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Over GoFrugal

ERP eenvoudig gemaakt voor detailhandelaren, restaurants, distributiebedrijven en ondernemingen op het digitale pad om hen te helpen concurrerend te blijven.

Meer informatie over GoFrugal

Pluspunten:

Reports, Easy Billing process, Integrations process, In term of accounting works, E-invoice, Market Need.

Minpunten:

This creating a lot of financial trouble for us.

Beoordelingen van GoFrugal

Gemiddelde score

Gebruiksgemak
4,4
Klantenservice
3,9
Functies
4,4
Prijs-kwaliteitverhouding
4,3

Waarschijnlijkheid van aanbeveling

8,2/10

GoFrugal heeft een totaalscore van 4,4 van 5 sterren op basis van 196 gebruikersreviews op Capterra.

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Reviews filteren (196)

Safraz
Safraz
IT Consultant in Trinidad en Tobago
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Bang for your buck!

5,0 3 jaar geleden

Opmerkingen: Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.

Pluspunten:

The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.

Minpunten:

No cons so far. However I have to populate this field.

Reactie GOFRUGAL Technologies

2 jaar geleden

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Sorabh
Director in India
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

GoFrugal is the Best

5,0 3 jaar geleden

Opmerkingen: Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS.

Pluspunten:

There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.

Minpunten:

I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.

Vilas
Manager in India
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Incredible

5,0 3 weken geleden Nieuw

Pluspunten:

Ease of use , great customer service Thanks

Minpunten:

All ok , covers every aspect correctly .

PARAS
MR in Kenia
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

disappointment from the unsatisfactory level of service

2,0 6 jaar geleden

Opmerkingen: Stock management Locationwise

Pluspunten:

There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.

Minpunten:

We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution. We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution. 1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated. (All expense services stopped and we are almost running to a week since i raised the issue) 2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the normal user account. In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period. We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.

Muhamed
IT Administrator in Oeganda
Kleding en mode, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

My Experience with Gofrugal

5,0 4 maanden geleden

Opmerkingen: Gofrugal is everything the future needs to evolve especially in business. These people are so fast, they are so focused on supporting u right from the start to completion. Sriram gave me an immediate call, Suba was very and is supportive all the way she seems in command and in service at the same time.. , just like a business mother , and when it came to installations and technical related needs ,there's this guy called [sensitive content hidden].. he entered my machine like a ninja turtle and did almost everything that i didn't understand according to my demands , he works as he shows u how to and the whole process became so easier than I expected. Gofrugal makes u feel at home though u at work. When I found it, I found everything I ever needed in a software. I can't forget to mention at a point when I felt I had disturbed these people to the maximum but they never minded and they kept calm, not bothered at all and together with me till now. Gofrugal is so vast and I have realised that with it, am gonna move mountains and open doors for me and doors for different businesses. This is a tool compatible with almost every kind of business , just name it. I therefore testify that whatever I've written here is absolute truth and no bias.

Pluspunten:

Its fast, meets almost all business needs. Its flexible. The Gofrugal team is very supportive. My team which i work with [sensitive content hidden] are doing a very great job

Minpunten:

What can I say? Can i say something that does not exist?

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Fast updates on government mandates and custom requirements.

5,0 2 jaar geleden

Opmerkingen: Safe and Good.

Pluspunten:

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

Minpunten:

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.

Reactie GOFRUGAL Technologies

2 jaar geleden

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

najmal.k.v
Head technical operations in India
Detailhandel, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Software for chain stores

4,0 2 jaar geleden

Opmerkingen: Good product

Pluspunten:

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

Minpunten:

Pos application can be faster little more

Reactie GOFRUGAL Technologies

2 jaar geleden

Dear Mr Najmal, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Also our team will reach you regarding the feedback you have shared about the POS performance.

