NEOGOV reviews

Reliable Applicant Tracking Software

Opmerkingen: My overall experience with Neogov has been really good. I love using the software and it has been a good way for us to recruit candidates for all of our job bulletins.

Pluspunten:

What I like most about Neogov is that the system is very easy to learn and use. The layout and design of the software is easy to navigate. I like that Neogov has a online community to support the software and you can pick up the phone and call them if you need real time technical assistance. I have used the system for about 4 years and it has been one of the most reliable that I have ever worked with. I also like that the software is web based.

Minpunten:

There are some areas in Neogov that do not have the audit trail feature. This is a feature that tracks which user has made changes or completed tasks in the system. Another thing I do not like about Neogov is that some features have to be customized and developed before they can be implemented

Voice of the Customer Drives Continuous Improvement

Opmerkingen: I have been very impressed with the software, customer support, and the demonstrated commitment NEOGOV has to it's products and clients. Innovation never stops!

Pluspunten:

I like that Neogov listens to their users' feedback. They don't just receive comments and recommendations, they use the feedback to constantly improve their customers' experience. Reliable data management and workflows.

Minpunten:

The enhancements sometimes take a while to implement, but it's to be expected. I'm disappointed in the delay of administrator training for modules like HRIS.

There are much better products out there for the same price!

Opmerkingen: Not so great. The applicant tracking system is probably their best working program, but is a dinosaur. Their support is awful to say the least.In my opinion, this company needs a new [sensitive content hidden]. They have a great product, but it is not well ran, doesn't put their money into development into current products. Instead, they focus on purchasing new products and leaving their current programs with little money to develop and improve. They have spread themselves too thin with too many suites with too many issues.

Pluspunten:

It is great that it is a full suite of products.

Minpunten:

Their user roles in Perform, e-Forms, Onboard, and Learn, hinder the usability of the product. For instance, forms can only be completed and assigned for employees if the person completing it is in the hierarchy for the employee. It allows no options for purchasing, procurement, badge creators, etc. to fill out fields on a form, or sign a form, if they are not in the hierarchy. The work around is giving these individuals IT User roles, which gives them way to much access. Basically, we are unable to use the full program due to this limitation. We have addressed with NEOGOV and they explained it is by design and they don't agree there is an issue with this approach.Tasks in Onboard can only be completed and assigned to people in the hierarchy. Again, there are some tasks that others contribute for new hires and those tasks cannot be supported. For instance, someone orders uniforms for employees. They cannot be assigned the task because they are not in the employee's hierarchy.

It's Great!

Opmerkingen: Overall all, it is a great tool, especially for applicant tracking, allowing us to reassign recruitment activity, see where processes are in real time and eliminating the need for paper and Excel.

Pluspunten:

We primarily use Insight/OHC and Onboard I love the scoring and am looking forward to the enhancements.

Minpunten:

The software tracks many steps throughout the recruitment process and allows reporting, however, it does not track the SME step as a reportable feature, which is needed for time to hire tracking. Also, the system does not allow the removal of OHC user access to specific recruitments the way it does in Insight. The Conviction Questionnaire, while easy to use, does require multiple steps.

Great suite for HR professionals

Pluspunten:

Insight: This is the product I use the most and it has greatly helped me in my job as a Recruiting Manager. I can take a candidate from the beginning all the way to date of hire in one platform. The functionality is very easy. The process also has features to promote diversity and reduce bias which is VERY important to me and the role I serve in the organization.

Minpunten:

Customization of the PAF is tricky and I wish there were more work arounds to get this form to look that the one we use in our organization. Specifically, we cannot have gender and ethnicity on our PAFs. Very interesting since you organization is promoting inclusivity.

NEOGOV - PCCA Experience

Opmerkingen: Online applications submitted and processed streamline the process for all HR Team. Online enrollment for all new hire paperwork. Online experience for all learners.

Pluspunten:

It is a very user-friendly system, it is very intuitive. Customer support is always available for internal and external users and administrators.

Minpunten:

The generality that it has for some features and ensuring they follow up in suggestions of what can be done better as to functionality and features specific to the organization and the industry.

Great product, easy to implement

Opmerkingen: Great product. I like how simple and easy it was to implement and configure especially compared to previous implementations for other products.

Pluspunten:

I like how easy it is to modify the product to meet our needs. It is simple and easy for candidates to use.

Minpunten:

There was not anything in particular I did not like.

No HR specialist or IT specialist on staff and we were able to implement

Opmerkingen: Good customer support and implementation support.

Pluspunten:

Generally easy to understand and use. The web-based platform was perfect for us during remote work and continues to be an asset to us.

Minpunten:

Some features are not intuitive and there are some features (especially notifications) that aren't available and would be very helpful.

NEOGOV Review

Opmerkingen: I feel like NEOGOV has helped our business in being more organized in keeping track of applicants and having all the onboarding paperwork electronically.

Pluspunten:

I enjoy the NEOGOV software because it's a very organized system when comes to Applicant Tracking and Onboarding.

Minpunten:

What I like the least about the software is I wish we will get notification when an Applicant applies to a specific job posting.

