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Over GoFrugal

ERP eenvoudig gemaakt voor detailhandelaren, restaurants, distributiebedrijven en ondernemingen op het digitale pad om hen te helpen concurrerend te blijven.

Meer informatie over GoFrugal

Pluspunten:

Reports, Easy Billing process, Integrations process, In term of accounting works, E-invoice, Market Need.

Minpunten:

This creating a lot of financial trouble for us.

Beoordelingen van GoFrugal

Gemiddelde score

Gebruiksgemak
4,4
Klantenservice
3,9
Functies
4,4
Prijs-kwaliteitverhouding
4,3

Waarschijnlijkheid van aanbeveling

8,2/10

GoFrugal heeft een totaalscore van 4,4 van 5 sterren op basis van 197 gebruikersreviews op Capterra.

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Reviews filteren (197)

Safraz
Safraz
IT Consultant in Trinidad en Tobago
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Bang for your buck!

5,0 3 jaar geleden

Opmerkingen: Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.

Pluspunten:

The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.

Minpunten:

No cons so far. However I have to populate this field.

Reactie GOFRUGAL Technologies

3 jaar geleden

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Sorabh
Director in India
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

GoFrugal is the Best

5,0 3 jaar geleden

Opmerkingen: Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS.

Pluspunten:

There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.

Minpunten:

I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.

PARAS
MR in Kenia
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

disappointment from the unsatisfactory level of service

2,0 6 jaar geleden

Opmerkingen: Stock management Locationwise

Pluspunten:

There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.

Minpunten:

We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution. We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution. 1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated. (All expense services stopped and we are almost running to a week since i raised the issue) 2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the normal user account. In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period. We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Fast updates on government mandates and custom requirements.

5,0 3 jaar geleden

Opmerkingen: Safe and Good.

Pluspunten:

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

Minpunten:

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.

Reactie GOFRUGAL Technologies

3 jaar geleden

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

RAMESH
PARTNER in India
Kleding en mode, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

One of the best Retail POS in the industry

5,0 3 jaar geleden

Opmerkingen: My overall experience with the software is so good. Its features meets our expectations.

Pluspunten:

This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.

Minpunten:

It becomes very slow if the system is idle for a long time.

Reactie GOFRUGAL Technologies

3 jaar geleden

Dear Mr Ramesh, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our technical person will reach you on the system slowness issue

najmal.k.v
Head technical operations in India
Detailhandel, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Software for chain stores

4,0 3 jaar geleden

Opmerkingen: Good product

Pluspunten:

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

Minpunten:

Pos application can be faster little more

Reactie GOFRUGAL Technologies

3 jaar geleden

Dear Mr Najmal, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Also our team will reach you regarding the feedback you have shared about the POS performance.

Mike
Tech lead in Nigeria
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Going frugal with Gofrugal

5,0 3 jaar geleden

Pluspunten:

Extensive Built-in Features, support, and ease of use

Minpunten:

Installation and upgrade time can be improved

Reactie GOFRUGAL Technologies

3 jaar geleden

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

ajay
Business in India
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Smart Baniye

5,0 3 jaar geleden

Pluspunten:

Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.

Minpunten:

Offer Management Feature is not upto the mark.

ARCADEUS
ARCADEUS
Systems Administrator/ICT Service Desk in Kenia
Geverifieerde LinkedIn-gebruiker
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Suam Hardware Ltd With Gofrugal

4,0 5 jaar geleden

Opmerkingen: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Pluspunten:

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Minpunten:

No customer reward program on the Android app but soon it will be worked on

Amal
Amal
Director in India
Geverifieerde LinkedIn-gebruiker
Levensmiddelen- en drankenindustrie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Based on short experience of 6 months

4,0 3 jaar geleden

Opmerkingen: Overall experience has been pleasant, certainly there have been issues with the product delivery & query management but overall the experience has been satisfactory.

Pluspunten:

Purchase entry, billing and integration with several sales channels.

Minpunten:

Accounting management should have been simpler. To use accounting module one need to have good understanding of accounting.

Reactie GOFRUGAL Technologies

3 jaar geleden

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Jacob
Managing Partner in India
Kleding en mode, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Mixed Feeling

4,0 3 jaar geleden

Opmerkingen: Overall experience with Gofrugal has been satisfactory.

Pluspunten:

Using the Software, we are able to monitor the business in real time from anywhere in the world. The software gets updated regularly. The bugs are cleared and new features are added. Lots of options and reports available

Minpunten:

The accounting side of the software needs to be improved. There should be an option for the users to design the reports from the data available. An option to back-up data and separate the database on basis of financial year would help to reduce the cost of ownership of software. Proper user manual of the software is not available. Hence not even 50% of the features of the software not being used. Currently the software gets an update every week. It's difficult to keep software up-to-date at shop.

