SAP Customer Experience reviews

Over SAP Customer Experience

Profiteer van klantinzicht, verbeter de front-line efficiëntie en effectiviteit, stroomlijn kritieke bedrijfsprocessen.

Meer informatie over SAP Customer Experience

Pluspunten:

SAP CRM helps a lot in sales, customer service, sales analysis.

Minpunten:

After going into this system from a life of other options this one has a lot of loops to get to the same place, some simple, some very difficult.

Beoordelingen van SAP Customer Experience

Gemiddelde score

Gebruiksgemak
3,8
Klantenservice
4,1
Functies
4,2
Waar voor je geld
3,9

Waarschijnlijkheid van aanbeveling

7,9/10

SAP Customer Experience heeft een totaalscore van 4,2 van 5 sterren op basis van 218 gebruikersreviews op Capterra.

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Reviews filteren (218)

Arvind Kumar
Arvind Kumar
Solution Architect in VK
Geverifieerde LinkedIn-gebruiker
Vrije tijd, reizen en toerisme, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to learn and work with, yet most powerful Java based eCommerce platform

5,0 3 jaar geleden

Pluspunten:

1. SAP Hybris is based on Spring framework. Because Spring is the most widely used framework in Java fraternity, finding developers and architects who can be quickly made productive on the Hybris platform is much easier as compared to that on other platforms. Moreover, there are strong SAP Hybris communities at answers.sap.com and stackoverflow.com. 2. SAP Hybris has been consistently at the top position as rated by Gartner and ForresterWave. The selection criteria for these two agencies have been most respected for many years. 3. The business tooling is very extensive and business users find the merchandising tools quite intuitive. Hybris SmartEdit (which is a tool enabling the business users to make changes to the website content as intuitive as editing a live site and previewing it on multiple devices before publishing the changes to the live site) is the only tool of its kind provided by any Java-based eCommerce platforms. 4. SAP Hybris sticks to releases as per the roadmap published well in advance. At the same time, SAP Hybris comes up with the required patches (e.g. security patches) immediately when they are deemed critical for businesses. 5. The documentation is quite rich and there are more than one sites (e.g. help.hybris.com, wiki.hybris.com, www.sap.com/cxworks etc.) where relevant help is available. 6. The licensing is very flexible. 7. There are many deployment options e.g. on-premise, on SAP cloud infrastructure, on a public cloud infrastructure.

Minpunten:

1. The CMS and personalization still have some room for improvement. 2. SAP needs to campaign for SAP Hybris as AWS does for its cloud. After having worked with many different eCommerce platforms (including the top three), I can say that it is the best platform. Yet, because of the lack of proper campaign many customers, are not aware of its strengths and the array of features.

Geverifieerde reviewer
Freelancer in Filipijnen
Geverifieerde LinkedIn-gebruiker
Marktonderzoek, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

SAP Customer Experience review

4,0 2 maanden geleden Nieuw

Opmerkingen: Overall my customer user experience is quite positive and I'm looking forward to using it again

Pluspunten:

AI-powered insights help make each customer feel as if they were their own. This invaluable tool allows you to proactively engage and understand your consumer while respecting their privacy preferences at every point in their journey. Machine learning and intelligent automation help you engage and sell.it has so many options, customer interaction is seamless and the software is excellent for me

Minpunten:

The User Interface of SAP is quite complex especially for newbies who are not techie although if you have an experience in Customer Service you will somehow get the hang of it somehow as time goes by but its not easy to understand

Aneesh
Consultant in India
Detailhandel
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

An end to end solution with seamless integration capabilities

3,5 8 jaar geleden

Pluspunten:

SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Minpunten:

SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

Geverifieerde reviewer
DSM in VS
Geverifieerde LinkedIn-gebruiker
Detailhandel, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Excellent Tracking

5,0 2 maanden geleden Nieuw

Opmerkingen: This is been a great tool to help us better serve our customers

Pluspunten:

Easy to keep track of and work through customer complaints. This is a great tool for surveys to inquire about the customer experience.

