Hotelogix reviews

Hotelogix and WDC Aparthotel (5*)

Pluspunten:

For any new hotel, Hotelogix it a good way to start, especially small size business. Very easy to use and the suport team is very responsive and available.

Minpunten:

It should be more modern and it can be good for it to have the email integration option, more options on invoice samples to fits best customers need. Also, as hotel CRM it's very important, with Hotelogix it's still tricky to track guests profile in order to have a good database and to be able to back it up or restore.

Functionality, Customer Service

Opmerkingen: This is the fundamental software of any hotel, so it's critical it has the features you need, has good uptime, and the company is responsive to your questions. Hotelogix checks all those boxes, to my view.

Pluspunten:

It's intuitive for its basic features that your staff have to use, and very feature-rich. You have to live with it a while to learn how it goes about doing certain things, but once you do that and get a workflow going, it has a remarkable list of features. They are also tech-savvy and use advanced customer-service tools, so you get a sense that they are tech-forward people and will keep improving the product along the latest lines. I think their customer service may be their best attribute: they're available 24 hours a day, which is not something that, in particular, the North American companies offer unless you are paying tons of money for a very premium product. And they're very nice, with an old-world manner.

Minpunten:

There are functions that could be simplified and shown more clearly and in a more user-friendly way; I just chalk this up to the company being from India so their English is often more formal and complex and sometimes can be interpreted in more than one way. And sometimes you have to search for info (such as, how every tax and fee is broken down, in a customer's bill) instead of it being able to be easily shown right there on the first page. But I'm okay to have to have this, in return for the functionality and the other attributes. And you can always ask them about every detail, and of course suggest improvements.

absolute **SCRAP**

Opmerkingen: I would prefer to use an excel spreadsheet than your program and i regret the time we prepaid one year subscription.
For example lets see some points: ~Every time to login you have to enter an image verification code, enter your username (which has to be an email) and on the second screen it tells you that you have already login in a different device. in the third screen you have to select your "counter". Even if you have only one counter per user you will have to select it. and then you wait 3 second the PMS to show the final screen. So that is 30 seconds every time! ~Your system doesn't provide multi use. You cannot use the same account in 2 different computers simultaneously. Also if a different user has opened the one's room details, you will not be able to open it in your computer and will have to find who has already opened it..or wait for him to close it. Also to do the night audit you will have to logout all the other users! You have an option to do it though the extranet and wait 3 seconds but all this proccess will take 10 minutes. Imagine that to do it every time from a mobile device. And then the users will have to login again to use the pms ~the rooms that are to departure today don't have a different colour!
~You select a room, you make a reservation and the system saves it in a different room. CRAZY!. i have videos to show you if you want
~you cannot see which reservations are guaranteed and which not!
~you cannot move with the mouse a reservation to different dates
~the housekeeping report cannot be printed from the previous day! and not able to print for the next X day. only for the same day! and this is not a housekeeping report, it lacks very important information
~there is not option to build your own reports, and you are not willing to build a custom one..
~there is not a report to show the arrivals, departures and staying rooms in one piece of paper at once
~in the main screen there is not a info bar to show the numbers of available and occupied rooms
~you cannot see the money balance of the departuring rooms for a given date!! and there isn't a report to show all the clients that paid today or a X date
~your replies to the emails are out of topic!
~you cannot set the rooms to be double (for 2 people) and every time you have to select adults 2 after having press the "enable editing" button

I totally suggest you to avoid it unless you have a 3 rooms lodging

Pluspunten:

Nothing

Minpunten:

all the above that i mentioned and a lot more

Easy to use front desk management & OTA management

Opmerkingen: Excellent

Pluspunten:

Online reservation managed by PMS, we do not want to do manual work .

Minpunten:

Support System at times take little longer to resolve the queries.

All in one package of the most user friendly Property Management Software

Opmerkingen: My overall experience with Hotelogix is good, I have tried several Property Management Softwares, and we pick the right one.

Pluspunten:

The learning curve for training for the new staff is easy, user friendly, and the software has complete package of POS and PMS system. The support team are reachable, and very helpful.

Minpunten:

There is nothing to complain about this software.

Most reliable, very stable and cost efficient PMS today.

Opmerkingen: Very satisfied.

Pluspunten:

It is easy to use, the reports are very relevant and may be customized according to your needs, and customer service is very good.

Minpunten:

Packages set up. You will need to do the attachment to the front office all over again if you edit or change something in the rate.

