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Over BestNotes

BestNotes is een revolutionaire EMD en CRM die specifiek is ontworpen voor de gedragsgezondheidszorg.

Meer informatie over BestNotes

Pluspunten:

This service has been extremely easy to navigate compared to the more known EMR’s I have used.

Minpunten:

Sometimes it is difficult to figure out how to do seemingly relatively simple things, such as print a document or scan/email files without technical support.

Beoordelingen van BestNotes

Gemiddelde score

Gebruiksgemak
4,4
Klantenservice
4,6
Functies
4,4
Prijs-kwaliteitverhouding
4,6

Waarschijnlijkheid van aanbeveling

8,4/ 10

BestNotes heeft een totaalscore van 4,5 van 5 sterren op basis van 133 gebruikersreviews op Capterra.

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Reviews filteren (133)

Chari
Chari
Office Manager in VS
Geverifieerde LinkedIn-gebruiker
Facilitaire diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

It does what it needs to

4,0 6 jaar geleden

Pluspunten:

They give you a lot of features you need for scheduling and client management in a secure place.

Minpunten:

It is definitely not pretty. You would think that something that has been around for a while would have a better user interface. There is also a huge learning curve for all of our Therapist and other users.

Ashley
Director in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

So helpful!

5,0 4 maanden geleden

Opmerkingen: I was honestly very against having all of our files be entirely 100% online. Now, I wouldn't change it for the world. It has been a huge time saver and so helpful to have this as an option.

Pluspunten:

BestNotes makes it so easy to do all of our document tracking, document storing, charting notes, and billing, in one location. The team is very quick to respond and help answer questions and/or make changes to make it an even better fit for your personal team.

Minpunten:

I don't have any complaints. It is easy to use and learn and has been a huge asset.

Janae
Intake Coordinator in VS
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Good Review

4,0 vorige maand Nieuw

Opmerkingen: I liked it and the ability to customize your experience

Pluspunten:

It was easy to use and didn’t require a lot of tutorials to understand.

Minpunten:

It looks a little dated and it could be updated with better features.

Brandi
Adult Peer Support Specialist in VS
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Best Notes

3,0 4 maanden geleden

Opmerkingen: Its a good experience, but i think it should have a ste by step or a suggestive tutorial.

Pluspunten:

Its easy to learn the basics of the noting process.

Minpunten:

Hard to navigate and find all the options.

Tiffany
Operations Manager in VS
Geestelijke gezondheidszorg, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Wonderful EHR system

5,0 3 maanden geleden

Opmerkingen: We have been using BestNotes as our EHR for nearly 12 years and it only gets better with the updates and additional features they continue to provide. We have had zero issues and the team at BestNotes is wonderful to work with.

Pluspunten:

I love how user friendly it is. It's easy to move around and complete tasks and easy to train staff on. So much easier than any other systems we have used.

Minpunten:

Probably that the examples on the training websites don't always match what is actually there. Like they make updates to the system but forget to update the examples in the training area so they look different.

Alisa
Service Coordinator in VS
Management non-profit organisaties, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

BestNotes Review

5,0 4 maanden geleden

Opmerkingen: I do not have any significant issues and enjoy using the BestNotes platform.

Pluspunten:

I like the ease of access to files and information, as well as the flexibility in updating those.

Minpunten:

I dislike always having to log back in after signing a client's documents.

Keith
Adult Peer Support Specialist in VS
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Lost and found

5,0 4 maanden geleden

Opmerkingen: BestNotes has been a learning experience that has been mostly rewarding.

Pluspunten:

It is easy to navigate. Also you can use Qlog to communicate with others in your company, which can save a lot of time.

Minpunten:

It is hard to save notes from being lost if backed out of an open note.

Benvinda
Administrator assistant in VS
Geestelijke gezondheidszorg, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

my honest review

4,0 3 weken geleden Nieuw

Opmerkingen: once you learn how to use the program it was very easy to navigate and you can add to the program when needed for different issues

Pluspunten:

that you can fit the program to what your company needs, easy to learn and navigate

Minpunten:

what I like least about the program is always having to change password

Jessica
Therapy in VS
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Easy to use and adapt

5,0 vorige maand Nieuw

Opmerkingen: BestNotes has been great. Using this has been very helpful.

