Wij helpen bedrijven al 17 jaar
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Over Fleet Complete
Fleet Complete is een toonaangevende wereldwijde leverancier van IoT-oplossingen. Dit bedrijf helpt je om je voertuigen, apparatuur en mobiel personeel moeiteloos te traceren!
Not only does it help with the day to day operations, it helps preserve our vehicles long term.
The 12 volt system (no fault of their as they did send me the cords i needed) it was just inconvenient.
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Reviews filteren (281)
Usage
Opmerkingen: Customer Support is great.
Pluspunten:
Very good reliability. Email reminders are great!!!
Minpunten:
The mobile app was more user-friendly. Able to do everything on the mobile app. I wish when you plug the unit in the OBD2 scanner it pulled everything from the truck. No reason we should have to type vin, odometer, and what type of vehicle it is,
Reactie Fleet Complete
5 jaar geleden
Hi Tom! Thank you for taking the time to review the Fleet Complete software. We're thrilled to know you are enjoying the many features of our system such as email reminders, as well as your interactions with our Support team. We'll be sharing your feedback regarding the mobile application with our team so that we know how to improve moving forward. Thanks again!
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Product Review
Opmerkingen: Overall experience is great.
Pluspunten:
Very user friendly after initial setup, lots of tabs and customizable options for assets and recourses.
Minpunten:
Bread crumbs is a great option for checking on time frame of delivery and what not but the GPS needs work because there are whole sections missing from the recorded trip.
Reactie Fleet Complete
5 jaar geleden
Hi Mark! We appreciate your honest feedback and will be sure to share your thoughts with our Engineers for consideration. If there's anything else we can do to improve our system and your experience, please feel free to let us know at [email protected]. Your feedback is valuable to the work we do day in and day out. Thanks for the review!
Horrible Customer service
Opmerkingen: Its been horrible-I wouldn't tell my worst enemy to do business with them.
Pluspunten:
GPS info was accurate and timely .That's about it otherwise they are horrible
Minpunten:
been trying to cancel for 6 months and they will not cancel. They say you have to talk to a retention team specialist before you can cancel but they never answer emails or phone calls.
fleet complete
Opmerkingen: Fleet complete works for what it used for .
Pluspunten:
company vehicle tracking was very useful
Minpunten:
sometimes it was hard to use the program
Great GPS Service
Opmerkingen: I am able to see our fleet at anytime and we are more accurately tracking.
Pluspunten:
Very reliable/accurate GPS location. The "breadcrumb" feature is pretty awesome.
Minpunten:
Some of the reporting software is not as simple as I thought
Reactie Fleet Complete
5 jaar geleden
Hi Melissa! Thank you for your honest feedback and review. We're pleased to hear you are enjoying the Breadcrumb feature of the Fleet Complete software. If you'd like any additional training on our Reporting modules, please feel free to email our Training department at [email protected]. We'd ove to host you and your team in one of our webinars to help get you more acquainted with the full features of our system.
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Don't waste your time or money
Opmerkingen: Worst experience ever! if this is how the treat a new customer, i can just imagine how they treat the existing customers - Run and run fast - do not go with this company.
Pluspunten:
Nothing - never got to use it because they never processed our order in a timely fashion to be here when we on the date we discussed to have them installed.
Minpunten:
The customer service, sales department, billing department are beyond awful.. None of them know what the other is doing... They will sell you a product, talk a great game but don't follow up to make sure it gets done... placed order on 16th, paid the shipping on the 18th... by the 24th - haven't heard anything so i call them to find out when the units would be shipped, their reply.,. hummm i don't see the order yet. Let me check with my supervisor and call you back - never got a call back. Her answer - well i didn't have any answers for you - so you just ignore me, !!! Never processed my payment until 24th and by the 25th still couldn't tell me when the units were going to be shipped out - so i cancelled the entire agreement and went with a different company. completely dropping the ball and blaming the other departments. Don't waste your time or money - pick another company
Reactie Fleet Complete
5 jaar geleden
Hi Amanda! We're so sorry to hear about your experience and have escalated your concern to our upper management. Someone will be giving you a call shortly to discuss this further. If there's anything we can do for you in the meantime, please do not hesitate to get in touch with us at [email protected]. Please keep an eye out for a call from our management team coming shortly. Thank you!
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Exactly what I needed
Opmerkingen: in the 3 months I have had access to fleet complete and its trackers I have been impressed with the overall reliability and effectiveness of the program. I am able to log my drivers performance as well as receive alerts as to win each vehicle is in need of an oil change.
