---
description: Ontdek de plus- en minpunten van Track-It! en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Track-It! - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [Track-It\!](/software/67028/track-it)

# Track-It\!

Canonical: https://www.capterra.nl/software/67028/track-it

Pagina: 1 / 4\
Volgende: [Volgende pagina](https://www.capterra.nl/software/67028/track-it?page=2)

> Volledig geïntegreerd Helpdesk-systeem voor kleine tot middelgrote bedrijven dat betaalbaar is en eenvoudig te installeren, configureren en gebruiken.
> 
> Oordeel: score van **4.0/5** door 77 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

-----

## Overzicht

### Wie gebruikt Track-It\!?

Helpdesk en IT Asset Management-oplossing voor alle bedrijven met functies zoals het aanmaken van tickets, geautomatiseerde e-mails, prioritering, meldingen/escalaties, rapportage en meer.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.0/5** | 77 Reviews |
| Gebruiksgemak | 4.1/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.1/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 3.9/5 | Gebaseerd op alle reviews |
| Functies | 3.9/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: BMC Software
- **Opgericht**: 1998

## Commerciële context

- **Beginprijs**: US$ 995,00
- **Prijsmodel**:  (Gratis proef)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Duits, Engels, Frans, Portugees, Spaans
- **Beschikbare landen**: Australië, Brazilië, Canada, Duitsland, India, Mexico, Verenigd Koninkrijk, Verenigde Staten

## Functies

- Aanpasbare branding
- Alerts/Escalation
- Analytics
- Beheer van IT-assets
- Beheer van Service Level Agreements (SLA's)
- Geautomatiseerde routing
- Incidentenbeheer
- Kennisbankbeheer
- Kennisbeheer
- Priorisering
- Rapportage en analyse
- Veranderingsbeheer
- Zelfserviceportal

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software)

## Gerelateerde categorieën

- [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software)
- [Servicedesk software](https://www.capterra.nl/directory/31027/service-desk/software)
- [ITSM-software](https://www.capterra.nl/directory/30676/itsm/software)
- [IT-asset management software](https://www.capterra.nl/directory/30077/it-asset-management/software)
- [Knowledge Base Software](https://www.capterra.nl/directory/32454/knowledge-base/software)

## Alternatieven

1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3409 reviews)
2. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Freshservice](https://www.capterra.nl/software/132997/freshservice) — 4.5/5 (685 reviews)
4. [Zoho Desk](https://www.capterra.nl/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
5. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Reviews

### "I have worked for more than 4 years with the application and it is very useful to classify incidents" — 4.0/5

> **Italo** | *22 maart 2018* | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: The knowledge database is very broad, it is very good to classify types of incidents and to measure the productivity of the work team.
Its cost is not very high
> 
> **Minpunten**: Apparently there is no version for Android or IOS, sometimes I think the application is a bit slow and the design is a little outdated.
> 
> Good control of the Helpdesk department management and reporting

-----

### "Simple UI Ticketing Tool with Rooms for Improvement" — 4.0/5

> **Agus** | *11 mei 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: Simple interface making it easier to focus, and many options to customize the ticket arrangement. You can respond your ticket(s) via email.
> 
> **Minpunten**: Non-friendly UI, display not easy to navigate making it hard to find nor manage tickets.
> 
> This ticketing tool helps you get the job done efficiently when properly set up. The UX/UI could be better.

-----

### "Track-It is Simple and Not for Everyone" — 3.0/5

> **Geverifieerde reviewer** | *31 mei 2024* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 5.0/10
> 
> **Pluspunten**: It is simple to use, and fairly easy to manage and is well suited for small business needing to track and escalate changes, support and documentation for resolutions that happen often.
> 
> **Minpunten**: It is not as scalable as some other solutions. It works well for what it is, but it also has limited options for integrations, and also in the self-service portal area it is very basic.

-----

### "Great Helpdesk Ticketing Software" — 4.0/5

> **Adam** | *21 november 2024* | Chemicaliën | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: I really liked the ease of use and all of the functionality provided
> 
> **Minpunten**: Some tasks seemed more cumbersome then they should have been

-----

### "GUI" — 4.0/5

> **Sarvesh** | *11 oktober 2018* | Biotechnologie | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: interface is overall  good and user friendly
> 
> **Minpunten**: performance is poor over the time need so optimization techniques for DB
> 
> Great

-----

Pagina: 1 / 4\
Volgende: [Volgende pagina](https://www.capterra.nl/software/67028/track-it?page=2)

## Links

- [Bekijk op Capterra](https://www.capterra.nl/software/67028/track-it)

