eviivo reviews

Simple to use. Value for money.

Opmerkingen: 99% of the time it works flawlessly. Good support but not the fastest in responding to queries.

Pluspunten:

Simplicity. There is a free trial!! Their preauthorisation of credit cards is a key feature leading to us staying with them. It will flag failed cards I your booking calendar allowing you to cancel via booking.com if card not update within 24 hours. This feature saves money and offsets the cost of the software as failed cards have a much higher no show rate.

Minpunten:

Outages - system has had a number of outages I last two years one of which lasted over 12 hours making processing payments for departing guests impossible via the system. Bookings received via OTAs impacted and needed to be verified. Outages are a concern and have triggered my review if alternative platforms.

Eviivo does what I need it to do

Opmerkingen: eviivo was not easy to get up and running in my opinion. There are still things I don't understand. However, the chat feature enables me to get timely answers to my questions and the customer representatives are friendly and helpful. I haven't found eviivo to be responsive to phone calls or emails. A lot of the problem is due to my not knowing how to input information - set up rates, promotions, etc. but in the end the struggle was worth it. The system has been running smoothly for over a year now and I am happy with it.

Pluspunten:

In my opinion, syncing calendars is the most valuable aspect of the eviivo software. I no longer need enter reservations on multiple platforms as they come in - thus alleviating worry about double bookings. Also, I like having the financial reporting and calendars available for three properties in one place. I like having an historical record of guest information and reservations.

Minpunten:

The learning curve was pretty steep and very stressful for me. My old software, Webervations, ended and I had to find software to takes its place. It took a long time to get eviivo operating the way it should. eviivo uses terms and wording that is European centric. Room titles and descriptions are not expressed in terms that would be typical for American travelers. Also eviivo does not permit syncing VRBO calendar, so my VRBO reservations must be manually entered on eviivo.

Robust, Comprehensive Features and Easy To Use

Opmerkingen: Booking/Diary and Content integration with all the primary OTA's is both efficient and very time-saving for a busy owner/operator. Eviivo's Customer Service is excellent and a key differentiator cf their competitors.

Pluspunten:

Relatively easy to us for PMS and Channel Management software, very reliable and supported by excellent customer service: By phone, chat and via informative webinars.

Minpunten:

Form design and printing options are somewhat limited, and the basic reporting function is somewhat 'basic'. Though there are add-on, chargeable features which are far more comprehensive.

Eviivo has been Very Harmful to our Business since Going Live

Pluspunten:

There are some useful software features to optimize OTA listings. Being able to manage multiple properties from one account is helpful.

Minpunten:

Eviivo has been very harmful to our business since our Go Live date on 1/28/19. We expected that the Go Live process wouldn't be perfect, but their complete lack of customer support and communication concerning very urgent issues is unacceptable. Our properties are actively losing revenue every day this continues. Our customer service is suffering. We are unable to complete accounting reports and prepare monthly tax liabilities. For a company whose self-proclaimed mission is "to champion the independent sector and help small hotels, B&Bs, and accommodation providers succeed online", it is unsettling that our repeated requests for technical support have gone ignored. By limiting their clients' ability to govern their own account settings, Eviivo has made itself essential in this process. Not responding to support requests or even acknowledging them is simply unacceptable. The magnitude of the switchover from ReZovation is irrelevant; Eviivo imposed this deadline on its customers, not the other way around. The setup process was focused on making sure our properties were optimized for OTA searches rather than ensuring that our understanding of the process was clear. Most of the initial calls were a checklist to make sure we had pictures uploaded and amenities selected. Eviivo did not mention that we wouldn't be able to access something as fundamental as a Revenue Report or Occupancy Report without upgrading to the premium subscription rates. Eviivo does not understand their clientele; proactive customer service and guest recovery are important factors that differentiate small hotels from the large brands. Support isn't even available after business hours-- their business hours, not ours. Eviivo's website states that they have a guaranteed 24hr turnaround for their Support Query. Our guarantee has not been met several times over. Eviivo's indifference is inexcusable.

