Smartsheet reviews

Better control of projects in an optimal way

Opmerkingen: I have been using it for over a year for free and decided to purchase a plan because it became essential for me.

Pluspunten:

I like its simple style, very modern friendly colors. It allows me to organize myself as I like and is easy to use. Also the price if only one person uses it is 0, and if more than one person uses it, the price is low.

Minpunten:

It leads to limitations in complex projects, even for the most advanced plans, so it is recommended for small and medium-sized companies or large companies in areas that do not require a lot of information processing.

Excellent cloud-based document and project management tool

Opmerkingen: Simple GANTT-based scheduler with the ability to create forward-calculating schedule templates. Colleagues are reminded of upcoming deadlines and have the option to set benchmarks. It's possible, though time-consuming, to generate reports.

Pluspunten:

It's quite user-friendly.I use it all the time for my projects because it's so simple to work with. I've experimented with all of the included functions, and if I ever get lost, I just reach out to customer support for help.

Minpunten:

Making the reports I require is a huge hassle. The database's ability to retrieve and organize data already in existence is inadequate. Creating my reports probably took me between fifty and sixty hours.

It does the job but the experience is lacking

Opmerkingen: It's has worked really well to extend our internal tooling with extra capabilities due to its API.

Pluspunten:

It works well and integrates well with our internal bespoke tooling. Time tracking is rather simple and easy to implement for large teams

Minpunten:

The UI is clunky, features are hard to spot and the frontend can overall use work to be on par with today's standard of tools.

Our team uses Smartsheet for constant project tracking

Opmerkingen: With the SaaS solution Smartsheet, we've been able to build robust, individualized dashboards and perform integrations and data collecting from a single or several databases connected to customer relationship management tools like Jira and Salesforce. The ability to design individualized forms for content filtering has proved invaluable, as has the incorporation of features such as comments, reminders, attachments, and optimizations.

Pluspunten:

Every aspect of our sales activities is immediately managed through Smartsheet. Smartsheet serves as a central hub for all customer data entry for both our in-house and external marketing teams.

Minpunten:

The customer service has a lot to be desired, with slow response times and ineffectiveness even when dealing with simple issues. There are a variety of aspects that might affect the overall usability, including visibility and user experience.

Smartsheet is a lifesaver for remote collaboration

Opmerkingen: We love using Smartsheet to boost our remote collaboration environment. It offers easy-to-manage project management, and a ton of secondary products/modules for collaborative work and document management.

Pluspunten:

Its sheer versatility is the best thing about it in my opinion. It's got all kinds of different modules and views for a lot of things beside project management, like ideation, spreadsheets, doc management, etc. It's great to have all these related functions under one roof

Minpunten:

It's been a bit difficult to onboard all of our departments with it at first. It would be good to have the interface simplified a bit more

Excellent team project management software

Opmerkingen: Capabilities in ease of use, compatibility, and additional features. Helps us stay focused and on track with our work. Has increased transparency and boosted productivity across the board. It's incredible how readily available it is via portable computers.

Pluspunten:

As a product manager, I use smart sheets on a daily basis to keep track of product information and streamline the creation of new goods. The fact that all of my product information is in one location is the feature I like the most.

Minpunten:

Certain operations are not simple. Many functions are unavailable to the user because they are buried deep within the system. I, as a user, want to be able to see and access all of the options.

All-inclusive project management software

Opmerkingen: I'm proud of the fact that I revamped several of the department's outmoded forms to make them accessible to everyone. Print runs were smaller and more people were talking in the paper.

Pluspunten:

When it comes to incorporating dependencies into a project plan, Smartsheet really shines. Plans for projects can be quickly converted into dashboards for straightforward, automatic reporting.

Minpunten:

Smartsheet's gantt chart feature is useless. The gantt chart in this program is the most difficult one I've used to study. The grid layout makes it difficult for me to present my data, thus I usually have to export it to a different program.

Excellent workflow

Pluspunten:

Smartsheet excels with its user-friendly interface, combining spreadsheet familiarity with real-time collaboration. It supports various project management methods, integrates seamlessly with popular tools, and offers impressive automation features that I had never seen before. I find it an excellent software.