Pluspunten:
The program allows me to track my fleet with ease
Minpunten:
I have not encountered anything i dislike about the program
Reactie Fleet Complete
5 jaar geleden
Hi Zane! Thank you for the awesome feedback and 10/10 rating of our program. We're thrilled to know you are enjoying Fleet Complete!
Good product
Pluspunten:
Works for what we need, priced well. Ease of function and gathering reports. Customer servide is top notch.
Minpunten:
Habe not had any issues other then the web based help site. The representative help is phenomenal.
Buyer beware
Opmerkingen: Fleet Complete sent me the wrong cables for a week straight. Shipment after shipment the same WRONG cables. I knew at that point I had a problem and was not with the correct company.
Pluspunten:
I didn't like anything about Fleet Incomplete or bigroad. The worst customer service in the industry, they do not answer their phone. They sent me the wrong cable for my eld for a week straight, they don't know THEIR OWN PRODUCTS. Incompetence at it's finest. I would not recommend this company to my worst enemy.
Minpunten:
Zero customer support, zero tech support, they do not answer the phone. They do not respond to emails in a timely manner. They don't know their own products. Buyer beware.
Do not use if you need live tracking!
Opmerkingen: Occasional vehicle tracking. But I needed LIVE vehicle tracking.
Pluspunten:
Nice interface on PC, Plotting Points on the map is nice. Geofencing if you need it. Poor customer service and locked in contracts.
Minpunten:
First, the delivery was delayed by about 1.5 months, then the equipment we received required professional installation, it was not plug and play. The interface was lovely, unless you are using a phone app or a macbook. It only works with the nice interface on a PC. The vehicle diagnostics is not available. We cannot get live vehicle tracking.
Reactie Fleet Complete
7 jaar geleden
We strive to provide best possible service and honest feedback from our customers helps us improve on our product and service. Our Loyalty team will be reaching out to you today. Thank you, Fleet Complete Team
Sustainability is our future
Opmerkingen: I am not in the role of administrator or person in charge. Therefore, using the program is a pure pleasure for me.
Pluspunten:
It is surprisingly fast software. Usually such systems are very sleepy.
Minpunten:
The text on the screen is too small. But maybe I don't know how to set it up myself.
Ease of Use
Opmerkingen: I don't have a lot of experience with other tracking apps but I do find this one easy to use. Overall satisfied with its performance. We used to in the past have problems with the trackers in the vehicles would sporadically lose tracking but that seemed to solve itself recently.
Pluspunten:
I really like you use google maps. With google maps and the traffic indicator it really helps plan routes for traffic heavy times during the day. I do like the app availability so I am able to track our vehicles during those unexpected times when I'm not in the office.
Minpunten:
I find the desktop app version works better than the web based version. I find the web base version slows down my computer. I have the same issue with the desktop app version but not as bad as the web based. Also I don't like when i'm looking for 1 particular vehicle and select it I find it difficult to deselect it. It will continue to track that same vehicle until I select a different vehicle or restart the app.
Reactie Fleet Complete
5 jaar geleden
Hi James! We appreciate you taking the time to provide your feedback of the Fleet Complete software. We'll be sure to share your thoughts regarding the desktop and web applications with our development team as we work to improve both platforms. As for any issues deselecting the vehicles on the map, please get in touch with our Support team at 1-800-220-0779 ext. 2 or via email at [email protected] so we can investigate why this might be happening to you. We'd be more than happy to help!
Fleet Complete Used Daily
Opmerkingen: It is very helpful with a company with 20+ drivers within two different states, going in so many directions.
Pluspunten:
We used this for our technicians to make sure they are where they are suppose to be, it helps us see where they are when a customer is calling asking how far away he is from the location, it helps see if they have van trouble. This is very useful for us to keep up with all the technicians we have. The Breadcrumb feature is the most helpful when tracking a tech.
Minpunten:
The only thing I would really say that I least like is that is it delayed some times and not as accurate as we need it to be sometimes, but that is to be expected.
Reactie Fleet Complete
5 jaar geleden
Hi Lindsey! Thanks for the honest feedback and review. If you are ever experiencing delays or inaccuracy in the system, please do not hesitate to reach out to our Support team at 1-800-220-0779 ext. 2 or via email at [email protected]. We want to ensure you are receiving the best Fleet Complete experience possible and would be more than happy to troubleshoot. Nevertheless, we appreciate you using our system and are glad to see it is helpful to your business needs. Thank you!
Fleet Complete Delivers
Opmerkingen: Fleet Complete is an organization committed to customer service and overcoming any challenges thrown their way. Overall they have found ways to meet the challenges we have thrown at them.