Eviivo - a great PMS for managing 2 bedroom room cottages or 100+ room hotels

Opmerkingen: I chose Eviivo from a shortlist of maybe half a dozen products when I started out three and a half years ago now and I've grown my business on the back of it. The support during the pandemic of 202/21 was exceptional too. And the price has been a constant too, which is really nice. To be honest, I can't imagine being without Eviivo now.

Pluspunten:

The support. It's second to none. You don't need it often, but when you do it's there for you.

Minpunten:

To be honest I can't think of any features I don't like about Eviivo. And I rarely think of improvements that could be made to it (although I do sit up and take notice when Eviivo bring out improvments). I suppose I could cite the fact that there isnt a facility within the software where users can suggest improvements (or not one I've found anyway). Also, Eviivo don't have an affiliate scheme which is a pity, otherwise I'd probably be even more pro Eviivo than I am already!

Great product

Opmerkingen: Eviivo is our main business tool. Without it we would have to manage our bookings and payments on a variety of different software. Eviivo simply makes it simple.

Pluspunten:

One calendar to view all our bookings - that's brilliant! One place to update our property information, again brilliant. Alert messages when someone books or cancels is helpful too. The support i received from [sensitive content hidden] when setting up Eviivo was truly exceptional. When the going got tough and the questions got stupid, he never faltered but politely and promptly responded. When there was an issue relating daily rates that he could not solve instantly, he sought technical assistance and came back to me with the answer and solution. He was just so helpful throughout and even worked with me in English language. Hard to fault him!

Minpunten:

Having to amend OTA websites and accounts as well as Eviivo is a pain. Maintaining accounts with VRBO, Booking, AirBnB etc is difficult. This is not really a fault of Eviivi i know.

Good customer support

Opmerkingen: Helps us centralize the management of our hotel

Pluspunten:

The Live Chat support is fairly quick and helpful. There are also lots of resources to learn how to use the software and free classes to learn with an expert.

Minpunten:

1. It would be beneficial if eviivo had a dedicated account manager for users to contact direct for that added personal support. 2. More third party integrations / a site where users can vote and see upcoming integrations to be added to eviivo.

My review

Opmerkingen: Generally a good experience apart from the avbove mentioned points

Pluspunten:

In general relatively easy to use and stable. No serious problem so far which is the basis for this type of product

Minpunten:

- Sometimes a bit sow- I requested an alternative way of displaying the availability on the web but so far no response - messages to customers could a little bit more modern and flexible (pictures, titles...)

Many problems with payment online

Pluspunten:

It is very easy to use, many options, good price

Minpunten:

there is a payment system to be implemented, with an elderly customers it is a problem to take payments online. While it is no longer possible to take money for No Shows

Mainly great but some issues

Pluspunten:

I'm a big fan on the whole, it makes everything much easier.

Minpunten:

The issues integrating with Booking.com and the emails not going out to Airbnb guests

Very User Friendly

Opmerkingen: I was using it daily until COVID19 hit. Now I am getting a large amount of cancellations, but I am also blocking my calendar.

Pluspunten:

my initial training session was very important and over time - it is quite an easy system to use

Minpunten:

Nothing so far, but I do need to take the time and discover all that Eviivo does.

Eviivo recommendation

Opmerkingen: Great experience and such helpful support, made it easy to sit back and forget about it

Pluspunten:

It does what you need it to do and the service teams are always very helpful in filling in any gaps. I've used the software in my Guesthouse for 6 years and I'd have no hesitation in using Eviivo in my next business

Minpunten:

The RATES section always seemed to confuse me ... luckily the helpline was always there to put me right.

So Glad We Stayed!!!

Opmerkingen: We are another small property who was left without software when Expedia got rid off RezOvations. Saying that the transition was complete chaos and a nightmare with be a huge understatement. Eviivo was severely overwhelmed by having to migrate thousands of customers in such a short time without properly trained staff in the USA and with a platform foreign to our needs. Prior to the switch I already had lost confidence that Eviivo could offer us a smooth transition. Acting as quickly as I could, I tried to find other platforms and soon after realized how terrible this market is. After probably hundreds of hours researching, I quickly signed a contract with one of the main software companies in the USA. The day before we were supposed to switch over to them, I realized that this company didn't seem much better than Eviivo, so I pulled the plug and cancelled hours prior to the changeover. After a couple of months of headaches and disappointments, we are SO glad that we stayed with Eviivo. The booking engine is probably the best out there (besides one other that's obscenely expensive!) with larger pictures. Eviivo's interface with Google Hotels, Airbnb and the other major OTAs is pretty impressive and simple to use. The interface with the credit card payments, rate management, reporting and diary are pretty impressive. I cannot stress enough how wonderful their customer service is. The "chat" function is even available on Saturdays. We are very, very happy we stayed!!!