Minpunten:

Smartsheet's advanced features have a learning curve, obviously and the cost may be prohibitive for smaller businesses. I can't say anything else negative.

Smartsheet For All

Opmerkingen: Capabilities multi-tasks numerous business needs under just single unit.

Pluspunten:

Impressive UFI expertise design adaptive for projects, tasks and team management.E-Marketing optimisation.

Minpunten:

Nothing to register since it over delivers all it was purposed during implementation. All this happen under One room.

Efficiency, Simplicity and Life-Changing!

Opmerkingen: I am a devoted Excel fan, and the first time I used Smartsheet, I hated. I thought it was a dumb version of Excel. But gradually others in the organization did more and more with it and I continued to have issues with Shared Workbooks in Excel, I finally decided to give it another shot, and this time I would really look at it. I then realized it had the power of Excel and SharePoint and Nintex Forms, all in one program that was way easier to use than most of the others. I went from hating Smartsheet as my PMO was dragging it into my department, to owning 117 sheets, countless automations and data mesh configurations and data uploader configurations in less than a year. I completely rely on Smartsheet to get my daily work done now and I have lost 2 FTE without feeling any real pressure to replace them. Smartsheet has helped my team that much. I have become a complete Smartsheet nerd.

Pluspunten:

My favorite thing about this software is the simplicity of creating a very complex set of sheets, automation and forms. I work as a business person within the IT department and it is a tough limbo to exist in. You aren't really IT's customer, but you are not as skilled as an IT professional. I am often left to my own devices and de-prioritized so they can concentrate on our true customers. Smartsheet provided me a system that I did not need my IT department help. I was able to create a set of products (on a very base level, my own small Enterprise Resource Program) entirely alone that has improved my efficiency, quality of work and accuracy! I needed nothing more than my own skills and occasionally Smartsheet's Solution Center.

Minpunten:

I am unfond of a few of the tiny limitations. I wish that reports weren't limited to 500 rows per page, and if that limit must exist, I wish there was a function to skip to a specific page. I reference a report that has 400+ lines of data multiple times throughout the day and it's mildly annoying to have to skip through 9 pages on the report to get to what I'm looking for. I have also had very lukewarm success with Data Uploader. It does not work as expected about 50% of the time. I would honestly give up on it entirely if it wasn't SO useful the other 50% of the time. I waste a lot of time saving and resaving documents and deleting and recreating configurations just to get data to upload.

If you are old school Excel this tool is going to take some getting used to!

Opmerkingen: if you are new to Smartsheets and expecting it to be like Excel? Think again! While it may have a similar look and feel, it offers much more and can be confusing to use at first. However, don't worry once you get the hang of it you are going to LOVE this product!

Pluspunten:

SmartSheets is an incredibly powerful tool that offers much more features than Excel. Once you get the hang of it, you'll find that the possibilities are endless. The best part is that there are plenty of online tutorials available to help you learn and become proficient in using SmartSheets. With just a little patience and practice, you'll be a pro in no time!

Minpunten:

One area where SmartSheets could improve is in providing more consistent and reliable customer support. While there are many online tutorials available, when users encounter issues that require more complex solutions, having responsive and helpful customer support can make all the difference in their experience with the software.

Smartsheet is a fantastic resource for teamwork

Opmerkingen: Using Smartsheet, our team is able to centralize our paperwork, more accurately claim and monitor our work, improve our ability to interact with one another, and gain deeper insight into any lingering tasks.

Pluspunten:

The best part about using Smartsheets is that you can keep all of your information in one place, including notes, files, and contacts. The system is intuitive because it is laid out similarly to common spreadsheets but with additional features.

Minpunten:

It's not simple to put in place. Only one person, in close collaboration with a SmartSheet expert, is responsible for initial setup and ongoing maintenance. It wouldn't be as useful to us without the assistance of a SmartSheet wizard available only to our internal staff.

Smartsheet is a top-notch tool for teamwork

Opmerkingen: We used to have to do everything by hand, but now, with smarsheet, everything is done automatically, including time tracking and project progress reports.