Pluspunten:

BestNotes is easy to use and is very comprehensive for the nature of work we do.

Minpunten:

I would love for notes I sign to show up on the calendar, so I can glance at my calendar and see the things I've completed that week easily.

Kimberly
Drug and Alcohol Counselor in VS
Geestelijke gezondheidszorg, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

User Friendly and Effective

5,0 3 weken geleden Nieuw

Opmerkingen: It was easy to learn and use. Makes doing my notes less of a headache.

Pluspunten:

Easy to navigate and add things ass needed for different services.

Minpunten:

When changes made on one persons account doesn't show up on others.

Mary
Billing Company Owner in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Finally! Software and Customer Service like no other!

5,0 3 jaar geleden

Opmerkingen: The customer service has been incredible. In my years in billing, there are no emergencies. So, even though I expect an average 24 hour response to my calls (experience with other software vendors) so far, I've had someone answer the calls and get my questions answered. Furthermore, what software out there allows you to see what changes you need to do live? NONE! They show you what you are doing and explain why. That allows you, the consumer, to ensure you know why you made changes in the first place. Other software vendors just give you videos and you are on your way right? Well, here comes BEST NOTES exceeding all my expectations with real live people, in the USA!!!!! that show they have a true passion for their product and it shows. On week two of implementation, I was already sending claims and receiving ERAS through the EZ Claim software! You can't beat that. And I was able to move one client over all by myself, with two therapists! (of course, BEST NOTES was there as part of my team.)

Pluspunten:

What I love the most about the software is that it does not think for you nor does it second guess your intentions. It is so frustrating to work with software that is not allowing you to tell it what to do. With this program, you are in control. Don't get me wrong, it will tell you when something is not set up right. But the beauty that results from all your hard work shows off in compliance. When all is said and done, you are left with a beautiful software that is compliant in every way. That is worth everything to a practice. The pairing up with the billing software was a breeze. Populating the tables for my therapists was easy and well worth the work it took, although minimal, because they made it so easy to function. The scheduling is super easy. As a full service billing company, we offer the capabilities of scheduling, checking eligibility, populating the demographics and insurance information as well as collecting payment information for our clients. We also send out the screenings and patient application for the portal. Our clients only need to worry about seeing their clients without needing to worry about anything else. This ensures that all claims have a better chance of getting paid; not denied for front end edits as well as providing our client the opportunity of separating themselves from the billing side of things with their own patients. This produces a great visit every time and that is what we aim for. It's no different than what BEST NOTES has done for us.

Minpunten:

We were up and running in the first week alone. Being in the billing and administrative business for so long, you learn a few things here and there about switching your vendors that make it super easy and efficient moving over from one side to the other. However, with the TEAM EFFORT from BEST NOTES, we were able to go through basic training to get the practices up and running in the first week. So far, everything makes perfect sense. I have not found anything I don't like. I truly don't expect to either.

Kelly
Therapist/Owner in VS
Geestelijke gezondheidszorg, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Amazing customer service!

5,0 2 jaar geleden

Opmerkingen: My experience with customer services, specifically [SENSITIVE CONTENT], has been wonderful. I appreciate her knowledge of the product, patience with instructing users, problem-solving when something comes up, and follow through.

Pluspunten:

BestNotes was introduced to me at a previous employer and I loved the customer support, ability to customize for my business, and user-friendly interface. This has continued to be true in my business. BestNotes' dedication to onboarding with technical support has been integral to my positive experience with the platform. Having a portal I can send to clients is indispensible to my largely telehealth practice. DSM5, an optional feature, is helpful.

Minpunten:

Customizing existing files for intake was somewhat difficult. For example, on intake, I would prefer that some items be required to be filled in by clients before moving on to the next item. Clients continue to have difficulty finding things on the portal.