Minpunten:

Training can be cumbersome and difficult to work through

Ritam
Ritam
SAP EAM Consultant in India
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

SAP Experience in Enterprise Asset Management

5,0 4 maanden geleden

Pluspunten:

Can be customized according to user requirement with the help of Enhancemnets and ZTables.

Minpunten:

Standard table entries cannot be rectified directly and correction programs need to be build.

Logan
Logan
Distribution Specialist in VS
Geverifieerde LinkedIn-gebruiker
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

A hearty program to organize details

4,0 4 jaar geleden

Opmerkingen: Helpful but exhaustive.

Pluspunten:

SAP gives the user the ability to organize multiple operations and is transparently available to anyone in the company to view and edit if need be. Helpful for large companies to create and organize portfolios for individual transactions.

Minpunten:

I found SAP to be a steep learning curve as there are many steps to do just one thing. It is not very creative and can be more of an exhaustive step in the job process than a streamlined step. It communicates with multiple internal parts so one change in one part may affect another so being highly detail oriented is recommended for this program.

Parul
Senior consultant in Canada
Computersoftware, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Extensive features & one platform for generating reports

5,0 2 maanden geleden

Pluspunten:

Extensive features & one platform for generating reports,creating leads, customer exp.

Minpunten:

Can be more stable product & more features can be provided.

Anastasiia
Anastasiia
Customer Servicer Representative in Polen
Geverifieerde LinkedIn-gebruiker
Chemicaliën, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

SAP as a primary tool for managing Customer Expierience

4,0 5 maanden geleden

Opmerkingen: Good - it is easy to get the job done with SAP, but the user experience is quite poor.

Pluspunten:

SAP offers a lot of features than can address most of the possible business cases.

Minpunten:

The User Interface and User Experience is on a very low level - the interfaces seem to be very outdated when compared to the modern competitors.

Syed Saad
Syed Saad
Manager Smart Grid in Pakistan
Geverifieerde LinkedIn-gebruiker
Nutsbedrijven, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

SAP CRM is powerful, but lagging behind

4,0 3 jaar geleden

Opmerkingen: I was part of the implementation team that implemented SAP at my company and a consultant at 2 other clients. This is a powerful software that can transform company’s customer service if you follow best practices.

Pluspunten:

Configuring SAP is always challenging but CRM module is relatively easy. It’s web UI is Easy to use and highly recommended for companies running sap already.

Minpunten:

Tweaking or making new changes in a live system is both risky and difficult. If you are an expert in web interface and programming, it’s still easier.

Geverifieerde reviewer
Sales in Italië
Geverifieerde LinkedIn-gebruiker
Informatiediensten, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Too much for too little

3,0 4 jaar geleden

Opmerkingen: In the end I have to say that he did his job.
A normal CRM with standard functionality, considering that in 2019 there are less noble platforms, much more performing and definitely less expensive.

Pluspunten:

A few things in my opinion. I used this CRM for 2 years because the company I was working on had implemented it as a partner. I must say that as a discrete expert of CRM software this is the absolute worst that I have ever used. And for what it costs, I really don't think it's worth it.

Minpunten:

Limited functionality, especially considering the cost per license. Quite closed system, difficult to integrate with third-party systems. Assistance almost non-existent, slow and non-conclusive.

Geverifieerde reviewer
Technical Lead in VK
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

One of the best commerce platform out there

5,0 3 jaar geleden

Opmerkingen: I have found SAP hybris a complete package with all the relevant features required in any e-commerce application. A lot of third party integrations has made it more usable and integrated with other systems. It also has presence on SAP cloud.
So, overall its a good product.