Hotelogix- One Solution for many Challenges

Pluspunten:

Hotelogix is a very user-friendly PMS. Reservations can be completed with minimum steps. Very easy to learn for fresh team members. Connects seamlessly with the OTA s. channel manager and Booking Engine. Splitting of one single booking in different room categories in the same hotel for different dates can be very easily done in Hotelogix- this is a miss in many of the mid priced softwares. The customer service team members- [sensitive content hidden] and [sensitive content hidden] are available at your service when you need them the most. They have been extending wonderful support to all our resorts that we manage Marketing and Reservations.

Minpunten:

Being a hotel management software, I think the store (Main and stores under individual departments), linen management, accounting etc are missing in the PMS. These should be made available as part of the PMS. Customisation becomes a challenge some times. It takes very long time to get the customisation in place- may be because they are handling huge number of hotels. The mobile app is a let down. It does not function as expected in comparison with some of the other PMS options.

Since 2015 Oct, I am using Hx it was great to see basic to advances features in 500+ hotels till dat

Opmerkingen: Made life easy for different need on Front Office Operations only, as of now there is no other department support features apart Front Office & Restaurant POS.

Pluspunten:

On Request, Lot of new features have been developed on based on universal resolutions, As everyone knows it is really difficult to handle large chine of hotels like Treebo, as we can't handle manually based on expending the hotels in one portfolio & to analysis the data, So with help of API, these became possible, as per our requirement HX had supported us with best hospitality support. It is really easy to use & anywhere at any time we can access based on our requirements using Website, APP, Msite everything is unique good days as well.

Minpunten:

we have seen blackout dates with multiple bugs & had some restriction access on usage hence there were multiple escalations on usage on bulk actions & API Calls, hence we had failures & bad days as well.

Review

Opmerkingen: Nothing

Pluspunten:

Front desk is the basic part which I like the most about Hotelogix.

Minpunten:

No such issue happened till now. We are not facing any issue.

Excellent

Opmerkingen: Over all good experience with the hotelogix and with the team

Pluspunten:

The Support from the support team specially.

Minpunten:

Tally integration need to improve or it could be offline tools

It's features are comparable to any desktop PMS and better than all the cloud-based PMS I have used!

Opmerkingen: We are able to better report our daily revenues, better track an accurate average daily rate. We find the night audit function to be very useful to promote security of the data for passed reservations and revenue reporting. The Housekeeping module really helps with cleaning of the room on time and the POS is very helpful for guests incidentals and room charges.

Pluspunten:

In terms of functionality, ease of use, reporting, reservations management, Hotelogix's Property Management System cloud-based system is comparable to many non-cloud based (desktop) PMS such as RDPWin, Opera Lite, etc., and I have used most of the big desktop system and many cloud-based systems. I love the following features of Hotelogix's PMS. - Front Desk Check-in and Check-out process is easy to use - Able to do Split Reservations with ease - Group Reservation and Management of Group Blocks - Admin console is user-friendly and able to set-up or change rates with ease - Creating special packages, promos and group codes is easy - Corporate partners, travel agents can login to their accounts to track bookings, commission or invoice outstanding. - Accounts Integration and Posting to City Ledger for Corporate bookings - TripAdvisor Review Integration for clients - Housekeeping Management of Rooms with ease - Restaurant Point of Sale Module is superb - Booking Engine easy to set-up and user-friendly - Channel Manager Integration is quite easy to work with - Revenue Report for Daily, Weekly or Monthly use. Helps with Revenue Management for hotel - Export/Import Feature to Excel, CSV or PDF - City Ledger Accounts integrate well with Xero account system and QuickBook imports - Technical support team is always available to assist, even though we are worlds apart and in very different time zones (11 hours apart)

Minpunten:

No primary cons for me, except that the graphics of the Booking Engine could be improved and larger to fit screen for ease of viewing.

Good Value

Opmerkingen: Not having any PMS to compare to this, I will say that they are pretty great if you have the patience. It's like going to COSTCO, don't go if you are in a hurry or hungry. 2 years in, we are pretty happy with it, we just had to adjust our wants and needs to the program. I suppose that goes for whatever program you select. If you are a small business, this is a good choice, even with the snags.

Pluspunten:

Does much more than I need but I am happy it's there if I need it. Customer service is frustrating but they always fix whatever issue you have, if it is fixable. I think this product is probably the best you will find out there for the money and service provided. I shopped a long time before selecting this PMS.

