Huddle reviews

Secure site for file sharing

Pluspunten:

We use this software to share files with our auditors. It has been very convenient to upload items in different folders that can be accessed from anywhere. I like that we can upload big files very fast.

Minpunten:

The only con I can think of is that when you export files from Huddle to your computer, it saves them as a zip file and for some reason, when you open the folder, you can just copy and paste the subfolders to your drives, you need to do it twice (copy the zip file again and then open it to save the subfolders as regular files and not zip format)

Huddle-Sussex

Opmerkingen: The software is great, I love it. The sales team is exceptional, very knowledgeable. The customer service is terrible, and is really making me upset that I can't just have control over the features myself.

Pluspunten:

I like that its very easy to use, integrates super well with work products and has a great dahsboard.

Minpunten:

The customer service is so bad. The rep has no answers and is really slow to find those answers.

Fab tools for sharing files and collaborating with colleagues and partners.

Pluspunten:

File Management - strength is in its file-management features, which are surprisingly capable. In addition to supporting folders and subfolders. You have tools to see options to add comments to files and notifications, or even request user-specific approvals. The best is that Huddle encourages you to work with a number of files at a time. Surprisingly Files are uploaded fast. have since signed up to a full package for 1 year and so far my team has found Huddle very useful. Before finding documents and having to ensure it's the latest version with all the updates made by others was difficult and time consuming. Huddle makes this simple for us. It also helps us work with clients more efficiently as we can create separate workspaces for each client so files are secure and only viewable between us and them. Huddle made project management much easier and can't understand how we did without this collaboration and file management system.

Minpunten:

It dosent have full collaboration features including group chat and interactive whiteboard like some other systems do.

Delivers substantial efficiencies in the Bid & Sales process.

Pluspunten:

Fantastic product and supplier; Huddle has really delivered process and cost efficiencies throughout our organization. We are a global business and have used Huddle for nearly 3 years now. Whilst initially used in Group Sales & Bids team to optimize bid production it has grown organically throughout our company with multiple back & front office functions using it. On average, Huddle has delivered a 35% operational efficiency saving when managing bids, and has grown from 50 licenses in year 1 to nearly 250 today. We initially utilized Huddle to drive process efficiencies in our Group Sales & Bid team. It's easy to deploy and its familiar interface ensures user buy-in is quick and seamless. Users require very little training and the system is adaptable. Given the system's flexibility we used it for a range of purposes including Content libraries, Huddles categorisation & search function is great for storing and accessing vast amounts of bid content, submissions or sales collateral. Graphic libraries all frequently used pictures, vector files and PowerPoint's can easily be previewed, accessed or shared. Process management bids can be managed via Huddle, ensuring you have a single version of your response with appropriate sign-off and approvals. Also, as a number of our customers also utilized Huddle, we found over time that the platform extended throughout our entire sales process from initial bid, then to implementation teams.

It got a valid grade from me.

Opmerkingen: The platform is easy to use, the features are intuitive, and the customer support is excellent. The Huddle team is always available to answer questions and offer advice. I've been able to quickly get up to speed and begin using the platform for my projects.

Pluspunten:

Huddle encourages collaboration among users, as it allows team members to work on projects together in real time. This increases the efficiency of the team and allows them to move faster. Huddle helps teams to organize their projects by allowing users to set up project folders and assign tasks to specific users. This helps to ensure that all projects are managed efficiently and that all team members are held accountable.

Minpunten:

Huddle’s integrations are limited to a few third party tools, making it difficult to integrate with other systems and applications.

Intuitive interface and good support.

Opmerkingen: Huddle is a simple tool in which its implementation has brought positive benefits to the organization improving performance in terms of time as well as productivity in general terms, offering a better customer service, and simplifying tasks based on internal collaboration between colleagues.

Pluspunten:

Huddle is a social collaboration tool that has a great technical support, its tools are very practical, you can work online and offline, it is easily integrated with Microsoft Office where you can use the same Huddle. In the consumer and their needs as well as their costs are profitable, this software is recommended for medium and large companies.