Pluspunten:

Amazing booking engine with larger pictures. Great interface with all the major platforms. Amazing reporting.

Minpunten:

It was a very difficult start. Training was non-existing other than some videos old and outdated with horrible audio.

Eviivo Review

Opmerkingen: It's ok from our end but our guests are not nearly as happy with it as they were with Webervations.

Pluspunten:

It accurately keeps bookings and I don't have to be concerned about double-booking units.

Minpunten:

- It doesn't track returning guests. - When quoting someone a price I have to manually add the room charge + tax to give them a quote from the Eviivo booking page. - Guests often miss the "guests" number when making their own reservations. - The program doesn't ask for "City" or "State" of guests so we have no idea where they are from. This has been a problem during the Covid-19 crisis. - It's nearly impossible to find a cancelled reservation. We have to know the guest's name. Please give an option to show a list of "Cancellation" to us with units, dates and names to choose from. - Room night charges are not shown on the "Charges" page. There is no way to see our guests' charges for each night in their reservation detail. - Our booking email sent from Eviivo when a guest books needs to show the unit at the top. Besides the date, the UNIT is the second most important piece of information we need.- - When a reservation is modified the guest needs an email confirmation. Eviivo should give us that option rather than make us manually find the email section and send one out. - The previous program, Webervations, allowed us to put a complete availability calendar in our website for each unit so guests could see when that cottage was available before going to the booking platform. - IN WEBERVATIONS GUESTS COULD BOOK THE SPECIFIC UNIT THEY WANTED WITHOUT SORTING THROUGH OTHER UNITS. MANY OF OUR GUESTS KNOW WHAT UNIT THEY WANT BUT NOW THEY CAN'T FIND OUT WHEN IT'S AVAILABLE.

Overall a quality product

Opmerkingen: I was looking for a channel manager solution for one of my friend who runs a small hotel which has 4 different rooms. We were getting bookings from Airbnb, Booking.com, Agoda, Expedia and having troubles to update each and every calendar manually. Especially during the high season. I was looking for the cheapest channel manager and the Xotelia was the one. They don't have many features but definitely, cater our requirement. Initially, setup was bit painful because we had to enter all existing bookings into an excel file and then upload. Most of other channel managers like SabeeApp.com had cool features like importing all existing bookings automatically so that we don't have to do a thing. But anyway once this painful setup is over, everything works as expected. We were having some troubles when sending rates and availability to Airbnb channel. Then found out Airbnb has some high restrictions, so due to that reason Xotelia was so buggy. But it is resolved now. Now my friend who runs the hotel receive an email every morning, which room is free today, to which room guests are going to arrive today and their phone no etc.... We don't use a PMS, but this channel manager works like a one. When it comes to Customer Support, I think they are having very few number of people so, if you make a skype chat you will probably get a reply on next date. The email support also takes time unless you bug them all the time like I do. We can forget that delay in customer support because we hardly have to use them after the initial integration. The only drawback I see in this system is this is not mobile friendly. Since this is a web-based system, this doesn't display nicely on your iPhone (I double in iPad as well). You have to have a laptop with you if you are doing changes every time. But that also ok, because we get a mobile friendly email every morning that does the job.

Pluspunten:

Email sent in every morning about room status. Who is in the room, when they are going to leave, and who are going to arrive today.

Minpunten:

Website is not mobile friendly, and there is no mobile application as well.

Poor customer service!