Minpunten:

The learning curve was brutal, at least for people with absolutely no previous experience. However, my account manager was always egar to help. He was always there for us. Unable to go back and update or correct information after night audit. After night audit you are litteraly locked out of doing anything. We hate night audit but understand other properties needing it. When you do locate a help area you have no option to "search" for your problem. We hate that this system wants to round off. You can't just opt out of the rounding option so when it figures you have a wierd carryover, it automatically adjusts it, causing us problems closing folios sometimes. Unable to provide the customer with a full bill showing room charges, payments etc until checkout and night audit has been completed.

Full of errors and costing us revenue daily

Opmerkingen: The system has all the features you need but the user interface is crowded and hard to use.
Critical errors make the system highly unreliable, and errors in their payments integrations that continuously fail to get fixed are causing the system to be too unreliable for operation.

Pluspunten:

It has a full feature set and functionality

Minpunten:

- Their web booking engine cannot be customized so guests see a very ugly interface when trying to book online - Their payments gateways aren't integrated with the frontdesk booking so you have to register payments for deposits when you take bookings via email or phone - They did not upgrade their Stripe integration to comply with the new EU laws around authentication and payments, resulting in every single payment through our web booking engine now failing for a month. The company should have known about this for a year and should have been able to prepare their integration for this change but they failed to do so, and it's now costing us money every single day, every single minute. Hotelogix is responsive but are not able to give us a time line for when this is fixed and are essentially breaching EU law. This has been a horrendous experience and the support staff doesn't understand the severity of the issue. - We have had several double bookings due to sudden integration failures with booking.com. Those issues have been fixed quickly by the support staff but really hurt our reputation even if it just happens a few times. Again, completely unreliable. You're just waiting every day for something to break.

SIMPLE, INTUITIVE, EFFECTIVE

Opmerkingen: The benefits that I obtained were the simple and practical handling of the availability of my rooms, management of rates and a clear information on the finances of the hotel

Pluspunten:

What I like the most is that you can access the system from anywhere. This is very important to me because the hotel is not in the same country where I live. I have been using the system for over 3 years and are constantly updating and adding new features. Initially only used the PMS and now we have integrated the channel manager, to facilitate the sale of the rooms in the Ota's. This is a very big advantage as it simplifies the work of loading of reservations, since they enter directly into the PMS For sure, we will continue to grow together!

Minpunten:

Is not a cons, but I would like you to implement more channels of attention in Spanish as well as reports of updates. I believe that it would also be better to follow up with the clients regarding the updates and new functions of the system and in case it is necessary to carry out some training

Hotelogix Review

Pluspunten:

Layout/ Staygrid is easy to use, payment processing and inventory management is easy once you get used to it.

Minpunten:

My biggest upset with hotelogix is the Group Page/ Group Payment. Anytime there is a modification email from an OTA, if we had already charged a one night deposit etc, and the guest modifies, I have to do a lot of technical work to get the accounts accurate, because it creates a whole new reservation and there are 4 payment screens to make accurate. Group payment & Guest payment on the original reservation, and the same for the new modified reservation. Does not work smooth, with how we run our properties.

HOTELOGIX REVIEW

Opmerkingen: HOTELOGIX ALLOWS ME TO GET A GREAT OVERVIEW OF MY BUSINESS AND INCREASE PROFIT BY USING REPORTS AND THE FUNCTIONALITYOF THE SYSTEM TO ENSURE BEST RATES ARE BEING PUT OUT AND THE POS SYSTEM ALLOWS GREAT AUDITING AND REPEORTING WHICH ALSO HELPS IN BUSINESS PLANING AND PROFITBILTY.

Pluspunten:

HOTELOGIX IS EASY TO USE AND ALLOWS COMPLETE HOTEL MANAGEMENT OF RESERVATIONS AND POS SYSTEM TO ENSURE A SEEMLESS OPERATION.

Minpunten:

INTEGRATION IS NOT SO EASY AS THE TECHNICIAN AND MANAGERS AT HOTELOGIX NEED TO TAKE TIME TO FULLY UNDERSTAND WHAT YOU WANT FROM THE SYSTEM AND HOW YOU NEED IT SET UP AS EVERY BUSINESS IS DIFFERENT AND OF COURSE IF YOU ARE NEW TO HOTELOGIX YOU DONT FULLY KNOW HOW IT WORKS AND WHAT GREAT FEATURES IT HAS. THIS CAN MEAN THAT YOU DONT GET FULL VALUE OR USE FROM THE SYSTEM AT FIRST AND IN WORST CASE YOU DONT SET UP PEFERCTLY SO NEED TO FIND WORK AROUNDS AT TIMES.

