easier.

Minpunten: Honestly, no cons come to mind. I've used the Biscom product for over 5 years and have not encountered any issues that the Support team could not resolve.

Pluspunten: Ease of use, initially, good tecxhincal support

Minpunten: I originally started with a limited amount of incoming and outgoing faxes. When the volume began increasing, my bills became prohibitively expensive. I requested consideration be given to a flat monthly fee and was told this was not and would not be available.I attempted to contact someone other than a sales rep and never had my calls returned. As such, I changed services to a more cost effective company that accomadated my needs.
Remember, you asked for honesty
L S Levinson MD

Opmerkingen: Being able to go digital has saved tremendously on paper and labor over traditional faxing.

Pluspunten: The best thing is probably the support. They are responsive and thorough.

Minpunten: The setup, configuration and administration uses a complex, outdated and counterintuitive UI. It's a good thing they have good support. It also doesn't make the transmission problems of traditional faxing go away and troubleshooting such issues is very difficult -but that may just be the nature of the beast, not a failure of Biscom.

Opmerkingen: I used Faxcom with another company prior to the company I am currently at. During my interview I asked what they used and it was your traditional way of submitting a fax. By the time I started in my new role it had already been ordered and was waiting for me to set it up. I have since set up multiple other users who love the software. I constantly share this with my peers and colleagues in the industry and once I show them its ease of use they demand for it from their companies.

Pluspunten: Simple to use, no need to wait for multiple fax pages to go through and then wait for a confirmation. Simply put in the designation info, attach files, write any notes and hit send. It will even email you if your fax did not go through.

Minpunten: To get or to make a fax cover sheet was very tedious. Wish there was a simpler way to do so. Took multiple days to get it right with the help of their support team.

Pluspunten: Meets Targa's overall requirements for user groups

Minpunten: No comment. I am not an user of the software.

Pluspunten: FAXCOM integrates well with our EMR software. I really think the best aspects are that confirmations of faxes sent go right into the medical record and it is pretty easy to manage failed faxes without leaving the EMR.

Minpunten: I think that there are many things that could have been improved over the years but the product really hasn't changed. The price is good for what you get but we would be willing to pay more if it was easier to use.

Opmerkingen: Recently had to redeploy FAXCOM on Azure. The deployment went easier because of the Helpdesk and the business workflow

Pluspunten: Ease of use and to understand the business logic the reverse engineering the deployment

Minpunten: The integration of physical computer and cloud service

Pluspunten: Really I need to put something I like! I like that the interface looks like it is from 1970.

Minpunten: Not able to customize the emails with more information to determine if we need to take action. We receive daily emails about reaching max number of messages in queue but we don't know which queue or if the queue really has a problem.

Opmerkingen: Faxcom has been an integral part of our day to day faxing solution. We have integrated it with Interbit Data's Net Delivery product to auto fax out of our EMR. It works flawlessly. We also use it daily as a end user digital faxing solution. We have created global address lists for the entire hospital to easily fax documents to the correct fax numbers. Great product! Highly recommend.

Pluspunten: This product is easy to setup and use as automation software for use with other vendors or as an end user on demand faxing solution.

Minpunten: I don't really have any negatives about this product.

Opmerkingen: I've been maintaining faxcom now for over 3 years and it's ran non-stop with little trouble. You can't really ask for more.

Pluspunten: The support! Any questions we have get answered; generally with a live session full of explanations and examples.

Minpunten: If I was forced to pick a con its that we have to pay for it...

Opmerkingen: [Sensitive content hidden] set us up and She was very knowledgable

Pluspunten: How well it interfaces within centricity Practice solutions

Minpunten: We also use ring central. Between the 2 this product is by far the best. I will we could send attachments also at the same time.

Opmerkingen: It is a great product that just works.

Pluspunten: The multiple ways to distribute faxes. It's so easy to obtain a new fax number on the web. A lot can be done on the web.

Minpunten: I wish that there was a feature that if the fax doesn't go through it notifies the user instead of a static email address.
I wish that there was a way that it would automatically connect with office 365 services and we wouldn't need to have an on premise server.

Opmerkingen: Before use of Faxcom, our referral service center was constantly getting feedback they were missing faxes, this has all gone away.
Very good user experience

Pluspunten: It feels like a 'turn key' operation. It just works. And it provides the ability to look at the activity real time on fax server. Appreciate the reports as well in Job tracker

Minpunten: The job tracker interface is a bit 'old' feeling

Opmerkingen: We transitioned from a home grown software/fax board solution that we had to reboot and tweak almost constantly. Biscom Faxcom was selected to replace that and has been everything we could have asked for.

Pluspunten: Easy of use, ability to control how faxes are handled and delivered.

Minpunten: Lack of communication regarding available software upgrades.

Opmerkingen: We disposed of our fax machine in 2008 but there are some industries and organizations that still require documents to be faxed such as the IRS and pharmacies. Faxcom allow us to work with these entities without being tethered to the office or running to a Kinko's, UPS Store or a copy shop.

Pluspunten: The ability to send or receive a fax anywhere from any device.
Adding security to an inherently insecure technology -paper faxes sitting on a fax machine. (This adds versatility to the technology and makes it appropriate for verticals that are regulated or have more stringent security requirements.)
Safeguards to prevent unauthorized use.
Automatic scan to document.

Minpunten: Metered pages and a cost per page over allotted pages. Would prefer it be a flat fee for unlimited pages.

Opmerkingen: Auto faxing from Epic as well as Digital Fax solution for sickkids. Biscom has great staff who are always available. My experience with support and Professional services has always been excellent.

Pluspunten: Ease to install and upgrade.
Overall easy to use and administrate

Minpunten: Would like to see some additional functionalities around rules based routing
Enhanced Epic integration... having issues with dpt field

Pluspunten: We like the fact that we can use FaxCom without it needing additional plugins to work with outlook.
Easy to use, works perfect.

Minpunten: Neither myself or any of our reps had any dislikes about the software. It is doing what it`s supposed to do, so everyone is happy :)

Opmerkingen: Allows us to send and receive multiple faxes without wasting paper

Pluspunten: Easy integration to EMR and simple to configure

Minpunten: Sometimes a bit laggy and interface is somewhat dated

Opmerkingen: Our Firm just started using it at the time that I came aboard. We did have a professional come in to train end-users at that time. Although it was more involved for those of us who have administrative privileges, the users have been successful at using it with little or no questions.

Pluspunten: I'm an IT professional and not only did I find it easy to use, it was easy to show end-users with very little need for follow-up.

Minpunten: Looking for preview screens for the cover page options.

Pluspunten: Faxcom is a reliable systems. It is also user friendly.

Minpunten: Reporting needs some enhancements such as productivity reports.

Opmerkingen: Very Positive

Pluspunten: Usually don't have to think about it. Support is great.

Minpunten: I really can't think of negatives. This software does what we need it to do.

Opmerkingen: doing away with the paper trail!!!
documentation is much easier and concise.

Pluspunten: compatibility, and ease of install/ maintenance

Minpunten: The address book is hard to use within the workflow