Opmerkingen: Very unhappy customer! I am going through a very challenging time with trying to cancel my service with your company. My partner has bone marrow cancer and is currently in the hospital having a bone marrow transplant and we will not be continuing with doing our accommodations because of health reasons and Covid. It has also not been very effective for a sm business from the start. I have talked to numerous employees and the last person I talked to said that there would not be additional charges for extenuating services yet I continue to be billed and charged. Please comply with what I was told by your employee.
This is now taken up more time and energy at a very stressful time!

Pluspunten:

I did not like this software. Now it will not even let me send in this review.

Minpunten:

Not user friendly. Frustrating now as it will not send without putting more info in.

Even the IRS has better customer support

Pluspunten:

The software has some good potential. It's overall interface is nice and it should in theory be able to connect with many ota's.

Minpunten:

There is practically no customer support in the USA. I realize they are quite busy migrating customers from rezovation to eviivo, but thats no excuse for completely ignoring your customers. we had a problem with our migration from Rezovation to Eviivo. A lot of our historic data from the last few months disappeared. I've left Voicemails and online queries for the last 10 days and no one ever returns my calls or respond to the queries. They have an online chat function which would be great for reaching customer support- but it's been unavailable during regular business hours for the last few weeks. I've had credit card payments that show as approved in their system, but their card processor, Cardpointe has no record of them and I've never been paid. One of our room categories has 1 king bed and a max occupancy of 2. I set it up in their system as a max occupancy of 2 but they are showing it in my online booking engine as a max occupancy of 4. They seem to not thing this is an important enough issue to warrant a return call. Overall, this has been a disaster. I was really excited to make the switch at first, but i never in my wildest dreams imagined that their guaranteed max turnaround time of 24 hours for support questions would turn into 10days of unreturned calls. If you are considering switching to eviivo, I would reconsider. Perhaps someday they'll get their act together, but that day does not appear to be today.

A fantastic service, highly recommended

Opmerkingen: My experience of Xotelia has been anything but positive overall. There are a few things that I wasn't happy with but you will find pros and cons to every channel manager etc
The price for the amount/type of rooms you have can go up. So it is preferable for those with less or fewer types of rooms. But is still a milestone cheaper than any of the competitor such as free to book, my allocator or eviio. This is mainly because Xotelia doesn't charge commission on bookings. So you can save a lot, if you get most of your bookings on OTAs. The customer service is fantastic. My account manager Sorin was nothing but amazing. Super helpful and he really knows what he's doing. Rarely did I have a problem that he couldn't find the solution to. However, there were times that I had to pressure or spam him to get things done. There were days where he couldn't get back to me until the evening, and others where he would be with me the whole day, and I could get a lot done. But this is understandable, Xotelia is a growing company so the staff can sometimes have too much on their plate. And as we were just starting off there was a lot more to do. We also had an issue where my account manager put in the wrong codes for the rooms, which led to a few over bookings. But this was quickly and urgently dealt with. Another thing to note is that although the xotelia admin dashboard is great. You do need to spend the time to learn and get used to it. Your account manager will not do everything for you, or spoon feed you. I had to put in room codes, fill in descriptions etc. This is great at the same time because it helps you to understand the xotelia admin dashboard better. A few other nitpicks. Xotelia does not support some OTAs such as Priceline, kayak. However, there is a huge variety, including a two-way connection with Airbnb which I don't think any other channel manager offers. I was also upset that Xotelia didn't offer the automated email Trip review service for trip advisor reviews. Which their competitors free to book, and myallocator do. I contacted both xotelia and TripAdvisor regarding this matter. And got a 'no' from both. Please note that these are all issues that I have faced personally, and take nothing away from what a fantastic service this really is. The best in the market, and I will definitely be continuing to use this as my B&B progresses.

Wedgewood Guest House in Terrace, BC, Canada

Opmerkingen: Whenever I have had an inquiry or required assistance I'd send an email and Eviivo would respond in a very timely manner - and I appreciate that I can speak to a live person when contacting me.

Pluspunten:

Eviivo is our Channel Manager for our Bed & Breakfast, so when a reservation is made on our website or the websites of Expedia, Booking.com and AirBnB all the calendars are populated by Eviivo which results in no double bookings.

Minpunten:

I have nothing negative to say, we've had excellent service.