Minpunten:

It is applicable to companies that have no regulations regarding security, however it is not a limitation of the whole but it must be taken into account, with respect to the management of documents in the browser is limited to the basics only.

Great tool for collaboration and project planning.

Opmerkingen: I am fairly happy with it so far. Once we got it up and running the improvements we saw in our teamwork was clear. I would definitely recommend looking into it if you are on the market for something like this.

Pluspunten:

I really love the version control feature in this. It makes it really easy to both keep track of changes and move between different states. Its also got good tracking capabilities. I also liked how simple it is to share files/folders between different teams. That lets multiple people from different teams collaborate much better than normally. It really simplified a lot of our communication and got rid of endless back and forth emails. And the fact that it works without downloading or installing anything means we could involve people offsite to be a part of the project.

Minpunten:

There is definitely a learning curve. It wont take you or your teams long to get used to this but it will require a few days. It is still easy to use once you get the hang of it though. Lastly, it also can be a little sluggish and slow to respond at times. Not very frequently but the lag is there.

Easy to use and increases collaboration

Opmerkingen: Significantly enhanced ease of collaboration across member firms and clients alike.

Pluspunten:

The products ease of use makes it easy to roll-out and quickly reach a high level of adoption. The high level of security and related certification is also essential for our business.

Minpunten:

No ability to access US and non-US server based files using the same desktop tool. It would be excellent if both could be accessed simultaneously.

Remote Working Easily

Pluspunten:

So simple and powerful and it is so hard to find both on a product. Voice calls are exceptionally clear. Slack integration is working flawlessly.

Minpunten:

Sometimes my co-workers are having hard times to connect the Huddle servers via Slack, other than that flawless.

Fantastic for file sharing

Opmerkingen: Huddle has greatly helped us cut costs related with paperwork because we are able to share documents online

Pluspunten:

I like Huddle because am able to work on different files at a time and generating folders and subfolders

Minpunten:

I would highly recommend Huddle if it had a group chat option

Functional, Easy, and Supported

Opmerkingen: We have used Huddle for over five years throughout our organisation to assist with the build and control of bidding documentation. Over this time, the product has become a resource to be relied on. The level of functionality, ease of use, and product support mitigate the common risks associated with the implementation of third-party products with internal systems. The Huddle team have engaged with us to understand our functionality requirements and adjust their development roadmap accordingly. The number of releases Huddle have implemented continues to grow year on year, with each iteration materialising further efficiencies for our end users. This development is supported through the facilitation of internal training with the Huddle experts to ensure we understand and capitalise on the latest improvement. The onboarding of users to Huddle is extremely easy. Through the intuitive layout of the tool, users often require little more than an invitation to get them working productively within our workspaces. One of the key frustrations we have faced with other tools is a lack of speed and accuracy of the search tool. Huddle have developed the search functionality to the point where at the very least a new user can search for keywords to find their way quickly in an unfamiliar workspace. Once a document has been identified, the location and actions available are easily recognisable. Through the years Huddle have provided 24/7 support with reactive and helpful customer service agents alongside at least one dedicated Account Manager. However the requirement for aftersales support has reduced to the point where our main focus with Huddle is to assist with product development to ensure we get the most from the tool.

Excellent resource for exchanging working reports

Opmerkingen: Excellent. I was part of the team that looked at Huddle and other comparative companies. We chose Huddle for the user-friendly part as well as ease in sharing workspaces.

Pluspunten:

The tracking ability to see who has opened the workspaces, the comment ability, and the notifications.

Minpunten:

It occasionally freezes up a document and then you have to re-download. Not often, but have found work arounds, or tech support helps immediately.

Some major drawbacks....

Opmerkingen: I am SWOTing Huddle as we are trialing the software for enterprise use. Some major flaws that are hard to ignore with a couple I consider "critical points of failure".