Easy and fluid to use

Opmerkingen: Overall very positive compared to other ATS systems I've seen and used.

Pluspunten:

We use most of the NEOGOV features and they all work pretty seamlessly. The dashboards are easy to read and navigate to more refined details.

Minpunten:

Some things feel a little buried where it feels like I'm digging through several screens to get where I'm going.

Neogov Review

Opmerkingen: Neogov has a very high learning curve. Once I became proficient - after about 6 to 9 months later - I found the application fairly easy to navigate. However, I learn additional functions regularly as I use it. I am an expert user now, but I have been using it for 5 1/2 years. Our section has 2 other recruiters who have been there for 2 years now. They continue to ask me user questions which I then walk them through. The application is not intuitive. A user needs to know exactly where to go to perform the function they need to perform. The tutorials need to be more detailed and clear as they leave users with questions after they have completed the tutorials.

Pluspunten:

Neogov is great once you learn how it works. I like that I can customize job announcements, add point values to questions, and add photos to job announcements. I like the auto-grader if the scoring plan is set up correctly. I like the dashboard tasks section and that I am notified when a new requisition has been approved. I like the candidate tracking in OHC since the new update. The visual of the candidate steps on the wheel is helpful.

Minpunten:

The bold, italic and underline capabilities in the supplemental questions has been removed. Also, I can't change the color of the font in either the job posting or the supplemental questions. Report titles don't really reflect what information the report pulls. I have to open all related reports to find the one I need to use to obtain the information I need. Options under applicants are in a different order and named differently under applicants for various lists in Insight and OHC. When entering a hire, with the last OHC update, a tab for approvers now exists. This is confusing for managers as they enter some random name. If the approval section was eliminated, it would be much better for managers and recruiters as recruiters would receive a notification once the hire has been entered and submitted. User access on the OHC side is confusing for managers. The owner of the requisition is the only one who can upload final recruitment documents. Access for hiring managers as well as the owner would allow anyone who is either to perform necessary functions without have to have HR change the owner. I have created job announcements with templates that have an incorrect scoring plan, so then the auto-grader doesn't work - it fails all applicants. Then its very time consuming to figure out where the issue is in the scoring plan.

We've been using Personality for 14 years and went from separate systems into one integrated system.

Opmerkingen: We went from two different systems into one HR/Payroll system. We gained efficiencies by only have to enter data once into one shared system. We eliminated a lot of human error that occurs when entering the same data twice. We were able to enforce our labor contracts by having only those involved in negotiations implement the updates to the system. We are now able to get real time data out of our payroll system to evaluate expected turnover rates, contract costs and stay current on meeting compliance issues.

Pluspunten:

Personality is highly configurable which is important when you have 26 different units that have completely different personnel policies, benefits, salaries and leave schedules that have to be evaluated for each employee, every two weeks during payroll. This configuration can be done by your own employees who are subject matter experts, who understand the macro or micro of your companies business needs. The ease of configuration allows the business owner to make the changes to the software based on their needs and not when the other software company gets you into their queue.

Minpunten:

The color scheme for the test instance and production instance are the same and can lead to issues if you are not careful when working in one and thinking you are in the other. However I understand in the latest version currently being tested this is has become an updateable feature as well.

Great for Merit System Organizations

Opmerkingen: It meets our needs as an applicant tracking system. There are other pieces that would make our lives easier but for the most part, it provides the non-negotiable elements we need to be effective in our organization.

Pluspunten:

I really like the ability of the system to help facilitate our merit testing process. It gives the ability to attach weights to the various components of the testing process and removes the need to manually manage these calculations. It provides a good audit trail to help provide transparency and also allows us to manage the candidates through the entire recruitment life cycle. The ability to self schedule testing/interviews is great too.

Minpunten:

I feel their customer service is lacking a bit. When they check in, it doesn't feel as though they actually listen to your concerns. I have had meetings in the past to discuss our experience and takeaways were never followed through with (e.g., NeoGov was to send us a document or pass along concerns). I understand enhancements are not always possible but would appreciate more transparent communication.

Best ATS for Government

Pluspunten:

We use the ATS and Onboard. NEOGOV is easy to learn and navigate has feature that are invaluable such as interview self-scheduling; ability to search class specs/job descriptions for agencies nationwide; applicant read responses; robust reporting and metrics. NEOGOV offers ongoing training on every topic and customer service is outstanding. Integrating with our HRMS and Background Check vendor were easy.

Minpunten:

Improvements could be made with regard to batch downloading applications (it would be nice to be able to download the pre-preview version of the application which is easier to read than the current batch download with lines and boxes on the application). Small improvements could be made to interview scheduling such as the ability to export the interview schedule into a nicer format with candidate contact info, rather than just a spreadsheet). These are not deal breakers. NEOGOV is outstanding!

NeoGov's Customer Service is Top Notch

Opmerkingen: We have been a NEOGOV customer since 2015, and to date, we have purchased Insight/OHC, Onboard, Perform, HRIS (HR), eForms, and Learn. We have rolled out each platform except for LEARN (scheduled for 2022). Each implementation has been great! We've loved working with the implementation consultants.