Vikas
Owner in India
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best software for retail

5,0 10 maanden geleden

Opmerkingen: User friendly , fast working and easy learn and best to train any one

Pluspunten:

Billing easy to do , inventory management is very good and User friendly

Minpunten:

Gosecure due to multi data- base so I am unable to use

ARCADEUS
ARCADEUS
Systems Administrator/ICT Service Desk in Kenia
Geverifieerde LinkedIn-gebruiker
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Suam Hardware Ltd With Gofrugal

4,0 5 jaar geleden

Opmerkingen: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Pluspunten:

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Minpunten:

No customer reward program on the Android app but soon it will be worked on

Amal
Amal
Director in India
Geverifieerde LinkedIn-gebruiker
Levensmiddelen- en drankenindustrie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Based on short experience of 6 months

4,0 2 jaar geleden

Opmerkingen: Overall experience has been pleasant, certainly there have been issues with the product delivery & query management but overall the experience has been satisfactory.

Pluspunten:

Purchase entry, billing and integration with several sales channels.

Minpunten:

Accounting management should have been simpler. To use accounting module one need to have good understanding of accounting.

Reactie GOFRUGAL Technologies

2 jaar geleden

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Soumya J.
Manager - IT in India
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to use feature packed software within budget

5,0 2 jaar geleden

Pluspunten:

The first benefit one will notice while using this software is its ultra short learning curve with easy to use features and a host of options to choose from. This is just the beginning, pros also include good support from their assure care team and a timely resolution of of the reported issues in most of the cases. There is also an added benefit of development support for any customisation or personalisation requirements. The HQ portal consists of a host of analytics and reporting tools to ease MIS and business intelligence needs.

Minpunten:

With all the the benefits and features currently offered I feel there is still scope of improvement by adding up to the existing ones. Many other competitors in this segment of retail ERP is strategically partnering with many a lot of third parties to offer free integration from the ERP end. A similar list of strategic partnerships with Gofrugal is hopefully under development or yet to be developed. Focusing on this area may have a positive impact on customer satisfaction as well as business development.

Reactie GOFRUGAL Technologies

2 jaar geleden

Dear Soumya, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Yes, we have worked along with the third party payment, CRM integrations, you can get in touch with Ushatirtha Das and discuss on it.

Anand
Manager / Head of Operation in India
Supermarkten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Sunrisecitygroup

3,0 3 jaar geleden

Opmerkingen: Retail easy/ RPos is excellent software having remarkable reports & features.
HQ software having so many difficulties & missing field of reports etc.
Due to the HQ integration the add on product features are not functioning properly. So we discontinued the add on products.
Real time technical support also need improvements.
ALR renewal support especially [SENSITIVE CONTENT HIDDEN] provided excellent & wonderful support.

Pluspunten:

Retail easy having excellent features, but HQ having lot of limitations.

Minpunten:

HQ features, reports to be improved. Technical support should be required improvements.

Reactie GOFRUGAL Technologies

2 jaar geleden

Dear Mr Anand Kumar, We'd just like to thank you for taking the time to write this review. We will reach you out and have a direct discussion on the limitations and the reports to be improvised.

Shaikh
Owner in India
Fabricage van elektrische/elektronische producten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Sams

5,0 2 jaar geleden

Opmerkingen: Ok

Pluspunten:

Security and reports gst but it is easy to operate

Minpunten:

It promised me a picture to be added to the quotes which is pending and returning a damaged item or under warranty is a issue

Reactie GOFRUGAL Technologies

2 jaar geleden

Dear Mr Shaik, Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Kalyani
Retail chain in India
Detailhandel, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good

3,0 2 jaar geleden

Opmerkingen: Customer support not apt, unable to reach the team.
Feeling tired of unsolved queries
Live chats are going on for long, quick solutions look magical to me now.
Or I am not sure if I am spending too much time with your software and coming across more problems

Pluspunten:

Hq is a much needed feature for a retail chain like ours for consolidated figures. Great help in micro management

Minpunten:

Mismatch of data between hq and pos Unable to get rid of inactive data hence perfomance issue and long loading

Reactie GOFRUGAL Technologies

2 jaar geleden

Dear Ms Kalayani, We'd just like to thank you for taking the time to write this review. We feel sad by going through the comments, our team member will reach you and update the plan of action on the feedback shared from your side. Assuring you best of services.

pardeep
PROPRIOTOR in India
Farmaceutica, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Data Security,Easy tools to converted Year end beginning

5,0 vorig jaar

Opmerkingen: good

Pluspunten:

Sales ,purchase,credite note, debit note, ledger

Minpunten:

data security, easy help through mail chat

Ravindran
OWNER in India
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Feedback

5,0 3 jaar geleden

Opmerkingen: I am happy with the investment made on GOFRUGAL Software

Pluspunten:

Ease of doing transactions and Customer support is extremely good!