Pluspunten:

Keeping a change journal and keeping track of your plans might help you see problems and start fixing them before they derail your project. I enjoy that Smartsheet may be used in a variety of different ways. Because of the high degree of personalization available, it can be put to use by virtually anyone.

Minpunten:

The various templates should be simple to manage. The inability to properly plan and monitor the Product Design Team's actions is a significant obstacle.

Love the versatility

Opmerkingen: I love the webinars on new services and the ability to become certified to use this tool- its such a time saver and I love that if I think of something I need to do on my commute home- I can just pull it up on my phone. Overall I would recommend it to my text company too- I would rather use Smart sheet as a project management tool than any tool designed for math brains that isn't as freestyle.

Pluspunten:

I love this software. I love the pick up and go aspect where I can access it on all my devices. I love the automatic saves- because I am terrible at remembering to save, and I love the ability to attach files and tag people for projects. I used the software at my previous company for creative project management and now I'm using it like agile for product development builds. Its great for tracking and overall roadmapping. I wouldn't use anything else when I can do everything I want right here!

Minpunten:

All the issues I've had have been solved in new releases but it would be wonderful if I could build graphic pages in the software- I'm hoping that comes soon. Like a mobile photoshop or powerpoint or image tool.

Smartsheet platform, designed for dynamic and collaborative work in project monitoring.

Opmerkingen: Smartsheet is a modern and flexible tool for managing activities related to a project of any size and degree of complexity. Its implementation of automated workflows is based on a philosophy oriented towards simplicity, making repetitive processes free through code that generates value for the user, in addition to incorporating mechanisms for sending alerts, managing requests for approvals and updates, configuring recurring workflows such as service requests, daily deadline reminders, and much more.

Pluspunten:

One of the most important characteristics of Smartsheet is the ability to manage any type of project without having to adapt to the tool itself, but rather the opposite, Smartsheet adapts to the client's needs, with the multiplicity of templates that we can take advantage of to generate effective, collaborative planning and perform real-time monitoring, in addition to having a fairly complete dashboard to have the reports that are really needed.Its simplicity in the designed architecture and usability allows the learning curve to be very fast and end users have no problem being part of the team that contributes and generates value.

Minpunten:

Smartsheet may be an underrated platform with some interesting third-party integration opportunities, but its usefulness in tracking projects of any kind has proven effective.It adapts to the needs of the organization and our clients, with a multitude of templates that we can use to generate real planning, and that connect with the management of resources, both human and material for comprehensive monitoring.

Thanks to several useful features, the team members are able to proficiently handle the workflow.

Opmerkingen: Using Smartsheet has made our work progress much smoother and improved our ability to coordinate daily tasks. Furthermore, real-time updates allow us to take corrective actions to avoid potential delays.

Pluspunten:

It is wonderful that with Smartsheet, the interface can be easily customized, which helps us prepare it in a way that suits the nature of the tasks we follow. I love the fact that automation simplifies all administrative procedures and allows the management of the workflow, linking the tasks collected from team members with logical relationships. It is also great that there are many ways to display task schedules, which facilitates the follow-up dates and determining outstanding activities. I also appreciate how Smartsheet deals with project data, as it enables us to withdraw data from multiple sources and provides a strict permissible system that helps us maintain the privacy of data and identify people who are allowed to make adjustments to them. I also love how Smartsheet can link the workflow with emails and the ability to add documents and comments, which greatly helps in organizing the team's efforts. dashboards are also distinctive, as they are easy to customize to include information, graphic fees, and tables that we want to highlight.

Minpunten:

While there are some imperfections with Smartsheet, the constant upgrades and addition of new features help to mitigate these issues. Although the learning curve may be challenging for some users initially, with continuous practice and guidance, the procedures become easier

Great software to create a bespoke solution

Opmerkingen: I work for a small construction company who used to keep all their information "in their heads, or on the back of a fag packet"!!! This has revolutionised the way they work and not only stopped them from forgetting things but also given them the ability to look at live costs and income. They now have a dashboard to see the 'big picture', individual Reports to show their own specific projects, an automated transfer of information to accounts when they mark a job as complete, reminders, comments so they can stay up to date with any info added by other people, and so many other little 'life hacks' that make their lives easier. Smartsheet has changed the way we all work immeasurably for the better. I couldn't recommend it more highly.

