GoFrugal reviews

Bang for your buck!

Opmerkingen: Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.

Pluspunten:

The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.

Minpunten:

No cons so far. However I have to populate this field.

GoFrugal is the Best

Opmerkingen: Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS.

Pluspunten:

There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.

Minpunten:

I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.

Incredible

Pluspunten:

Ease of use , great customer service Thanks

Minpunten:

All ok , covers every aspect correctly .

disappointment from the unsatisfactory level of service

Opmerkingen: Stock management Locationwise

Pluspunten:

There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.

Minpunten:

We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution. We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution. 1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated. (All expense services stopped and we are almost running to a week since i raised the issue) 2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the normal user account. In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period. We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.

My Experience with Gofrugal

Opmerkingen: Gofrugal is everything the future needs to evolve especially in business. These people are so fast, they are so focused on supporting u right from the start to completion. Sriram gave me an immediate call, Suba was very and is supportive all the way she seems in command and in service at the same time.. , just like a business mother , and when it came to installations and technical related needs ,there's this guy called [sensitive content hidden].. he entered my machine like a ninja turtle and did almost everything that i didn't understand according to my demands , he works as he shows u how to and the whole process became so easier than I expected. Gofrugal makes u feel at home though u at work. When I found it, I found everything I ever needed in a software. I can't forget to mention at a point when I felt I had disturbed these people to the maximum but they never minded and they kept calm, not bothered at all and together with me till now. Gofrugal is so vast and I have realised that with it, am gonna move mountains and open doors for me and doors for different businesses. This is a tool compatible with almost every kind of business , just name it. I therefore testify that whatever I've written here is absolute truth and no bias.

Pluspunten:

Its fast, meets almost all business needs. Its flexible. The Gofrugal team is very supportive. My team which i work with [sensitive content hidden] are doing a very great job

Minpunten:

What can I say? Can i say something that does not exist?

Fast updates on government mandates and custom requirements.

Opmerkingen: Safe and Good.

Pluspunten:

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

Minpunten:

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.

Software for chain stores

Opmerkingen: Good product

Pluspunten:

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

Minpunten:

Pos application can be faster little more

Best software for retail

Opmerkingen: User friendly , fast working and easy learn and best to train any one

Pluspunten:

Billing easy to do , inventory management is very good and User friendly

Minpunten:

Gosecure due to multi data- base so I am unable to use

Suam Hardware Ltd With Gofrugal

Opmerkingen: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Pluspunten:

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Minpunten:

No customer reward program on the Android app but soon it will be worked on

Based on short experience of 6 months

Opmerkingen: Overall experience has been pleasant, certainly there have been issues with the product delivery & query management but overall the experience has been satisfactory.

Pluspunten:

Purchase entry, billing and integration with several sales channels.

Minpunten:

Accounting management should have been simpler. To use accounting module one need to have good understanding of accounting.

Easy to use feature packed software within budget

Pluspunten:

The first benefit one will notice while using this software is its ultra short learning curve with easy to use features and a host of options to choose from. This is just the beginning, pros also include good support from their assure care team and a timely resolution of of the reported issues in most of the cases. There is also an added benefit of development support for any customisation or personalisation requirements. The HQ portal consists of a host of analytics and reporting tools to ease MIS and business intelligence needs.

Minpunten:

With all the the benefits and features currently offered I feel there is still scope of improvement by adding up to the existing ones. Many other competitors in this segment of retail ERP is strategically partnering with many a lot of third parties to offer free integration from the ERP end. A similar list of strategic partnerships with Gofrugal is hopefully under development or yet to be developed. Focusing on this area may have a positive impact on customer satisfaction as well as business development.

Sunrisecitygroup

Opmerkingen: Retail easy/ RPos is excellent software having remarkable reports & features.
HQ software having so many difficulties & missing field of reports etc.
Due to the HQ integration the add on product features are not functioning properly. So we discontinued the add on products.
Real time technical support also need improvements.
ALR renewal support especially [SENSITIVE CONTENT HIDDEN] provided excellent & wonderful support.