Reactie GOFRUGAL Technologies

3 jaar geleden

Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it.

RAJASISH
OMNER in India
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

ON LINE CHAT PROBLEM

3,0 3 jaar geleden

Opmerkingen: VERY BAD.AT FIRST MARKETING PERSON WHO SHOWS DEMO BUT NOT AWARE THE KOLKATA OFFICE , WHO WILL ASSIST A NEW GUYS.THEN WHO CAME TO IMPLEMENT HE IS HURRY TO RETURN BACK.AFTER THREE YEARS I CAME TO KNOW THERE IS OFFICE AT KOLKATA WHO CAN GUIDE US. ON LINE CHAT THAT SHOULD NOT BEAR PLEASE ABOLISH THE DEPARTMENT.THEY ARE ALWAYS SEND A YOU TUBE LINK WITHOUT LISTEN THE MATTER.I AM THE [SENSITIVE CONTENT HIDDEN] OF THE COMPANT WHO DEAL THE SOFTWARE,WE ARE BUSINESSMAN NOT SOFTWARE ENGINEER.FOR SUPPORT WE ARE PAYING YEARLY FEES.TODAY MORNING [SENSITIVE CONTENT HIDDEN] WILL NOT SOLVE THE PROBLEM AND INFORM ME TO CONTACT ANOTHER TECHNICAL PERSON .I WAIT TILL HALF AN HOUR NOBODY RESPONSE.MOST CALLOUS PERSON.
I AM FED UP TO CHAT SUPPORT.HORRIBLE

Pluspunten:

NOTHING NEW IN SOFTWARE WHICH CAN ATTRACT ME.

Minpunten:

NOBODY ARE INTERESTED TO TAKE FEED BACK AND SOLVE IT AND ASK IS IT SOLVE OR NOT

Reactie GOFRUGAL Technologies

3 jaar geleden

We feel sad by through your feedback. We will get in touch with you to understand more in detail on how to improve our ratings

Kalyani
Retail chain in India
Detailhandel, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good

3,0 3 jaar geleden

Opmerkingen: Customer support not apt, unable to reach the team.
Feeling tired of unsolved queries
Live chats are going on for long, quick solutions look magical to me now.
Or I am not sure if I am spending too much time with your software and coming across more problems

Pluspunten:

Hq is a much needed feature for a retail chain like ours for consolidated figures. Great help in micro management

Minpunten:

Mismatch of data between hq and pos Unable to get rid of inactive data hence perfomance issue and long loading

Reactie GOFRUGAL Technologies

3 jaar geleden

Dear Ms Kalayani, We'd just like to thank you for taking the time to write this review. We feel sad by going through the comments, our team member will reach you and update the plan of action on the feedback shared from your side. Assuring you best of services.

Prem
Director of Operation Department in Maleisië
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Optimal Solution for Business

5,0 3 jaar geleden

Opmerkingen: Gofrugal has solved our internal theft issue and of course increased our overall sales with their variety of offers in the system.

Pluspunten:

Security is the most important for a retail business and this product has solved the issue for us. Ease to us and they have the best support team. More over, it is cheap.

Minpunten:

I dont find one when i compare gofrugal with other software.

Reactie GOFRUGAL Technologies

3 jaar geleden

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Rajitha
Proprietor in India
Kleding en mode, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

More than a decade of Quality and Assurance

5,0 3 jaar geleden

Pluspunten:

I've been using their product for about 15 years, and I can whole wholeheartedly say that they've become a part and parcel of my business. They've got an intuitive deisgn that has gone through many iterations over the years. Along with constantly updating their software based on customer requirements and world needs.

Minpunten:

The lack of a Garment Production Module in their software has indeed caused some discomfort over the years in my business.