Pluspunten:

I love the Smartsheet Community who will help you find ways to adapt Smartsheet to suit each individual need you may have. I've been using the software for years and every time I've wanted to use it for something new we've found a way! Sometimes there have been delays due to the capacity not being there YET, but it's easy to submit a Product Enhancement Request. There are updates and innovations ALL THE TIME and while they're not shoved down your throat, there's plenty of support out there if you want it, not only from the Community but also videos and webinars (live or recorded). If you've got the motivation and imagination then I think the possibilities are unlimited, without needing to be a programmer or have any coding knowledge.

Minpunten:

There's not much I can say that's bad about Smartsheet. I find it slightly difficult that it's very US based and I'm in the UK, but that's true of most comparable software. I'm also not keen on the Learning Centre as it sometimes assumes a level of knowledge that is beyond me and I find it incomprehensible! It's not a problem though as I can easily turn to the Community!

A bit un-human and cheeky

Opmerkingen: Disconnected - we use InfusionSoft and despite the software being hard to use sometimes and changes happen constantly, they have mitigated risk of leaving by investing in human contact and support. I posted something to the Smartsheet community and hear nothing.

Pluspunten:

Collaboration Action features How to tutorials/onboarding is good Webforms

Minpunten:

Lack of a chat support system or ticketing system The upsell on functions - have free collaborators now having to pay to do things they could of done prior even though they had been using the system for years. Understand if certain features are now paid to commercialise the product, however I think it is unfair to penalise historic users. If you looked at a micro level with us you will see a 200% growth in our subscription over its lifetime and I feel this short term and automated upsell could and has damaged perceptions of the overall product. 18 months ago I would of been a 10 regarding recommedations and now it is less.

Managing Projects Made Easy: A Review of SmartSheet

Opmerkingen: I find SmartSheet to be a highly effective and flexible tool that allows me to manage complex projects and collaborate with team members. The real-time task tracking and deadline monitoring features help me stay on top of my work, while the collaborative tools facilitate communication and information sharing with others.While there are some challenges to using SmartSheet, such as the complexity of some of the advanced features, the benefits of the tool far outweigh any drawbacks. Overall, I would highly recommend SmartSheet to anyone looking for a powerful and versatile project management and collaboration tool.

Pluspunten:

There are several things that I like about the tool. One of the features that I enjoy the most is the ability to collaborate in real-time with other team members in a single centralized location. This means we can work together on a project without the need to send separate emails, spreadsheets, files, and other documents.Another important feature in SmartSheet is the ability to create custom spreadsheets and forms to collect information more effectively. This allows all team members to have access to the same updated information in real-time and avoids duplicated efforts.I also find the task tracking and calendar functions useful, as they allow me to have a quick view of deadlines and tasks that need to be completed in the project. In addition, SmartSheet's process automation helps simplify repetitive tasks and saves time in project management.

Minpunten:

The interface, while intuitive, can be overwhelming for new users who are not familiar with project management or spreadsheet software.While SmartSheet offers a wide range of templates and tools, some of them may not be customizable enough to meet specific needs. This can be frustrating at times, especially when trying to create more complex spreadsheets or workflows.Certain features like reporting and charting could be improved to provide more flexibility and customization options.

Excellent project management tool!

Opmerkingen: I joined my team in 2017 and was asked to establish our PM management system - knowing that I didn't have the budget for some of the more robust tools, I needed to find one that wasn't only user friendly but had all the capabilities I needed to create the complex timelines and reporting that I needed. Smartsheet was recommended to me and when I finally did a walk through I felt like it would be the perfect fit for my needs. Since then, I've been able to setup the platform and project management system for my team and we adjust it as needed along the way with ease. We also have been able to find uses outside of my project management needs to track form responses and other data management needs.

