Alora Home Health reviews

Alora Review

Opmerkingen: Excellent customer service.

Pluspunten:

User friendly. Less paper. Improved time management. Variety of reports. Improved revenue stream.

Minpunten:

A few bugs in the beginning stages of implementation. Overall, the process went smoothly.

Top Performing Home Health Care Solution

Opmerkingen: I would describe my overall experience as a win.
Alora Home Health has been and still is one of the top performing home health care solutions. I advise that new organizations start with Alora as less training will be needed and it is affordable, while still having the might to manage the organization collectively.
The management of skilled and non-skilled care is one of the most important features Alora has to offer.
Problems solved: The need for one collective platform, the need to manage all components and staff, the need for fair pricing and support.

Pluspunten:

- Management of all components of home health care. - Affordable, fair price. - Learn to use in a reasonable amount of time. Arranged in a very practical way. - Beneficial to supervisors, caregivers, and patients both individually and collectively. - Scheduling and time management. - Documentation and E-Signatures. - Management of skilled and non-skilled care. - Management of workflows, paperless and efficient. - Accept medicaid and medicare. - Management of billing and invoicing. - EVV included. - Support is above and beyond.

Minpunten:

- Missing features/feature quality: scheduling, notes, charts, lists and databases. Notification settings are standard, vital information has been lost or overlooked. - Some nurses and home care staff needed training in order to correctly use each and every feature. - Missing updates that other companies implemented years ago. - Complaints were heard but were not addressed.

Disappointed User

Opmerkingen: Disappointing

Pluspunten:

Our nurses and Home Health Aides find it easy to navigate. We have developed training courses to help our new staff orient to the program with the help of AloraPlus integrative videos.

Minpunten:

We completed our contract with Alora Plus during the second quarter of 2020. We were sold on the fact that EVV would be an easy process for New Jersey agencies as stated on your website. This was also stated by the sales rep who walked us through the presentation of the system. This has been clearly false advertisement. Alora Home Health Software had not began to set up programming for New Jersey integration until July of this year. According to the Alora's customer service reps there have been New Jersey agencies that have been forced to restart there whole software process with other companies due to this false advertisement.Until this day this issue has still not been resolved.

Alora Review

Opmerkingen: The customer service is amazing!!! Overall, a very affordable program if you have multiple agencies and are in the start up phase.

Pluspunten:

I like that you can do both home care and home health with this software

Minpunten:

The software does not instantly alert administration when caregivers are late or don't clock in or out of a scheduled shift. Administration has to look through each schedule manually to determine.

Alora

Opmerkingen: Alora has aided in coming into compliance with EVV and also with billing streamlining.

Pluspunten:

Alora seems to be well suited for visit to visit nurse charting. There is also nice flow from OASIS to Plan of Care. We have had occasional difficulty with times from visit notes not transferring to times on the scheduler upon completion of nursing visit notes. Overall, nursing is satisfied with Alora.

Minpunten:

Occasional "glitch", for example with visit times not flowing from note to scheduler.

Alora

Opmerkingen: Overall I think Alora Home Health is very useful and helpful in patient care coordination between multiple disciplines.

Pluspunten:

I like how easy it is to use and the flow of information to other tabs

Minpunten:

When you do have an issue it seems hard to get it resolved in a timely manner

Alora

Pluspunten:

I love how easy it is to navigate through Alora!

Minpunten:

Sometimes the updates aren’t the best, so you have to work through the issues.

Alora is the best product for small businesses to large businesses.

Opmerkingen: We started this system in the early stages of building our business. We have found that it is easy to use, not killing our bank account, and easily expands as our company grows. The customer service is very friendly, and works diligently to solve all issues.

Pluspunten:

Alora provides a great product. The medical records are easy to access, easy to use, and the customer service is spectacular.

Minpunten:

I don't have any negative issues at this time.

Alora Review

Opmerkingen: alora has been great to our agency and makes the user experience amazing.