Very misleading!

Opmerkingen: I really wanted to give these people a good rating but honestly dealing with them has been a pain! Initially focus was on getting us to make a decision and pay, afterwards we had good cooperation until they found out our product is different vs. most hotels they work with. We've been [patient but sadly with 3 months in we find out out # 1 objective cannot be met!! How are we to run the business without that feature which was promised overtly through the sales cycle and follow up emails?

Pluspunten:

Our value proposition was threefold; 1) managing future standalone activities (meals, massages, transfers) and the like for non guests. 2) to drive more direct bookings 3) manage in property consumption on one system via POS. Items 2 is on and going well while item 3 is still to be completed. Item 1 which was our primary motivation just not going anywhere.

Minpunten:

One main need we have was ability to book standalone group activities such as shower on the go, meals, massages, transfers etc for clients who are not staying in the hotel. The promised solution was "Activity POS" which is great except it cannot capture the correct date for said activity. It is very weird the way we are able to book activities for a future date but the confirmation can never read the future date. Likewise, there is NO WAY to see and anticipate the activity for weekly and monthly planning. It is completely useless!

An all rounder App

Opmerkingen: The 10/10 Support we get from them when encountering with any issue, they go the extra mile to make sure everything works fine for you and your Hotel.

Pluspunten:

I like the capability of doing all there is to management of a hotel and its restaurant making it easy to follow up with everything in one place. Its able to merge with channel managers which make room availability and reservations automated with all OTAs The ability to integrate the app with your bank making it possible to charge a card at the Point of Sale is also a grate advantage the app.

Minpunten:

Nothing negative that i can think of right now.

Hotel Durban Review

Opmerkingen: we are satisfied with Hotelogix service

Pluspunten:

PMS is user friendly and can easily understand.

Minpunten:

No day use feature. It us very important in the reservation if we can reserve guest for Day Use only

Great product if you use all the features!

Opmerkingen: Very positive and I can highly recommend it.

Pluspunten:

There are many features here that actually help to drive revenue and there is an extensive range of useful features which minimize the effort needed to manage bookings etc and this helps us focus on the most important tasks which is actually delivered a great service to our guests!

Minpunten:

Learning how to use the system is not as simple as other PMS' I have used before but I think the features it offers makes up for the learning curve.

Excellent software for our Hotel.

Opmerkingen: Time saving, easy to use, can use online from anywhere, pricing accuracy, excellent technology.

Pluspunten:

Hotelogix is best software because; 1. There is no chance of having multiple bookings; it is integrated with online agencies as like booking.com. Expedia.com and other. 2. Another best feature is setting price, we are able to set our price for all online agencies, and it converts into our local currency according to banking exchange rate. 3. Night Audit also another excellent feature, after we finish our night audit we can't change price for the second time which is safe and stops financial leakage. 4. We can use this software from anywhere which is very convenient to book rooms from home or during travel. 5. There are other many features which makes things much easy.

Minpunten:

Nothing really, but we need more regular training so that we can use maximum features and get more benefit from it. There are many topics in 'Administrator Console' that we have not used fully.

It just very simple and easy to handle.

Opmerkingen: Our hotel chain company was fully depended on this and helped us a lot understand flow and process of entire software and now we are able to build our own CRS.

Pluspunten:

1. UI is simple 2. Easy to understand 3. HX support very responsive when it comes to customization or addition of extra feature. 4. Customization option are very effective and easy control .

Minpunten:

1. Room blocking audit trial can be improved. 2. Temp block option can be also improve as in if by mistake we don,t select timing for temp bock it just disappear. (In this situation it can be used as 30 sec block).

Review for Hotelogix

Opmerkingen: It has automated our reservation process and made reporting smoother

Pluspunten:

The frontdesk view is great. I like the links to training videos also

Minpunten:

The POS interface can be more cool in appearance

Hotelogix

Opmerkingen: Great experience once you get familiar with the program

Pluspunten:

Great reporting features for accounting purposes

Minpunten:

Takes some time to maneuver around the system to get a better understanding of it

Hotelogix is too complicate to use.

Opmerkingen: Good customer support, but the system need to make it more friendly to use.

Pluspunten:

I’m not sure if I like it. I’m thinking to look for other software.

Minpunten:

It is very complicate to use. Many functions are hiding. Sometimes you need an expert skill to be able to work with Hotelogix.