Reactie GOFRUGAL Technologies

3 jaar geleden

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Kajubi
Managing director in Duitsland
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Gofrugal simple to use

5,0 3 jaar geleden

Pluspunten:

Gofrugal software has batch and expiry date modules wch helps alot the pharmacy owners to track their stock movement basing on those mentioned 2 modules. It has stock movement report status wch helps a user to indentify how product are consumed

Minpunten:

Gofrugal is missing with mult tasking tabs

Reactie GOFRUGAL Technologies

3 jaar geleden

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Musinguzi
CEO & FOUNDER in Oeganda
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

EXCELLENT BUSINESS MANAGEMENT SOFTWARE

5,0 5 jaar geleden

Opmerkingen: That every customer who has used Gofrugal products doesnt can't move to use another software product. The reseach that was involved to develop Gofrugal software products is indeed wonderful

Pluspunten:

1) Excellent support 24/7 2) customized for over 48 vertical businesses 3) product features are very impressive and provides value for money 4) Gofrugal Team has a very proffesional customer relationship management team 5) Price of the product is worth ROI (return on investment)

Minpunten:

Customised for over 48 business vertical

Aaditya
MD in India
Farmaceutica, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

PRODUCT AND SUPPORT

5,0 3 jaar geleden

Opmerkingen: I am very much happy with Gofrugal product with customer service and they are providing the help document with videos.

Pluspunten:

I am using the software more then 10 years and its very useful for billing and accounts with GST upload.Very much useful for find the purchase order and make use to place order

Minpunten:

We are almost using all the module i dont have any particular so its good

Reactie GOFRUGAL Technologies

3 jaar geleden

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!

Muthu
Founder in India
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Value for Money

5,0 3 jaar geleden

Opmerkingen: Helps us at a time we are growing and right now we are far more efficient and have nice tools for reporting and the support service is awesome.

Pluspunten:

Very user friendly, has numerous features and very robust. Online support have been great.

Minpunten:

WIth all the features of modern pos software, this software is too good but it is locally installed in contrast to other cloud based pos systems.

Reactie GOFRUGAL Technologies

3 jaar geleden

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

GANESH
Accountant in India
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

REVIEW FROM NEELKAMAL

4,0 3 jaar geleden

Opmerkingen: ITS OKAY. BUT SUPPORT TEAM SOMETIMES IS VERY SLOW. TIME TAKEN IS TOO LONG

Pluspunten:

CONVERSION OF CHALLAN TO INVOICES. EASE OF USE IS OKAY I HAVE NOT TRIED

Minpunten:

INABILITY TO CONVERT JOB WORK PRODUCTION CONSUMPTION ENTRIES ARE NOT THERE IN THE SOFTWARE

Reactie GOFRUGAL Technologies

3 jaar geleden

We'd just like to thank you for taking the time to write this review. We feel sad by going through the comments, our team member will reach you and update the plan of action on the feedback shared from your side. Assuring you best of services.

Sanjay
MD in India
Farmaceutica, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Product and Support

5,0 3 jaar geleden

Opmerkingen: The support of gofrugal is very good, we get our query resolved prompetly. and you keep introducing new features like cloud backup and mobile app is very good for business

Pluspunten:

Billing and accounting is very convinient and the report generation is very useful for further analysis

Minpunten:

Backup is very slow at the exit of the software

Reactie GOFRUGAL Technologies

3 jaar geleden

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

MEDHA
proprietor in India
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

RPOS review

4,0 3 jaar geleden

Opmerkingen: its good and easy to use

Pluspunten:

Its easy to use. easily understandable. User friendly.

Minpunten:

There should be more video tutorials as software has a lot of features but cant be explored due to lack of knowledge. Provide more training helps to the customers

Reactie GOFRUGAL Technologies

3 jaar geleden

Dear Medha Joshi, Thank you for the review. We will definitely look into your feedback and add the self-help videos on the missing modules. Also we will plan for webinars in the upcoming weeks.

Harshal
Manager Retail Operations in India
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Review from Vivante Foods

4,0 3 jaar geleden

Opmerkingen: User friendly Software .
But we feel those customers who have been using the software for years they should be given a free training and informed new features .
We will not know unless someone tells us the new additions

Pluspunten:

Interface with Rpos to HQ. HQ can give us real time info

Minpunten:

We should be informed about new features .

Reactie GOFRUGAL Technologies

3 jaar geleden

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

Sathyamurthy
DX Operation in India
Farmaceutica, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Improments

3,0 3 jaar geleden

Opmerkingen: Good

Pluspunten:

Reduced time consuming of to place the order and generate invoices within business SLA

Minpunten:

We are expecting customer support and product enhancement as per business requirements

Reactie GOFRUGAL Technologies

3 jaar geleden

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Bhavesh
Proprietor in India
Kleding en mode, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A must for any business & easy to use.

4,0 3 jaar geleden

Pluspunten:

The process to integrate is seamless & support team is quick to response. We have been associated with gofrugal for past 7+ years. We've seen continuous addition of new features.

Minpunten:

I wish the integration of our offline with online store would be possible. If yes, then should be seamless & bit economical.