Reactie BestNotes

2 jaar geleden

Thank you, Kelly for your kind words! We're so happy to hear that you've been happy with our features and customer support. We want to make sure that everyone who uses our product is getting the best possible experience, so our team works closely with users and regulators to avoid unnecessary actions. We also provide unlimited training and support, so if there are any problems with using our product, we are available to help. Thank you for using BestNotes and have a great day!

david
Counselor Supervisor in VS
Ziekenhuis- en gezondheidszorgbranche, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

BEST CUSTOMER SERVICE EVER

5,0 4 jaar geleden

Opmerkingen: Best tool I have used. If there is a preset that does not fit well, they will design it to fit your needs. Customer service is everything. They never make you feel stupid, they help you right away.

Pluspunten:

The software is pretty encompassing, which means it takes time to become very familiar. But the onboarding is done through Zoom with very accomodating and professional staff that take time to cover their set agenda and any questions you may have...even if you have asked the question previously. If you call customer service, you get through and get connected and problem solved immediately.

Minpunten:

The software is pretty encompassing. It takes time to learn.

John
Program Director in VS
Alternatieve geneeskunde, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

BestNotes and Ease of Use

5,0 6 maanden geleden

Opmerkingen: All experiences have been positive and issues were quickly resolved

Pluspunten:

The Help Team has made the experience one I will never forget, they have helped us catch up with other providers

Minpunten:

The ease of reports, the ease of using audits

Amanda
Licensed Professional Counselor in VS
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great EHR customizable for service needs

5,0 4 maanden geleden

Pluspunten:

Customizing the system for levels of care

Minpunten:

I dont have any complaints about the Bestnotes system.

Brady
COO in VS
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Love best notes

5,0 4 maanden geleden

Opmerkingen: Excellent. We love BestNotes and we have referred people to the service

Pluspunten:

Easy integration with other systems like exclaims

Minpunten:

Not enough onboard training in the start of BestNotes

Lucas
APSS in VS
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Simple solutions

4,0 4 maanden geleden

Opmerkingen: Been using for over two years with multiple employers, still learning new stuff.

Pluspunten:

Very user friendly, and easy to navigate.

Minpunten:

Ive had a few glitches before, but nothing serious.

Rick
Lead counselor in VS
Ziekenhuis- en gezondheidszorgbranche, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Ease of use of business

5,0 vorig jaar

Opmerkingen: It was a little confusing in the beginning, but once I learned how to set up my documents, it was easy

Pluspunten:

The easy wish I could set up forms to be emailed out

Minpunten:

I can’t really think of any seems pretty easy to use, and it was very easy to set up

Lizandra
IT Helpdesk Tech in VS
Gezondheid, wellness en fitness, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

As Expected

4,0 vorig jaar

Opmerkingen: It's been great. We get the use we need from it, no more no less.

Pluspunten:

It is easy to create users and setup accesses. Also sorting clients with tags makes it easy to make sure employees are only seeing clients in their facilities.

Minpunten:

The application looks a little dated, and there is a weird bug that will make Bestnotes very slow and unresponsive as well as another bug that causes PDF's not to populate and you have to do a whole workaround.

Brianna
Peer Support in VS
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Ten out of ten

5,0 3 maanden geleden

Opmerkingen: Very pleasant experience! So easy to use!

Pluspunten:

How easy it is to use and simple to navigate, while being thorough at the same time.

Minpunten:

Haven’t found any cons yet. It is so easy I caught on immediately..

Ida
Treatment Coordinator in VS
Maatschappelijk werk, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

My Review of BestNotes

4,0 2 jaar geleden

Opmerkingen: The benefits of BestNotes is a company wide tool to keep up on our clients in a central location that we all have assess to. The calendar feature is great in scheduling across the company. BestNotes is quick to fix any glitches that have happened during the time I have been a user on BestNotes.

Pluspunten:

BestNotes is quick to fix any glitches that have happened during the time I have been a user on BestNotes. The updates are very helpful and the improvements have been very beneficial.

Minpunten:

I can not think of anything that I don't like... it has been updated to accommodate all my needs, and the needs of my company.

