SAP Customer Experience reviews

Easy to learn and work with, yet most powerful Java based eCommerce platform

Pluspunten:

1. SAP Hybris is based on Spring framework. Because Spring is the most widely used framework in Java fraternity, finding developers and architects who can be quickly made productive on the Hybris platform is much easier as compared to that on other platforms. Moreover, there are strong SAP Hybris communities at answers.sap.com and stackoverflow.com. 2. SAP Hybris has been consistently at the top position as rated by Gartner and ForresterWave. The selection criteria for these two agencies have been most respected for many years. 3. The business tooling is very extensive and business users find the merchandising tools quite intuitive. Hybris SmartEdit (which is a tool enabling the business users to make changes to the website content as intuitive as editing a live site and previewing it on multiple devices before publishing the changes to the live site) is the only tool of its kind provided by any Java-based eCommerce platforms. 4. SAP Hybris sticks to releases as per the roadmap published well in advance. At the same time, SAP Hybris comes up with the required patches (e.g. security patches) immediately when they are deemed critical for businesses. 5. The documentation is quite rich and there are more than one sites (e.g. help.hybris.com, wiki.hybris.com, www.sap.com/cxworks etc.) where relevant help is available. 6. The licensing is very flexible. 7. There are many deployment options e.g. on-premise, on SAP cloud infrastructure, on a public cloud infrastructure.

Minpunten:

1. The CMS and personalization still have some room for improvement. 2. SAP needs to campaign for SAP Hybris as AWS does for its cloud. After having worked with many different eCommerce platforms (including the top three), I can say that it is the best platform. Yet, because of the lack of proper campaign many customers, are not aware of its strengths and the array of features.

provides real-time insights and analytics

Pluspunten:

SAP Customer Experience provides a comprehensive suite of solutions that can help businesses manage all aspects of the customer journey, from marketing and sales to customer service and support.

Minpunten:

The software requires ongoing maintenance and updates, which may require additional resources and support.

An end to end solution with seamless integration capabilities

Pluspunten:

SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Minpunten:

SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

Great CRM tool

Opmerkingen: I had an enriching and educational experience as I got to learn a new skill using SAP CRM

Pluspunten:

The feature I like best about SAP is its adaptability, it can be customised very easily as per the customers needs and the relevant sector.

Minpunten:

It takes some time to learn to use the software, which might seem tedious to beginners but post that it is easy to use

My review for SAP Customer Experience

Pluspunten:

I like the extensive set of tools and capabilities that SAP Customer Experience offers, which makes it simple for businesses to manage client contacts, track customer data, and assess customer satisfaction. The platform's real-time data helps organizations understand client behavior and make wise decisions, allowing them to respond quickly to changing customer needs. Businesses can tailor the client experience to their specific needs thanks to the platform's inherent adaptability.

Minpunten:

Only one aspect of SAP Customer Experience irritated me: its high price in comparison to competing customer relationship management platforms. For users who are unfamiliar with the SAP platform, it may not be the easiest to use.

SAP experience

Opmerkingen: I use SAP every day for ordering components in our factory and also parts from external supplier, checking budget, add monthly hours, checking if any components is out of stock or how many pieces is in company

Pluspunten:

i have big overview about materials in company, possibility have a lot of information on one place

Minpunten:

adding new roles is all time problem, using correctly transaction is not so easy

Sap Customer Experience

Opmerkingen: Not so satisfied, but the product (products in a package) are getting better with years,

Pluspunten:

Support ticketing option is a nice feature. Works great in a bigger companies. The response of a support engineer is another topic.

Minpunten:

Very slow software. Often crashes under heavy usage on the same page. Mobile support not done properly.

SAP as a primary tool for managing Customer Expierience

Opmerkingen: Good - it is easy to get the job done with SAP, but the user experience is quite poor.

Pluspunten:

SAP offers a lot of features than can address most of the possible business cases.

Minpunten:

The User Interface and User Experience is on a very low level - the interfaces seem to be very outdated when compared to the modern competitors.

World Class Product

Opmerkingen: Excellent product

Pluspunten:

Excellent features, and quick and easy to handle.

Minpunten:

More graphical view, would have been more success to this product

Robust and Out of Reach

Pluspunten:

The WebUI is an especially great feature. SAP really helps in the way of tracking such as, tracking questions and concerns from customers and tracking customers orders.