Pluspunten:
Flexible configuration and event tracking has helped our company identify driver behavior challenges. The near by and trip reporting have been used to feed our work management system allowing for a more efficient use of our fleet.
Minpunten:
With the proliferation of technology inside our units we need GPS hardware that can be married with other technology for one cellular network connection. Sharing a single standard modem for idle technologies, in cab laptops, GPS tracking, dash cam coaching and electronic logging devices is a must.
Reactie Fleet Complete
5 jaar geleden
Hi Darren! Thank you for sharing your feedback with us. We are so thrilled to hear you are enjoying the Fleet Complete system and that it has been beneficial for your business needs. We are also pleased to hear you have had positive interactions with our team. Being customer-centric is one of the core values of our company, and we are proud that we've been able to provide you with service that reflects this value. Your feedback regarding the network connections will also be shared with our team for consideration. Thanks for taking the time to leave this excellent review.
Worst Product Ever
Opmerkingen: Fleet Complete is the worst company I've ever worked with. I have called multiple times and not a single time has someone answered the phone. I leave messages (as prompted) and there is never a call back. All I receive is an email thanking me for contacting Fleet Complete and a fake ticket number. This is a warning to anyone and everyone considering using their services. Once signed up, you will instantly regret it. You will receive horrible service and will go to the ends of the earth in an attempt to cancel your contract. If you are looking for GPS tracking capabilities, give your money to ANYONE BUT FLEET COMPLETE...
Pluspunten:
The initial set up was relatively easy...
Minpunten:
The GPS location reporting was not accurate. Also, I could never get in touch with any customer service representative. There was no support available what-so-ever. Worst company I have ever worked with.
Very unstable and support doesn't answer
Pluspunten:
The idea is great, and if it would work with a minumum of service, it would be grat.
Minpunten:
It simply doesn't work. there are holes in registration of driving, some tours are registered others not. Support in unreachable. I used 2 hours to try to reach them today.
Reactie Fleet Complete
5 jaar geleden
Hi Asser! We're really sorry to hear that. I was unable to find an account associated with your company name, but I'd love to have someone reach out and assist you with those issues you are experiencing. Please kindly send me an email at [email protected] with your client ID and the best number to reach you at so we can help. Additionally, you can skip the wait time and live chat with our Support team by clicking the button in the bottom right hand corner of www.fleetcomplete.com at any time between 8AM and 8PM EST. We look forward to hearing from you and appreciate your review.
Fleet Complete has been a nice solution
Opmerkingen: We are driving about 2.5 million miles a year with 220 vehicles. Fleet Complete gives us the ability to keep track of our vehicles, keep them on the road, and keep them safe.
Pluspunten:
The comprehensive application that comes with the fleet complete solution has been a major improvement over our last software. The GPS devices that are installed in our vehicles give us many diagnostic points that we then use to expedite repairs. The reporting that is offered in the application is superior to other products we have used in the past!
Minpunten:
The cell coverage of the GPS units has been disappointing. Basically, we have some days were the GPS unit doesn't show up at all. The unit eventually catches up. I am hoping to see an improvement in this area in the future.
Reactie Fleet Complete
6 jaar geleden
Hi Zach! Thanks for the honest feedback. We will take this into consideration as we continue to improve our product. We're very pleased to know Fleet Complete has been able to help you track your fleet of over 200 vehicles throughout 2.5 million miles a year. We're grateful for your support and appreciate your review - Thank you!
Complete Failure
Pluspunten:
When it works the reporting is good. The application is so unreliable, I cannot depend on knowing where my vehicles are at any given time.
Minpunten:
The application is a complete failure. Do not sign a contract. I have vehicles that have not reported for months. Even with replacement devices to upgraded technology, still no tracking available. I have ask for refunds for a vehicle that did not report for 3 months from March to June 2017. As of November still no refund.TOTALLY UNRELIABLE.