Minpunten:

Nothing in Particular . Over all experience is good and encouraging

Sunil
Proprietor in India
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Best software without support

5,0 3 jaar geleden

Opmerkingen: Developed best software but unfortunately without proper support system.

Pluspunten:

Easy to use, many features and options, constant development, easy to make little changes as per our need, multi company billing,

Minpunten:

Software is very good but no one available to teach or guide how to use it throughly. Even in chat they will tell our team will contact you but no one call back. Even they close the ticket without completely solving the problem so I need to reopen it. Gofrugal should try to understand their individual customer's need and guide them to develop their customer's business.

Reactie GOFRUGAL Technologies

2 jaar geleden

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings

Aaditya
MD in India
Farmaceutica, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

PRODUCT AND SUPPORT

5,0 2 jaar geleden

Opmerkingen: I am very much happy with Gofrugal product with customer service and they are providing the help document with videos.

Pluspunten:

I am using the software more then 10 years and its very useful for billing and accounts with GST upload.Very much useful for find the purchase order and make use to place order

Minpunten:

We are almost using all the module i dont have any particular so its good

Reactie GOFRUGAL Technologies

2 jaar geleden

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Fabricage van elektrische/elektronische producten, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Gofrugal | A Truely POS

5,0 2 jaar geleden

Opmerkingen: Gofrugal | A Truely POS, user friendly software

Pluspunten:

easy to use good customer support friendly behavior of tech support members Cheap in cost Inventory management E invoice feature is good and easy to use

Minpunten:

no phone support, need edit option in transfer out screen but overall experience with this software is good for us !

Reactie GOFRUGAL Technologies

2 jaar geleden

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Mohammed
Partner, Fams Supermarket, Ambur in India
Supermarkten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Gofrugal features are very easy to use and can using instantly without training

5,0 vorig jaar

Opmerkingen: We are really very happy with the service and the features

Pluspunten:

Gofrugal features can be used with zero training with a person with minimal skill set, we can manage all the functionalities from purchase to sales, inventory management with mobile tools in a simplified manner.

Minpunten:

Nothing major as we are serviced with all the required features

Nitesh
Co Founder in India
Import en export, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Good software, but lacks customization & prompt solving of issues

3,0 2 jaar geleden

Opmerkingen: Good. But can be far better.

Pluspunten:

It has good reports, integration with business functions.

Minpunten:

It lacks integration with online business, online websites

Reactie GOFRUGAL Technologies

2 jaar geleden

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings

Sekandi
MD in Oeganda
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Managing Director

5,0 3 jaar geleden

Opmerkingen: I have been using this software since 2014 to date, but and its proven to be the best software in the world

Pluspunten:

Usability and functions , good customer support, currency compatibility in every country

Minpunten:

The software is easy to learn and use, has good customer support and security features

Reactie GOFRUGAL Technologies

2 jaar geleden

Thanks, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!

Harshal
Manager Retail Operations in India
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Review from Vivante Foods

4,0 3 jaar geleden

Opmerkingen: User friendly Software .
But we feel those customers who have been using the software for years they should be given a free training and informed new features .
We will not know unless someone tells us the new additions

Pluspunten:

Interface with Rpos to HQ. HQ can give us real time info

Minpunten:

We should be informed about new features .

Reactie GOFRUGAL Technologies

2 jaar geleden

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

Sathyamurthy
DX Operation in India
Farmaceutica, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Improments

3,0 3 jaar geleden

Opmerkingen: Good

Pluspunten:

Reduced time consuming of to place the order and generate invoices within business SLA

Minpunten:

We are expecting customer support and product enhancement as per business requirements

Reactie GOFRUGAL Technologies

2 jaar geleden

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Bhavesh
Proprietor in India
Kleding en mode, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A must for any business & easy to use.

4,0 2 jaar geleden

Pluspunten:

The process to integrate is seamless & support team is quick to response. We have been associated with gofrugal for past 7+ years. We've seen continuous addition of new features.

Minpunten:

I wish the integration of our offline with online store would be possible. If yes, then should be seamless & bit economical.