Minpunten:

SAP is a very complex tool and can move depressingly slow. I utilized SAP in a warehousing environment and found this snail movement to become increasingly frustrating because of our inventory growth. One of the biggest drawbacks in my opinion is that you have to use SAP integration tools for fluidity. Not to mention SAP is NOT cheap. This robust tool is very expensive and in my opinion, useless if you do not have the proper integration tools to work with it.

One of the best commerce platform out there

Opmerkingen: I have found SAP hybris a complete package with all the relevant features required in any e-commerce application. A lot of third party integrations has made it more usable and integrated with other systems. It also has presence on SAP cloud.
So, overall its a good product.

Pluspunten:

1. It provides e-commerce functionality to the businesses, which helps in direct selling of the products from the producer to the consumer. 2. It provides almost all the e-commerce functionalities, and a lot of third party integrations for media(images, videos, etc.), tax calculations, payment providers, and a lot more already out-of-the-box. The product also has ample space to expand and customize the existing platform as well as per the business requirements. 3. After the acquisition of SAP, the product has been changed to make it adaptable to SAP environment. SAP has provided a lot of integration channels to integrate it with other SAP products, for example, SAP Revenue, Billing, Marketing, Sales and Service to name a few. As a result, it helps in overall revenue generation of the businesses. 4. The product has been extended into major industries apart from only retail. 5. There is a lot of improvement going on with every release and the product is always up-to-date with the latest changes in programming languages and in incorporating other new technologies.

Minpunten:

1. There are still a lot of legacy bugs that needs to be fixed even in the core platform and commerce modules. 2. A lot of common functionalities are still not being provided and need to be implemented by the solution providers in every project. Such common functionalities can be provided out of the box. One such feature could be GDPR especially used within the projects involving EU sites. 3. SAP needs to focus more on technical improvement of the project and not just on marketing aspects. 4. SAP needs to publish a common set of steps publicly for the partners providing the solutions, starting from the setup of the project until the go-live of the project to avoid delays and to build better customer reputation.

Horrendous U/I and immensely slower to operate than competitors

Opmerkingen: More than a year beyond implementation normal tasks in a sales jobs average taking 50% longer than they did with a different program. I wouldn't recommend purchasing SAP's CRM software unless your goal is to piss off your top sales people and push them towards leaving for a competitor

Pluspunten:

The software has the "capability" of doing many things and being a one stop shop.

Minpunten:

The U/I is atrocious is difficult to navigate even for young tech savvy people. Doing simple tasks can easily take 50% longer than they did before even years after implementation.

We had 3 years working with SAP to integrate it with an electronic commerce platform. It was a free.

Opmerkingen: The benefits were economic. By being able to integrate it with an Opensource application of E-commerce we achieve the client's goal. We achieve the objectives and with that we increase our profits.

Pluspunten:

We improve our income as we integrate SAP ERP with new sales channels such as e-Commerce, managing to merge it with PRESTAHOP increasing revenues in the final customer.

Minpunten:

The high costs of each module of SAP make many companies migrate to other solutions, in our case the client preferred to integrate the solution with an E-COMMERCE Opensource instead of acquiring the license of the manufacturer's own module, since it was practically impossible to maintain over time for their prices.

Inventory management at its best

Pluspunten:

Once you have the correct access and TCodes SAP is a powerful beast. I use SAP daily to keep an eye on inventory locations and my team is able to refurbish service equipment using SAPs processes as well keep their time and materials used for said work.

Minpunten:

SAP isn't the prettiest software as I know that might sway someone one way or the other but if you are looking for a powerful tool then it is the industry leader. It is also very clicky and the learning curve to the software is a long one but once you do your tasks a few times you won't need your notes much.

Make sure it is implemented properly, or it will never be correct

Opmerkingen: It is good for issuing and dispatching service techs based on customer requests. Still need ECC to manage consumption through a 3rd party interface, Oracle is a much more streamlined system.

Pluspunten:

The interface is clean and friendly to any computer literate person. Different roles can be created for users to limit what they interact with and what menus they have available.

Minpunten:

The ability to interface with SAP-ECC is terrible. Tracking consumption is almost non-existent, to get what you would consider normal functionality the price starts escalating. The master data setup is different in CRM than in ECC - so you will have discrepancies and extra workload to keep your data clean.