Pluspunten:

- lovely clean interface, very intuitive - able to set individual nested folder access permissions - able to add some custom fields to the tasks - tasks automatically appear in the calendar giving a easy visual of upcoming priorities - this is of course reliant on task entry including a due date. - version history restore is really neat and easy to navigate

Minpunten:

1. No reporting capacity 2. can't upload folders desktop app creates multiple duplicates of folders & files brought down to edit, but doesn't delete them, this poses a significant 'bloat' potential on user's hard drives. 3. The desktop app nests the sync'd folders very deep and (on the Mac) are hidden files causing further problems for less tech savvy users. 4. Can upload zip files through web browser, but cannot uncompress, need to use the desktop app, then rezip to upload. So at project start-up does not seem to be a way to upload multiple documents apart from one by one. 5. Adding custom fields to the tasks to assist with filtering, but only allows you to filter on one field, e.g. by project. would be much better to filter (e.g.) by project and priority - this would allow to filter by "Particular project tasks that are High Priority". 6. No GANTT chart, no timeline, no time tracking, no dependancies, hard to make quality decisions about upcoming projects based on past projects.

Huddle is the easiest, most functional collaboration tool I have ever used!

Pluspunten:

The Huddle user interface is really intuitive, making it easy to on-board new users without a lot of training. The file collaboration works perfectly, and I love the task functionality that does the "reminding" for you! It has just the right number and type of features without having a bunch of "extra" stuff that you never use cluttering it up. It is extremely well integrated with MS Office. It's easy to bring people into your work space, whether they are part of your organization or not, and whether they have ever been in Huddle before or not. The organization's customer service is top notch - replies to inquiries are often received within hours, and suggestions for functionality improvements are welcomed.

Minpunten:

I wish it had a better calendar functionality to help track the team's schedule.

Smooth, easy and fast, but not enough for highly-regulated industries

Opmerkingen: I would definitely recommend this software to companies that do not need to comply with regulatory bodies, but would advise companies that require regulatory compliance to look for something else.

Pluspunten:

Most functionality is so easy and intuitive that it requires almost no training for someone who's reasonably comfortable with technology. Documents open within the browser, so looking through documents for specific information is quick and easy, and of course the search function enhances this even further. Includes built-in approvals and version control with obsolete document retention. Cloud compatibility and an app make it easy to use on-the-go.

Minpunten:

Doesn't offer much more than basic document retention. Lacks certain features that would greatly benefit companies in highly-regulated sectors, such as two-factor authentication, document watermarks for obsolete versions and a feature for separating drafts and approved versions. Approvals, if not always completed promptly, can be problematic when revisions are made before the all approvals have been made.

If you are a small company, this is not the way to go

Opmerkingen: The general program upgrades are completed without respect to needs of their smaller customers and to customize your instance is not at all possible. We had about 40+ users at one time, but the poor customer service and slow response time from the Midwest USA (Huddle does not replicate servers for geographic location and their servers are in the UK or Europe). We will be transitioning the last users off the service by the end of Q1 2017. At one instance with their appointed customer service I was copied in on an email string where they were bad-mouthing my company-- this was the last straw for us.

Pluspunten:

The ability to save templates of projects is a nice feature.

Minpunten:

Slow for our geographical location, no ability to customize notifications, extremely poor customer service, poor training, upgrades do not take into account features that were relied on heavily.

Effective, Simple to use, feature rich

Opmerkingen: Would highly recommend, more so for large businesses, may be a bit over the top for smaller companies, but if you have more than 50 people using it then it will save you so much time and effort. Cost wise it's better for medium and large businesses, once you have a few more employees. But if your used to the ease of consumer tools then this is for you as it combines the consumer application but makes it suitable for business in terms of features & security. 5 stars :-)

Pluspunten:

Workspaces - are great, they allow us to separate internal teams, clients & partners into separate areas where we can work on documents. Whiteboards - really good for sharing ideas, improving them, leaving key info which people can easily update and annotate. Intuitive UI - It looks so great and is so simple to use, I always associated this type of business software with ugly complicated workflow but this is designed like a consumer app. Support - The support team are fantastic, they took the time to train my team on the product, which wasn't hard to be honest as it's very simple, but it did help as sometimes when you first get started on a product you don't know where to look, it was also good as they gave lots of ideas on how to use it that I never thought of!