[SENSITIVE CONTENT HIDDEN] at Eviivo - is an excellent professional!

Opmerkingen: Now I have more time to do other things other than being online with a channel manager - - eviivo is so easy to use - and relaxing, because it's not a cumbersome program at all - rather, it's great! Please Note - [SENSITIVE CONTENT HIDDEN] at Eviivo - is an excellent professional! I had to deal with her because eviivo needed an updated credit card. She is smart, and a very top-shelf employee, from my experience with [SENSITIVE CONTENT HIDDEN]. No wonder she is already a superior leader. It clearly shows. [SENSITIVE CONTENT HIDDEN] is a winner for certain. Best Regards, Dean Rintoul (it's my wife's business and I assist her, as well as have 2 businesses myself)

Pluspunten:

The software is easy to manage, and fun to use. In 2019, we had to change providers-channel managers when Xotelia went away - and we didn't want to change but after we joined eviivo - we know it's way better than what we had before. Eviivo is awesome in my opinion.

Minpunten:

Nothing - the software is clearly superior

Superb in every way

Pluspunten:

We own and run a very successful small award winning Bed & Breakfast in Northamptonshire and Eviivo was initially recommended to us by a close friend who could not recommend them highly enough. Our experience with Eviivo was nothing less than totally professional at all times, their software has been so well developed and it took us no time at all to to feel we had been using it for years - their training was second to non and really helped when starting to get to grips with the software and what we particularly liked was how flexible it was towards our business. I really cannot recommend Eviivo highly enough you made was was initially a minefield a complete pleasure.

Minpunten:

I have none at all, everything was so well thought out and there was always someone on the end of a telephone to help out if needed.

Great Experience

Opmerkingen: HomeAway's staff is great. Having used old Rezov Desktop version for 8 years I've had many years of experience with their software and support staff. Upon wanting to update to a web based version I used a competitor for 3 mo's and although I devoted a LOT OF TIME I switched back to Rezov and have been happy primarily due to the EXCELLENT support staff, in my opinion second only to Apple's. No one's software is perfect but having great support staff is critical and most of the same team has been with this company all these years which says a lot :-)

Pluspunten:

The Tech Support Team is Heads and Tails above the competition. I'm not sure about some of these reviews as I have had such GREAT support. Yes would like to see better reports and few other things but that happens with lot of software. The support really makes the program stand out. And I've had no problems with the booking interface. Got notice 10/2017 that the HTLM version is coming next month and with it better reports :-).

Excellent value for the price!

Opmerkingen: Great company, helpful. The time I used to spent on repetitive admin tasks just nose dived to a fraction of what it used to be!

Pluspunten:

Set it up and forget about it! The software behaves like a workhorse and takes care of a million things for me every day.

Minpunten:

Some things take too long to set up when you get started. But worth the effort.

My Eviivo review

Opmerkingen: I was asked, a few years ago, to do a filmed review for Eviivo. No problems until I was asked about support given to us by Eviivo! I indicated that they should miss that question! I really didn’t want to give such a negative reply, the only one I could give at the time!
If I was to repeat the performance I would now be able to praise the support with live chat when you need it and the list of most asked questions answered etc.
Well done Eviivo for listening!

Pluspunten:

The Eviivo diary and booking procedure are very easy to use and have improved with additional options especially making group bookings. I can see at a glance what rooms I have available and bookings I have.

Minpunten:

The area I find harder to use is setting up special offers, discounts etc. I have done it but often have to get help from chat room or phone. This tends to put me off setting these up.

Inherited this product....

Opmerkingen: Monthly costs remain where we have bookings or not.... Most of our bookings are done outside of needing Eviivo and Merchant Bank.....

Pluspunten:

Converting over from Rezovation to Eviivo got off slowly due to Bad communication; once we got rolling it went ok...

Minpunten:

Once we were done with the conversion team we fell into a hole; where All, and I mean All communication was done on line and response we slow, until the 3rd or 4th email.... trying to find a call to call was very time consuming, and I ended up having to reach out, back to my conversion team... We have additional costs that were not there with the old software; intuit was not available for payments, so we had to switch - also with more costs to us...