GoFrugal reviews

Bang for your buck!

Opmerkingen: Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.

Pluspunten:

The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.

Minpunten:

No cons so far. However I have to populate this field.

GoFrugal is the Best

Opmerkingen: Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS.

Pluspunten:

There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.

Minpunten:

I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.

Average

Opmerkingen: it is good, if you give options as per requirement of the business

Pluspunten:

software is good, but usage of tabs is limited

Minpunten:

after spending we need to get the required tab enable, we need to pay extra cost

Fast updates on government mandates and custom requirements.

Opmerkingen: Safe and Good.

Pluspunten:

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

Minpunten:

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.

One of the best Retail POS in the industry

Opmerkingen: My overall experience with the software is so good. Its features meets our expectations.

Pluspunten:

This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.

Minpunten:

It becomes very slow if the system is idle for a long time.

Software for chain stores

Opmerkingen: Good product

Pluspunten:

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

Minpunten:

Pos application can be faster little more

Best software for retail

Opmerkingen: User friendly , fast working and easy learn and best to train any one

Pluspunten:

Billing easy to do , inventory management is very good and User friendly

Minpunten:

Gosecure due to multi data- base so I am unable to use

Suam Hardware Ltd With Gofrugal

Opmerkingen: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Pluspunten:

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Minpunten:

No customer reward program on the Android app but soon it will be worked on

4stares

Opmerkingen: it good and friendly software

Pluspunten:

Sale and purchase and non moving items

Minpunten:

Unmatched software new development in the software

Based on short experience of 6 months

Opmerkingen: Overall experience has been pleasant, certainly there have been issues with the product delivery & query management but overall the experience has been satisfactory.

Pluspunten:

Purchase entry, billing and integration with several sales channels.

Minpunten:

Accounting management should have been simpler. To use accounting module one need to have good understanding of accounting.

Easy to use feature packed software within budget

Pluspunten:

The first benefit one will notice while using this software is its ultra short learning curve with easy to use features and a host of options to choose from. This is just the beginning, pros also include good support from their assure care team and a timely resolution of of the reported issues in most of the cases. There is also an added benefit of development support for any customisation or personalisation requirements. The HQ portal consists of a host of analytics and reporting tools to ease MIS and business intelligence needs.

Minpunten:

With all the the benefits and features currently offered I feel there is still scope of improvement by adding up to the existing ones. Many other competitors in this segment of retail ERP is strategically partnering with many a lot of third parties to offer free integration from the ERP end. A similar list of strategic partnerships with Gofrugal is hopefully under development or yet to be developed. Focusing on this area may have a positive impact on customer satisfaction as well as business development.

Sunrisecitygroup

Opmerkingen: Retail easy/ RPos is excellent software having remarkable reports & features.
HQ software having so many difficulties & missing field of reports etc.
Due to the HQ integration the add on product features are not functioning properly. So we discontinued the add on products.
Real time technical support also need improvements.
ALR renewal support especially [SENSITIVE CONTENT HIDDEN] provided excellent & wonderful support.

Pluspunten:

Retail easy having excellent features, but HQ having lot of limitations.

Minpunten:

HQ features, reports to be improved. Technical support should be required improvements.

I have been using this software for the past four years. feeling good

Opmerkingen: It have 1000 plus reports give me vivid picture about my business and make comfort on planning for the next month.

Pluspunten:

i have been using enterprise version, it lively links multiple stores and maintains the stock. it has 1000 plus reports, it will give you detailed analysis even i learned many techniques through that. the finance linked with this software, gives enough to avoid tally software. the mobile version makes not just comfort, its superb when we out of office.

Minpunten:

customer support has been made chat, that phone calls. its annoying many times. because if you are not a software person like me, could not understand the problems many time. that how will you express it in text format to make their Assure care executive to understand. for every chat they will send you youtube.com link to see video. if you are capable of doing by yourself of watching videos, need no worries.