## Deze pagina is beschikbaar in de volgende talen

| Locatie | URL |
| de | <https://www.capterra.com.de/software/67028/track-it> |
| de-AT | <https://www.capterra.at/software/67028/track-it> |
| de-CH | <https://www.capterra.ch/software/67028/track-it> |
| en | <https://www.capterra.com/p/67028/Track-It/> |
| en-AE | <https://www.capterra.ae/software/67028/track-it> |
| en-AU | <https://www.capterra.com.au/software/67028/track-it> |
| en-CA | <https://www.capterra.ca/software/67028/track-it> |
| en-GB | <https://www.capterra.co.uk/software/67028/track-it> |
| en-IE | <https://www.capterra.ie/software/67028/track-it> |
| en-IL | <https://www.capterra.co.il/software/67028/track-it> |
| en-IN | <https://www.capterra.in/software/67028/track-it> |
| en-NZ | <https://www.capterra.co.nz/software/67028/track-it> |
| en-SG | <https://www.capterra.com.sg/software/67028/track-it> |
| en-ZA | <https://www.capterra.co.za/software/67028/track-it> |
| es | <https://www.capterra.es/software/67028/track-it> |
| es-AR | <https://www.capterra.com.ar/software/67028/track-it> |
| es-CL | <https://www.capterra.cl/software/67028/track-it> |
| es-CO | <https://www.capterra.co/software/67028/track-it> |
| es-CR | <https://www.capterra.co.cr/software/67028/track-it> |
| es-DO | <https://www.capterra.do/software/67028/track-it> |
| es-EC | <https://www.capterra.ec/software/67028/track-it> |
| es-MX | <https://www.capterra.mx/software/67028/track-it> |
| es-PA | <https://www.capterra.com.pa/software/67028/track-it> |
| es-PE | <https://www.capterra.pe/software/67028/track-it> |
| fr | <https://www.capterra.fr/software/67028/track-it> |
| fr-BE | <https://fr.capterra.be/software/67028/track-it> |
| fr-CA | <https://fr.capterra.ca/software/67028/track-it> |
| fr-LU | <https://www.capterra.lu/software/67028/track-it> |
| it | <https://www.capterra.it/software/67028/track-it> |
| nl | <https://www.capterra.nl/software/67028/track-it> |
| nl-BE | <https://www.capterra.be/software/67028/track-it> |
| pt | <https://www.capterra.com.br/software/67028/track-it> |
| pt-PT | <https://www.capterra.pt/software/67028/track-it> |

-----

## Gestructureerde gegevens

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Nederland","address":{"@type":"PostalAddress","addressLocality":"Amsterdam","addressRegion":"NH","postalCode":"1101","streetAddress":"De Entree 79 1101 BH Amsterdam Nederland"},"description":"Capterra Nederland helpt miljoenen mensen om de beste bedrijfssoftware te vinden. Met reviews, scores, infographics en het meest uitgebreide overzicht van bedrijfssoftware.","email":"info@capterra.nl","url":"https://www.capterra.nl/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.nl/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra_NL/","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.youtube.com/channel/UCjbsogwKUrJcUHRpSQvRo6g"]},{"name":"Track-It!","description":"Volledig geïntegreerde helpdesk en IT Asset Management-systeem, ontworpen voor kleine tot middelgrote bedrijven als betaalbare optie, eenvoudig te installeren en configureren en gemakkelijk te gebruiken. Track-It! omvat modules voor helpdesk, middelenbeheer, verandermanagement, inkoop, zelfbediening, dashboards, rapportage, SLA's, bedrijfsregels en meer.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9d9714c3-9e4b-4c47-825e-302e525b2f87.png","url":"https://www.capterra.nl/software/67028/track-it","@id":"https://www.capterra.nl/software/67028/track-it#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.nl/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":77},"offers":{"price":"995","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.nl/software/67028/track-it#faqs","@type":"FAQPage","mainEntity":[{"name":"Wat is Track-It!?","@type":"Question","acceptedAnswer":{"text":"Volledig geïntegreerde helpdesk en IT Asset Management-systeem, ontworpen voor kleine tot middelgrote bedrijven als betaalbare optie, eenvoudig te installeren en configureren en gemakkelijk te gebruiken. Track-It! omvat modules voor helpdesk, middelenbeheer, verandermanagement, inkoop, zelfbediening, dashboards, rapportage, SLA's, bedrijfsregels en meer.","@type":"Answer"}},{"name":"Wie gebruikt Track-It!?","@type":"Question","acceptedAnswer":{"text":"Helpdesk en IT Asset Management-oplossing voor alle bedrijven met functies zoals het aanmaken van tickets, geautomatiseerde e-mails, prioritering, meldingen/escalaties, rapportage en meer.","@type":"Answer"}}]},{"@id":"https://www.capterra.nl/software/67028/track-it#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Startpagina","position":1,"item":"/","@type":"ListItem"},{"name":"Helpdesk software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Track-It!","position":3,"item":"/software/67028/track-it","@type":"ListItem"}]}]}
</script>