Pluspunten:

easy to set-up processes, ongoing product improvements and additions, great team capabilities, quick and easy adoption due to familiarity of tool to MS Project/Excel style, many different uses outside of projects timelines, very cost effective

Minpunten:

interface feels dated (although they're continuously working on this) and not created for non-project team members, dashboard tool and capabilities could use some improvements, sometimes creating cross-functional sheets can be clunky and unnecessarily complex.

Enterprise features and pricing mean you can probably find a startup alternative

Opmerkingen: I hated it a few years back when I first started using it. The thing that won me over and made me a power user was the interface refresh about a year ago. I then took the Smartsheet training to be certified and that opened my eyes to the power of the tool (and also to the fact that the sheets I hated were users in our company using it very, very WRONG). Anyway, while we do love it, there are a few antiquated things like concurrent editing that are truly broken (Google sheets can do this just fine!) and the recent price increase for our contract means that we are probably moving to another tool.

Pluspunten:

--You can easily switch between different views of the same data, e.g. grid vs. Kanban --Dashboards and reporting are both powerful --Growing number of integrations --Commenting per-row is excellent --Can be used as a simple spreadsheet --Security/permissions are robust and intuitive --Excellent training and certs available --Forms feature is pretty complete for basic stuff --Very extensive formula capabilities, almost like Excel --The "business" pricing tier would actually be quite adequate for my group's needs, vs. the enterprise plan --Nesting/hierarchy of rows can be useful

Minpunten:

--No in-cell formatting --Awkward multi-user editing, no auto-save, other users keep resetting views --Reporting is difficult, meaning that you have to create separate complex reports instead of just saved views --Not a true database or app builder --Notifications system is wonky, delayed, and hard for new users to tame --Very easy to abuse and misuse, even worse than Excel because you can add in the nesting/hierarchy (we have one user in particular that makes the most gawdawful sheets you've ever seen, partly because of the inherent Smartsheet interface) --Attachments are pretty rough, not easily visible or visual, and no desktop app integrations (e.g. save a file from Word to SmartSheet) --No concept of a "document" or app, only the spreadsheet motif; can't do notes or instructions very easily, for example, so people overload rows for this and that makes reporting even harder when you have to manually select rows --Forms feature not embeddable or graphically complete with formatting to make it look nice --Not clear how you combine formulas and forms without overwriting formulas at the bottom--I haven't figured this out yet even after years of using it --Enterprise pricing is now forcing us to consider alternatives, including lower tiers of Smartsheet

We use Smartsheet for Project Management

Opmerkingen: As I mentioned, we use Smartsheet extensively for project planning and project management. But we also use it to run a help desk for our Electronic Health Record System. Here the forms feature comes in really handy. Users fill out a form to add tasks to the help desk. We also use it to manage our individual tasks and queues. And our development department is building sheets to track donations and plan promotions. We often export the data and use it to build Tableau reports.

Pluspunten:

Projects are easy to set up with the built in functionality. There are lots of built in templates that you can use. But we have found it most helpful to build our own templates. We really appreciate being able to add dependencies, working and non working days, and duration. Then the start and end dates fill in automatically. We have found that the learning curve is not nearly as steep for Smartsheet as it was for Microsoft Project. Another really helpful feature is being able to use formulas in the Project Plan. Our team schedules our work using a points system. I was able to create formulas that take the number of points for that task and who is assigned to that task to create a point breakdown for each person or team assigned. We then use the linking feature to link the total points for the project, the points accomplished, and the status of the project to a master "Queue" sheet. Smartsheet has special formula values available for children and ancestors of a task. So, we use a simple =Sum(Children()) formula to add up the points. Actually, the formulas end up being more complicated because we can test whether the row has children or not and do different things depending on the test. For instance, when summing the work completed if the task has no children, then the product of the percent complete and points gives us the number of points completed. If the row is a parent, then the formula sums the children.