Reactie BestNotes

2 jaar geleden

Thank you for your positive feedback on BestNotes! We're happy to know that it is helping you organize and keep track of your clients efficiently. We value good feedback and take it seriously so that we can continue to provide the best possible service to our customers.

Jay
Operations Manager in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Superb Customer Support

4,0 4 jaar geleden

Opmerkingen: The best part is that now I don't worry when I can't figure something out because the Tech Support team is so good, and friendly, and understanding - I know that we are going to figure it out together. I call frequently and I have NEVER been disappointed. In an age where customer service is becoming an oxymoron, BestNotes has restored my faith!

Pluspunten:

Overall it is pretty flexible and easy to use, and is a very good value for the price. There are some limitations, and it is not always intuitively obvious how to do certain things, but the customer support is superb, and once the support team explains how to do things, I am finding the software easier and easier to use.

Minpunten:

Sometimes it is difficult to figure out how to do seemingly relatively simple things, such as print a document or scan/email files without technical support. Additionally, the file size constraints can be a limitation when working with government agencies who have extremely large patient files

Reactie BestNotes

4 jaar geleden

Hi Jay! Thanks for your review! I will pass on your kind words to our support team :) I'm looking forward to showing you our new version of BestNotes when it's ready. We've done a tremendous amount of work to make things simple and intuitive. The best part is that we're going to grandfather your current rate in so we won't have to pay more for the core product. Please stay tuned!

Olivia
Clinical Social Worker in VS
Geestelijke gezondheidszorg, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Functional and fairly easy to use

5,0 2 jaar geleden

Pluspunten:

I like that the records are all pretty easy to navigate. It doesn't take long to learn the software. It does take a bit of trial and error, but requires much less time to learn than other softwares I have used.

Minpunten:

One thing I wish I could do on Bestnotes is upload more than one document at a time. I think this every time I have to update or create a client chart.

Reactie BestNotes

2 jaar geleden

Thank you for your positive feedback. We're glad to know that you are enjoying BestNotes so far. We would be happy to discuss any specific issues you may have with the software or how we can help improve your experience. Please feel free to reach out to us at [email protected]

Ari
Ceo in VS
Geestelijke gezondheidszorg, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Has become pure garbage

2,0 6 jaar geleden

Opmerkingen: Used to be ok. Now with their support and better products out there, it’s WorstNotes “tm”

Pluspunten:

It’s cheap. It was great to use years ago. They were also a much better company years ago.

Minpunten:

Same basic interface since day one. Zero updates. Hard to navigate. Customer support has become horrendous. Can only use from their program. Can’t use it on a phone because it isn’t web friendly, and their “app” does literally nothing.

Reactie BestNotes

6 jaar geleden

Hi Ari, It pains me to hear that your experience with BestNotes was once great but became poor over time. Looking back at your use of BestNotes, it corresponds with an explosive period of growth we experienced. Indeed, our support team struggled during this time and we couldn't hire and train employees quick enough. This painful process has made us a much better company. We've overhauled the way we train employees and carefully watch forecasting metrics, so we can hire new teammates before we need them. In addition, we have never stopped improving BestNotes by adding new features and improving the overall workflow. Unfortunately, we didn't do a good job communicating these new enhancements to end-users. Today, we are sending regular emails to System Administrators about updates, promoting new enhancements on the login screen and provide a live view of everything we are working on through a public facing Trello board. I hope we can earn your trust back someday.

Shelley
billing contractor in VS
Geestelijke gezondheidszorg, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Exceptional Customer Service

5,0 3 jaar geleden

Pluspunten:

I was an owner/biller of a mental health clinic and we always knew that we could call BestNotes with any problems that we encountered and that we would receive exceptional customer service.

Minpunten:

Some of the billing reports could be updated to help bill more efficiently and ensure that claims are not missed.

Reactie BestNotes

2 jaar geleden

BestNotes is extremely grateful for your continued support and partnership. We truly appreciate it and are committed to providing the best possible experience to our customers. If you ever have any other feedback or problems, don't hesitate to reach out to us at [email protected]. We would be more than happy to help resolve whatever issue you may have. Thank you again!