Very happy

Opmerkingen: Overall satisfied with the performance

Pluspunten:

Inventory management has become very easy for us. Also, very easy for billing and managing sales returns.

Minpunten:

Customer support executives are not very trained..there can be scope of improvement there

More than a decade of Quality and Assurance

Pluspunten:

I've been using their product for about 15 years, and I can whole wholeheartedly say that they've become a part and parcel of my business. They've got an intuitive deisgn that has gone through many iterations over the years. Along with constantly updating their software based on customer requirements and world needs.

Minpunten:

The lack of a Garment Production Module in their software has indeed caused some discomfort over the years in my business.

Feedback

Opmerkingen: I am happy with the investment made on GOFRUGAL Software

Pluspunten:

Ease of doing transactions and Customer support is extremely good!

Minpunten:

Nothing in Particular . Over all experience is good and encouraging

EXCELLENT BUSINESS MANAGEMENT SOFTWARE

Opmerkingen: That every customer who has used Gofrugal products doesnt can't move to use another software product. The reseach that was involved to develop Gofrugal software products is indeed wonderful

Pluspunten:

1) Excellent support 24/7 2) customized for over 48 vertical businesses 3) product features are very impressive and provides value for money 4) Gofrugal Team has a very proffesional customer relationship management team 5) Price of the product is worth ROI (return on investment)

Minpunten:

Customised for over 48 business vertical

The front runner

Opmerkingen: Previously some issues are there. But past 3 years i am not facing any issue. if any issue raised they will rectify in next patch update.

Pluspunten:

Easy to use, understanding the application and 15 years of addiction

Minpunten:

No issues. Day-to-day updating. Some people are struggling to use this software. They need direct phone helpline.

Wonderful software

Opmerkingen: We are using many versions of Gofrugal software for more than a decades and I personally recomended few of my associates.

Pluspunten:

It is a bundle of great solution, include POS, accounting, reports and snap shot view for busy managers.we

Minpunten:

Nothing I found in this software that I can say "I like least"

Product and Support

Opmerkingen: The support of gofrugal is very good, we get our query resolved prompetly. and you keep introducing new features like cloud backup and mobile app is very good for business

Pluspunten:

Billing and accounting is very convinient and the report generation is very useful for further analysis

Minpunten:

Backup is very slow at the exit of the software

RPOS review

Opmerkingen: its good and easy to use

Pluspunten:

Its easy to use. easily understandable. User friendly.

Minpunten:

There should be more video tutorials as software has a lot of features but cant be explored due to lack of knowledge. Provide more training helps to the customers

Review from Vivante Foods

Opmerkingen: User friendly Software .
But we feel those customers who have been using the software for years they should be given a free training and informed new features .
We will not know unless someone tells us the new additions

Pluspunten:

Interface with Rpos to HQ. HQ can give us real time info

Minpunten:

We should be informed about new features .

The experience with GoFrugal was Awesome. As a partner, we feel comfortable doing business with them

Opmerkingen: Intelligent Data Analytics Feature
End to End solution in one software for Business

Pluspunten:

Software Features Regular Software Updates based on Market Need Automated Support Easy Self Help Materials as well Videos, to self learn the product.

Minpunten:

Would be happy if they solved the problems, instead of following the processes in some cases. For Valuable partners like us, the trust is more important.

GOFRUGAL IS EXCELLENT SOFTWARE

Opmerkingen: I AM VERY SATISFIED WITH HIS EMPLOYEE USHATIRTHA HE HELPS LOT

Pluspunten:

INVENTORY,REORDER,REPORTS,BARCODE SYSTEM,VCUSTOMER DATA MANAGEMENT

Minpunten:

MOB REPORTS AND REPORTS,OFFER,LOYALTY AND ONLINE ORDER

Very easy and detailing software.

Pluspunten:

From production , it is very clearly given reports in detailed with accuracy. From sale point of view it is very easy to generate bill with all inventory. Most benefit of this software is ,you can do every things your self.

Minpunten:

Product pricing. Hahaha. I think in a due bill you should be improve.