Minpunten:

For project planning the resources feature is not as helpful as it could be. The main reason is that if a staff is assigned to a row during a particular time, the resource function assumes that they are 100% allocated for that time. So, if you have three tasks that overlap, the resource allocations shows 300%. We have mitigated that by routinely filling in 30% allocation for each resource. This helps to take into account the fact that a task although it lasts a full week won't take up all the staff's time. One idea I have had recently--but haven't tried yet--is to make a formula that takes the number of points for the task and assigns an appropriate allocation number based on points per week. The other feature that we haven't found useful is the "Critical Path." How the software determines what is on the critical path is a mystery. I'm not sure why it chooses some tasks that have dependencies filled in, but not others that seem to be just as important.

Smartsheet - Functionality and Communities make this an indispensable application

Opmerkingen: Overall, my experience with Smartsheet has been wonderful. The extremely active Community has made all the difference in the world, answering questions within an hour or two. The staff are also active in the Community and you can see their passion for the application and truly helping their customers. Smartsheet is highly worth the investment.

Pluspunten:

Smartsheet has so much going for it. It truly fits the new technological world that we live in by providing more than just the basics. Being a cloud-based application (SaaS), and compatible with mobile devices, makes it more functional across the board. It mostly touts itself as a project management tool, which is very true. Most project managers utilize certain applications that require the project to be saved down to a file, which is not easily shareable. Smartsheet can handle the same project management tools and live in cyberspace that can be utilized by numerous people, which different levels of access (viewing, editing, administering) and different views (tasks, gantt, kanban, etc.), and allow people to make comments, add attachments, and more. The most use I have made of Smartsheet within my organization is using it like a spreadsheet. I'm able to have numerous sheets for different departments where they have access to only their own sheets and update only what they need to update. Then I can create a new sheet that combines information from all of the sheets that will auto-update from the original sheets. I can also create reports and dashboards (with charts, metrics, etc.) based on information from all the different sheets. It's quite functional and utilizes much of the same fundamental logic that Excel provides. The Smartsheet website has an extremely detailed (and searchable) Help section and very active Community. Even includes videos to help guide!

Minpunten:

Smartsheet does have some limitations. Most specifically, it isn't Excel and it isn't Project, so users shouldn't expect it to do everything those applications can do. However, there are times when it seems obvious that a particular functionality should be included that isn't. With that said, Smartsheet does a great job of listening to the Community and is constantly improving the application with enhancements to help the Community with its most voted on requests. Another thing that is frustrating is when an error pops up. More often than not, the error is written in a way that doesn't tell the user how to fix the error. Again, when this happens, I just reach out to the Community and get the answers I need.

Efficient Project Management with Smartsheet

Opmerkingen: My overall experience with Smartsheet has been positive. It has significantly improved project visibility and collaboration within our team. The platform's flexibility adapts to various project types, from simple task tracking to complex project timelines.

Pluspunten:

Smartsheet is a versatile project management tool that combines the simplicity of a spreadsheet with powerful project management features. The ability to create dynamic and collaborative workspaces using familiar spreadsheet interfaces is a standout feature. The automated workflows and customizable templates streamline project planning and execution. Real-time collaboration and update notifications keep the team aligned and on track, fostering productivity.

Minpunten:

The learning curve for more advanced features can be steep. Customization options, while powerful, may be overwhelming for new users. Improved onboarding resources could mitigate this challenge.

Smartsheet is a one-stop solution for many companies

Pluspunten:

Smartsheet allows me to do what I want to do in the way I want to do it. I rarely come across limitations that can't be figured out. When anyone asks me for a new request, I don't have to find crazy work arounds or engage in wild goose chases only to find I can't accomplish the ask. I can quickly and easily give them the views they want, the functionality they want to track their projects specific to their organizations or easily organize their specific chaos. The real-time dynamically updated information makes this tool incredibly powerful for all stakeholders needing to stay up to date without requiring some sort of status update meetings. I also love that their product roadmap comes from community suggestions! I have seen functionality go from a great community suggestion to implemented out of the box functionality. I love that they are improving and adapting just like the people that use their software are!

Minpunten:

There are very few downsides to Smartsheet. The biggest thing I could tell, and I am reaching, is that other companies used for Project Management such as Monday, Asana, Wrike, Rocketlane, etc. all look really modern and sexy. They all pale in comparison to Smartsheet but they have great color schemes and they look pretty and modern which some companies like more than a truly powerful system like Smartsheet.