Pluspunten:

I like the ease of access and simplified integration that the platform uses.

Minpunten:

There is not much that I don’t like about the software. The software is very efficient and well put together.

Streamlined software for easy charting.

Opmerkingen: Very good.

Pluspunten:

Easy to use software for daily charting.

Minpunten:

Complicated process in the beginning to start.

Thus far, my experience with Alora has been overall very good.

Pluspunten:

I am a fairly new user with lots of learning ahead of me. At this point of use with our new company, the software has been user-friendly and seems to be very comprehensive in the home care field. The best thing thus far has been the help/support I have received. They have been extremely helpful with resolving some issues and training, as well as with answering questions in a friendly and prompt manner. They have not only helped resolved what I felt like were some big issues but have also taken the time on several occasions to teach me. Our rep is very patient and personable. When it comes down to it, in my opinion, all the home care software out there is similar, for the most part, with varying degrees of bells and whistles, as well as price. Besides price, the thing that sets software vendors apart is the support staff who work with the agencies using the software. Alora has a really good team, and I think that will build on their reputation in a very positive way. I also like how Alora will listen to users that have suggestions to make something easier or better with the software and then sometimes make changes/updates to accommodate. It gives the users a sense of teamwork - that Alora is always trying to make the software better for its users, not just customers with no voice. I like how Alora is constantly updating and sending the updates to the users. I also like the ability to open so many windows from a single window that I'm in to check information, etc. This is very helpful and useful. I really like the scrubbing tool! I think the price is reasonable. I am hoping it stays that way. The more I use the software and learn its capabilities, the more I like it.

Minpunten:

The biggest issue up to this point is that the system seems to crash a lot when I have entered and completed a 485 then go to print. I have lost all data more than once when this happened which was frustrating. I have now learned to hit the save button before I try to print. It still crashes at times, but when I reopen the software, the 485 is there.

Administrative assistant/ Office manager/ Billing Manager

Opmerkingen: On the Classic Version we do not have a place to put comment when the patient has a change on the profile.
For the New Web version on the Oasis there is no name and date the person who made change on the Oasis.

Pluspunten:

Alora is easy software to use, to access and manage with the help of the windows that the programmer created for the client to be able to use. This software gives opportunity to any user whatever the level of computer knowledge to use it without worrying about the improvement of the work; you do not try to think too much to do the work. It is software that does not require much computer knowledge for its use. It is software that accepts the whole level of study to use it.

Minpunten:

What concerns me the most after the webinar training there are no certificates provided to encourage all those who have taken the training that will allow the motivation and the participation of the user to follow the software update and some changes rules from CMS

Great software!

Opmerkingen: The support team works hand on hand with you to resolve any technical issues you may have. The team are very compassionate about their job, great work ethics.

Pluspunten:

Love the support that the team offers to solve any issues or confusions. Love the clinical documents available to our team!

Minpunten:

Everything about this software is completely fine.

Rn user

Opmerkingen: Very productive and helpful

Pluspunten:

User friendly and easy to use especially the schedule and communication part of the site makes the home health agency successfully.

Minpunten:

Accessing information in different ways sometimes very confusing when you have multiple choices .

Alora is non-interactive

Pluspunten:

We do not like this product at all. We do not feel that the program is intuitive. Support is poor and not timely.

Minpunten:

The product is set up by task, instead of set up by client chart. The point of care tablet use is frustrating and time consuming. To chart on a nursing note, or any type of form, put the client name in, choose the correct client. If a medication needs to be added, close the nursing note, choose the med profile, type in client name, choose the client, add the med. Close the med, go back to nursing notes, type the client name ... and so on. If the schedule is set up for a Monday, and you go into that visit and change the visit to Tuesday, the schedule does not update. You have to physically move the visit. Reports are poor. We recently had a CHAPS survey and they wanted to see the Transfer Summary for a patient hospitalized. No such thing in this software. When you call support, they rarely pick up the phone. Even though the issue is usually a question for IT, they will not let you speak with IT. They give IT the message and get back to you.