Reactie Fleet Complete
7 jaar geleden
Thank you for reaching out to us and sharing your feedback here. We¿re sorry to hear that your devices are having some challenges. We advised our loyalty team of the issues you are having and someone from our Loyalty department will be in touch with you within the next 24 hours. In the meantime if you have any challenges please call our support team at 1-800-220-0779 x.2. Thank you, Fleet Complete Team
Billing nightmare
Opmerkingen: not good and still not good
Pluspunten:
The Software is OK at best and GPS do not count on it
Minpunten:
GPS is not accurate in all areas and does create issues when logging fuel, Billing is a nightmare our bills are always twice what we where told do not trust them if you have a large fleet and if you need to down size as we did they will bend you over before working with you and under no way will they work with you if you have to down size, all they want is there money. The account reps will not even take you calls any longer if you have billing issues STAY AWAY STAY FAR AWAY
Reactie Fleet Complete
6 jaar geleden
Hi Todd! We¿re sincerely sorry to hear about your experience with us and would like to thank you for bringing this to our attention. We¿d love to make this right and will be looking into your reported billing issues. Someone from our team will be in touch shortly to address your concerns. We appreciate your patience while we work to improve your Fleet Complete experience and would once again like to apologize for your understandable frustration.
Know where your drivers are, where they've been
Opmerkingen: I use this every hour of the workday. One of my job functions is to keep our drivers going, working and Fleet Complete let's me see where they are, when they'll be done and ready to move on to their next job.
Pluspunten:
Ease of use, easy-to-setup, easy to maintain (adding drivers & vehicles & points of interest),easy to teach other to use it
Minpunten:
Only dislike is there are a few places where you can see the click box (like a map location, for example) which should expand and fill the screen, but this doesn't work.
Reactie Fleet Complete
5 jaar geleden
Hi Roger! We're so happy to hear that the Fleet Complete system has been beneficial for your business. Success stories like yours are valuable to the work we do and they mean a lot to our team. We'll share your feedback regarding the full-screen feature with our developers for consideration. Thank you kindly for your feedback and support.
If you've got the time...
Opmerkingen: We got set up with Fleet Complete in error. We were using a previous tracking software and when we needed to get some additional units, AT&T for some reason set us up with them rather than stay with what we had. I feel like this software does the job on a basic level but unless you have the time to really dive in to things, it's not very user friendly. I find myself using it for the bare minimum for that reason.
Pluspunten:
I can see a history (software refers to this as breadcrumbs) of where my tech was on a previous day or time.
Minpunten:
It feels like there are too many mouse clicks to get me to the information I'm after. I'd rather have more of a snapshot.
The worst product support we have ever encountered
Opmerkingen: Extremely frustrating/
Pluspunten:
We choose fleet complete because they were affiliate with AT&T wireless who has provided excellent communication service for our company since 2007. Unfortunately we found that AT&T made a VERY POOR choice with their partnership with Fleet Complete.
Minpunten:
extremely not user friendly. Huge delays with reporting. We go days without receiving updates on some of our vehicles
Data was not accurate and Technical Support a joke
Opmerkingen: My experience was frustrating. In practice very little was useful to me other than trip history. I could not trust and of the reports and the alerts were too easily triggered with no way to adjust. Reaching out to Tech Support was a waste of time.
Pluspunten:
In theory the software looked good. Turned out the data was unreliable.
Minpunten:
The data it provided was not accurate. The sensors are not adjustable by the user. The technical support was horrendous.
Best Solution For Rural Companies!
Opmerkingen: This product has given us the ability to easily track miles as well as driver behavior. It’s a no brainer.
Pluspunten:
I love the easy setup and the administration side of the software. We currently have this deployed and used daily on 3 vehicles with no issues. It works great for areas with very little to no cell service. It will upload the trips once in service.
Minpunten:
I’d like the plug in to clip to the OBD Port and be a bit smaller so it is less noticeable. Other than that, solid product, worth it!
Reactie Fleet Complete
5 jaar geleden
Hi Derek! Thanks for the awesome feedback and 10/10 review! We'll be sure to share your thoughts with our team. Your opinion means a lot to us here at Fleet Complete so thank you kindly for sharing it with us.
Lots of Kinks
Opmerkingen: The problems are the AT1s do not track real time and they don't pick up when the asset is in our warehouse. I do like the maintenance reminders but it has taken a long time to get all the maintenance entered. There are multiple issues with the reports. If they are inaccurate, they really do us no good. For example, the "Speeding Report" showed that one of my trucks was speeding but only showed him going 10 mph in a 30 mph zone.
Pluspunten:
I do like that we can track our trucks maintenance schedules, location, engine codes etc.
Minpunten:
The GPS doesn't work as well as the sales person said and we have had multiple glitches in the MGS800 trackers. For the amount of money it cost us to use FC, you would think it would work better.
Reactie Fleet Complete
5 jaar geleden
Hi Glen! We're sorry to hear your experience with our system has been less than stellar. We've shared your concens with our Support team and someone will be reaching out to you to assist. We're hopeful we can get you back on the right track with our system as soon as possible and appreciate your honest review. Thank you!