Pluspunten:

1. It provides e-commerce functionality to the businesses, which helps in direct selling of the products from the producer to the consumer. 2. It provides almost all the e-commerce functionalities, and a lot of third party integrations for media(images, videos, etc.), tax calculations, payment providers, and a lot more already out-of-the-box. The product also has ample space to expand and customize the existing platform as well as per the business requirements. 3. After the acquisition of SAP, the product has been changed to make it adaptable to SAP environment. SAP has provided a lot of integration channels to integrate it with other SAP products, for example, SAP Revenue, Billing, Marketing, Sales and Service to name a few. As a result, it helps in overall revenue generation of the businesses. 4. The product has been extended into major industries apart from only retail. 5. There is a lot of improvement going on with every release and the product is always up-to-date with the latest changes in programming languages and in incorporating other new technologies.

Minpunten:

1. There are still a lot of legacy bugs that needs to be fixed even in the core platform and commerce modules. 2. A lot of common functionalities are still not being provided and need to be implemented by the solution providers in every project. Such common functionalities can be provided out of the box. One such feature could be GDPR especially used within the projects involving EU sites. 3. SAP needs to focus more on technical improvement of the project and not just on marketing aspects. 4. SAP needs to publish a common set of steps publicly for the partners providing the solutions, starting from the setup of the project until the go-live of the project to avoid delays and to build better customer reputation.

Dipesh
Student in
Managementconsulting, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Customer focused comprehensive product by SAP

5,0 6 jaar geleden

Opmerkingen: I would like to recommend this product to the business owners whose revenue is over a million dollars at least. Maintaining this product is easy.

Pluspunten:

The most important feature of this product is WebUI. You can configure the WebUI all the way you want - Navigation bar, report area, etc. Moreover, this product supports One-Order Framework. Every transaction type is processed in a single transaction code. This provides user an ease of access.

Minpunten:

There are not major drawbacks of this product, but to provide comprehensive and end to end business solutions, this product must be integrated with other SAP products like SAP ERP, BI/BW, PI/XI, etc. Licensing cost is more, so small business need to consider pricing before planning implementation.

Jessica
Customer Service Specialist in VS
Landbouw, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Quite ROBUST!

5,0 5 jaar geleden

Pluspunten:

SAP products are top of the line. Very robust, but I'd much rather have too much at my fingertips than not enough. Very convenient to have so much in one place, instead of disjointed in different tools. Absolutely love the software.

Minpunten:

Only thing I can say that could be seen as a negative is that it takes a while to "get down." For someone who has never used CRM before, it may take some extra care in training. But the wealth of information in one place is priceless. I'd rather take time training someone for this tool and have impeccable efficiency than easy training in multiple tools and sacrifice time.

Felipe
Infrastructure Analyst in Brazilië
Telecommunicatie, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Complete CRM, needed for all media and large business

5,0 3 jaar geleden

Opmerkingen: We use the software to control and manage activities and services. receipt of material, travel management control of managers, presentation of accounting documents. It is the most used software in the company.

Pluspunten:

the management of all services under sap's care. Basically we have access from the logistics, delivery and receipt of suppliers, from the accounting and financial of these contracts. All delivered competently by the system.

Minpunten:

Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.

Geverifieerde reviewer
Sales and Application Engineer in Turkije
Geverifieerde LinkedIn-gebruiker
Fabricage van elektrische/elektronische producten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Understand the customers and proactively find their needs with SAP Customer Experience

5,0 vorig jaar

Opmerkingen: It is an excellent tool for us to maintain excellent customer relations. If you are using it regularly, you can easily understand what you should do next for customers.

Pluspunten:

It is an excellent tool for tracking the customer relationship because of its multiple channels and customizable tools.

Minpunten:

It is not easy to use if you are not relevant with the SAP. However, after you are familiar with the interface everything is easier.

Pavi
Solution Architect in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

SAP Hybris suit is one of the best products for digital operations

5,0 5 jaar geleden

Pluspunten:

This product has different pieces. They are SAP Hybris Commerce, SAP Hybris Marketing, SAP Hybris Billing. Hybris commerce is intuitive e-commerce tool and SAP Hybris billing is very intuitive tool for billing, consumption based charging, invoice consolidation subscriptions management.