Understand the customers and proactively find their needs with SAP Customer Experience

Opmerkingen: It is an excellent tool for us to maintain excellent customer relations. If you are using it regularly, you can easily understand what you should do next for customers.

Pluspunten:

It is an excellent tool for tracking the customer relationship because of its multiple channels and customizable tools.

Minpunten:

It is not easy to use if you are not relevant with the SAP. However, after you are familiar with the interface everything is easier.

Labor intensive data entry system, but gets the job done.

Pluspunten:

Once you get the hang of data entry in the system, it becomes second-nature. System does prompt you to make necessary corrections, but it's not always clear what it's asking you for.

Minpunten:

It is very labor intensive, and the system constantly gives you error messages when a screen is not filled in 100% the way the system wants it to be. System does prompt you to make necessary corrections, but it's not always clear what it's asking you for.

It has been great experience with SAP CRM. It's a cost effective and easy to use with high quality.

Opmerkingen: It provides information which leads an insight into action, & maintains focus on productive activity.
Thus, SAP CRM Sales helps the sales force of your business to secure customers, and then to develop and maintain beneficial relationship with them.
It provides information which leads an insight into action, & maintains focus on productive activity.
Thus, SAP CRM Sales helps the sales force of your business to secure customers, and then to develop and maintain beneficial relationship with them.
Thus, SAP CRM Sales have a lot of features like dedicated interactions, seamless integration, insightful information, always accessible, and is user-friendly.

Pluspunten:

SAP Business Suite is based on SAP NetWeaver .NetWeaver provides the development and runtime environment for SAP applications and is used for the custom development and integration with other applications and systems.

Minpunten:

CRM stands for Customer Relationship Management and is a set of methodologies and tools that helps to manage customer relationship in an organized way but the only thing is that it also helps to achieve 'Single face to customer', which means the customer will not get regular & actual information independent of channel through which the he or she is contacting your company.

360 degree of customer with full SAP CRM cycle

Pluspunten:

It has most of the part in configuration side which is release with the new model. Most of the things are now based on wizard which helps to understand the creation perfectly with less chances of error. The vendor has already customize and provided solution in the form of standard codes so we can just use it to further customize the system based on the requirement given by the client. It has come up with new features which are easy to implement and less complicates.

Minpunten:

If the full lifecycle of SAP CRM(Marketing, sales, service) is implemented for any customer then it is always great because you don't have to depend on any other system for any other job. The thing which could be more better is the WebUi part, it could be something like webdynpro where everything is configuration and system populates everything for you.

SAP - German for "Such A Pain"

Opmerkingen: I do not like SAP, however I guess I am stuck with it as it is supposedly the best platform for large companies.

Pluspunten:

It's my understanding that it is a very complex system that can support many different businesses and business units.

Minpunten:

The ease of use and UE/UI is really not great at all. It is a German product and it really shows as it is clunky and impossible to use.

all the set of materials to buy for an assembly must be configurated on SAP on the company where ...

Opmerkingen: to manage and have the information on real time of all the areas of the company where im working ...

Pluspunten:

its a powerful tool to take control of inventory, finance and all the areas of the company, the reports can be exported to different formats and more ..

Minpunten:

when start using this the commands or instructions can sound stranges but with the time all pass to forgot ..

Gets the job done

Pluspunten:

I enjoy the ability to be able to filter the fields any way imaginable. Allows to quickly find the information in the order most important at that time.

Minpunten:

Unfortunately it moves a little slower then I would like it do. I find delays from typing to fields presenting notes and from moving from screen to screen,

A great system with huge functionality

Pluspunten:

Many different reports, views, and tools for analysis and forecasting. Huge functionality for diverse business needs

Minpunten:

The learning curve can be quite steep and it's hard to create specialized reports unless you are a trained IT professional. For a regular user, only layout changes are possible.

Daily workbook

Opmerkingen: It makes work simpler and easy to understand.

Pluspunten:

You will get the daily report, interest sheet and other related reports easily, which makes work simpler.

Minpunten:

Finds difficulty to pullout the report if the concerned department has not done the entries properly.

Best software to connect data of a organization

Opmerkingen: I'm using this for the procurement and purchasing purposes in our organization. It's very easy to update to the system and get approval through system as well

Pluspunten:

Can enter data and use to connect all the stations of a organization

Minpunten:

Nothing much I dislike about the SAP system