Pluspunten:

Retail easy having excellent features, but HQ having lot of limitations.

Minpunten:

HQ features, reports to be improved. Technical support should be required improvements.

Sams

Opmerkingen: Ok

Pluspunten:

Security and reports gst but it is easy to operate

Minpunten:

It promised me a picture to be added to the quotes which is pending and returning a damaged item or under warranty is a issue

Good

Opmerkingen: Customer support not apt, unable to reach the team.
Feeling tired of unsolved queries
Live chats are going on for long, quick solutions look magical to me now.
Or I am not sure if I am spending too much time with your software and coming across more problems

Pluspunten:

Hq is a much needed feature for a retail chain like ours for consolidated figures. Great help in micro management

Minpunten:

Mismatch of data between hq and pos Unable to get rid of inactive data hence perfomance issue and long loading

Data Security,Easy tools to converted Year end beginning

Opmerkingen: good

Pluspunten:

Sales ,purchase,credite note, debit note, ledger

Minpunten:

data security, easy help through mail chat

Feedback

Opmerkingen: I am happy with the investment made on GOFRUGAL Software

Pluspunten:

Ease of doing transactions and Customer support is extremely good!

Minpunten:

Nothing in Particular . Over all experience is good and encouraging

Best software without support

Opmerkingen: Developed best software but unfortunately without proper support system.

Pluspunten:

Easy to use, many features and options, constant development, easy to make little changes as per our need, multi company billing,

Minpunten:

Software is very good but no one available to teach or guide how to use it throughly. Even in chat they will tell our team will contact you but no one call back. Even they close the ticket without completely solving the problem so I need to reopen it. Gofrugal should try to understand their individual customer's need and guide them to develop their customer's business.

PRODUCT AND SUPPORT

Opmerkingen: I am very much happy with Gofrugal product with customer service and they are providing the help document with videos.

Pluspunten:

I am using the software more then 10 years and its very useful for billing and accounts with GST upload.Very much useful for find the purchase order and make use to place order

Minpunten:

We are almost using all the module i dont have any particular so its good

Gofrugal | A Truely POS

Opmerkingen: Gofrugal | A Truely POS, user friendly software

Pluspunten:

easy to use good customer support friendly behavior of tech support members Cheap in cost Inventory management E invoice feature is good and easy to use

Minpunten:

no phone support, need edit option in transfer out screen but overall experience with this software is good for us !

Gofrugal features are very easy to use and can using instantly without training

Opmerkingen: We are really very happy with the service and the features

Pluspunten:

Gofrugal features can be used with zero training with a person with minimal skill set, we can manage all the functionalities from purchase to sales, inventory management with mobile tools in a simplified manner.

Minpunten:

Nothing major as we are serviced with all the required features

Good software, but lacks customization & prompt solving of issues

Opmerkingen: Good. But can be far better.

Pluspunten:

It has good reports, integration with business functions.

Minpunten:

It lacks integration with online business, online websites

Managing Director

Opmerkingen: I have been using this software since 2014 to date, but and its proven to be the best software in the world

Pluspunten:

Usability and functions , good customer support, currency compatibility in every country

Minpunten:

The software is easy to learn and use, has good customer support and security features

Review from Vivante Foods

Opmerkingen: User friendly Software .
But we feel those customers who have been using the software for years they should be given a free training and informed new features .
We will not know unless someone tells us the new additions

Pluspunten:

Interface with Rpos to HQ. HQ can give us real time info

Minpunten:

We should be informed about new features .

Improments

Opmerkingen: Good

Pluspunten:

Reduced time consuming of to place the order and generate invoices within business SLA

Minpunten:

We are expecting customer support and product enhancement as per business requirements

A must for any business & easy to use.

Pluspunten:

The process to integrate is seamless & support team is quick to response. We have been associated with gofrugal for past 7+ years. We've seen continuous addition of new features.

Minpunten:

I wish the integration of our offline with online store would be possible. If yes, then should be seamless & bit economical.