Pluspunten:

NEOGOV provides a full suite of HR products to the public sector to help them run the business of HR. NeoGov understands the particular niche that the government sector occupies when it comes to HR. Their customer service is outstanding, and it demonstrates the value they place on us, the customer.

Minpunten:

So far, there haven't been "least favorite" NEOGOV products. Some are easier to implement than others, but NEOGOV has a ready supply of helpful material and customer support to get us there.

Keeps on improving

Pluspunten:

I like the responsiveness of the developers, they are always working on improving the customer experience and the software has become much more intuitive and easier to use as a result. I also think their customer service team rocks! Every time I have reached out to them, they have helped me resolve my issues immediately.

Minpunten:

There are some areas that are still pretty clunky and could be improved by simple things like autopopulating a field. For instance needing two windows open to complete a job form to cut and paste an applicant email address, or user information that I've inputted multiple times before.

NeoGov - Insight, Perform, Onboard, Learn

Opmerkingen: Very positive! I highly recommend it.

Pluspunten:

The implementation process is very well thought out and each of the implementation consultants I have worked with have been incredibly accommodating.

Minpunten:

Customer service was amazing when I first started working with NeoGov, but has been a bit slower and less helpful since COVID. That said, I still say customer service beats other software like Cornerstone, no contest.

Still the only software package that allows us to customize the process to our needs

Pluspunten:

The customization of the product to our organizational needs. Instead of adapting to the way a software package works, we were able to customize the package to our policies and needs. Customer support is outstanding in the fact that when we contact them with an urgent need, they will work with us until it is resolved. We have been with High Line since 1999 and have stayed with them after each system review for the functionality that is offered.

Minpunten:

The only complaint we have had is with the Recruitment Module. Being a government organization, it is difficult to counter all of our recruitment needs to follow our ever changing policies.

Overall Good ATS

Opmerkingen: Overall we are happy with Neogov. There are issues but for the most part it does what we need it to do in regards to applicant tracking. We did try to integrate other programs with Neogov but there seems to be some bugs in that regard as well.

Pluspunten:

It offers a good way of tracking applicants. Most government agencies use this program so it's easy to pick up. It offers some features that the user can customize and is useful.

Minpunten:

Customer service is not responsive. I had issues with reports that were ran in Insight and after many phone calls and emails, no response from the contact person. It seems you are on your own.

NEOGOV Works + The People Care

Opmerkingen: Overall, NEOGOV is a helpful way to track employees' performance and learning goals as well as recruits information. There are some ways it could be simpler to use, and customer service often falls through via email. However, the call center excellent. In general, I would recommend it.

Pluspunten:

1) A variety of tools that work together/good ecosystem, 2) alerts are frequent and clear, 3) learning management tool is simple to use, 4) call center is quick to pick up/respond/assist

Minpunten:

1) complexity of recruitment and performance management tools, 2) lack of customer service follow-through via email

Top applicant tracking system

Opmerkingen: NEOGOV helps us quickly filter through applicants and refer only those that qualify to the hiring managers. It gives the hiring managers full access to update their hire workflow, document interviews, schedule interviews, and communicate with the candidates.

Pluspunten:

This product is easy to use and was easy to implement throughout our agency. I also appreciate how often new features are developed and released - along with training.

Minpunten:

The idea of the Talent Search is great, but it could use some updates to be most useful.

Neogov is great for job applicant processing and new employee Onboarding online

Opmerkingen: The customer service has been great; training has been very useful; the quarterly user conference calls are helpful.

Pluspunten:

It can be customized to suit each client's needs; Neogov is constantly seeking feedback and making improvements that we ask for.

Minpunten:

it can be a bit cumbersome to learn initially because it has so many components (we purchased almost 10 years ago), but once we got the basics down, it was easy to add on more parts and make it more useful to us.

NEOGOV Is Great

Opmerkingen: I have noticed their customer service has gone down more in the past few years.

Pluspunten:

If you have the time to review their training and manuals, NEOGOV can be a great tool. Using it daily or weekly is super helpful for other users as well. Looks fresh and easy to use.

Minpunten:

Some of the fields aren't right, for example, a zip code should only be 5 digits, but NEOGOV allows it to be 5 digits with a comma and there isn't a comma in a zip code.

Neogov Review

Opmerkingen: Time to hire has decreased! Rate interviews live with the panel using OHC and laptops, interview self-scheduling and integrated background is great. Currently implementing Perform and already see a huge difference compared to our current paper process. Time saver!

Pluspunten:

Ease of use, excellent customer service, great implementation teams, constantly developing.

Minpunten:

Some features you think will work during implementation do not work as expected.

No turning back

Opmerkingen: Very easy to use.

Pluspunten:

Personality has a dynamic back bone that allows users the ability to design, shape and mold the software to meet your specific and ever changing business needs. Highline's exceptional support staff and willingness to work through issues is amazing.

Minpunten:

Reporting can be difficult for those who don't understand table structure and sql script. Transfer of knowledge for system design is an extended process.