Alora Review

Opmerkingen: Good

Pluspunten:

Once we learn the program, it is pretty easy to navigate.

Minpunten:

Too many tabs to use and can become confusing where to navigate. There is not anything in written form for us to refer to when we have questions.

Alora Love

Opmerkingen: We love it. We're glad we switched while we were small because switching now would be a ton of work.

Pluspunten:

We initially looked into Alora so we could switch from paper charting to computer charting. I chose it because I like the way the nurse note is organized. We were also happy to be able to have patient files, employee files, scheduling and billing all in one place.

Minpunten:

The admission assessment is 35 pages long.

Mostly Good!

Pluspunten:

Easy to use and set-up is nice. I that thing carry over from one chart to the next or one note to the next.

Minpunten:

That sometimes it runs slow or boots up off. But you can usually log back on and start where you left off. Sometimes it takes more than one try to upload something into EHR.

User friendly program

Pluspunten:

The program is user friendly. With no training at all, I was able to navigate the system with ease.

Minpunten:

Not always able to easily add features our company needs such as tracking falls, infections, or any other identified QA such as ER visits.

The Personal Touch

Opmerkingen: When starting the agency many years ago, software was one of the decisions I was most nervous about. So glad I went with Alora!

Pluspunten:

Intuitive; excellent customer support; receptive to requests for modifications; value for money. Love it!

Interesting and educational.

Opmerkingen: You've got a great support team who always have been able to help, eitheir they know the answer or don't!

Pluspunten:

I think this software is esay to use. It's the inly software for home care I've used as I'm new to the industry, and pretty fast I was able to handle myself in it.

Minpunten:

The introduction of Alora Plus hasn't been very smooth. There are some functions, specially reports which don't work in Plus or Classic. Also the interface, for certain things I prefer Classic and for others I prefer Plus.

Great customer service

Pluspunten:

Easy to use. If I have question or need help with a issue can contact Rachel and if she can't help me at that time she can give me a time she will be available to call and settle my issue. Very good customer service. Thank you

Minpunten:

All orders, visit notes ect. needs to have patient ID number on every page. With CMS requesting ADR's and I'm mailing copies of episode to them, I find myself having to manually add the patient ID number to these pages which can be very time consuming.

Director of Business Development and Clinical Services

Opmerkingen: We recently decided to go with Alora and so far it's impressive. I would say it is very user-friendly and offers so much more than others. We spent several months looking for several software companies and all options and Alora was among the top that was a complete system. One other company that is very well known actually had fewer features and way more money. For homecare, this is by far the best choice.

Pluspunten:

The set-up and support to get started are extremely easy and fairly short process. User-friendly for the staff of all levels. Great for billing, payroll, and scheduling.

Minpunten:

A little slow and not as well established with hospitals, doctors office, and discharge planners. It would be nice to have an interface with EPIC, PCC, and others or be familiar to those that use those systems.

New to Alora 2016

Opmerkingen: Alora has great training for our company. It does take time to get everyone one on board. Once the confusion is over everything runs great.

Pluspunten:

How easy Alora is to use. All clients charts are easy to read or find something in the chart. I like how you can give each person as much or as little access to Alora.

Minpunten:

A few customer Support members are not trained as well as others. When I get that person I'll hang up and call back, to get another team member. Don't like it take 4 hrs to get old logs due to if an attorney needs the ppr work that's to long.

It get's the job done.

Pluspunten:

The service personnel respond very quickly to queries. The software is easy to understand from a nurse's perspective in filling out OASIS and nursing documents. At the administration level, it's a little harder to understand, but the staff is always willing to assist.

Minpunten:

The product could have a much more robust error-checking system or verifying system. The text that builds the 485 from the OASIS documents has errors. This reviewer knows of programs that have more robust error and data scrubbers.