Minpunten:

I think it's more aimed to larger businesses of maybe 50 people or more, it seems a bit much for a 10 person team. The search function isn't always that accurate and leaves a bit to be desired, but support did say this is being worked on, they seem to have a new update every week, it's hard to keep up!

Huddle enables us to be more time efficient and coordinated. They're responsive and pro-active

Opmerkingen: Time efficiency, collaboration, security and conversations grouped by document

Pluspunten:

- Commentary/conversations per document - Compare and contrast versions of word - Offline working - Desktop tool integrating with Office - enabling you to save directly into Huddle - Approvals & calendar integration

Minpunten:

- Creating teams - its not clear what is the best way to create teams - there are occassions where individuals will need access only certain folders within a file. One way to get around this is to create each individual as a team - is there a better way? - Tasks - the UX design does not make it obviously clear what are the key steps are - Integration with older operating systems and versions of Office -

Intuitive and quick to set up. Requires very little user base training.

Opmerkingen: True collaboration with clients (internal and external) and suppliers alike.

Pluspunten:

Excellent product in the collaboration software space, does everything quickly and effortlessly. Model allows for it to spread quickly through allowing users to invite others to join / create new workspaces

Minpunten:

It is not linked to company corporate directories, meaning the access governance is left with the Workspace Managers - this is often not managed by them and results in poor access controls at a workspace level due to company leavers still having access.

Huddle Review

Opmerkingen: Our experience with Huddle has been exceptional between the customer support and the ease of use for our users. Huddle has greatly impacted the work we do on a daily basis in being able to easily collaborate and share files with other users.

Pluspunten:

Huddle is a great software to allow for collaboration between internal and external users. The tool is simple to use and very efficient for the work that we do on a daily basis.

Minpunten:

The coauthoring feature between multiple people could be enhanced, but overall we have no issues with Huddle.

Great product

Pluspunten:

This program has been good for our office and allows for great collaboration, organization and keeping track of tasks that need to be done. It has been a great tool for retaining information to be easily and readily available and sharing among our team.

Minpunten:

We have occassional usability features among the mobile version. It would also be helpful to have a longer period before it times out and requires you to sign back in. We have also noticed that it does not allow users to simultaneously be in a document when editing, etc.

Good Quality Document Collaboration System

Pluspunten:

For its somewhat dated interface, Huddle has been a great tool for my organization. It allows multiple organizations to collaborate in one place, making document sharing and communication easy. Some notable Huddle features: 1) The document approval features instantly notifies you when all stakeholders have approved on a document. 2) Seamless integration with Outlook allowing you to respond from document comments from your email

Minpunten:

Huddle is pretty feature heavy. It can take a while to acquaint yourself with all of the features, and it can be a bit overwhelming at first. I also find the feature that allows you to move documents between folders to be overly complex, and somewhat unreliable.

We use huddle as a collaborative platform across our Consultancy EMEIA business

Opmerkingen: The benefits to us are the ability to collaborate across geographies, and particularly the ability to set up simple environments quickly.

Pluspunten:

Intuitive interface, easy to use, easy to set up and configure, enjoyed by the end users...the popular choice...

Minpunten:

Linited in the use of metadata and embedded attributes. The product is what we require for collaboration around a document. but starts to creak when applied to Engineering project teams.

Very positive. A great tool for collaborative work on bids and sharing developments with customers.

Opmerkingen: Greater engagement with multifunctional teams. More effective bid development.

Pluspunten:

Ease of use. The interfaces are intuitive and new users and teams can be operating very quickly with little training. It adds value almost immediately. It is also very flexible. We use it for a wide range of tasks, from bid management through to customer engagement and sharing innovation. It requires little tailoring for any of these tasks.

Minpunten:

There is room for development around Huddle's ability to directly import and export tasks and diary entries from other systems such as Outlook or Salesforce

Created a space for collaboration

Pluspunten:

-Multiple users had real-time access to shared documents and could comment -Easy to orient new users -One location or "workspace" to access all the relevant materials and identify who was actively participating

Minpunten:

-Client was concerned that similar results could be produced by using Google. -At the end of the project, we had to go into each folder to download the files- this ended up being a very easy process albeit manual.