Minpunten:

We need different consultants for all the different sub products of SAP Hybris. This increases client's costs of implementation or roll out.

Sandy
Sr. Business Analyst - CRM in VS
Fabricage van elektrische/elektronische producten
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

SAP Review - Wacker Neuson

4,5 8 jaar geleden

Pluspunten:

SAP continues to develop cutting edge applications and working on a customer friendly user interface. They offer a full product line so a company is able to leverage integration to all aspects of their back office. They are introducing enhancements very quickly now based on actual user requests.

Minpunten:

Prior to the Cloud offerings, the UI for CRM was clunky and not user friendly. Many times when questioning how something works because it doesn't work as a user would expect they would answer "it is working as designed".

Kuma
Inside Sales Rep in VS
Geverifieerde LinkedIn-gebruiker
Medische apparatuur, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Customer Service SAP

5,0 4 jaar geleden

Pluspunten:

There were various T-Codes I could input to pull up new functionality. It may seem very confusing at first, but with some practice, it can be quite intuitive.

Minpunten:

Some searches took a long time - though it didn't happen often, sometimes the screen would freeze. The overall look seems a little outdated, but it is clean and easy to use.

Joell
Business Development Manager in VS
Telecommunicatie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Gets the job done

4,0 4 jaar geleden

Pluspunten:

I enjoy the ability to be able to filter the fields any way imaginable. Allows to quickly find the information in the order most important at that time.

Minpunten:

Unfortunately it moves a little slower then I would like it do. I find delays from typing to fields presenting notes and from moving from screen to screen,

Nicole
E-commerce associate in Honduras
Marketing en reclame, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Hybris update 2018

4,0 4 jaar geleden

Opmerkingen: Overall it was easy to learn how to use and we love it.

Pluspunten:

In the past you needed twovhybrid tools to create a category or content page. Since the update you can now do it all in back office which is so much more convenient.

Minpunten:

The synchronization function has not worked worked the best since the update.

Alexis
Data Manager in VS
Detailhandel, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

SAP CRM

5,0 5 jaar geleden

Opmerkingen: Highly suggest SAP CRM in the worplace.

Pluspunten:

Great program, easy to use, easy to navigate, and use reporting to your benefit. Agents, customers, and management all love SAP CRM.

Minpunten:

Takes time to learn the system, just like any other program, once learned though can be used to your advantage.

Geverifieerde reviewer
Architecte hybris / DevOps engineer in Marokko
Geverifieerde LinkedIn-gebruiker
Computersoftware, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Nice Ecommerce platform

5,0 4 jaar geleden

Opmerkingen: I used SAP CX (aka Hybris) since 2010 and I still use it.
it just the best e-commerce platform

Pluspunten:

Multiple channels (B2b,B2C, marketplace) Multicountry, multilanguage, multicurrency CMS Ready to go template

Minpunten:

not adapted for small projects and business

Pavi
Director in VS
Informatietechnologie en -diensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

SAP Hybris is one of the best innovations

5,0 4 jaar geleden

Opmerkingen: My over all experience with SAP Hybris has been abjce excellent

Pluspunten:

This product gives a wonderful user experience due to inherent capabilities of e Commerce, marketing and customer relationship management

Minpunten:

There is nothing I do not like about this product

Katherine
Service Costumer in Dominicaanse Republiek
Telecommunicatie, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Perfect for costumer service

5,0 3 jaar geleden

Opmerkingen: Love it

Pluspunten:

It is so easy to use, and has so many options, the interaction with the clients are everything and this software its perfect for that

Minpunten:

Nothing I totally love it, perfect for any customer service

Stephanie
Stephanie
Author in VS
Geverifieerde LinkedIn-gebruiker
Consumentendiensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great product

5,0 vorig jaar

Pluspunten:

I like that it is easy to use and everything is in one place.

Minpunten:

I don't dislike anything about this software.